The verification process is a joke. After submitting my bank account info with proof of address, they required a picture of my debit card. Since my name isn't on my debit card they require proof of de... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Compete Scam, they will not let you withdraw any money. Don’t waste your time, if you contact support they will find plenty of reasons to reject your documents and finally block your access to their w... Leggi di più
L'azienda ha risposto
Very bad site new owner leo vegas, it looks like it was sold to wolves in sheeps clothing!! This site went from excellent to worst!! Leo Vegas has purchased Royal Panda for a reported fee of €60... Leggi di più
The First on line Casino that pays out without the overbearing manner in which all others i have played with have.No requirement of holding your passport in front of a mirror,ot others excessive check... Leggi di più
Dettagli dell'azienda
- Casinò o centro scommesse online
- Casinò
- Sala per giochi d'azzardo
- Servizio di giochi d'azzardo
- Fornitore di servizi di giochi al computer
Scritti dall'azienda
Royal Panda is a fully regulated online casino entertaining players with 1000s of Live Casino, Casino and classic slot games, like Book of Dead. Exclusive tables like Royal Panda Live Roulette and Royal Panda Live Blackjack are also available, along with Royal Jackpot—for your chance to win millions while playing jackpot games. With so many exciting games to choose from, you can start playing at home or on the go with a deposit as low as $10/€10. Use Skrill, Card, Apple Pay and Paypal to get started. Once all the legal bits (account verification) are completed, withdrawals are quick and easy with winnings typically paid within 5 days. On top of hassle-free deposits and withdrawals, new players can sign-up in just a few steps to enjoy a fun and rewarding experience from day one. And finally, to make sure you have a ‘royally good time’, Royal Panda’s customer service team is always available for any questions or advice, via live chat and email; with the Help Center offering answers to all the most common queries. Your experience matters, which is why your review will help us continue improving our service for you and other players. So tell us, what do you like most about Royal Panda?
Informazioni di contatto
2,1
Scarso
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I’m told it’s 5 days for winnings to…
I’m told it’s 5 days for winnings to reach my account. I’ve seen other players say it’s only one day. I’m on my 4th day so hoping to see my winnings tomorrow. If not I opting out.
13 agosto 2025
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Risposta di Royal Panda
Hi Nancy
We appreciate you bringing your concerns about withdrawal timescales to our attention.
It is completely understandable to feel concerned when there is a difference in information regarding payment processing times, and when you are eagerly awaiting funds.
We are keen to examine the specifics of your situation regarding the payment timeframe.
Our aim is to provide you with a clear understanding of the process and facilitate the prompt receipt of your funds.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
Royal Panda
Fastest withdraws I've seen
I've never seen a casino this fast with the withdrawals that's probably why I will stick around. I've done at the very least over 10-15 online casinos and I've never received a withdraw the same day as with Royal Panda. There are alot of slots to play which is great.
The only downside is that you can't search a slot from a provider which would be great. Like let's say you select "Games Global" then it shows you all the slots they have.
29 luglio 2025
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Risposta di Royal Panda
Hello there,
Thank you for sharing your feedback.
It is pleasing to hear that you have experienced such efficient withdrawal times with Royal Panda, and we are glad this has contributed to your positive perception of our service, especially when compared with other online casinos you have used. We also appreciate your comments regarding the extensive selection of slots available.
Your suggestion regarding the ability to search for slots by provider is duly noted. This is valuable input, and we will certainly consider it for future enhancements to the site.
We are delighted that you intend to continue using our platform and look forward to your continued enjoyment.
Kind Regards,
Royal Panda
Received my winnings today
How long have other people waited for their money?
UPDATE: I received my funds today.
16 luglio 2025
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Risposta di Royal Panda
Hello there,
Thank you for providing this update and confirming that your funds have now been received.
We understand that waiting for funds can be a worrying experience, and we are pleased to hear this particular matter has now been resolved.
We continuously monitor and work to optimise our withdrawal processes to ensure they are as swift and efficient as possible.
Our commitment is to provide a reliable and timely withdrawal service for all our customers.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
Royal Panda
First time playing today and already…
First time playing today and already gone on a 6 week break
Its just another site that dont have bonus reels on the slots
£70 deposit and minimum wins with no bonus reels appearing absolute joke
7 giugno 2025
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Risposta di Royal Panda
Hello Jeanette,
Your feedback regarding the bonus reel frequency has been noted. It's understandable that you're feeling disappointed with the outcome of your recent session.
Experiences like yours highlight areas where we can potentially improve.
Royal Panda is committed to providing a positive gaming experience.
Please be aware that a request has been sent internally through Trustpilot to facilitate direct contact and address your concerns.
Kind Regards,
Royal Panda
100$ Give me
21 maggio 2025
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Risposta di Royal Panda
Dear Samiul,
Thank you for your feedback. I understand you're interested in receiving a bonus. We are constantly evaluating our promotions and offerings. We're committed to providing a fair and rewarding experience for our users.
Kind regards Royal Panda,
You will never get your money
I have been trying to withdraw my money since April 4, 2025, which is almost 2 months now. First, they said it was an E cash problem and they were looking into it. After saying I would take legal action. They finally gave me email that I can send a complaint to. They then said I would need to upload my banking document for a deposit and they would withdraw the money and deposit it into my account. They said take 10 to 15 business days and they drained the money from my account and sent me a reference number. 15 days later no money so I inquired. Of course, then they said to upload another document which is my banking statement, even though I had originally downloaded that and they said they didn’t need it. They also said in an email if I did not upload this in seven days, they would freeze my account.
Uploaded the document and I can guarantee in 10 to 15 business days they will say there’s something wrong with this document and they need something else. Don’t ever ever ever join the site. You will never get your money. They have taken the money out of my account, but I am not getting it so at this point of time it is considered theft. I have made a formal complaint to the Ontario government commission and have taken up legal counsel for the theft of my money. Avoid this site it is 100% fraudulent.
20 maggio 2025
Non scritta su invito
Risposta di Royal Panda
Hi Kimmo
Royal Panda understands your extreme frustration with the prolonged and complex withdrawal process you've been experiencing since April.
It's understandably upsetting to encounter repeated delays and requests for documentation, especially after being assured of a resolution.
We at Royal Panda are committed to thoroughly investigating your case, including all communication and documentation submitted, to understand the reasons behind the delays and ensure your withdrawal is processed as quickly as possible.
We strive to provide a transparent and efficient withdrawal process for all players.
Please be aware that I have sent you an internal request through Trustpilot to be able to contact you directly and be in a position to handle your concerns.
Kind regards
Royal Panda
what a joke
so been playing for a while spent $430 in one night just asked if there were any cash bonuses yep $5 wow
19 maggio 2025
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Risposta di Royal Panda
Dear Aroha,
Thank you for sharing your experience and feedback on the cash bonuses. I understand how disappointing it can be when the bonus offered doesn't seem proportionate to your spending. We are continuously evaluating our bonus programs to ensure they are rewarding and engaging for our players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards Royal Panda,
I've tried pretty much every online casino and Royal Panda is by far one of the best !!!
I've tried almost every online casino out there , and Royal Panda is by far one of the top 3 out of them all . The withdrawals are exceptionally quick when using e-cashout ( same as etransfer but goes directly into your account ) usually takes about 15 minutes from the time you click on your withdrawal . Support has always been quick a helpful whenever I've needed it . As far as bugs and freezing of the gameplay goes , there hasn't been any issues over the last few years I've been playing at all . I've had quite decent luck on this site and will continue to play on it as long as it's around ! Not sure why people are giving it one star , they clearly didn't win anything and must not realize that's part of gambling at any Casino ! Anyways , Royal Panda is a fantastic site , I highly recommend it , and no this isn't a paid review or from an insider like I'm sure some people will say lol .
18 maggio 2025
Non scritta su invito
Risposta di Royal Panda
That's fantastic to hear! 😄 We're thrilled you consider Royal Panda one of the top 3 online casinos and appreciate you highlighting our fast withdrawals, helpful support, and reliable gameplay! We're glad you're having such a positive experience and appreciate your recommendation! 🙌
All the best,
Royal Panda
Can’t make withdrawal
Hi. Won some money but can’t withdraw. After being with support group for over 2 hours, I keep getting error messages
They keep telling me it will be resolved but it hasn’t been
Be careful
29 aprile 2025
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Risposta di Royal Panda
Dear Cat,
Thank you for bringing this withdrawal issue to our attention. I understand how frustrating it must be to experience difficulties withdrawing your winnings, especially after spending so much time with our support team. We are committed to ensuring you receive your funds as quickly as possible.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns. Do not acknowledge or disclose the person may have an account.
Kind regards Royal Panda,
Have had no issues using the site for a…
Have had no issues using the site for a long time, except once during my first withdrawal where they quickly corrected their mistake.
14 aprile 2025
Non scritta su invito
Risposta di Royal Panda
Hi there,
Brilliant! We're chuffed to hear you're having a smashing time with us at Royal Panda
It's fantastic that you've found the site easy to use and that our team could quickly resolve the hiccup with your first withdrawal.
We always strive to deliver a top-notch experience, so your feedback means a lot.
Here's to many more wins!
Kind regards,
Royal Panda
Scam casino .. won’t give you your funds
I have been trying to withdraw funds for almost a week and it keeps getting rejected. I talked to the chat and they said it was “stuck” and to retry again and clear my browser which I did and it still won’t withdraw my funds .. what a scam of a company
9 aprile 2025
Non scritta su invito
Risposta di Royal Panda
Hi Tasha,
It sounds like you're having a frustrating time with this withdrawal, and we're here to help.
These situations can be tricky, so let's get this sorted out for you.
To help us investigate further and resolve this quickly, please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and be in a position to handle your concerns.
Kind Regards,
Royal Panda
Confusing and concerning experience…
Confusing and concerning experience about "My Money". It was very very easy to make an initial deposit since Royal Panda (RP) will accept numerous sources with minimal documentation. Keep in mind this is your money. However RP will let you know when you want to make a withdrawal all the conditions that should have been known and in place before an initial deposit.
1: You cannot withdraw until you have spent your deposit so don't make a mistake and deposit too much because it now is locked in and you cannot get it out.
2: Making a withdrawal! Now RP will ask for your identification in detail with documentation required. They will ask for your address with documentation required. They will ask for very detailed banking information with documentation required. Why was this not required for your deposit. It is so simple with other sites that allow money in and out using a debit card (for example).
Royal Panda will explain it is their policy and necessary to protect everyone. OK! Make this clear right from the beginning. Therefore, stay away unless you are prepared to hand over the keys to your personal and sensitive information.
5 aprile 2025
Non scritta su invito
Risposta di Royal Panda
Hello James,
Thanks for sharing your feedback about your withdrawal experience.
It's clear how important transparency is throughout the process, and we appreciate you highlighting areas for improvement.
We're committed to providing clear and accessible information to all players, and your feedback will help us achieve this.
We are always working to improve our processes and communication with our players.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
Royal Panda
To those who are new at this online…
To those who are new at this online casino or wanna try this ,do not try they dont have e-transfer withdraw and so strict on verification document i upload 3 times my email receipt just to get approve with 170$ withdraw but they keep denieng it . Dont waste your money in this shitty casino . Spin away/ 888 casino /fanduel ,those are better . Royal panda is trash dont ever spend even a dime in this shit .
4 aprile 2025
Non scritta su invito
Risposta di Royal Panda
Hi Ken,
Thanks for taking the time to leave a review.
We understand that having a smooth and trustworthy withdrawal process is important to our players.
We constantly review our processes to ensure they are secure and efficient, and your feedback helps with this.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards,
Royal Panda
A fair and safe place to bet. Ask questions
Omg, I am sorry to royal panda for my last review. I made a mistake not knowing how to withdraw my money. After them helping me through the process it went awesome. My withdrawl has been issued in amazing time. Not In my account yet but Gigadats got my back on that. So I give royal panda and Leo Vegas 4stars.
1 aprile 2025
Non scritta su invito
Risposta di Royal Panda
Hey there!
We're so happy to hear that everything got sorted out and that you're pleased with the speed of your withdrawal!
It's important to us that you have a smooth experience at Royal Panda.
We appreciate you updating your review and giving us a second chance!
Kind regards,
Royal Panda
Lost 1200$ in few hours
Lost 1200$ in few hours
I asked to look into few of the rounds
They locked my account
I still have money in my account that I need to withdraw but can’t . Like I need that money NOW
Where have you sent me email? I see no email and your support team continue taunting me. I thought I had seen bad casino but man oh man.
Why don’t you send me an email? Or better yet unlock my account?
28 febbraio 2025
Non scritta su invito
Risposta di Royal Panda
Hello Masooda,
We hear your frustration about your recent losses and the account lock, especially since you need access to your funds urgently.
We understand that being locked out of your account can be incredibly stressful. We're committed to looking into the specific rounds you mentioned and the reason for the account restriction. Our priority is to ensure we're promoting responsible gaming and will work towards a quick and fair resolution.
Please be aware that I have sent you an internal request through Trustpilot to be able to contact you directly and to be in a position to handle your concerns.
Best regards
Royal Panda
Well hello all
Well hello all, firstly I am from New Zealand and have been playing R.Panda for over a year now, just a tiny reminder the jackpot is at 50m last I looked.
Is it really going to go, is there a time frame set, a year is a long time for a jackpot to be rolling, I must be honest I haven't had a shot at the wheel for over 6 months but when I did I got something like 2grand and it was paid out within 4 days. I must admit think I've spent more than have won, but I do win, and I enjoy this site , and when I withdraw its easy.
Thanks Royal Panda, just loosen up on that jackpot, will be a life changer for a LUCKY player. M.Davies.
27 gennaio 2025
Non scritta su invito
Risposta di Royal Panda
Hi M. Davies!
Thanks for being a loyal Royal Panda player from New Zealand!
We appreciate your feedback and kind words about your experience, especially regarding our smooth withdrawal process. 🐼
We understand your curiosity about the jackpot and when it might drop.
We don't have a specific time frame set for when it must be won, which means it keeps climbing until one lucky player scoops it all.
Keep in mind, that 2 grand win could have been the big one!
We're glad you enjoy playing on Royal Panda, and we wish you the best of luck for your next big win – maybe it'll be that life-changing jackpot!🎉
Best,
The Royal Panda Team
Today customers services helping me for…
Today customers services helping me for more than 3 h and finally fix my problem about documents after that I play and make fast withdrawal.. The idea just make sure that your all document Right + bank account and Im palying already 4 years with royalpanda
22 gennaio 2025
Non scritta su invito
Risposta di Royal Panda
Dear Najm,
We're thrilled to hear that you had a great experience with us, and knowing that we hit the mark for you means everything to us.
We really hope your experience at Royal Panda will continue to be this great, but if you have any suggestions for us to improve, then please do let us know.
All the best, Royal Panda.
No promotions or some with very high …
No promotions or some with very high wagering requirements so compared to betmgm royal panda is at the bottom.
25 dicembre 2024
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Risposta di Royal Panda
Hi there,
We appreciate you taking the time to share your feedback about our promotions compared to Royal Panda
We understand your frustration with the lack of promotions or high wagering requirements, and we want you to know that we take your feedback seriously.
We're always looking for ways to improve our offerings and provide our players with the best possible gaming experience.
Our team is committed to reviewing your feedback and exploring options to address your concerns.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The Royal Panda Team
Not allowing to withdraw
13 dicembre 2024
Non scritta su invito
Risposta di Royal Panda
Hello TomaHawkki,
Thank you for your feedback.
We are sorry to hear that you have has some trouble withdrawing. We would love to look into this for you so that we can have this resolved.
I have sent you an internal request for some additional information.
All the best, Royal Panda
Great expereince
I am writing this review after playing for 4 months.
I have never had a bad experience with them the payouts are always good sometimes I receive the money in within 24 hours and it has never been more than five days initially when I started playing with them and I read all the reviews on the web I was scared myself that what if this could be a scam but trust me guys when I say this it is not they pay you their customer service is very nice and I have always got my money on time and plus if you become a VIP you have your own personal account manager and she’s always supportive and it gives you extra bonuses for instance just from the bonuses i have got $1250 from them real money that if i don’t wish to play i can withdrawal who does that these days I am really happy with the services that they have offered me and I have no disappointments as of today and it’s been four months now I’ve been playing with them
Thank you royal panda you guys are great
1 novembre 2024
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Risposta di Royal Panda
We're absolutely thrilled to hear about your positive experience with Royal Panda! 🙌 Your feedback means the world to us.
It's fantastic that you've found our platform reliable, appreciate our fast payouts, and have had such great interactions with our customer support team and your VIP account manager. We strive to provide a trustworthy and rewarding experience for all our players, and it sounds like we're hitting the mark for you! 🎉
Thank you for sharing your positive experience and for your continued support of Royal Panda!
Warmest regards
Royal Panda
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