Contacted by Aaron today to inform me my warranty had expired and offered renewal. Process was straight forward and emails confirming contract etc followed as promised. Thanks
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I received a call from R/A earlier today. The Dude was so Polite and explained everything to me. Regarding cover on my wash machine at just under £10 Monthly. Sounded Great. Then he also explained I c... Leggi di più
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Had a great phone call with Shaun Heath who was very knowledgeable and explained everything I needed to know about in an easy to understand way. Also suggested ways to sort out some problems eve... Leggi di più
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I was called by an agent from R&A to make me aware that our washing machine was out of warranty and would. I be interested in taking breakdown cover on it. The agent Darren Wilson was excellent, p... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Informazioni di contatto
Chandos House, 26 North Street, BN1 1EB, Brighton, Regno Unito
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4,8
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Unbelievable service
Unbelievable service. First visit the engineer clearly laid out the options. When the decision was made the parts were delivered promptly and the second visit organised quickly. The repairs were carried out and all the old parts removed
No fuss or bother to us. Really happy with the results
18 febbraio 2026
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Risposta di Repair & Assure
Dear Mr Brian Keelty,
Thank you for your 5-star review!
We’re delighted to hear that you had such a positive experience from start to finish. It’s great to know that the repairs were completed smoothly and that everything was taken away afterwards with no inconvenience to you. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your feedback.
Best Regards,
Customer Support
Repair & Assure Limited
Got a call from Melvin
Got a call from Melvin, advising ne bu guarantee was running out abd if I wanted to continue. He explained what I'd get and the prices in full. Very personable young man and was cheerful and polite. Everything was explained fully and an emergency contact number was given, advised an email copy of agreement would be forwarded and a paper copy in the post.
6 marzo 2026
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Risposta di Repair & Assure
Dear Leslie Cunningham,
Thank you for your 5-star review!
We’re delighted to hear that Melvin provided such a positive experience and took the time to clearly explain the guarantee options, pricing, and next steps. It’s great to know you found him personable, cheerful, and polite, and that all the details were communicated clearly.
Best Regards,
Customer Support
Repair & Assure Limited
Susan D ng…
It was very good and efficient talking to Chris but I rang on the 5/3rd/2026 to make an amendment to direct debit payments sent me e.mail but they have not altered the amendment correctly and they have not got the dates correct for the payment to go out even though I told them first payment due on 8/4/2026 a little bit annoyed I have to ring again
5 marzo 2026
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Risposta di Repair & Assure
Dear Susan Wilson,
Thank you for your review!
We're really pleased to hear that you had a very good and efficient experience speaking with Chris. We appreciate you bringing the Direct Debit amendment to our attention, and we'll be happy to review this to ensure the payment dates are updated correctly.
Best Regards,
Customer Support
Repair & Assure Limited
Just changed my policy from D&G to…
Just changed my policy from D&G to repair and assure
Darren the lovely chap who contacted me was really nice, polite and helpful and I had saved money which is a win win to me
4 marzo 2026
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Risposta di Repair & Assure
Dear Gaynor Glover,
Thank you for your 5-star review!
We’re delighted to hear Darren was polite, helpful, and made the process of switching your plan smooth and straightforward. We really appreciate you choosing us and taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
excellent value great customer services…
excellent value great customer services explained everything about my plan on the phone very friendly excellent
4 marzo 2026
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Risposta di Repair & Assure
Dear ALLAN COLLIN,
Thank you for your 5-star review!
We’re delighted to hear you found the plan excellent value and that our customer service team explained everything clearly in a friendly way. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service
Excellent service. Special mention to Rhona customer service assistant. She took me through the easy process of setting me up . Was very helpful answering my questions .
4 marzo 2026
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Risposta di Repair & Assure
Dear Susan Richardson
Thank you for your 5-star review!
We’re delighted to hear you received excellent service and that Rhona was able to guide you through the process so smoothly. It’s great to know she was helpful and answered all your questions. We’ll be sure to pass on your special mention to her she’ll be very pleased to hear it!
Best Regards,
Customer Support
Repair & Assure Limited
Insurance for washing machine
The young man Danny was very polite ,he explained everything clearly. Did not rush or make me feel obligated to take out the insurance!
4 marzo 2026
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Risposta di Repair & Assure
Dear Mrs Lawrence,
Thank you for your 5-star review!
We’re really pleased to hear Danny was polite, took the time to explain everything clearly, and made sure you didn’t feel rushed or pressured. We’ll be sure to pass on your kind comments to him, we really appreciate you sharing your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Great customer service
I spoke with Adam, who was very nice and polite. He explained everything clearly and did not make me feel rushed or pressured.
4 marzo 2026
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Risposta di Repair & Assure
Dear Louise Treamer,
Thank you for your 5-star review!
We’re so pleased to hear that Adam was nice, polite, and took the time to explain everything clearly. Ensuring our customers feel comfortable, informed, and never rushed or pressured is very important to us.
Best Regards,
Customer Support
Repair & Assure Limited
Friendly and polite
Friendly and polite. Very helpful even got a cheaper price without asking and quite generous amount.
2 marzo 2026
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Risposta di Repair & Assure
Dear Chris Sibley,
Thank you for your 5-star review!
We’re really pleased to hear our team were friendly, polite, and helpful and that you were able to benefit from a cheaper price without even having to ask. It’s great to know you’re happy with the outcome. We truly appreciate you sharing your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Was very polite and pleasant on the…
Was very polite and pleasant on the phone and quickly renewed my washing machine insurance.
26 febbraio 2026
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Risposta di Repair & Assure
Dear Anthony Tinker,
Thank you for your 5-star review!
We’re delighted to hear the renewal was handled quickly and that the team member was polite and pleasant on the phone. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Utterly poor customer service
Utterly poor customer service. Keep you on the phone for ages. Eventually an Engineer attended and agreed that the Bosch wash machine qualified for the replacement rubber door to drum seal. Only at that time did he take the model number of the machine and said that he would have the spare part sent to his home address and on receipt he would arrange fitting with me. Now I understand the part will be delivered to me and then I will have to go back and try and get it fitted. So far 3 weeks have elapsed and no spare part been delivered to my home. The defect was reported before the annual cover was due renewal on 6th Feb 26. Because of such absolutely poor customer service I cancelled the Direct Debit. However for a defect reported during a covered period they have an obligation to repair my machine. Somehow I think they are trying to avoid their obligation. Very poor service and repair still awaited.
13 febbraio 2026
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Risposta di Repair & Assure
Dear Bryan Girling,
We are very concerned to hear of the issues you've experienced.
In order to carry out a thorough investigation into the matter, we kindly request that you provide us with some additional information.
We would be grateful if you could contact our Complaints Manager at your earliest convenience, either by telephone on 0800 088 2943 or via email at support@repairandassure.com.
We are committed to resolving this issue promptly and professionally, and we look forward to hearing from you.
Best Regards,
Customer Support
Repair & Assure Limited
The timing couldn’t have been any…
The timing couldn’t have been any better, was thinking of updating the insurance policy on my domestic appliances. Thank you for the phone call , easy to arrange D/D.
26 febbraio 2026
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Risposta di Repair & Assure
Dear Mr Robert Payton,
Thank you for your 5-star review!
We’re pleased the timing worked out perfectly and that arranging the Direct Debit was quick and easy. It’s great to know we could help when you were already thinking about updating your plan. If you need anything else, we’re always here to assist.
Best Regards,
Customer Support
Repair & Assure Limited
Thanks for fixing my machine
26 febbraio 2026
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Risposta di Repair & Assure
Dear Robert Mills,
Thank you for your 5-star review!
We’re pleased we could get your machine fixed and back up and running. If you ever need anything else, we’re always here to help.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service
First and foremost easy to contact business. Operatives knowledgable and assuring. The engineer was on the slotted time,was very efficient and clean. Brilliant service
18 febbraio 2026
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Risposta di Repair & Assure
Dear Mervyn Edwards,
Thank you for your 5-star review!
We’re delighted to hear you found us easy to contact and that our team were knowledgeable and reassuring. It’s great to know the engineer arrived within the scheduled time, worked efficiently, and left everything clean. We really appreciate you sharing your experience.
Best Regards,
Customer Support
Repair & Assure Limited
I found the young man and lady I spoke…
I found the young man and lady I spoke with today very helpful and considerate, also the young man was very patient, clear and precise.
24 febbraio 2026
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Risposta di Repair & Assure
Dear Lynn Buckton,
Thank you for your 5-star review!
We’re delighted to hear that both the young man and lady you spoke with were helpful and considerate, and that the young man was patient, clear, and precise. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
After having a bit of a mishap due to…
After having a bit of a mishap due to times. Can honestly say the man what arrived new exactly what woz what. Explain what had happened so hoping for a good reply to repair what's wrong .
23 febbraio 2026
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Risposta di Repair & Assure
Dear Paul Doughty,
Thank you for your review!
We’re glad to hear the engineer who attended clearly explained what had happened and addressed the situation. We hope the repair resolves everything to your satisfaction, and please don’t hesitate to get in touch if you need any further support.
Best Regards,
Customer Support
Repair & Assure Limited
Top notch
One of the easiest , pleasant and straight forward conversation with a rep I have ever had , he was thorough and clear about his product, sorry I can’t remember his name but he was very patient.
23 febbraio 2026
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Risposta di Repair & Assure
Dear Tina Watson,
Thank you for your 5-star review!
We’re delighted to hear you had such an easy, pleasant, and straightforward conversation. It’s great to know our representative was thorough, clear, and patient we’ll be sure to pass on your kind comments.
Best Regards,
Customer Support
Repair & Assure Limited
Quick and easy renewal .
Swift simple renewal of washing machine insurance. No long winded explanations or process. I was called back twice as I could not take pervious calls. Very polite and friendly. Reasonable price. Thank you, what more could I ask?
16 febbraio 2026
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Risposta di Repair & Assure
Dear Milly O’Meeghan,
Thank you for your 5-star review!
We’re delighted to hear your washing machine renewal was swift, simple, and handled politely and friendly. It’s great to know you found the process straightforward and the price reasonable. We really appreciate you sharing your experience!
Best Regards,
Customer Support
Repair & Assure Limited
Dishwasher review …
I was happy with the service,after weeks of waiting for an initial engineer to look at our appliance and they advised not worth repairing so had to be replaced which was by a much cheaper appliance which i have never heaed of Candy ? when ours was a top of the range Hotpoint, but they did what we pay our insurance for and repalace it, to some of the specifications our Hotpoint had so carnt grumble they guys who delivered were very nice, but I did not like it when they were talking in there language infront of me which i do find a bit rude other than that all ok
2 febbraio 2026
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Risposta di Repair & Assure
Dear Mrs Sharron Almond,
Thank you for your review!
We’re glad to hear you were happy with the service overall, and that your appliance was replaced as covered by your service plan. We appreciate your kind words about the delivery team.
Best Regards,
Customer Support
Repair & Assure Limited
Helpful and informative advice
Had a very helpful and pleasant conversation with your representative who explained everything and also gave very good advice.
20 febbraio 2026
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Risposta di Repair & Assure
Dear V. Norgate,
Thank you for your 5-star review!
We’re pleased to hear you had a helpful and pleasant conversation, and that our representative was able to explain everything clearly and provide good advice. We really appreciate you sharing your experience.
Best Regards,
Customer Support
Repair & Assure Limited
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