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Scopri cosa dicono le persone

Valutata 1 stelle su 5

The verification process is a joke. After submitting my bank account info with proof of address, they required a picture of my debit card. Since my name isn't on my debit card they require proof of de... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Compete Scam, they will not let you withdraw any money. Don’t waste your time, if you contact support they will find plenty of reasons to reject your documents and finally block your access to their w... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Very bad site new owner leo vegas, it looks like it was sold to wolves in sheeps clothing!! This site went from excellent to worst!! Leo Vegas has purchased Royal Panda for a reported fee of €60... Leggi di più

Valutata 5 stelle su 5

The First on line Casino that pays out without the overbearing manner in which all others i have played with have.No requirement of holding your passport in front of a mirror,ot others excessive check... Leggi di più

Dettagli dell'azienda

  1. Casinò o centro scommesse online
  2. Casinò
  3. Sala per giochi d'azzardo
  4. Servizio di giochi d'azzardo
  5. Fornitore di servizi di giochi al computer

Scritti dall'azienda

Royal Panda is a fully regulated online casino entertaining players with 1000s of Live Casino, Casino and classic slot games, like Book of Dead. Exclusive tables like Royal Panda Live Roulette and Royal Panda Live Blackjack are also available, along with Royal Jackpot—for your chance to win millions while playing jackpot games. With so many exciting games to choose from, you can start playing at home or on the go with a deposit as low as $10/€10. Use Skrill, Card, Apple Pay and Paypal to get started. Once all the legal bits (account verification) are completed, withdrawals are quick and easy with winnings typically paid within 5 days. On top of hassle-free deposits and withdrawals, new players can sign-up in just a few steps to enjoy a fun and rewarding experience from day one. And finally, to make sure you have a ‘royally good time’, Royal Panda’s customer service team is always available for any questions or advice, via live chat and email; with the Help Center offering answers to all the most common queries. Your experience matters, which is why your review will help us continue improving our service for you and other players. So tell us, what do you like most about Royal Panda?


Informazioni di contatto

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TrustScore 2 su 5

2K recensioni

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Ha risposto al 88% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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(1603)

22 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Her får du ikke innskudds bonusen du blir lovet !!

Legger ved kopi av chat loggen fra da jeg etterlyste bonusen jeg ble lovet her :Chatten startet
Kurt chatter nå

Velkommen til Live Chat Vidar! Jeg heter Kurt og jeg vil hjelpe deg i dag. Hvordan kan jeg hjelpe deg? (oversatt)
Jeg savner bonusen jeg ble lovet på mitt første innskudd?
Kurt
Gi meg et øyeblikk så jeg kan sjekke for deg 🙂 (oversatt)
Vær oppmerksom på at etter å ha sett inn på kontoen din kan jeg bekrefte at selv om du har satt inn riktig beløp, må du fortsatt satse riktig beløp for å kunne gjøre krav på tilbudet (oversatt)
Er det noe annet jeg kan hjelpe deg med? (oversatt)
avatar
Jeg skjønner ikke dette. Bonusen kommer jo vanligvis med en gang, så skjønner jeg at det er omsettings krav før eventuelle utak. Jeg regner med og få kr 1000 på saldo umiddelbart når jeg blir lovet 100% bonus for mitt innskudd. Slik det fungerer det på alle andre casinoer. Jeg regner med at du ordner dette ?? Ellers føler jeg meg ranet.
Kurt
Jeg beklager ulempen, men tilbudskravene sier at du må oppfylle omsetningskravet (oversatt)
som det står på selve tilbudskortet (oversatt)
På grunn av inaktivitet må jeg lukke denne chatten. Det var en glede å snakke med deg i dag! Takk for at du kontaktet oss. Ikke nøl med å ta kontakt via chat eller e-post dersom du trenger ytterligere hjelp. Vi er alltid glade for å hjelpe.

Du kan også sjekke hjelpesenteret vårt for ytterligere spørsmål du måtte ha.

Ha en flott dag og ha det nå! :) (oversatt)
avatar
Kurt har gått fra chatten
Dette er helt spesielt, og om dere ikke ordner utbetaler bonusen jeg ble lovet, så kan i alle fall jeg love at jeg kommer til og bruke mye resurser og tid på og advare andre om dette. For dette er helt spesielt og første gang jeg føler meg lurt på online casino
Kurt chatter nå
Kurt
Jeg beklager ulempen, og jeg kan forstå frustrasjonen din, men kravene til tilbudet sto på tilbudskortet (oversatt)
avatar
Det er ikke snakk om ulempe her. Dette er helt unikt for dere, og som sagt: jeg føler meg lurt ...
Kurt
Dessverre er det ingenting som kan gjøres i denne situasjonen (oversatt)
da det var kravene sto på tilbudskortet (oversatt)
og omsetningskravet må oppfylles for å kunne kreve bonusen (oversatt)
avatar
Dere er helt unikt for dere, og jeg kommer til og advare andre om hvordan dere driver. Ferdig snakka!!!!
Kurt
Jeg beklager forstyrrelsen (oversatt)
På grunn av inaktivitet må jeg lukke denne chatten. Det var en glede å snakke med deg i dag! Takk for at du kontaktet oss. Ikke nøl med å ta kontakt via chat eller e-post dersom du trenger ytterligere hjelp. Vi er alltid glade for å hjelpe.

Du kan også sjekke hjelpesenteret vårt for ytterligere spørsmål du måtte ha.

Ha en flott dag og ha det nå! :) (oversatt)
avatar
Kurt har gått fra chatten
Skriv en beskjed her...

5 dicembre 2022
Non scritta su invito
Valutata 1 stelle su 5

Where is my money?

Its been almost 2 months that I am waiting for my money. I had 48 000 INR on my account. But since Royal Panda is not available in India anymore I could not log in to withdrawal. They have asked me to send them bank details for international transaction. I have sent them all details and they said withdrawal is approved. But it's been more than one month and I have not received any money on my account!

23 ottobre 2022
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Risposta di Royal Panda

Hi Satyana
We are sincerely sorry for any inconvenience. Please know that we always strive to improve and that is why it is very important for us to know these things. We sent you an email through Trustpilot asking for more details. We are very grateful for your patience and we will do our best to solve this!
Kind regards, Royal Panda

Valutata 5 stelle su 5

Ist withdrawal

Ist withdrawal, withdrew at night, was in my bank in the morning when I woke, great site

3 novembre 2022
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Risposta di Royal Panda

Hi Valerie!

Amazing to hear, have a great monday!

Valutata 1 stelle su 5

Scam!

Scam!! They will tell you that your money will be deposited and it never will

15 ottobre 2022
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Risposta di Royal Panda

Hi Lia

Thank you for reaching out to us. We are very sorry to hear that you have experienced issues when trying to deposit on your account, this is not the experience we wish for you to have with us! There can be many reasons why a deposit may not work on your account, so we kindly ask for you to attempt some of the following steps:

The first thing we advise you to check is, if you have any limits set up on your account, that are supposed to make sure you do not go over your personal budget. If you find that there is a limit you might have reached your budget and can therefore not deposit. You can amend personal set limits, however, please keep in mind to only amend them according to your affordability. Should you increase limits after careful consideration, they will be subject to a cool off period in line with our license provider.

Sometimes, a deposit might fail as the full payment process was not fully completed, for example, your payment provider might require you to verify the transaction via a separate step such as 3DS Secure.

We also ask you to attempt troubleshooting to resolve the issue, by clearing cookies and cache on your browser or attempting to access the site via a different browser or device.

You can also check with your payment provider to see if there are potential issues affecting your method that won’t allow you to deposit on the site at this time.

If none of these steps manage to resolve your issue, you can contact our support team via Live Chat where we will be more than happy to investigate this matter on our side to hopefully provide you with a resolution as soon as possible!

We thank you for your patience and understanding!

Kind regards, Royal Panda

Valutata 1 stelle su 5

Terrible Service

I have an account with royal panda that was closed randomly 4 days ago. No reason given. A lot of money in the account. Every time I try to contact customer support they can’t help me and come up with new excuses as to why I can’t get into my account. I’m still fighting with them over it. Do not join this casino. They will just take your money and kick you out.

25 settembre 2022
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Risposta di Royal Panda

Hi Jonah

We are sorry to hear that you are not satisfied with your experience at Royal Panda. We have noted your feedback, which is really important for us in order to improve.

Kind regards, Royal Panda

Valutata 1 stelle su 5

WILL NOT RELEASE MY WINNINGS!

Will not give me my winnings despite me giving them 5 verification documents which all have been approved. Talked to several agents and no help whatsoever. My withdrawal is canceled every morning and the funds are back in my wallet. Now they have run out of excuses of blaming me to release my winnings. Now they say it is an ‘internal problem’. This is the worst casino I have ever dealt with. I have put In two complaints with igaming and IAGCO. I will keep trying every day until I get my winnings from this scam of a company and then I will exclude myself from them forever. Warning: Don’t go there.

25 settembre 2022
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Risposta di Royal Panda

Hi Ann

We are sincerely sorry to hear that you experience this. Our ambition is to deliver the best experience and service possible for you, and in this case we are not satisfied. Would you kindly get in touch with us with email at support-ca@royalpanda.com and one of our customer support agents will help you as soon as possible. If you want you can also check out our help center where we gathered the most useful information about frequently asked queries. Such as verification, withdrawal and how to get your welcome offer. Please do not hesitate to check it out before contacting our support.

We truly appreciate your time to write this review even though you are not satisfied. Let’s make sure we solve this for you!

Kind regards, Royal Panda

Valutata 1 stelle su 5

I have been jerked around by this…

I have been jerked around by this company. I tried to withdraw using every method. All my documents were verified. I was told to try again, which I did. Now I am out of the country for 8 months and can’t login. I have been emailing constantly with no assistance just the same excuses to upload documents which I can’t do from outside the country. This was their error and they refuse to do anything except come up with more excuses

1 settembre 2022
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Risposta di Royal Panda

Hi Bunny

Thank you for letting us know about this. Of course, this is not the experience we wish for you to have. Therefore we have now sent you an email through Trustpilot asking for more details. Once you have sent them to us we can get in touch with you and settle your query.
We are very grateful for your patience and understanding.
Kind regards, Royal Panda

Valutata 5 stelle su 5

Had some initial issues with uploading…

Had some initial issues with uploading my credit card for verification, but the chat support was great, actually reviewed my documents in real time and was able to process my pending withdrawal and approve all my documents in 30 minutes. Just received my withdrawal today, within 2 business days from my request to withdraw.

17 settembre 2022
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Risposta di Royal Panda

Hi Matt!
Amazing to hear! Have a great week|

Royal Panda

Valutata 1 stelle su 5

Complete liars and goofs waiting to…

Complete liars and goofs waiting to suck any penny you have. Played Blackjack while the dealer consistently got better despite making the right play every time. Multiple 21's for the dealer and constantly trumping your 18, 19, and 20's. Sincerely, from me to you Royal Panda
GO F YOURSELF.

6 settembre 2022
Non scritta su invito
Logo di Royal Panda

Risposta di Royal Panda

Hi Ryan

Thank you for reaching out to us regarding this matter. We are very sorry to hear that you feel you have been scammed on our site. I want to assure you that we are a licensed online casino and follow strict regulations to ensure fairness to all of our customers.

All of the games we host on our site are regulated by the gaming licenses we hold and are operated by random number generators, meaning every outcome of every round is completely random. We rent all of our games from different providers, which means that you have the same chance to win with us as you have on any other gaming site.

We can not control the outcome of the games, and we feel that this is a good thing as this means everyone has an equal chance to win!

We hope this makes this matter more clear and thank you for reaching out to us again!

Kind regards, Royal Panda!

Valutata 1 stelle su 5

Nope

Had a deposit issue last week, told royal to close my account. They did. Was still getting emails about the sign up bonus. I contacted customer service and told em t9 reinstate my account as I would take part in their 100% bonus upto 500 with a 5x rollover. After reading into the fine print and wondering why they would allow multiple deposits on the same bonus to complete the rollover. We'll that because YOU ONLY GET YOUR DEPOSIT FUNDS TO USE. MUST ROLL YOUR DEPOSIT 5x. But they are all cool with players multi depositing to complete the rollover

After reading the multi issues players have with id and Royal's "withhold payment " thumb up their ass.... I will NOT be depositing at Royal Panda💩💩

26 agosto 2022
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Risposta di Royal Panda

Hi Todd

We are sorry that your experience at Royal Panda didn’t quite match your expectations. We would like to know more, so that we can deliver a better experience next time. You may reach us anytime at https://www.royalpanda.com/en/game/contact.

We kindly ask you for your patience as it may take some time for us to reply, however, we will get back to you as soon as possible.
Thank you for your feedback!

Valutata 1 stelle su 5

Horrible!

Horrible!
If you want to withdraw cash, they will jack you around claiming you haven't submitted the proper documents. I submitted way more than necessary (bank statements, passport, selfies holding the card, etc) and they still wouldn't send the money. They accept cash in seconds but when you try to withdraw they give ridiculous excuses about security as to why they can't pay out. The type of bank documents they request require pieces of info that aren't even on your bank statement...so they then use that as an excuse to not pay.

I've spoken to friends who used their site and they have also had major issues in getting verified and withdrawing funds too.

Leo Vegas is the same company and they also make you jump through unnecessary hoops for weeks.

Stay away from this frustrating company!

21 agosto 2022
Non scritta su invito
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Risposta di Royal Panda

Hi Jeremy

Thank you for reaching out to us regarding this matter. We are very sorry to hear that you experienced issues at our site. I want to assure you that we are a licensed online casino and follow strict regulations to ensure fairness to all of our customers.

At Royal Panda, we ensure the highest level of security and safety for all of our customers, and this means we have very strict and stringent rules and regulations that must be followed to ensure that the site is a safe environment for everyone.

While following these rules and regulations, we may require certain documents to be verified, and it is very important that these processes are upheld to the highest of standards. We appreciate that these processes can seem very complex, please be assured that they are in place for all of our customer’s security and we want to help you complete this process correctly. If you have any questions regarding this, you can contact our customer support team who will be more than happy to help!

We hope this gives you more clarity in regards to this matter and we thank you for reaching out to us again!

Kind regards, Royal Panda!

Valutata 1 stelle su 5

Non Existent Sign Up Bonus - Don't Use this site in Ontario!

Do not sign up at this Casino in Ontario. They promoto a 100% sign up bonus, but they don't actually give you the funds to wager with like every other casino. You need to roll both the deposit and bonus funds 20x before you can ever wager with the bonus funds. Completely backwards. You will never actually see the bonus funds as you will almost surely go broke before clearing the ridiculous rollover conditions. Such a shame the casino is shady in their offering of this bonus. DO NOT USE.

If you're looking for online casinos who do bonuses right where you actually get to use the bonus funds during the rollover requirements I'd recommend coolbet.ca or fanduel.

Again, do NOT sign up for this scam casino in Ontario!

11 agosto 2022
Non scritta su invito
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Risposta di Royal Panda

Hi Pierce

Thank you for reaching out to us. We are sorry to hear that you experienced issues at Royal Panda. We would kindly like to redirect you to our customer support for them to help you further with your query. Please do note that we currently have a high pressure, however we will be in contact with you as soon as possible. We kindly ask for your patience and please feel free to tell me when your issue is resolved.

Kind regards, Royal Panda!

Valutata 1 stelle su 5

Seems like a very big SCAM!

Seems like a very big SCAM!!

Is it rigged ? Do you just lure people by letting them win a few games at the beginning and then drain every penny of us ?

I’ve been following the algorithms you provide, following it religiously and just losing my money game after game and your consultant keeps saying keep trying and sound so promising- the biggest casino scam I believe this is.

Do not trust Royal Panda

31 luglio 2022
Non scritta su invito
Logo di Royal Panda

Risposta di Royal Panda

Hi

Thank you for reaching out to us regarding this matter. We are very sorry to hear that you feel you have been scammed on our site. I want to assure you that we are a licensed online casino and follow strict regulations to ensure fairness to all of our customers.

All of the games we host on our site are regulated by the gaming licenses we hold and are operated by random number generators, meaning every outcome of every round is completely random. We rent all of our games from different providers, which means that you have the same chance to win with us as you have on any other gaming site.

We can not control the outcome of the games, and we feel that this is a good thing as this means everyone has an equal chance to win!

We hope this makes this matter more clear and thank you for reaching out to us again!

Kind regards, Royal Panda!

Valutata 1 stelle su 5

Ik had een account lange periode was…

Ik had een account lange periode was niet zo actief na een tijdje wel winde ik heel goed en opeens had ik alles verloren dus ik zij er iets van bij de spel waar ik speelde ben ik toen geblokkeerd ze hebben gewacht tot ik alles wat ik gewonnen had terug had verloren. Werd ik geblokkeerd zeiden ze we nemen contact met je op nooit gedaan is echt een oplicht casino speel hier niet het is mischien nu jaar geleden dat het gebeurden vindt het zo erg dat ze mensen oplichten hoop dat ze net zo hard gepakt worden!

17 luglio 2022
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Risposta di Royal Panda

Hoi

Het spijt ons zeer dat je ervaring bij LeoVegas niet geheel overeenkomt met je verwachtingen. We zouden graag willen weten wat de reden is, zodat we de volgende keer een betere ervaring kunnen aanbieden. Je kunt ons altijd informeren via https://www.leovegas.com/support#home.

We vragen je vriendelijk om wat geduld te hebben aangezien we mogelijk wat tijd nodig hebben om te reageren. We komen echter zo snel mogelijk bij je terug.

Bedankt voor je feedback!

Valutata 1 stelle su 5

They Will NOT Let You Withdraw…

They Will NOT Let You Withdraw Winnings!

This comany is a total scam with their fradulent activities and business operation. Depositing money to them is as easy as 1,2,3, but when you have won and want to withdraw it is a total NIGHTMARE. They come up with new verification process every step of the way to the point where you give up.
Now they want to verify my Debit Card ownership, I have sent them my ID and photo of my Debit Card which clearly has MY NAME on the card but they want more document from my bank for stupid NO REASON. When these are all unnecessary because WHY would I want to withdraw to someone else's account???

I WARN EVERYONE TO STAY AWAY FROM THIS COMPANY!

8 luglio 2022
Non scritta su invito
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Risposta di Royal Panda

Hi Jonathan!

Thank you for letting us know about this. In this case, we kindly suggest that you reach out to our customer support as they will assist you through any issue. You can reach out to them here at https://www.royalpanda.com/en/game/contact however, please note that they currently have high pressure but will get back to you as soon as possible. In the meantime, we would appreciate it if you may tell us any suggestions or feedback in order for us to improve.

Valutata 1 stelle su 5

Royal Panda casino is a SCAM AND FRAUD!

DON'T TRUST THIS COMPANY. I won and wanted to withdraw my money. My account was previously already verified but they decide to go through the process again, just to hassle me. I had no problem and submitted my documents for address, bank, credit card, gov ID. Some of these are unnecessary and they do it to just to abuse people and waste your time. Meanwhile they will cancel your withdraw request in the hopes you will play and lose.

Their games are a scam and manipulated. You can find many videos on YouTube proving this. They are a fraudilent business and stay AWAY from them!
DO NOT GAMBLE ONLINE! YOU WILL LOSE!

7 luglio 2022
Non scritta su invito
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Risposta di Royal Panda

Hi

We are really sorry to hear that your experience at Royal Panda was not up to your standards. I want to make sure you understand that there is 2 different types of verification. The one you may have done in the beginning is to verify yourself as a person, The second one when you withdraw is to make sure that your credit card is really yours, and not someone else. It is only to ensure the highest level of security, so that no one can try to make withdrawals in false a name and card.

Kind regards, Royal Panda

Valutata 2 stelle su 5

So dealing with delays in deposits…

So dealing with delays in deposits while
Losing some money and voicing your frustration at this fact will get you kicked out apparently from Royal Panda. Two different agents, one who hits a lock button and one who understands the frustration of being a slot comptetitor, guess who I got? Could be all a scam and an illegitimate site. Idk but that guy has to grow some balls i thought or understand his players or something.
Its not all about helping people make deposits, which mind you were a delayed frustration as well. Thats what an ATM does.
Royal Pandas RTP rate didnt look promising but as a new site I was willing to give it a chance. But Royal Panda aint about its customers its looking like atm.
Rating of 2 because I spoke with a decent agent at the end of the day.
Regardless of what they decide, a lethargic docile player I aint.
And to be honest, who likes losing? No one.
Time will only tell to see of Royal Panda is looking for that kind of customer base.
Further reviews may paint a reviewable picture for you all. Your decision.Your money.
Your entertainment time.

17 giugno 2022
Non scritta su invito
Logo di Royal Panda

Risposta di Royal Panda

Hi Cecil

To begin with, I want to thank you for posting a review and giving us valuable feedback. Royal Panda is a legitimate online casino operator, with license and follows strictly the regulations, to ensure fairness to all of our customers.

Every outcome of our games are operated by random number generators, which makes every outcome totally random. The games are also rented from different providers, therefore we can not do any impact of the outcome. However this only makes it fair to you, our customers, which we think is one of the most important things. But we also think and know that the customer service is at our top priority. With that said, I want to assure you that we have taken notes of your feedback and sincerely apologize for any inconvenience. We only want the best for our customers.

And you are right, it is your decision, your money and your entertainment time. That is why we value your review so highly. We have sent you an email asking for more information, as we would really appreciate looking further in to this.

Again, we want to thank you Cecil for telling us about your experience. We wish the best for you,
Royal Panda

Valutata 1 stelle su 5

Make an official complain to your lottery bureau

***if you feel they sa m you to make it impossible to get your $ call OLG and make a complaint***

If I could give minus 0 I would. Just recently subscribed because it was in top 5 Canadian Casino from an online add...

I deposited about 150$ with no problems from my visa debit.

My first withdrawal is 100$ have still been pending for days. They asked to provide documents (picture of my card and a bank statement, which I think is little too much sensitive documents.) But anyways. I also have an other 290$ gain pending.

Now they say they can't approve my documents because there is no name.on the card (its a visa debit) and now make it impossible to have my documents approved and to get my money. I called OLG already to complain and report them.

6 giugno 2022
Non scritta su invito
Logo di Royal Panda

Risposta di Royal Panda

Hi Jessica!

Thank you for letting us know about this. In this case, we kindly suggest that you reach out to our customer support as they will assist you through any issue. You can reach out to them here at https://private.royalpanda.com/support however, please note that they currently have high pressure but will get back to you as soon as possible. In the meantime, we would appreciate it if you may tell us any suggestions or feedback in order for us to improve.

Kind Regards,
Royal Panda

Valutata 1 stelle su 5

Well about a year ago I won over 60…

Well about a year ago I won over 60 thousand on this site. All my documents were verified and I put a small withdrawal for 2000, and nothing. Just sits pending. and pending. Support stalling. They didn't want to pay out. They requested additional verification..I provide that and they keep the excuse going. Honestly I gave up after two months of this. Other casinos a 2 thousand withdrawl is no problem, especially if you are already verified. 3k and above can ask for some additional docs

27 maggio 2022
Non scritta su invito
Logo di Royal Panda

Risposta di Royal Panda

Hi Chris

We are sincerely sorry to hear this. This is not an experience we wish upon our customers. I will take this to relevant departments.

Kind regards, Royal Panda

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