Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

The verification process is a joke. After submitting my bank account info with proof of address, they required a picture of my debit card. Since my name isn't on my debit card they require proof of de... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Compete Scam, they will not let you withdraw any money. Don’t waste your time, if you contact support they will find plenty of reasons to reject your documents and finally block your access to their w... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Very bad site new owner leo vegas, it looks like it was sold to wolves in sheeps clothing!! This site went from excellent to worst!! Leo Vegas has purchased Royal Panda for a reported fee of €60... Leggi di più

Valutata 5 stelle su 5

The First on line Casino that pays out without the overbearing manner in which all others i have played with have.No requirement of holding your passport in front of a mirror,ot others excessive check... Leggi di più

Dettagli dell'azienda

  1. Casinò o centro scommesse online
  2. Casinò
  3. Sala per giochi d'azzardo
  4. Servizio di giochi d'azzardo
  5. Fornitore di servizi di giochi al computer

Scritti dall'azienda

Royal Panda is a fully regulated online casino entertaining players with 1000s of Live Casino, Casino and classic slot games, like Book of Dead. Exclusive tables like Royal Panda Live Roulette and Royal Panda Live Blackjack are also available, along with Royal Jackpot—for your chance to win millions while playing jackpot games. With so many exciting games to choose from, you can start playing at home or on the go with a deposit as low as $10/€10. Use Skrill, Card, Apple Pay and Paypal to get started. Once all the legal bits (account verification) are completed, withdrawals are quick and easy with winnings typically paid within 5 days. On top of hassle-free deposits and withdrawals, new players can sign-up in just a few steps to enjoy a fun and rewarding experience from day one. And finally, to make sure you have a ‘royally good time’, Royal Panda’s customer service team is always available for any questions or advice, via live chat and email; with the Help Center offering answers to all the most common queries. Your experience matters, which is why your review will help us continue improving our service for you and other players. So tell us, what do you like most about Royal Panda?


Informazioni di contatto

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Scarso

TrustScore 2 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 88% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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Tutte le recensioni

(1603)

22 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

My Experience

hello, i have been on Royal Panda only for about a month and have made several deposits and played a few games, i made a withdrawal of 240$ and received my money without issue, i now have a pending withdrawal of 260$ and am jumping through hoops to get it, i tried to withdrawal the money twice, i spoke to support many times, at first i was told to verify my ID, my address and my Idebit info. I uploaded my ID, and my newest proof of address wich was approved and i explained to support agent that i did not use nor have "Idebit" the method that i used to request a withdrawl was eCashout wich i had already provided the details for during my first withdrawal "the one i received". the support team said to me that the idebit was not necessary if i could provide my transaction ID account (Banking info) so i provided everything, even my transit and account information (nobody was clear on what i needed to do so i gave everythingin attempt to get my money) along with a screenshot of the transaction, basically gave them a void cheque for god sakes. right after i provided this information i was kicked off my casino account and was not able to log back in, support told me due to a security issue my account was frozen and i wan no longer able to sign in to my casino account. i was told that if i provided everything that i'd be able to log back in and that my payment would be processed. however, im now being told that my casino account cannot be found and support will no longer help me. i was given a "support email" insted. i've since been ignored. Currently..here is where i am with all this nonsense, i have a 260$ withdrawl that im not recieving, i cant log into my account, everything is verified and i've given every piece of documentation expected of me(enough for identity theft), but nobody can seem to help me , this feels like a scam. I'd keep researching other casinos, not recommended.

15 maggio 2022
Non scritta su invito
Logo di Royal Panda

Risposta di Royal Panda

Hello Sandra!

Thank you for reaching out to us about this.

We sincerely apologize for any frustration caused and we are doing our best to solve this. Unfortunately, we have high pressure on our customer support so we kindly ask you to have patience.

Thank you for your patience.

Regards,
RoyalPanda

Valutata 1 stelle su 5

If I can review a triple 0000000

If I can review a triple 0000000, I would, don't fall for this scam. They will take all your money without giving anything back. Stay away!!! Run!!! Block this site. These are thieves. This site will ruin your life..Don't make a mistake trusting this crooks. Please STAY AWAY!!!!!!

7 maggio 2022
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Risposta di Royal Panda

Hi Mayette.

This makes us sincerely sorry to hear, that you feel scammed on our site. I want to assure you that we are a licensed online casino and follow strict regulations to ensure fairness to all of our customers.

All of the games we host on our site are regulated by the gaming licenses we hold and are operated by random number generators, meaning every outcome of every round is completely random. We rent all of our games from different providers, which means that you have the same chance to win with us as you have on any other gaming site.

We can not control the outcome of the games, and we feel that this is a good thing as this means everyone has an equal chance to win!

If you still feel like anything is unclear, then do not hesitate on reaching out to us at https://www.royalpanda.com/en/game/contact.

Kind regards, Royal Panda!

Valutata 1 stelle su 5

I am so frustrated with this company

I am so frustrated with this company. I have tried for weeks to get my withdrawal. And as I read the other reviews I am so shocked. They don’t return emails, and have rejected my documents over and over. What a scam! I’m gutted

21 aprile 2022
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Logo di Royal Panda

Risposta di Royal Panda

Hi Broken!

Thank you for reaching out to us regarding the issues you have been experiencing. We are sorry to hear that there has been a delay with processing your withdrawal. We always try to process withdrawals as quickly as possible, and our team works around the clock to ensure a quick turnaround time for these payments!

If you are receiving an error message when trying to process your withdrawal, make sure to check that you are not withdrawing under the minimum amount as different methods come with different requirements for a withdrawal!

Please also note that we might need to verify your account before a withdrawal can be completed. This is a process that all of our customers go through at some stage to comply with our license and regulations and to ensure your funds are secure and safe.

To check if we need any documents from you, you can go to your Profile and under the section ‘Verify Account’ you will be able to see if there are any pending document requests on your account from us! From there, you will be able to find all of the information needed and instructions on how to upload these documents accordingly!

If these steps do not manage to resolve your issue, you can contact our support team via Live Chat where we will be more than happy to investigate this matter on our side to provide you with a resolution as soon as possible!

We thank you for your patience and understanding!

Kind regards, Royal Panda

Valutata 1 stelle su 5

This casino was one of the few to be…

This casino was one of the few to be approved by my province to operate within my province. Again a decent selection of games with some of the worst odds out there. The reviews might be fake i cant speak for that. But good luck trying to win here. Think of it like a hole to burn right through your hard earned money without even enjoying it. Deposit some money and watch it go to absolute nothing. They hide behind the KYC verification to gate winnings which is sad way to screw over your customer base.

11 aprile 2022
Non scritta su invito
Logo di Royal Panda

Risposta di Royal Panda

Hi Lalo!

Thank you for reaching out to us regarding this matter. We are very sorry to hear that you are not happy with our site. I want to assure you that we are a licensed online casino and follow strict regulations to ensure fairness to all of our customers.

All of the games we host on our site are regulated by the gaming licenses we hold and are operated by random number generators, meaning every outcome of every round is completely random. We rent all of our games from different providers, which means that you have the same chance to win with us as you have on any other gaming site.

We can not control the outcome of the games, and we feel that this is a good thing as this means everyone has an equal chance to win!

We hope this makes this matter more clear and thank you for reaching out to us again!

Kind regards, Royal Panda!

Valutata 1 stelle su 5

Royal Panda is fake

Royal panda almost ignored to give me back my Rs 8500 a week ago (Because of the KYC- In which I provide them all the possible info) but indian docs are not good enough for them. On the lightning roulette they didn’t give me the amount it supposed to be. Only answer i received from the royal panda executives is to clear my browser history. (I spoke with Diana and Claudia). this is the most unprofessional way to handle your customers

16 marzo 2022
Non scritta su invito
Logo di Royal Panda

Risposta di Royal Panda

Hi Vikash!

We apologize for any inconvenience. Kindly get in touch with our customer support team again and they will assist you through this matter. As mentioned before, we are very sorry for any issue but we hope you will get back to us when everything is solved.

Thank you for your patience!

Valutata 1 stelle su 5

100% fake site no withdrawal verification issues

100% fake site no withdrawal verification issues
Deposit time no issues
Withdrawal time I'd fake everything fake
Bulshit company don't sign royalpanda

16 marzo 2022
Non scritta su invito
Logo di Royal Panda

Risposta di Royal Panda

Hi!

Thank you for reaching out to us regarding this matter. We are very sorry to hear that you feel you have been scammed on our site. I want to assure you that we are a licensed online casino and follow strict regulations to ensure fairness to all of our customers.

At Royal Panda, we ensure the highest level of security and safety for all of our customers, and this means we have very strict and stringent rules and regulations that must be followed to ensure that the site is a safe environment for everyone.

While following these rules and regulations, we may require certain documents to be verified, and it is very important that these processes are upheld to the highest of standards. We appreciate that these processes can seem very complex, please be assured that they are in place for all of our customer’s security and we want to help you complete this process correctly. If you have any questions regarding this, you can contact our customer support team who will be more than happy to help!

We are also sorry to hear that there has been a delay with processing your withdrawal. We always try to process withdrawals as quickly as possible, and our team works around the clock to ensure a quick turnaround time for these payments!

If you are receiving an error message when trying to process your withdrawal, make sure to check that you are not withdrawing under the minimum amount as different methods come with different requirements for a withdrawal!

Please also note that we might need to verify your account before a withdrawal can be completed. This is a process that all of our customers go through at some stage to comply with our license and regulations and to ensure your funds are secure and safe.

We hope this gives you more clarity in regards to this matter and we thank you for reaching out to us again!

Kind regards, Royal Panda!

Valutata 1 stelle su 5

Scam casino

fake 5 star reviews. You will win once then it wont be possible and if you try to withdrawal. they will ask for 5 different verification. And the bonuses are horrible

20 febbraio 2022
Non scritta su invito
Valutata 1 stelle su 5

BIG SCAM YOUR ID NOT VERIFIED FULL TIME REJECT 100%SCAM

Such a scam I am telling u I deposit here like u won't believe almost million dollars but they still scam with me . Honestly don't fall in online gambling thats truth but royal panda and leo vegas ur money is not safe. They make u seem in beginning but it's not. As I played here from last 10 years don't fall in their trap. Government should take serious action on these people but they don't and don't worry may be they get Seattle by God court. But my last advice stay away from. Online gambling any site

19 gennaio 2022
Non scritta su invito
Valutata 1 stelle su 5

To be very honest I too have a bad…

To be very honest I too have a bad experience with them I submitted my documents way back in 2017 and then also they are asking for documents and for a small withdrawal I had to chat for 5 hours to get that this documents are not clear this documents doesn't have sign match better go with 10 cric. Or 1x sites

14 dicembre 2021
Non scritta su invito
Valutata 1 stelle su 5

IMPOSSIBLE TO WIN

IMPOSSIBLE TO WIN, VERY VERY POOR RETURN TO CUSTOMER, AND THEY CAN BLOCK YOU WHEN THEY DECIDE. NOT LIKE OTHER CASINOS, THEY JUST SUCK ALL MONEY, LOST OVER 8K WITH THEM SINCE THE START OF THE YEAR AND THE BIGGEST WITHDRAWAL WAS 2K AND EVEN I WAS VERIFIED THEY REQUESTED ALL DOCS AGAIN. I THINK THEY ARE SCAM!!!

4 dicembre 2021
Non scritta su invito
Valutata 1 stelle su 5

SCAM!! DONT WASTE YOUR MONEY

I have been trying to withdraw my money for 3 months, they always have excuses, ask for the same documentation over and over again, "they provider has problems". Every time you contact them they will start the process again, asking you to send documentation, or simply to wait. I have contacted them probably almost 100 times, but they dont care. I have documentation to prove everything I wrote. Best regards and stay away from RP!

2 dicembre 2021
Non scritta su invito
Valutata 1 stelle su 5

Bloody Rascals

These people are bloody rascals to take away your money. Please stay away from this site, its purely a scam there is only deposits no withdrawal processing system. They will suck you like anything.
When you try to withdraw your winnings this is what you will face.

23 novembre 2021
Non scritta su invito
Valutata 1 stelle su 5

I had took a break since February

I had took a break since February. Logged back in today .. no issue .. deposited .. no issue. Went to play and it’s saying it looks like I’m logged out so can’t play. Chat was answering for a few mins then kept logging out. Says there is 1 person ahead of me the last hour.

26 ottobre 2021
Non scritta su invito
Valutata 1 stelle su 5

They have the remove the option of…

They have the remove the option of withdrawal. Better to keep only deposits.. the body which goes to graveyard and money wg8ch goes to royal panda will never come back..
Always when you keep withdraw account verification required. Which they will never approve. ass holes.. never invest. If we loose money while playing it ll not hurts.. when your money can't withdraw it ll suck.. so no withdraw only deposits for that pigs. Never ever trust those scammers..

11 ottobre 2021
Non scritta su invito
Valutata 1 stelle su 5

YOU WILL HEAR FROM MY LAWYER, YOU PIGS!

RoyalPanda literally stole €100 from me. Deposited to get bonus, as I realised it was a bonus after wager type of bonus I immediately tried to withdraw, but I couldn't because my account was not verified. Every time I try to upload the documents I get error.

STAY AWAY. ROYALPANDA IS A SCAM!

7 ottobre 2021
Non scritta su invito
Valutata 1 stelle su 5

Heel lang tijd account gehad maar was…

Heel lang tijd account gehad maar was niet zo heel veel actief er op dit jaar wel tot ze zonder een reden mijn account blokkeren ik had 4maanden terug iets gewonnen hebben ze netjes uitbetaald maar ook weer hard verloren na 2maanden win ik weer iets oke leuk natuurlijk verloren het leek echt dat ze wachten tot ik all me geld zou verliezen en opeens ben ik geblokkeerd spreek ik met live chat houden ze me aan de lijntje dat er contact met me wordt opgenomen nou nooit hebben ze dat gedaan dikke oplichters speel hier nooit! En had nog geld op me account nooit gekregen

30 settembre 2021
Non scritta su invito

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