Rejuvit Recensioni 

Risposta di Rejuvit

5 feb 2025

Hi K,

Thank you for reaching out, and we sincerely apologize for any confusion or frustration. We completely understand how unexpected charges can be concerning.

To clarify, when you placed your initial order, it included enrollment in our VIP Membership program, which provides exclusive discounts and easy access to future orders. However, products are not automatically shipped, and the membership fee is a separate charge.

We can confirm that your VIP Membership has already been successfully canceled, and no further charges will be applied. We're sorry to hear you had trouble managing this through the website, and we appreciate your feedback. If you have any further concerns, please don’t hesitate to contact us at customer@rejuvit.co—we’re happy to help.

For full details, you can also review our Terms and Conditions here: https://rejuvit.co/pages/terms-and-conditions.

We truly regret any inconvenience this has caused and appreciate your patience. Please know that we are here to assist you and ensure your concerns are addressed.

Regards,
The Rejuvit Team

Risposta di Rejuvit

5 feb 2025

Hi Funmilola,

Thank you for bringing this to our attention, and we sincerely apologize for the frustration and confusion you’ve experienced. We understand how concerning unexpected charges can be, and we truly regret any distress this has caused.

To clarify, when you placed your initial order, it included enrollment in our VIP Membership program. This membership provides exclusive benefits such as discounted pricing and convenient access to future orders. However, please know that products are not automatically shipped—you’ll need to log in to your VIP account to place an order for any additional products you'd like. The membership fee is a separate cost and does not cover the product itself.

We can confirm that your VIP Membership has now been successfully canceled, and no further charges will be applied. If you haven’t received a response from our customer service team, we sincerely apologize, and we’d love the opportunity to assist you directly. Please reach out to us at customer@rejuvit.co, and we’ll do everything we can to address your concerns.

For full details, you can also review our Terms and Conditions here: https://rejuvit.co/pages/terms-and-conditions.

We deeply regret any inconvenience this has caused and appreciate your patience. Please rest assured that we take the security of our customers’ information very seriously and are here to support you.

Regards,
The Rejuvit Team

Risposta di Rejuvit

22 gen 2025

Hallo!

vielen Dank, dass Sie uns Ihre Bedenken mitgeteilt haben. Wir bedauern aufrichtig jede Frustration oder Verwirrung, die Sie in Bezug auf Ihre Bestellung und Mitgliedschaft erlebt haben.

Als Ihr Kauf getätigt wurde, war der ermäßigte Preis, den Sie erhalten haben, Teil unseres VIP-Mitgliedschaftsprogramms, das erhebliche Einsparungen im Vergleich zum regulären Preis von $39,99 pro Flasche bietet. Um Transparenz zu gewährleisten, werden die Einzelheiten dieser Mitgliedschaft, einschließlich der Bedingungen, auf der Produktseite zum Zeitpunkt des Kaufs erläutert.

Bitte lesen Sie unsere Allgemeinen Geschäftsbedingungen hier, https://rejuvit.co/pages/terms-and-conditions

Wir haben Ihr Konto sorgfältig geprüft und können bestätigen, dass Ihre Mitgliedschaft erfolgreich gekündigt wurde. Es werden Ihnen in Zukunft keine weiteren Kosten entstehen.

Wir entschuldigen uns auch für die Schwierigkeiten bei der Erreichbarkeit unseres Kundenservice-Teams. Die rechtzeitige Unterstützung unserer Kunden ist uns sehr wichtig, und wir arbeiten aktiv daran, unsere Reaktionszeiten zu verbessern.

Wenn Sie weitere Fragen haben oder weitere Unterstützung benötigen, zögern Sie bitte nicht, uns direkt unter customer@rejuvit.co zu kontaktieren. Wir sind für Sie da und hoffen, Ihr Vertrauen in unsere Produkte und unseren Service wiederherstellen zu können.

Mit freundlichen Grüßen,
Das Rejuvit-Team

Risposta di Rejuvit

24 gen 2025

Hi,

Thank you for bringing this to our attention, and we sincerely apologize for the frustration and confusion you’ve experienced.

To clarify, when you placed your initial order, it included enrollment in our VIP Membership program. This membership provides exclusive benefits such as discounted pricing and convenient access to future orders. However, products are not automatically shipped as part of the membership—you’ll need to log in to your VIP account to place an order for any additional products you'd like to purchase. The membership fee is a separate cost and does not cover the product itself.

We can confirm that your VIP Membership has been successfully canceled, and no further charges will be applied. If you have any additional questions or concerns regarding your account or would like to request further clarification, please don’t hesitate to reach out to us at customer@rejuvit.co.

For more details, you can also review our Terms and Conditions here: https://rejuvit.co/pages/terms-and-conditions.

We regret any inconvenience caused and appreciate your patience as we work to address your concerns. Please rest assured that we are here to assist you.

Regards,
The Rejuvit Team

Risposta di Rejuvit

24 gen 2025

Hi Sue,

Thank you for your feedback. I understand your concerns and would like to clarify the situation. When you placed your order, you opted for our special discounted prices, which are exclusively available through our VIP Membership program. This program provided you with significant savings compared to the regular price of $39.99 per bottle.

Regarding the additional charge of $47.10, this charge is associated with the VIP Membership, which offers ongoing discounts and benefits. We apologize for any confusion about this, and we want to assure you that your subscription has already been canceled, so you will not be charged further.

For more details, please refer to our Terms and Conditions here: https://rejuvit.co/pages/terms-and-conditions.

We also want to ensure you are fully satisfied, so if you have any further questions or concerns, please don’t hesitate to reach out.

Regards,
The Rejuvit Team

Risposta di Rejuvit

24 gen 2025

Hi Sadia,

Thank you for taking the time to share your feedback. I truly apologize for the frustration you've experienced, and I want to assure you that we are here to help. I completely understand how important it is for things to be clear and easy, and I’m sorry we fell short of your expectations.

I’d like to clarify that when you placed your order, you opted for our special discounted prices, which are exclusively available through our VIP Membership program. This program offers significant savings compared to the regular price of $39.99 per bottle. I understand that this may not have been fully clear, and I apologize if the details were not communicated well enough.

Please also know that your subscription has already been canceled, and you will not be charged further. We truly appreciate your business and want to make sure you feel supported.

For more information on the VIP Membership and other details, I encourage you to refer to our Terms and Conditions here: https://rejuvit.co/pages/terms-and-conditions.

If you have any further questions or concerns, please don’t hesitate to reach out to us. We are here to assist and make sure everything is resolved to your satisfaction.

Regards,
The Rejuvit Team

Risposta di Rejuvit

24 gen 2025

Hi Elaine,

Thank you for sharing your concerns. We deeply regret any distress this situation has caused and sincerely apologize for your experience.

To clarify, when you placed your initial order, it included enrollment in our VIP Membership program, which provides ongoing benefits such as discounted pricing and convenient future shipments. We understand this may not have been clear at the time of purchase, and we truly apologize for any confusion.

For further details, please refer to our Terms and Conditions outlined here: https://rejuvit.co/pages/terms-and-conditions

We can confirm that your VIP Membership has now been successfully canceled, and no further charges will be applied to your account.

Regarding your attempts to reach us, we’re sorry to hear that you had difficulty contacting our team. Please know that you can always email us directly at customer@rejuvit.co, and we are committed to responding promptly.

If there’s anything further we can assist you with or if you have additional questions about your account, don’t hesitate to contact us. We’re here to help resolve any outstanding concerns.

Thank you for your understanding, and we truly regret any inconvenience caused.

Regards,
The Rejuvit Team

Risposta di Rejuvit

24 gen 2025

Hi Cyrlene,

Thank you for bringing this to our attention. We deeply regret the frustration and concern this situation has caused you, and we sincerely apologize for the experience you’ve had.

To clarify, when you placed your first order, you opted for our discounted pricing, which is part of our VIP Membership program. This program is designed to provide our customers with exclusive savings and convenient future shipments. However, we understand that this might not have been entirely clear, and for that, we truly apologize.

After reviewing your account, we can confirm that your VIP Membership has already been canceled, so no further charges will occur.

We also see that our team is working on responding to your emails. If you haven’t received a reply yet, please check your spam or junk folders, as sometimes our responses may end up there.

If there’s anything further we can assist you with, such as confirming details about your orders or addressing any outstanding concerns, please reach out to us directly at customer@rejuvit.co, and we will prioritize resolving this for you.

Once again, we’re very sorry for any inconvenience caused, and we’re committed to making this right. Thank you for your patience and understanding.

Regards,
The Rejuvit Team

Risposta di Rejuvit

24 gen 2025

Hi Tracy,

We’re truly sorry to hear about your experience and appreciate you bringing this to our attention. Your feedback is incredibly important to us, and we want to address your concerns as quickly as possible.

Our VIP Membership is designed to provide ongoing benefits, such as exclusive discounts and convenient future orders. However, we understand that the details may not have been entirely clear during the checkout process, and for that, we sincerely apologize. To resolve this, we have already canceled your VIP Membership to ensure no further charges are made.

Regarding your order, shipping typically takes 7-15 days. We’ve sent your tracking details to the email address provided during purchase so you can monitor the progress of your delivery. If you can’t locate the email, please feel free to reach out to us directly, and we’ll be happy to resend the information.

Your trust means a great deal to us, and we deeply regret any inconvenience this has caused. If there’s anything else we can assist you with, please don’t hesitate to let us know at customer@rejuvit.co.

Thank you for your patience and understanding as we work to make this right.

Regards,
The Rejuvit Team

Risposta di Rejuvit

24 gen 2025

Hi Monique,

We’re truly sorry to hear about your experience and understand how frustrating this situation must feel. At Rejuvit, we deeply value our customers and strive to provide transparency and excellent service. Please know that we take your feedback seriously and aim to address your concerns promptly.

It seems there may have been some confusion regarding our VIP Membership program, which offers significant discounts compared to the standard price. Details about this membership, including how it works and how to manage it, are outlined during the checkout process and in our Terms and Conditions here: https://rejuvit.co/pages/terms-and-conditions

We sincerely apologize if this was unclear or if you’ve had difficulty reaching us. We want to resolve this for you as quickly as possible. Please contact us directly at customer@rejuvit.co, and our team will prioritize your cancellation request and assist you with any concerns.

Your trust is incredibly important to us, and we are committed to making things right. Thank you for sharing your feedback, as it helps us improve and better serve our customers.

Regards,
The Rejuvit Team

Risposta di Rejuvit

21 gen 2025

Hi Lindsey,

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and want to assure you that we’re here to help.

We understand how frustrating it can be to feel caught off guard by a subscription. Our VIP Membership program is designed to provide valuable benefits, such as exclusive discounts and convenient future orders. However, we realize this may not have been clear at the time of your purchase, and we sincerely apologize for any confusion.

Please know that you have full control over your membership. If you’d like to cancel immediately, you can choose to pay the full price for the product received. Alternatively, you can keep the membership for this month to enjoy the discounted VIP price and cancel before the next billing cycle.

We’re also sorry for any inconvenience caused by our automated order fulfillment system, which can make cancellations difficult once an order is placed. This is never our intention, and we truly value your satisfaction above all else.

For further details, please feel free to review our Terms and Conditions here: https://rejuvit.co/pages/terms-and-conditions.

If you’re still experiencing issues or have additional concerns, please email us at customer@rejuvit.co. We’ll prioritize your request and do everything we can to make things right. Thank you for your patience and understanding.

Regards,
The Rejuvit Team

Risposta di Rejuvit

22 gen 2025

Hi Emma,

Thank you for sharing your feedback. I’m truly sorry for the frustration and inconvenience this situation has caused, and I appreciate the opportunity to address your concerns.

When your purchase was made, it included a discounted price as part of our VIP Membership program. This membership is designed to offer significant savings, with the regular price for one bottle being $39.99. To ensure transparency, the membership terms are outlined on the product page during checkout.

For more details, you can review our Terms and Conditions here: https://rejuvit.co/pages/terms-and-conditions.

After reviewing your account, I can confirm that your membership has already been canceled, and no further charges will be applied.

I completely understand how upsetting this experience has been, especially when communication delays added to your concerns. Please know that we value your trust and are working hard to improve our response times and provide the best support possible.

If there’s anything else we can do to make things right, please don’t hesitate to reach out. We’re here to help and ensure you feel supported every step of the way.

Regards,
The Rejuvit Team

Risposta di Rejuvit

15 gen 2025

Hi Stavers,

Thank you for bringing this to our attention. We’re truly sorry to hear about your concerns and would like to provide some clarity regarding your order.

When your purchase was made, it included a discounted price available exclusively through our VIP Membership program. This program is designed to provide substantial savings, with the regular price of one bottle being $39.99. For transparency, details about the membership and its terms are outlined on the product page at the time of purchase.

We completely understand how important flexibility and control are when it comes to subscriptions. That’s why our policy allows customers to cancel their VIP membership at any time. If preferred, you can cancel immediately by opting to pay the regular price for the product you received. Alternatively, you may keep the membership for one month, take advantage of the discounted pricing, and it will be canceled thereafter.

For more details, you can review our Terms and Conditions here: https://rejuvit.co/pages/terms-and-conditions.

Please know that our intention is always to ensure a seamless experience for our customers. If there’s anything more we can do to address your concerns, please don’t hesitate to reach out. We’re here to help.

Regards,
The Rejuvit Team

Risposta di Rejuvit

10 gen 2025

Hi Heather,

Thank you for sharing your experience. We sincerely apologize for any frustration caused and want to address your concerns as quickly as possible.

The charges you mentioned are tied to our VIP Membership program, which offers significant savings compared to the regular price of £39.99 per bottle. This discounted price is available exclusively to members, and the terms of the membership are displayed on the product page at the time of purchase. We regret any confusion during the checkout process and appreciate your feedback.

We’re also sorry to hear about your difficulty reaching us. While our primary communication channel is email, we aim to respond to all inquiries promptly. If you have not received a reply, please email us again at customer@rejuvit.co, and we will prioritize your request.

To resolve your membership concerns, you can choose to cancel immediately by paying the regular product price or retain the membership for one month at the discounted rate, after which it will be canceled. For future reference, cancellations need to be requested at least three days before the next billing cycle to avoid further charges.

For more details, you can review our Terms and Conditions here: https://rejuvit.co/pages/terms-and-conditions. We’re committed to addressing your concerns and improving our processes to serve you better.

Regards,
The Rejuvit Team

Risposta di Rejuvit

21 gen 2025

Hi Christine,

We sincerely apologize for the inconvenience you’ve experienced and want to assure you that we are here to help resolve this matter for you.

Our VIP Membership program is designed to provide customers with ongoing savings and benefits, but we understand that it may not have been clear at the time of your purchase. We deeply regret any confusion or frustration this has caused.

To clarify:

Our VIP Membership offers exclusive discounts and convenient future shipments. However, you have full control to cancel at any time by reaching out to us directly.

For your first order, we proudly offer a 30-day money-back guarantee on purchases of three bottles or more. This guarantee covers one bottle from your order, and the empty bottle must be returned to qualify for a refund.

You can find additional details about our Refund Policy here: https://rejuvit.co/pages/refund-policy

We understand how important it is to address your concerns promptly. Please email us at customer@rejuvit.co, and we’ll assist you with canceling your membership, providing the return address, or any other concerns you may have.

Thank you for bringing this to our attention. We genuinely value your feedback and are committed to ensuring your experience with Rejuvit meets your expectations.

Regards,
The Rejuvit Team

Risposta di Rejuvit

7 gen 2025

Hi Aicha,

Thank you for reaching out to us, and we sincerely apologize for the frustration and delay in responding to your previous emails.

Unfortunately, as your Trustpilot review only includes your first name, we’re unable to locate your account in our system. To resolve this for you as quickly as possible, we kindly ask that you email us at customer@rejuvit.co with the details of your account.

Once we receive your email, our team will prioritize assisting you to ensure your concern is fully addressed.

We truly appreciate your understanding and look forward to helping you resolve this matter soon.

Regards,
The Rejuvit Team

Risposta di Rejuvit

7 gen 2025

Hi Pamela,

We're truly sorry to hear about the frustration and disappointment this situation has caused. We completely understand how upsetting it must be to have concerns about your charges and not receive the orders you expected. Please know that your experience is important to us, and we want to make this right for you.

Upon reviewing your account, the recent charges were for the VIP membership fee, which allows you access to discounted pricing on our products. Please note that products are not automatically shipped as part of the membership—you’ll need to log in to your VIP account to place an order for the products you’d like to purchase. Additionally, the cost of the products is separate from the membership fee.

You can review the details of our VIP program and Terms and Conditions here: https://rejuvit.co/pages/terms-and-conditions

I can confirm that your VIP membership under pamgordon42@hotmail.co.uk has been successfully canceled, and no further charges will be applied.

If you have specific details about the charges or orders you believe are missing, please reach out to us directly so we can investigate further and resolve this for you. Your satisfaction is our top priority, and we’re here to help however we can.

Thank you for bringing this to our attention.

Regards,
The Rejuvit Team

Risposta di Rejuvit

7 gen 2025

Hi Janet,

We're truly sorry to hear about the frustration and disappointment you’ve experienced. We understand how upsetting this situation has been for you, and I appreciate you taking the time to share your concerns.

First, we want to clarify that when you placed your order, the items and quantity were selected and confirmed by you at checkout. Unfortunately, due to our automated fulfillment process, orders are processed immediately to ensure timely delivery. This prevents us from canceling or modifying orders once they are placed.

Regarding your VIP membership, we want to assure you that your subscription has already been canceled, and no further charges will be made to your account. The VIP program is designed to provide significant savings, but we understand it may not work for everyone, and we always honor requests to cancel memberships promptly.

We also want to emphasize that we take your concerns seriously. If you believe there are unresolved charges or issues, we encourage you to email us at customer@rejuvit.co so we can investigate and assist further.

Your feedback about our advertising and customer service is invaluable, and we are continually working to improve transparency and communication to ensure a better experience for all our customers.

Thank you for giving us the opportunity to address this. Please know we’re here to help and support you as best we can.

Regards,
The Rejuvit Team