Rodeo Recensioni 

66
•
TrustScore 4 su 5

3,8

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Valutata 5 stelle su 5

Doughnuts are delicious and flavour options are good. The only thing that is disappointing is your choice of courier. Two years in a row I have ordered them for my son’s birthday and they have arrived... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Easy to use website, vegan donuts to boot. I qualified for free delivery buy paid extra for weekend delivery which actually happened. They were for my wedding evening and everyone loved them even... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

Loved the doughnuts, totally scrumptious as usual. Shame that DPD ignored the ‘this way up’ sticker and left them outside my door on their side so most of the icing had slid down the doughnuts. Total... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Ordered a box of 6 gluten free doughnuts for my husband's birthday. They came on the date I picked and were delicious! The only downside is they don't taste like doughnuts they are more cupcake tastin... Leggi di più

L'azienda ha risposto


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

66 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 28% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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3,8

Tutte le recensioni

(66)

54 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Delicious Gift!

Bought them for my daughter and her family for Valentines Day. She sent a picture and they looked amazing (couldn’t see where to upload here). She said they tasted delicious too!! Very happy and would use again.

14 febbraio 2026
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Risposta di Rodeo

Hey NiikiO!

We appreciate you taking the time to leave us a great review & feedback! Most importantly, we are pleased to hear that the Valentines doughnuts went down a treat with the family!

Many Thanks,
Team Rodeo

Valutata 5 stelle su 5

Absolutely delicious

Absolutely delicious and looked amazing, love the cowboy hats. I ordered online and they arrived on time

13 febbraio 2026
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Risposta di Rodeo

Howdy Jo!

We could not be happier to hear that your Valentines pack arrived in time for the special occasion & they were enjoyed!

Many Thanks,
Team Rodeo

Valutata 5 stelle su 5

Highly recommend

High quality delicious donuts. Arrived on time and in lovely packaging. Highly recommend!

14 febbraio 2026
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Risposta di Rodeo

Howdy Misha!

Thank you for your great review, we are happy to learn that your Rodeo order arrived safely & the doughnuts were throughly enjoyed!

Many Thanks,
Team Rodeo

Valutata 5 stelle su 5

5* without a doubt!

5* - firstly for the customer service today regarding an online order - this was customer service at its finest, as a business owner myself the phone call I received went such a long way. Emily you are a real pleasure to speak to today thank you for your help. And as for the donuts! WOW absolutely amazing a must try!

13 febbraio 2026
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Risposta di Rodeo

Howdy!

Thank you so much for your kind words and for taking the time to leave such a wonderful review. It truly means a lot — especially coming from a fellow business owner. I will be sure to pass the feedback onto Emily & we are pleased to hear that both the service and doughnuts were a real hit!

Many Thanks,
Team Rodeo

Valutata 1 stelle su 5

Poor customer service

Poor customer service. Unwilling to solve issues. Will never use again. Customer service got my back up so much I felt motivated to leave a poor review.

15 dicembre 2025
Non scritta su invito
Valutata 1 stelle su 5

Service not received

Paid for delivery pre 12 next day. DPD had a delay.

When I contacted DPD directly they advised the order hadn't been booked on a pre 12 delivery.

Dont waste your money paying for delivery as they dont provide the service you pay for.

9 gennaio 2026
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Valutata 1 stelle su 5

The cake donuts are too sweet and…

The cake donuts are too sweet and nothing like a donut. The order screen shows a classic pack and a very similar looking GF pack. This is interestingly labelled as GF classic pack, the only difference being the 'GF'. It's only in the product description that it shows the GF versions are cake donuts and not regular donuts like the classic pack. I found the GF versions extremely disappointing. 5 and a half of my order went straight in the bin.

15 dicembre 2025
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Risposta di Rodeo

Hi Daniel,
Our gluten free cake doughnuts are a sweet treat made using premium ingredients and I apologise that they were not to your taste on this occasion.

The team is constantly working on expanding our menu & developing new flavours which may be more to your taste so we do hope you try us again in the future!

Many Thanks,
Team Rodeo

Valutata 5 stelle su 5

Delicious doughnuts

I have received a box of doughnuts from a friend, they arrived beautifully boxed, super fresh and delicious. I would definitely be returning to get some more.

1 novembre 2025
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Risposta di Rodeo

Hi Ewa! Thank you for taking the time to leave us such a great review, we are pleased to hear you loved your Rodeo doughnuts!

Many Thanks, Team Rodeo

Valutata 5 stelle su 5

Wedding Doughnuts

Ordered 72 vegan doughnuts for our wedding to go alongside the cake. Absolutely delicious, went down a storm. Ordering was easy, delivery promised day before the event, arrived as expected.
Will order again.

15 ottobre 2025
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Risposta di Rodeo

Howdy Will!
Thank you so much for taking the time to leave us such a lovely review 🌟 we are pleased to hear that you enjoyed your Rodeo doughnuts!

Valutata 1 stelle su 5

Unreliable really poor customer service

Unreliable and really poor customer service. I spent £70 on donuts for a Saturday party, paid extra for delivery that date. The donuts arrived 24 hours later (we weren't notified of this). Rodeo's response was to point to some fine print on their website that says deliveries might be later than advertised and refused to refund.

25 ottobre 2025
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Risposta di Rodeo

Hi Carla, unfortunately we cannot refund orders for doughnuts that are delivered within our 1-2 day delivery service. We would advise to order one day in advance for your next event, incase delivery is made by DPD on day 2. Your premium weekend delivery charge has been refunded as a gesture of goodwill. We hope you enjoyed your doughnuts!

Valutata 5 stelle su 5

These are amazing Vegan gluten free doughnuts 🍩

Absolutely delicious! Being able to treat my gluten free dairy intolerant hubby to some doughnuts as a birthday treat was brilliant! And they looked beautiful and tasted amazing! We will be buying a 12pack next time!!!! The delivery was great and they arrived perfect.

16 ottobre 2025
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Risposta di Rodeo

Howdy!
Thank you so much for taking the time to leave us a review. We are delighted to hear that you enjoyed our gluten free cake doughnuts, we look forward to serving you up some more delicious treats in the future! 🤠

Valutata 5 stelle su 5

The best doughnuts we’ve ever had…

My husband and I discovered these doughnuts on a trip to London earlier this year, and they’re genuinely the best we’ve ever had! I recently placed an online order and the team went above and beyond to get it delivered earlier than planned, such lovely, thoughtful service. I’m so grateful and officially a forever loyal customer!

4 ottobre 2025
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Risposta di Rodeo

Hi Leah, we are delighted to hear that you love our doughnuts! We look forward to serving you more gluten free goodies in the future 🍩

Valutata 1 stelle su 5

GF donut, complete honest review

I received my gluten-free 'donuts' today. Amazing packaging however, texture and taste was beyond awful! They are sickly sweet, dense beyond dense and tasteless! Not to mention absolutely nothing like a donut, more like a very, very dense cake with extremely sweet icing. Complete and utter waste of my money. I'm extremely disappointed and feel I have been sold something completely different to what they've stated.

19 settembre 2025
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Valutata 1 stelle su 5

Absolutely shocking service, do NOT recommend for gluten free

Absolutely shocking service. Continually do not stock gluten free donuts on Sundays. Perhaps dietary requirements don’t apply on Sundays? Maybe I am mysteriously cured. This has been constant, disgusting service from a company that markets itself as good for those with dietary requirements. Anyone gluten free - do not waste your time.

7 settembre 2025
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Risposta di Rodeo

Hi Rebecca,
My apologies for your recent Rodeo experience. Rest assured the team have taken your feedback on board and we have since increased our gluten free quantities that are available in-store. We do hope you have the opportunities to drop by one of our stores again!

Many Thanks, Team Rodeo

Valutata 1 stelle su 5

categorically terrible

this rubbish tastes like i'd surive an apocalypse. so much kack in this pseudo-food. Even the very label of a "doughnut" is a stretch

achingly sweet. synthetic "caramel flavouring". no part of this is good past the first bite

3 settembre 2025
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Risposta di Rodeo

Hi Elli,
Rest assured, our doughnuts are handmade fresh daily using premium ingredients and I apologise that they were not to your taste on this occasion!

Our build a pack menu is frequently changing with new and exciting flavours releasing, some of these include more classic flavours such as cinnamon sugar rings & vanilla glaze which may be more to your taste!

Many Thanks,
Team Rodeo

Valutata 1 stelle su 5

Terrible service 10 days after ordering.. still not dispatched

Terrible service.
Ordered to be delivered on a Saturday.. received an email late Friday to say they couldn’t as it was an extra charge.
(Which should have shown when I ordered and selected the date!) Bank holiday weekend… so asked for Tuesday.. Tuesday another email saying can deliver tomorrow.. Wednesday another email saying can I confirm the flavours.. (which were selected in the order) it was after 2pm when I saw the email so this meant no dispatch on Thursday.. which would mean Monday and probably arriving Wednesday.. 12 days after ordering..
this now looks like an afterthought to the recipient so I have had a refund..
the previous batch I ordered arrived a day late too..
would I use again? Absolutely not.
Customer service is a joke.

27 agosto 2025
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Risposta di Rodeo

Hi Donna,

Unfortunately your order was processed without a delivery date. We did try to arrange a delivery date as best we could. As we did not hear back from you before our order cut off time, we could not send out your order for the Thursday delivery, so we cancelled and refunded your order.

We appreciate your feedback and apologise for the unfortunate timing that this occasion fell over a bank holiday weekend!

Valutata 1 stelle su 5

Gluten free mislabeled

Very disappointed, googled gluten free doughnuts and it's a sponsored listing. Go to the site, there's a section for gluten free, at no point in the selection or ordering process does it say that these are not actually doughnuts at all but cake that happens to be round. Only visible if you're reading the FAQs or checking allergens (which given that they already say these are gluten free we didn't think we'd need to do).

Texture, very dry, very thick, not at all appetising and leaves you needing water
Taste, far too sweet and sickly, variety of flavours but all overpowered by sugar so you can't really tell what you're eating.

Very nice to look at, well presented and delivered but nowhere near value for money, gluten free doughnuts might have been worth the price, gluten free cakes you can get anywhere now.

Edit: Rodeo have now twice tried to have this review removed, most recently saying it must have been for another company even though they had already responded to the review.

23 luglio 2025
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Risposta di Rodeo

Hi David, thanks so much for getting in touch with your feedback!

Our gluten free cake doughnuts are a sweet treat made fresh daily using premium ingredients & we are sorry to hear that they were not to your taste on this occasion. As you mentioned, we list on our products that our gluten free range is a 'cake doughnut' meaning they are baked rather than fried, I am sorry this was missed when purchasing.

Thanks, Team Rodeo

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