Purchased as one off to try. Received initial order. Never reordered. Have continued to take further 2 payments via PayPal- no further products received. Tried to cancel subscription, which i didn't... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
This looks like the only way to contact the company as the online contact form doesn't work. My wife's experience is the same as others, we didn’t sign up for a subscription yet we were billed for mul... Leggi di più
L'azienda ha risposto
TOO MANY FAKE REVIEWS on here!!! To all you ladies who have been scammed out of membership money that you DIDN'T SIGN UP FOR make sure you contact your bank / credit card company and get these paymen... Leggi di più
L'azienda ha risposto
Unlike most of the other reviews on here I love these tablets and I haven't had most of the problems other people say they have had. When I first started ordering them a few years ago communiction was... Leggi di più
1,4
Pessimo
220 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 30% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
They sign you up to subscription without permission
I fell in the same trap as all the other negative comments.
Signed me up to a subscription I didn't ask for or want. Then said it would be more cost effective to pay another $30 on top of the money I'd already paid for the product rather than just pay for the product on its own!? I don't want this now and want a refund but they are refusing to do. Hasn't even arrived after ordering it weeks ago so they still have my money and no product!? Planning on using a UK based company now who know UK law on mis selling products!!
14 dicembre 2024
Non scritta su invito
DO NOT BUY FRAUDULENT
UPDATE: I am still asking for my money back from this company. They are refusing to accept that they were wrong. Trust me. They are not very clear on their policy and membership. They send you a email to sign up and even though you do not sign up for the membership they automatically charge you a $29.99. I can see their response below, but trust me unless you want to lose money don’t do what I did do not trust them. They are fraudulent and I will continue to fight and have a voice so that people know the truth. PLEASE be careful do not purchase from this company. They will send you an email to sign up for their membership, which cost $29.99 a month and even though you do not accept the membership and you just want to use the product one time to see if it works they will illegally charge your credit card. I contacted the company and they refuse to refund the money stating I signed up for the membership when in fact I did not and their product are no good. I’ve been taking it for a month and it doesn’t work. I am sending all of it back, but who’s to say that I will get any money refund it back I’m filing a complaint With my credit card as this is a fraudulent company. Please learn from my mistake and don’t trust them.
3 dicembre 2024
Non scritta su invito
Risposta di Rejuvit
Hi Maria,
Thank you for sharing your concerns. We deeply regret that your experience with us has not met your expectations.
When placing your order, you opted for the discounted price of $49.99 for three bottles, which is part of our VIP Membership program. This program offers significant savings compared to the regular price of $39.99 for the same quantity. The details about the VIP membership, including pricing and terms, are clearly stated on the product page at the time of purchase.
We understand that flexibility is important, which is why we allow customers to cancel their VIP membership at any time. Customers have the option to either keep the membership for one month to enjoy the discounted rate before canceling or to pay the full price of the product and cancel immediately. We aim to provide solutions tailored to your needs.
After reviewing your account, we can confirm that your membership has already been successfully canceled, and no further charges will be applied.
We’re sorry to hear about your dissatisfaction with the product, and we want to assure you that we take feedback like this seriously.
Please see our Refund Policy below -
https://rejuvit.co/pages/refund-policy
Additionally, we acknowledge your concerns regarding delivery and communication. We are continuously working to improve our services and ensure a smoother experience for all customers.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Regards,
The Rejuvit Team
Warning ⚠️ do not buy from this company
Warning ⚠️ do not buy from this company, they will automatically subscribe you into a monthly payments, taking money from your account, 10 days later after first payment on ordered purchase, then want communicate with you + want return your money.
19 dicembre 2024
Non scritta su invito
Risposta di Rejuvit
Hi Deborah,
Thank you for bringing this to our attention. We’re truly sorry to hear about your concerns and would like to provide some clarity regarding your order.
When your purchase was made, it included a discounted price available exclusively through our VIP Membership program. This program is designed to provide substantial savings, with the regular price of one bottle being $39.99. For transparency, details about the membership and its terms are outlined on the product page at the time of purchase.
We completely understand how important flexibility and control are when it comes to subscriptions. That’s why our policy allows customers to cancel their VIP membership at any time. If preferred, you can cancel immediately by opting to pay the regular price for the product you received. Alternatively, you may keep the membership for one month, take advantage of the discounted pricing, and it will be canceled thereafter.
Please know that our intention is always to ensure a seamless experience for our customers. If there’s anything more we can do to address your concerns, please don’t hesitate to reach out. We’re here to help.
Regards,
The Rejuvit Team
I ordered 1 bottle to try
I ordered 1 bottle to try, delivery very poor took nearly 3 weeks to arrive.
And have now found out when more money has been taken from my account they signed me up to a membership, I did not sign up to any membership I made sure it was a one off order!!! Then once I logged in to PayPal they have actually took 3 payments of £23!!! Over the last month absolute disgrace and to top of off no way of communicating with them!
25 dicembre 2024
Non scritta su invito
Risposta di Rejuvit
Hello Claire,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the challenges you faced and appreciate the opportunity to clarify.
When you placed your order, the discounted price was offered through our VIP Membership program, which is designed to provide significant savings compared to the regular price of $39.99 per bottle. Information about the VIP membership, including its terms and recurring nature, is outlined on the product page at the time of purchase. We apologize if this wasn’t clear during your checkout process.
Regarding the payments and delivery concerns, we completely understand how frustrating this must have been. While shipping delays can sometimes occur, we are actively working on improving our logistics to ensure faster and more reliable service. Additionally, we’d like to investigate the multiple payments you mentioned and ensure everything is resolved promptly.
To address your membership, you are welcome to cancel at any time by contacting us. You may choose to pay the regular price for the product received to cancel immediately or retain the membership for one month at the discounted price before it is canceled. For future reference, membership cancellations must be requested at least three days before the next billing cycle.
We’d love to assist you further and resolve this matter. Please email us at customer@rejuvit.co so we can address your concerns directly and provide the support you need.
Thank you for your understanding, and we’re committed to making this right for you.
Regards,
The Rejuvit Team
Worst customer service ever
Worst customer service ever!
Do not buy from this unethical company.
I was signed up to a membership program without any authorisation and with no discount offered on the initial order. (I was actually charged more than the listed one off payment)
Products took weeks to arrive with just one email to advise it was on its way ( with an incorrect shipping number)
Sent multiple emails with no response. Have been trying to remove this membership( that I didn’t sign up for) but they are refusing to help.
24 dicembre 2024
Non scritta su invito
Risposta di Rejuvit
Hi Blare,
Thank you for your feedback, and we sincerely apologize for any inconvenience you’ve experienced.
When placing your order, you opted for the discounted price of AU$77.50 for three bottles, which is part of our VIP Membership program. This program offers customers significant savings compared to the regular price of AU$146 for the same quantity. Details about the VIP membership, including pricing and terms, are provided on the product page at the time of purchase.
We understand the importance of flexibility, which is why our policy allows you to cancel your VIP membership at any time. You can either retain the membership for one month to enjoy the discounted rate before it is canceled or opt to pay the full price of the product and cancel immediately. We aim to provide solutions that best suit your needs.
After reviewing your account, we can confirm that your membership has been successfully canceled, and no further charges will be applied.
We’re sorry to hear about your concerns with the delivery process and communication. We’re committed to improving our service and ensuring that customers like you have a better experience in the future.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Regards,
The Rejuvit Team
I made my order on the 19th and still…
I made my order on the 19th and still haven’t received confirmation I ordered anything. Despite Rejuvit taking money from me. I emailed them and no one has bothered to come back to me. Terrible communication and I am still uncertain if this is now a scam?!
19 dicembre 2024
Non scritta su invito
Risposta di Rejuvit
Hi,
Thank you for reaching out and sharing your concerns. Please accept our sincerest apologies for the delay in responding to your email. The holiday season has resulted in an unexpectedly high volume of inquiries from valued customers like yourself, and we regret that this has impacted our usual response times.
We want to assure you that Rejuvit is a legitimate company, and we are doing everything we can to respond to every customer as quickly as possible.
To help us locate your order and provide the confirmation you’re looking for, could you kindly provide your order details or the email address associated with your purchase? Please send your response to customer@rejuvit.co.
Thank you for your patience and understanding. We are committed to resolving this matter for you as soon as possible.
Regards,
The Rejuvit Team
Do not Buy its a scam you order one abd…
Do not Buy its a scam you order one and a few days later the take more money out of your bank account £ 23.53 for a club you didn't sign up too and that's paying via PayPal!
Stop lying I didn't get a discount price the discount price on fb was 12.? I paid 15.? As it stated a one off payment. I didn't sign up for any subscription and the fact you've used the bank card that isn't even In my name and you wasn't authorised to use it again Fact it was a friend's card not mine ie not in my name that should have told you not to reuse it.
I've notified PayPal and they have now removed you from anymore payment from my account. My friend has told her bank that she never authorised any second payment and how we continue to email you and still never get a straight answer. Her bank has frozen you and has open a investigation into retrieving the 23.53 that you taken without her knowledge. . So don't try to justify by your reply it's still not answered or returned the second payment that I don't even have access to any club! Let alone I never signed up. I will be contacting consumers rights and reporting you if my friends account doesn't get her 23.53 back and as for the 15.96 package I can resend it bank for a full refund!.iam not satisfied with your product never on your site did you ever mention the prod uct is from CHINA!!! I do not like anything from China and I certainly wouldn't trust using any so CALL health products from them especially when they do not care where ingredients come from !!
Your site Rejuvit Menopause Relief
$19.99 = £15.96 ?pounds one bottle
22 dicembre 2024
Non scritta su invito
Risposta di Rejuvit
Hi Cas,
Thank you for sharing your feedback. I’m sorry to hear about your experience and would like to address your concerns.
When placing your order, the discounted price you received was part of our VIP Membership program. This program provides significant savings, as the regular price for one bottle is $39.99. The details of the VIP membership, including its terms and conditions, are clearly outlined on the product page during the purchase process.
We understand that flexibility is important, which is why we allow VIP members to cancel their membership at any time. If you prefer to cancel immediately, you can pay the regular price for the product you’ve received. Alternatively, you can retain your membership for one month to enjoy the discounted pricing, after which your membership will be canceled automatically.
For future reference, VIP cancellations can be requested by emailing us at least 3 days before your next billing date. If you’re having any issues accessing your account or need further assistance, we’re here to help.
For more details, please refer to our Terms and Conditions: https://rejuvit.co/pages/terms-and-conditions.
We genuinely value your feedback and are committed to resolving any concerns you have. Please feel free to reach out to us directly for further assistance.
Regards,
The Rejuvit Team
Ripped off for 104 quid when I only…
Ripped off for 104 quid when I only wanted 1 jar for 27 quid bad company don't get conned
9 dicembre 2024
Non scritta su invito
Risposta di Rejuvit
Hi Miss S,
Thank you for sharing your feedback. I’m sorry to hear about your experience and would like to provide some clarity.
When you placed your order, it appears you opted for the discounted price offered through our VIP Membership program, which provides significant savings on our products. For example, the regular price for one jar is $39.99, but VIP members receive a reduced price. The details of the VIP membership, including the terms, are outlined on the product page at the time of purchase to ensure transparency.
We completely understand the importance of flexibility. You have the option to cancel your VIP membership at any time. To resolve this immediately, you can pay the regular price for the product you received, and the membership will be canceled. Alternatively, you can keep the membership for one month, continue enjoying the discounted price, and it will be canceled after that.
For future reference, you can request VIP cancellations by emailing us at least three days before the next billing cycle. If you’re having trouble reaching us, we’re happy to assist further and ensure you have full control over your account.
You can find more information about our Terms and Conditions here: https://rejuvit.co/pages/terms-and-conditions.
We’re here to help and make things right for you. Please feel free to reach out directly so we can address your concerns.
Regards,
The Rejuvit Team
Do not buy!
As many others have already said, I had money taken for a membership that I did not agree to subscribe to. I was denied a refund.
Given that so many other people have had the same issue, it is obviously Rejuvit’s lack of clarity that is the issue and not the customers’ mistake.
The ‘account’ information I was given does not work so I cannot log on to cancel the subscription. I have had to block any further payment attempts.
17 dicembre 2024
Non scritta su invito
Risposta di Rejuvit
Hi V,
Thank you for sharing your feedback. I’m sorry to hear about your experience and would like to provide some clarity.
When you placed your order, you opted for the discounted price available exclusively through our VIP Membership program. This program is designed to offer our customers significant savings, with the regular price for one bottle being $39.99. Details about the VIP membership, including its terms, are outlined on the product page at the time of purchase.
We understand the importance of flexibility, which is why our policy allows you to cancel your VIP membership at any time. To cancel immediately, you may choose to pay the regular price for the product you received. Alternatively, you can keep the membership for one month, enjoy the discounted price, and it will be canceled after that. Our goal is to provide options that work best for you and ensure a smooth process.
For future reference, VIP cancellations can be requested by emailing us at least 3 days before the next billing cycle. Additionally, we’re happy to assist with any account access issues to ensure you have full control over your membership.
For more details, you can review our Terms and Conditions here: https://rejuvit.co/pages/terms-and-conditions.
We’re here to help and address any concerns you may have. Please don’t hesitate to reach out directly.
Regards,
The Rejuvit Team
I decided to order then there was an…
I decided to order then there was an error with my money being taken so I deleted all information to cancel however there's money pending in my account I've received no confirmation of purchase so I hope I'm not signed uo for anything hoping my money doesn't go
16 dicembre 2024
Non scritta su invito
Risposta di Rejuvit
Hi,
Thank you for bringing this to our attention. I truly understand how concerning this situation must feel, and I sincerely apologize for any confusion caused.
The issue you described may have been due to a technical error, and I’d like to assist in resolving it for you as quickly as possible. To investigate further and confirm your account details, could you please contact us at customer@rejuvit.co? Once we hear from you, we can check if an order was processed and provide clarity on the pending charge in your account.
I assure you we will do our best to address this and ensure your peace of mind.
Regards,
The Rejuvit Team
I have ordered from this company once 1…
I have ordered from this company once 1 bottle and have received it. However, a few weeks later I got a bank notification that the money is about to be taken out for membership from Rejuvit company. Now I have not paid for membership or agreed to pay for it as I only wanted to try one bottle. I opted out of membership when I paid for the bottle. Its absolute scam! Do not trust this company as they will take money form you unlawfully!
17 dicembre 2024
Non scritta su invito
Risposta di Rejuvit
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how this situation could feel frustrating.
When you placed your order, the discounted price you received was part of our VIP Membership program. This program offers ongoing benefits, including exclusive discounts and convenience for future orders. Details about the membership are included on the product page at the time of purchase to ensure transparency.
You have the flexibility to manage your membership at any time. If you'd like to cancel immediately, you can opt to pay the regular price of $39.99 for the product you received. Alternatively, you can retain the VIP membership for this one month to continue enjoying the special discounted VIP price of your purchase, after which the membership can be canceled.
We want to make this process as smooth as possible for you. Please let us know which option works best, and we’ll take care of it right away. You can also find more details in our Terms and Conditions here: https://rejuvit.co/pages/terms-and-conditions.
If there’s anything else we can assist you with, please don’t hesitate to reach out. Your satisfaction is important to us, and we’re here to help.
Regards,
The Rejuvit Team
Very sneaky way to get you to buy more
I was ordering the offer via PayPal and other offers were showing so I added to the basket to see how much the final cost would be to find out the order was completed and costing me nearly £80. I then tried to cancel immediately and sent an email. I only got a response when the items were shipped and was told it's to late to cancel.
6 dicembre 2024
Non scritta su invito
Risposta di Rejuvit
Hi Julie,
Thank you for sharing your experience, and I’m truly sorry for the frustration this situation has caused you.
Our system is designed to automatically process orders after payment details are entered and confirmed, including through PayPal. This ensures a smooth and efficient transaction, allowing us to fulfill and ship orders as quickly as possible so they arrive on time for our customers.
We understand that circumstances can change, and we strive to accommodate order modifications or cancellations whenever possible. However, due to the automated nature of our fulfillment system, orders are typically finalized and prepared for shipment immediately, which limits our ability to make changes once they are placed.
We deeply regret any inconvenience this has caused and appreciate your feedback. Please feel free to contact us directly if you have any further concerns or questions—we’re here to help.
Regards,
The Rejuvit Team
I bought 1 box of these tablets
I bought 1 box of these tablets off rejuvit
To find they have now taken £29.99 out of my account
I didn't sign up to any subscription
I want my money back as I'm not happy about this
16 dicembre 2024
Non scritta su invito
Risposta di Rejuvit
Hi Clair,
Thank you for sharing your feedback, and we sincerely apologize for the confusion and frustration you’ve experienced.
When you placed your order, you opted for our discounted pricing, which is part of our VIP Membership program. This membership provides significant savings compared to the regular price of $39.99 per bottle, and its details are included on the product page at the time of purchase.
We completely understand that this may not have been clear, and I want to assure you that you have options. You’re welcome to cancel your VIP membership at any time. If you’d prefer to cancel immediately, you can choose to pay the full price for the product you received. Alternatively, you can keep your membership active for this one month to retain the discounted pricing, and we’ll ensure it’s canceled after this cycle.
We're here to guide you through whichever option works best for you and make this process as seamless as possible. You can also refer to our Terms and Conditions for more details: https://rejuvit.co/pages/terms-and-conditions.
Your satisfaction is very important to us, and I’d be happy to assist further if you have any additional questions or concerns.
Regards,
The Rejuvit Team
Don’t buy from this company as it’s a…
Don’t buy from this company as it’s a scam!! I ordered on bottle and they automatically signed me up for membership which I never authorised. I have emailed them 5 times now and had no response. I want the money they have taken from my account refunded and the membership cancelled which you cannot do on their website. Please don’t buy off these scammers
29 novembre 2024
Non scritta su invito
Risposta di Rejuvit
Hi Suzanne,
We sincerely apologize for any frustration or confusion caused by your experience. When selecting the discounted price of £15.94 for Rejuvit Belly Reset, it automatically enrolled you into our VIP Membership Program, as outlined during checkout. The original price of the product is $39.99 or £31.58, and the discounted rate is part of our VIP membership benefits.
As per our policy, you have the flexibility to cancel your VIP membership at any time. If you'd like to cancel immediately, you can opt to pay the full price for the product you received. Alternatively, you can retain your VIP membership for this one month to enjoy the special discounted VIP price, after which your membership will be canceled. I’m here to help guide you through whichever option works best for you and make this process as smooth as possible.
Please also note that, as part of the VIP program, products are not automatically shipped each month. You retain full control to log into your VIP account and place orders as desired.
To review our Terms and Conditions, please visit: https://rejuvit.co/pages/terms-and-conditions.
Thank you for your patience and understanding.
Regards,
The Rejuvit Team
Not happy
I ordered my second lot of menopause tablets at the end of November which was a one time purchase and the money was taken out
Yesterday I had money taken out which was £8 more than I originally paid and I haven't ordered anything more and have been in touch with customer service and no reply
I want the money refunded back to me otherwise the bank will be getting a phone call tomorrow to investigate
This money should never have been taken from my account
This is a shame as I like the product but probably will not use again because I can't use a company that just take money out of my account
9 dicembre 2024
Non scritta su invito
Risposta di Rejuvit
Hello Sara,
Thank you for reaching out and sharing your concerns. I completely understand how frustrating this situation must be for you, and I’d like to clarify the details surrounding your recent order and the associated VIP membership.
When you placed your order, you opted for our special discounted prices, which are exclusively available through our VIP Membership program. This provided you with significant savings compared to the regular price of $39.99 per bottle.
Our VIP Membership is designed to offer ongoing benefits, such as exclusive discounts and convenient future orders. It’s important to note that you have full control over your membership. If you’d like to cancel immediately, you can opt to pay the full price for the product received. Alternatively, you may retain the membership for this month to continue enjoying the discounted VIP price and contact us before the next billing cycle to cancel.
For further details, please refer to our Terms and Conditions outlined here: https://rejuvit.co/pages/terms-and-conditions
If you require any additional assistance or would like to discuss your subscription further, please do not hesitate to contact us. Our dedicated support team is here to guide you through the process and address any concerns you may have.
We value your feedback and are committed to providing you with a positive experience. Your satisfaction is important to us, and we are here to help in any way we can.
Regards,
The Rejuvit Team
Stay away. DO NOT PURCHASE
As stated in many other reviews, I purchased a "once off purchase" but they automatically sign you up to a membership without notifying you. A month after purchasing 3 bottles I was charged again and no additional products sent. Paypal cancelled the subscription but Rejuvit advised the membership fee is not refundable.
22 novembre 2024
Non scritta su invito
Risposta di Rejuvit
Hi Jaqui,
Thank you for sharing your feedback with us. We are sorry to hear about your recent experience and would like to address your concerns regarding the VIP membership. Firstly, we want to assure you that your membership has already been canceled, and no further charges will be incurred.
We understand that there may have been confusion surrounding the membership terms when you made your purchase. It is important for us that our customers feel informed and in control of their subscriptions. Our VIP membership model and the terms related to recurring charges are clearly outlined on our website to provide transparency and ensure that customers are well-informed during the ordering process.
As per our policy, you have the option to cancel your VIP membership at any time. We apologize for any inconvenience this may have caused. Your feedback is valuable to us, and we appreciate you bringing this matter to our attention. If you have any further questions or require assistance with your order or previous membership, please feel free to contact us directly. We are here to support you every step of the way and address any concerns you may have.
For more specific information about our program, we encourage you to review our Terms and Conditions: https://rejuvit.co/pages/terms-and-conditions
Once again, we apologize for any confusion or inconvenience caused and thank you for sharing your experience with us.
Regards,
The Rejuvit Team
DONOT BUY
DONOT BUY- they take money and automatically make you a member with a fee £23.68 per month. NO WHERE TO CANCEL ON THEIR SITE
Breach of GDPR
3 dicembre 2024
Non scritta su invito
Risposta di Rejuvit
Hi Lisa,
Thank you for sharing your thoughts with us. We can confirm that you are enrolled in our VIP program, which includes a monthly subscription fee of £23.68. As part of this membership, you received the Rejuvit Menopause Relief (3 Bottles) at the exclusive VIP price of £45.01 ($57.21), compared to the regular price of $39.99 per bottle.
We understand your concerns about the membership and the charges. When you made your purchase, you opted for a promotional offer available exclusively to VIP members, which provided a significant discount on the product. The details of the VIP program, including the recurring monthly fee, are outlined on our website to ensure transparency during the purchasing process.
To address your concerns, you have the option to cancel your VIP membership at any time. If you wish to cancel immediately, you can pay the regular price for the product you received. Alternatively, you can maintain the membership for the current month to enjoy the discounted price, after which we can assist in canceling it.
For further details, you can review our Terms and Conditions here: https://rejuvit.co/pages/terms-and-conditions.
We sincerely apologize for any confusion or inconvenience caused. Please feel free to reach out to us directly if you need assistance with your membership or have any further questions. We’re here to help!
Regards,
The Rejuvit Team
It happened to me too
It happened to me too, 11th November, I clicked to get ONE bottle and it switched to 6 while paying, I immediately - no more than 2 mins later - sent an email to ask for the cancel the order. I was said they had already sent it, so they couldn't cancel because it was on its way already... it's 1st of December the 6 bottles just arrived. If this were a good product, the company wouldn't need to resource to scamming.
I DO NOT TRUST IT.
11 novembre 2024
Non scritta su invito
Risposta di Rejuvit
Hello Magda,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and the frustration it has caused. Your concerns are important to us, and we deeply regret any confusion or inconvenience you’ve encountered.
I want to assure you that we are continuously working to improve our website and checkout process to make it as seamless and user-friendly as possible. While we do not have the capability to add items to a customer’s cart, I understand how upsetting this situation must have been, especially when you acted promptly to resolve it.
Our automated fulfillment system is designed to process orders quickly to ensure timely delivery. Unfortunately, this means we are often unable to cancel or modify an order once it has been placed. I understand how this can be disappointing and frustrating, and we’re truly sorry for the inconvenience it has caused.
Please know that your feedback has been noted, and we will use it to continue improving both our products and services. If there’s anything we can do to assist you further or address your concerns, please don’t hesitate to reach out to us directly.
Thank you for sharing your experience—it helps us learn and grow as a company.
Regards,
The Rejuvit Team
The same story as many reviews of this…
The same story as many reviews of this company. The website is extremely misleading and you end up with more than you wanted but its the so called membership club that is the real con. I clicked one time purchase, it does not say the price given is only if you sign up for a membership, then you get a confirmation email which has the membership on it priced at £0.00 then one week later money comes out of your account for the membership which you didnt sign up for. Shocking that this company seems to be continuously getting away with this, lesson learned always read reviews when dealing with a new company, in the meantime i have emailed the company for a refund to no response yet. I will raise a resolution ticket with pay pal. Shame as the product looked good but maybe thats all a con as well.
28 novembre 2024
Non scritta su invito
Risposta di Rejuvit
Hello Julie,
Thank you for taking the time to share your feedback. I want to start by sincerely apologizing for the frustration and confusion you've experienced. Your concerns are important to us, and I assure you that we are committed to resolving this matter promptly and fairly.
When you placed your order, the discounted price you received was part of our VIP program. This program enables us to offer substantial savings to our members through recurring monthly memberships. We do strive to make these details clear on our website, but I truly regret if this information was not evident during your purchase experience.
To provide clarity, here’s how we can proceed to address your concerns:
1. Immediate Cancellation
If you prefer to cancel your VIP membership right away, we can process this for you. However, since the discounted price was offered as part of the membership, the cost of the products will need to be adjusted to the regular price.
2. Complete One Month of Membership
Alternatively, you can maintain your VIP membership for this month to keep the special discounted price you received for your order. Afterward, your membership can be canceled, ensuring no further charges.
We are here to assist with whichever option works best for you. Please let me know how you’d like to proceed, and I will ensure the process is as seamless as possible.
I also want to acknowledge your feedback about our communication and website clarity. We take comments like yours seriously and will use this as an opportunity to improve. Transparency is a priority for us, and I deeply regret any inconvenience this situation has caused.
If you have additional concerns or questions, please don’t hesitate to reach out. I appreciate your patience and understanding as we work to resolve this for you.
Regards,
The Rejuvit Team
It's a catch
I have just purchased 3 bottles but was unaware I had to have a membership, I will not be needing any more of there products and am trying to cancel the membership, I have so far sent 10 emails all of which have been ignored. I do not want a membership, can't afford to pay out money every month. Make sure you read everything before you make a purchase.
Think I might need legal advice if this membership cancellation isn't acknowledged soon.
25 novembre 2024
Non scritta su invito
Risposta di Rejuvit
Hi Paula,
Thank you for sharing your feedback with us. I have reviewed your account and can confirm that you are currently enrolled in our VIP program, which entails a monthly subscription fee of £23.81. Through your VIP membership, you were able to purchase the Rejuvit Menopause Relief (3 Bottles) at a discounted price of £39.70 ($49.92), whereas the regular price for one bottle is $39.99.
I understand your concerns about the membership aspect of your purchase. When you initially made your purchase, you opted for a promotional offer exclusively available to our VIP members, which offered a substantial discount on the Rejuvit Menopause Relief product. Our VIP membership model and the terms related to recurring monthly charges are clearly detailed on our website to ensure transparency and accessibility of information to our customers during the purchasing process.
As per our policy, you have the flexibility to cancel your VIP membership at any time. If you'd like to cancel immediately, you can opt to pay the full price for the product you received. Alternatively, you can retain your VIP membership for this one month to enjoy the special discounted VIP price, after which your membership will be canceled. I’m here to help guide you through whichever option works best for you and make this process as smooth as possible.
Please see the link to our Terms and Conditions, https://rejuvit.co/pages/terms-and-conditions
I sincerely apologize for any confusion or inconvenience this may have caused you. Rest assured, your concerns are important to us, and we strive to address them promptly and effectively. If you have any further questions or require assistance with your membership, please do not hesitate to reach out to us directly.
Regards,
The Rejuvit Team
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