The staff who rang were polite and explained clearly the yearly plan for repairs, if my new washer/dryer needs it. Monthly installments.
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Had a great phone call with Shaun Heath who was very knowledgeable and explained everything I needed to know about in an easy to understand way. Also suggested ways to sort out some problems eve... Leggi di più
L'azienda ha risposto
I was called by an agent from R&A to make me aware that our washing machine was out of warranty and would. I be interested in taking breakdown cover on it. The agent Darren Wilson was excellent, p... Leggi di più
L'azienda ha risposto
Contacted by Aaron today to inform me my warranty had expired and offered renewal. Process was straight forward and emails confirming contract etc followed as promised. Thanks
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Repair & Assure has rapidly established itself as one of the UK’s leading appliance repair networks and service plan providers. With a commitment to excellence in customer service and a highly efficient network of engineers, we are dedicated to meeting your needs with professionalism and expertise. Our impressive track record, coupled with a near perfect rating on Trustpilot, underscores why Repair & Assure is one of the preferred choice for both individuals and manufacturers seeking reliable, high-quality repair solutions.
Informazioni di contatto
Chandos House, 26 North Street, BN1 1EB, Brighton, Regno Unito
- 0800 088 2943
- support@repairandassure.com
- repairandassure.com
4,8
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 90% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Quick and easy renewal .
Swift simple renewal of washing machine insurance. No long winded explanations or process. I was called back twice as I could not take pervious calls. Very polite and friendly. Reasonable price. Thank you, what more could I ask?
16 febbraio 2026
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Risposta di Repair & Assure
Dear Milly O’Meeghan,
Thank you for your 5-star review!
We’re delighted to hear your washing machine renewal was swift, simple, and handled politely and friendly. It’s great to know you found the process straightforward and the price reasonable. We really appreciate you sharing your experience!
Best Regards,
Customer Support
Repair & Assure Limited
Dishwasher review …
I was happy with the service,after weeks of waiting for an initial engineer to look at our appliance and they advised not worth repairing so had to be replaced which was by a much cheaper appliance which i have never heaed of Candy ? when ours was a top of the range Hotpoint, but they did what we pay our insurance for and repalace it, to some of the specifications our Hotpoint had so carnt grumble they guys who delivered were very nice, but I did not like it when they were talking in there language infront of me which i do find a bit rude other than that all ok
2 febbraio 2026
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Risposta di Repair & Assure
Dear Mrs Sharron Almond,
Thank you for your review!
We’re glad to hear you were happy with the service overall, and that your appliance was replaced as covered by your service plan. We appreciate your kind words about the delivery team.
Best Regards,
Customer Support
Repair & Assure Limited
Helpful and informative advice
Had a very helpful and pleasant conversation with your representative who explained everything and also gave very good advice.
20 febbraio 2026
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Risposta di Repair & Assure
Dear V. Norgate,
Thank you for your 5-star review!
We’re pleased to hear you had a helpful and pleasant conversation, and that our representative was able to explain everything clearly and provide good advice. We really appreciate you sharing your experience.
Best Regards,
Customer Support
Repair & Assure Limited
The repair was completed quickly
Totally satisfied with the repair,the engineer was polite and helpful and the repair was completely quickly 😀
15 gennaio 2026
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Risposta di Repair & Assure
Dear David Walker,
Thank you for your 5-star review!
We’re delighted to hear you’re totally satisfied with the repair and that the engineer was polite, helpful, and completed the job quickly. We really appreciate you sharing your experience!
Best Regards,
Customer Support
Repair & Assure Limited
Friendly and competent, without sacrificing either element.
The two people I spoke to were businesslike and yet very approachable. I have no complaints whatsoever.
20 febbraio 2026
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Risposta di Repair & Assure
Dear John Moores,
Thank you for your 5-star review!
We’re pleased to hear the two team members you spoke to were professional yet approachable, and that your experience was completely positive. We really appreciate you taking the time to share this.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent service fast and reliable
Excellent service fast and reliable, friendly definitely reliable
10 febbraio 2026
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Risposta di Repair & Assure
Dear Beverly,
Thank you for your 5-star review!
We’re delighted to hear you found our service fast, reliable, and friendly. Your kind words mean a lot to us, and we’re always here if you need anything further.
Best Regards,
Customer Support
Repair & Assure Limited
the company is very helpful and always gives you the respect
the company if very helpful and always informs me of my policy before it runs out and then goes through 3 everything and is also very respectful.
18 febbraio 2026
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Risposta di Repair & Assure
Dear Diana Joseph,
Thank you for your 5-star review!
We’re really pleased to hear you find the team helpful and that we keep you informed before your plan runs out. It’s great to know everything is clearly explained and handled in a respectful way. We truly appreciate your kind words.
Best Regards,
Customer Support
Repair & Assure Limited
Team work
Support team very helpful and understanding of my query. Able to clarify and fix it for me with no problem, thank you.
19 febbraio 2026
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Risposta di Repair & Assure
Dear MED,
Thank you for your 5-star review!
We’re really pleased to hear our support team were helpful and understanding, and that they were able to clarify and resolve your query without any problems. We truly appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Risposta di Repair & Assure
Dear Geraldine,
Thank you for your 5-star review!
We’re pleased to hear you found our team polite and well mannered. We really appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
They have got back to me ,if ive missed…
They have got back to me ,if ive missed there call . They fixed my dishwasher ,gave me a new microwave the same as my old one ,which ment i didnt have to learn how towork a new model.they fixed my washing machine.as quick as they could as needed parts .I have been with them for a number of years ,and am very impressed.there staff are always helpful.
19 febbraio 2026
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Risposta di Repair & Assure
Dear Ena,
Thank you for your 5-star review!
We’re delighted to hear that we were able to get back to you promptly, repair your dishwasher and washing machine, and provide a like-for-like replacement microwave so you didn’t have to learn a new model.
It’s great to know you’ve been impressed with the service and found our staff consistently helpful. We truly appreciate you taking the time to share your experience.
Best Regards,
Customer Support
Repair & Assure Limited
Satisfactory Washing Machine Repair
It took a while to make contact with an engineer to fix our washer but when he came the repair was completed quickly and efficiently.
28 gennaio 2026
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Risposta di Repair & Assure
Dear Chris Belyavin,
Thank you for your review!
We’re pleased to hear that once the engineer attended, the repair was completed quickly and efficiently. If there’s anything else we can help with, please don’t hesitate to get in touch.
Best Regards,
Customer Support
Repair & Assure Limited
Great repair service
Great repair service, speedy appointment and excellent engineer
6 febbraio 2026
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Risposta di Repair & Assure
Dear Rachel Else,
Thank you for your 5-star review!
We’re delighted to hear you received a speedy appointment and that the engineer provided excellent service. If you ever need us again, we’re always here to help.
Best Regards,
Customer Support
Repair & Assure Limited
The gentleman who tried sorted my…
The gentleman who tried sorted my washing machine was very friendly I would recommend them excellent service
10 febbraio 2026
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Risposta di Repair & Assure
Dear Maureen Jackson,
Thank you for your 5-star review!
We’re delighted to hear that our team member was friendly and provided excellent service. Your recommendation means a lot to us, and we’re always here whenever you need assistance.
Best Regards,
Customer Support
Repair & Assure Limited
Danny the young man who call me today…
Danny the young man who call me today was lovely,the call came through as a spam call,danny reassured me that it's was above bord and explained why.he took his time and explained my options clearly. A kind man happy to join the club 💙
18 febbraio 2026
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Risposta di Repair & Assure
Dear Paula Hawkins,
Thank you for your 5-star review!
We’re so glad Danny was able to reassure you and take the time to clearly explain your options. It’s wonderful to hear that his kindness and professionalism made such a positive impression. We’re thrilled to have you on board!
Best Regards,
Customer Support
Repair & Assure Limited
washing machine
As my washing machine could not be fixed. I was given a new one
10 gennaio 2026
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Risposta di Repair & Assure
Dear Debbie Hill,
Thank you for your 5-star review!
We’re glad we could provide a replacement washing machine when yours couldn’t be repaired. Our goal is always to make sure our customers have a solution that works, and we’re happy we could help.
Best Regards,
Customer Support
Repair & Assure Limited
Good service and on the time they said …
Good service and on the time they said plumber did the job well
6 febbraio 2026
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Risposta di Repair & Assure
Dear Peter Norris,
Thank you for your 5-star review!
We’re glad to hear our engineer arrived on time and completed the job well. We appreciate you taking the time to share your experience and look forward to helping you again in the future.
Best Regards,
Customer Support
Repair & Assure Limited
Excellent
Excellent! I am new to your company services. Having been with D & G fir a long long time.
During a really busy time in Storm Goretti my oven blew. Bad time to blow up!
A local electrician was here within 24 hrs, diagnosed the fault which was with the oven control wires, fixed it and left. Nice chap. Knew his job. Thankyou so much.
As I was new to your services I was a little anxious. No need
27 gennaio 2026
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Risposta di Repair & Assure
Dear Sally Brofos,
Thank you for your 5-star review!
We’re thrilled to hear that our electrician could help you so quickly. It’s great to know that our team made you feel at ease and got the job done efficiently. We truly appreciate you choosing us as a new service provider and for trusting us with your home. Your kind words mean a lot, and we look forward to being here for you whenever you need us.
Best Regards,
Customer Support
Repair & Assure Limited
The engineer was brilliant
The engineer was brilliant and it’s working perfectly now. Their AI help line “Eve” is glitchy meaning the first time I was booked in, it turned out I wasn’t!!! Very annoying as I was waiting all morning. I suggest she is given the sack!
10 febbraio 2026
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Risposta di Repair & Assure
Dear Zoe Foster,
Thank you for your 4-star review!
We’re glad to hear the engineer did a brilliant job and that your appliance is now working perfectly. We’re sorry for the glitch with the engineer's AI help line and the inconvenience it caused — we really appreciate your patience while it was resolved.
Best Regards,
Customer Support
Repair & Assure Limited
Prompt service…
My washing machine was replaced very quickly when it was deemed unrepairable after been checked by the engineer. The process was easy and dealt with promptly.
18 febbraio 2026
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Risposta di Repair & Assure
Dear Noor,
Thank you for your 5-star review!
We’re delighted to hear your washing machine was replaced quickly and that the process was easy and handled promptly. We’re glad everything was sorted smoothly for you!
Best Regards,
Customer Support
Repair & Assure Limited
Excellent
Excellent, soooo quick no messing& Daves amazin, goes that extra mile.old schools the best.great costomer service.im the same on point do more nice things for people & the world would be better.trish, HAPPY costomer.
18 febbraio 2026
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Risposta di Repair & Assure
Dear Patricia Carpenter,
Thank you for your 5-star review!
We’re thrilled to hear you found our service excellent and speedy, and that Dave went the extra mile. Your kind words mean a lot, and we’re so glad you’re a happy customer!
Best Regards,
Customer Support
Repair & Assure Limited
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