Rolawn Limited Recensioni 130

I’ve read a lot of negative reviews on this website but I have to say Iam very impressed with the product and service I have received from Rolawn! The turf is excellent and rooting well after only just a week and the delivery was within the time frame I asked for and the driver was very polite and helpful! Can’t rate them high enough

I had a new lawn professionally laid last November; old grass stripped, 350 sqm of Rolawn turf, 10 cubic mtr top soil, properly rotovated etc. so far not impressed with the turf used. Over winter at least 50% of it is infected with Fusarium and has died. The rest is very patchy but with the dead areas look like a cow field. Given the large expenditure (several thousands) I was expecting a smart new lawn instead I've got loads of work to turn the mess around and the professionals will probably have to come and top dress and overseed the lot. Effort for me and effort for them but it's the product that's bad.

I ordered 45 rolls of turf to be delivered on Wednesday. Rolawn would not give a time for delivery, not even am or pm. When they had not arrived by late afternoon I telephoned to be told that the order is out for delivery and would be with me by 6pm.They would try to get an ETA for me. Needless to say the delivery was not made that day. I telephoned at 8am the next day when the office opened and was eventually told that the lorry had left the depot at around 8:30 and would take 40 - 50 mins. At 9:40am I called to say it had not arrived but minutes later the driver himself called to say he was just leaving the depot! Eventually the turf arrived about 10:15. The whole experience was poor. Rolawn did not call me to let me know what was happening on Wednesday and I suspect the turf was not even loaded that day as they have offered no explanation as to why it was not delivered then. As Rolawn have commented elsewhere turf is a perishable product that needs prompt delivery and quick laying. I had a contractor waiting to lay the turf on standby on Wednesday and for 2 hrs on Thursday which was embarrassing. The quality of the turf when it arrived was acceptable but starting to yellow in parts. I would advise Rolawn to make sure they can contact the delivery driver directly and to be honest about anticipated delivery times rather than (I suspect) trying to 'manage customers expectations'. The customer should not have to keep contacting Rolawn for an update - they need to be more proactive. If the fault lies with their delivery contractors then they should consider alternative providers. A poor service all in all.

Not great.

Had an order of 75 rolls delivered in May and laid within two hours of delivery. Approx half of the delivery was great - lush green and rooted quickly. Unfortunately the other half was dying and patchy, with a high percentage of dead thatch. The whole thing is also littered with Annual Meadow Grass.

I raised this with Rolawn and to summarise they just told me to leave it a few months and it will sort itself out - not what you expect when buying turf. No offer of replacement or even overseed to fill the patches was made.

UPDATE Jan 2020: Lawn never recovered. Red thread disease slowly took over the whole lawn despite continued treatment with an appropriate fungicide. AMG also continues to cover the lawn.

Dead grass product received.
Informed me it would grow fine, even the gardener who laid the turf said it was dry, yellow and nearly dead at the root. It hasn’t and I’m now faced with the prospect of having to re-lay new turf if I can even find a gardener who can do it within my timescales. Very poor quality product & poor advice, despite the experienced opinion given to Rowlawn in the first place, I feel we have been fobbed off and time has been wasted in achieving our garden in time for summer.

Very disappointed and would not recommend.
Poor customer service the way dealing with your matter and not being able to communicate with the drivers whilst on the phone.
Order ref 611276