ordered 2 Velux blinds. Had good communications with a delivery date. Blinds arrived direct from Velux and 5 days quicker then first quoted. Very pleased with the service
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Very happy with my purchase and the ordering online was easy plus the delivery was prompt. My only complaint is the courier left the goods outside my door without knocking even though I was in.
"AVOID THIS COMPANY – Sold expired paint and ignored refund promises!" As a self-employed professional in London, I ordered painting supplies from this company, only to discover upon delivery tha... Leggi di più
I placed my Order on Friday and it arrived at 9.10 on the Monday morning. It was expertly wrapped in bubble wrap and very well protected and ordering that 5% extra to cover breakages was unnecessary... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Roofing Outlet launched in 2015, with the intent to make shopping for roofing material, easier, quicker and ultimately hassle free. We launched in order to move with the growing trend in the UK of buying building materials online. Working closely with the UK's leading manufacturers, we can deliver direct to you with the lowest prices available today. Roofing Outlet was created and is now operated by highly experienced individuals who have long standing relationships with UK manufacturers, many of which go back over 40 years. As a result, we are able to get the very best rates for your project and pass the savings directly to you. Whether you are an experienced trades person, new to the industry or a householder working on a self build we are here to offer you an unrivalled level of customer service. We know the importance of relaying accurate, up-to-date information.
Informazioni di contatto
Earlsfield Road 276, SW18 3DY, Regno Unito
- 020 8877 9495
- sales@roofingoutlet.co.uk
- roofingoutlet.co.uk
4,2
Molto buono
2K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 96% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Always a pleasure to do business…
Always a pleasure to do business with—quick and reliable.
7 marzo 2026
I only give it 1 star cause you dont…
I only give it 1 star cause you dont give minuses if not it would be -10 atleast
4 marzo 2026
Risposta di Roofing Outlet
Hi Saranjit,
We’re sorry to hear about your frustration and appreciate you taking the time to leave a review.
Unfortunately, we were unable to complete delivery due to access limitations at the address provided. The order consisted of a large quantity of tiles, and the delivery location had restricted access that could not safely accommodate the required vehicle and unloading process.
We always aim to communicate any delivery constraints in advance and ensure orders arrive safely and efficiently. In situations like this, access requirements are essential to prevent damage to goods, property, or risk to our drivers.
If you’d like to discuss alternative delivery options or arrangements, we’d be more than happy to assist.
Thanks Harry
Had 2 faulty roof vents out of a batch
Had 2 faulty roof vents out of a batch, simple case of a phone call and they were replaced. Excellent customer services and good prices
26 febbraio 2026
Excellent customer care.
26 febbraio 2026
Excellent delivery time and found the…
Excellent delivery time and found the price for the velux electric roof light to be very competitive.
25 febbraio 2026
Made 3 attempts to get decking samples
Made 3 attempts to get decking samples. None sent.
25 febbraio 2026
Risposta di Roofing Outlet
Hi Ian,
We’re sorry to hear about your experience and appreciate your feedback.
We understand you made multiple requests for decking samples, and we apologise that these were not received as expected. This is not the level of service we aim to provide.
We’d like to look into this further and ensure the samples are sent out promptly. Please contact us directly with your details so we can resolve this for you as quickly as possible.
Kind regards
Harry
Came quickly
2 marzo 2026
Arrived very quickly after placing order
1 marzo 2026
The items were competitively priced
The items were competitively priced, dispatch was on time and the items received with no damage.
28 febbraio 2026
Great service
26 febbraio 2026
Ordered and delivered next day as…
Ordered and delivered next day as promised, perfect 👍
25 febbraio 2026
One of the cheaper companies to buy…
One of the cheaper companies to buy from, very good quality. First time I've used this product but really easy to do. I have already recommended to people. Don't know the life span of it but for the price it doesn't matter really I'll just replace as and when.
19 febbraio 2026
Risposta di Roofing Outlet
Thank you for your feedback.
We’re sorry to hear about your experience. We are currently looking into this matter to understand what may have happened, as our records indicate the item was processed for delivery.
We will be in contact with you shortly to resolve this as quickly as possible.
Kind Regards
Harry
Great product
Great product. Great price. Delivered perfectly. (And on time).
Would definitely use again.
19 febbraio 2026
Good customer service and quick…
Good customer service and quick delivery, only issue is the £16 delivery charge, otherwise it would have been 5 ⭐
18 febbraio 2026
Poor communication and laborious/expensive returns process
Ordered 5 Velux windows from this company. Our building requirements changed so I requested to return 2 windows (all unboxed and as delivered). Returns process difficult, laborious and expensive (£100 to return the 2 windows). I got a delivery notification from Velux , returns process seemed simple here . I regret not ordering direct as feel this would have been better value and more direct
7 febbraio 2026
Risposta di Roofing Outlet
Dear Kate,
thank you for your feedback.
We’re sorry to hear that you found the returns process difficult. As a supplier of Velux products, we always aim to provide a smooth and transparent experience from order through to delivery and, where necessary, returns.
Because these windows were specially ordered items, returns do involve collection and restocking charges set by the manufacturer, which is why a £100 collection fee applied for the two units. We understand that project requirements can change, and we do try to keep any associated costs as low as possible while following the manufacturer’s return policy.
We appreciate your comments and will review our returns communication to ensure costs and processes are as clear as possible at the point of purchase. If there’s anything further we can assist you with, please don’t hesitate to get in touch directly.
Extremely helpful …
When try to navigate the website your person who answered my call was absolutely brilliant at helping me get my order correct. My delivery was prompt, the driver was excellent and very polite.
5 febbraio 2026
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