Simon rang before he arrived to check the location of the wheelchair users. He was able to fix both wheelchairs and looked at a third. Simon was very helpful and gave us an update on other jobs. We... Leggi di più
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Your representative was extremely helpful -Gary Thompson did an great repair and was very efficient and business like - he was kind and friendly and very thoughtful He put the wheelchair back into... Leggi di più
Gary Thompson, has serviced and attended to my electric wheelchair many times. The commitment and dedication that Gary shows to his work is absolutely fantastic. Gary at all times is approachable and... Leggi di più
L'azienda ha risposto
I am unlucky to have problems with my wheelchair pretty often and with Ross Care when they send out Sean I know I’m in safe hands,. He is very thorough,very polite,takes his time and generally doe... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Ross Care is a major provider of NHS Wheelchair Services and NHS Approved Wheelchair Repair. We provide therapist assessment, special seating, delivery & maintenance to support over 200,000 Wheelchair Users across England & Wales.
Informazioni di contatto
Unit 11, Westfield Road, CH44 7HX, Wallasey, Regno Unito
- enquiries@rosscare.co.uk
- rosscare.co.uk
4,9
Eccellente
817 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Jason Tbllins was terrific
Jason Tbllins was terrific. He fixed the issues I had straight way. He helped me understand the Issue and gave me a step by step explanation as he was working on the issues at hand. first time experience of anyone doing that for me.
17 aprile 2026
Non scritta su invito
Risposta di Ross Care
Hi Amaan, thank you for your detailed feedback. We’re glad Jason resolved the issue quickly and took the time to explain everything clearly, and we’ll share this with the local manager.
My partner had Hugh as our engineer
My partner had Hugh as our engineer, an we can’t fault him he’s wonderful takes his time, on the job he’s completing.
He’s always happy to have a chat, happy, cheerful great experience all round.
17 aprile 2026
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Risposta di Ross Care
Hi Kim, thank you for your lovely feedback. We’re pleased Hugh provided such a friendly and thorough service, and we’ll ensure your comments are passed to the local manager.
The Engineer Sean Taylor was very…
The Engineer Sean Taylor was very patient answered my questions,He explained what he was doing when he was servicing the chair .
17 aprile 2026
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Risposta di Ross Care
Hi Simon, thank you for your review. We’re pleased Sean took the time to explain everything clearly during the service, and we’ll pass this on to the local manager.
Gary Thompson was say kind and caring…
Gary Thompson was very kind and caring when he delivered the equipment. Explained everything I needed to know. Offered to help with getting me some water when I struggled to catch my breath back. Very kind and caring person. A true asset to this company.
15 aprile 2026
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Risposta di Ross Care
Hi there, thank you for your kind feedback. We’re delighted Gary provided such caring and supportive service, and we’ll share your comments with the local manager.
Ready for my holiday now.
When my wheelchair arrived there were no clips under the arms so today Sean Taylor came and fitted them. He was friendly and showed us how to remove them if we needed to. Then left and wished us a happy holiday
(My husband obviously told him we were going and it is my 1st holiday with a wheelchair) Thank you for your good service and support. Sue Wherry
16 aprile 2026
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Risposta di Ross Care
Hi Susan, thank you for your lovely review. We’re pleased Sean was able to help and ensure everything was set up properly ahead of your holiday, and we’ll pass your feedback to the local manager.
Gary Thompson rescued me a very nice…
Gary Thompson rescued me a very nice man friendly and very helpful
Thank you, Gary, for your help
16 aprile 2026
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Risposta di Ross Care
Hi Z Akhtar, thank you for your kind words. We’re pleased Gary was able to assist you and provide such helpful service, and we’ll share your feedback with the local manager.
Gary is always so helpful!
16 aprile 2026
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Risposta di Ross Care
Hi Leanne, thank you for your feedback. We’re glad Gary continues to provide such helpful support, and we’ll pass this on to the local manager.
Sean Taylor, Ross Care
Sean Taylor from Ross Care visited to fix the brakes on a wheelchair. He was really friendly, sorted the issue in no time, and also pumped the tyres up to save me a job. Would definitely welcome him back.
8 aprile 2026
Non scritta su invito
Risposta di Ross Care
Hi Kevin, thank you for your kind feedback. We’re glad Sean resolved the issue quickly and went the extra mile, and we’ll pass your comments to the local manager.
The engineer that came today was Sean…
The engineer that came today was Sean Taylor. He contacted me prior to his arrival which was helpful. This is not the first time that we have met Sean, on each occasion he has been, friendly and polite. When speaking Sean addressed both myself and also the disabled client which made him feel included and valued. Sean is knowledgeable and patient. On this occasion, upon seeing the client seated in the wheelchair, he identified postural issues and made a recommendation that would help the client to be seated more comfortably upright in the wheelchair. Sean also very kindly lifted the wheelchair from the back of my car and assembled it for me as I was unable to do so myself due to an injury. We are both grateful for the help we received today and are looking forward to getting out and about with the wheelchair!
16 aprile 2026
Non scritta su invito
Risposta di Ross Care
Hi Joanne, thank you for your detailed and thoughtful feedback. We’re delighted Sean provided such attentive and supportive service and ensured everything was set up for comfort, and we’ll share your comments with the local manager.
Gary was very thorough and helpful in…
Gary was very thorough and helpful in resolving an issue. Gary was helpful, happy, approachable and he was determined to get to the bottom of the issue to ensure a resident could use her wheelchair. Couldn't recommend Gary enough. Great service
15 aprile 2026
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Risposta di Ross Care
Hi Hayley, thank you for your fantastic feedback. We’re pleased Gary was so thorough and determined to resolve the issue, and we’ll ensure your comments are passed to the local manager.
Sebastian Top engineer!execelent service
16 aprile 2026
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Risposta di Ross Care
Hi Simon, thank you for your review. We’re glad Sebastian provided excellent service, and we’ll pass your feedback on to the local manager.
Everything was excellent
Everything was excellent! The delivery was fast, everything was explained with great care, and the chair was perfectly fitted and adjusted for my mother. We truly appreciate it!
16 aprile 2026
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Risposta di Ross Care
Hi Svitlana, thank you for your lovely feedback. We’re pleased everything was delivered quickly and set up with care.
Ross care were fast and gavy Thompson…
Ross care were fast and gavy Thompson was friendly and helpful.
16 aprile 2026
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Risposta di Ross Care
Hi Suzie, thank you for your kind review. We’re glad the service was quick and helpful, and we’ll pass your feedback to the local manager.
Excellent service from Sean Taylor this…
Excellent service from Sean Taylor this morning, very precise and would highly recommend again.
16 aprile 2026
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Risposta di Ross Care
Hi Amy, thank you for your great feedback. We’re pleased Sean delivered such precise and professional service, and we’ll share your comments with the local manager.
Outstanding service again from Cornwall Ross Care
Sean Taylor provided his outstanding service as always. I hope Ross Care appreciate how lucky they are to have such amazing colleagues. Wheelchair users in Cornwall are so fortunate to have the skill and support of all the staff at Ross Care.
16 aprile 2026
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Risposta di Ross Care
Hi Janet, thank you for your wonderful feedback. We’re delighted to hear about your continued positive experience and Sean’s support, and we’ll ensure this is shared with the local manager.
Thank u to Susanne marples for helping…
Thank u to Susanne marples for helping me out she solved my issues so quickly bless her and I hv a new buggy now thanks i want to give her 5*
14 aprile 2026
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Risposta di Ross Care
Hi Sabreen, thank you for your kind feedback. We’re pleased Susanne was able to resolve your issue quickly and get everything sorted, and we’ll pass your comments to the local manager.
Sean Taylor who came to fit my right…
Sean Taylor who came to fit my right side foot rest for my wheelchair was brilliant definitely 5 stars 👍
15 aprile 2026
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Risposta di Ross Care
Hi Stuart, thank you for your review. We’re glad Sean provided such a great fitting service, and we’ll share your feedback with the local manager.
Really good experience really helpful…
Really good experience really helpful Mr Gary Thompson appreciate the help
15 aprile 2026
Non scritta su invito
Risposta di Ross Care
Hi Mohammed, thank you for your kind words. We’re pleased Gary provided helpful support, and we’ll pass your feedback on to the local manager.
Risposta di Ross Care
Hi Douglas, thank you for your review. We’re pleased you received great service from Sean, and we’ll share your feedback with the local manager.
great service
engineer sean was prompt with appointment ,knew his job and polite and friendly
14 aprile 2026
Non scritta su invito
Risposta di Ross Care
Hi Mr Rowe, thank you for your kind feedback. We’re glad Sean was prompt, professional and friendly, and we’ll pass your comments to the local manager.
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