Regal Pawtraits Recensioni 

162
•
TrustScore 4 su 5

3,9

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Valutata 1 stelle su 5

i am getting constant e mails to review my experience. Payed for VIP or expedited order got lost had to buy alternative x mas gifts, showed up amonth and a half later. Im sure theres a lot of companys... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Fast service, accurate results, fast shipping. A little bummed out that the new canvas frames are substantially thinner than the old canvas frames, but it is what it is.

Valutata 5 stelle su 5

Amazing product and top notch customer service. Definitely plan ahead for gifts - my first order came and was unfortunately the wrong print. However, quickly got in touch with owner on Instagram for a... Leggi di più

Valutata 5 stelle su 5

I would definitely order again and would recommend Regal Pawtraits to anyone looking for a unique personal gift. I ordered a portrait of our family dog as a gift for my mom. Molly was a member of... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli da regalo

Scritti dall'azienda

Regal Pawtraits creates regal renaissance-style oil portraits featuring pets and humans while raising awareness for homeless pets.  Sustainably Made with Our Partners in USA, Australia, United Kingdom, and New Zealand.


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

162 recensioni

5 stelle
4 stelle
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3,9

Tutte le recensioni

(162)

20 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

I totally agree with others that have…

This is an addition to my original review on 12/16/2023. I received my canvas two days before Christmas and was happy with the portrait, however my one star rating remains unchanged. I am a firm believer in good customer service and this company doesn't have it. I never received a tracking number or any email telling me my portrait was shipped, and no one ever responded to any of my emails to customer service as I waited for shipment.

I totally agree with others that have written reviews for this company. The customer service division is nonexistent with them. My print went into production 3 weeks ago and still hasn’t been completed or shipped. I also didn’t realize until another lady had written a review, my picture was also missing a crown! Oh well, I guess it doesn’t matter since I will never receive this before Christmas. This company is obviously not legitimate, shame on me for trusting them. I’ll give them a few more weeks to respond or send my canvas, if I don’t hear from them I’ll file a complaint with the Better Business Bureau.

15 dicembre 2023
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Risposta di Regal Pawtraits

Sherry,

We appreciate your feedback, and we understand your frustration with the delayed response, especially during the busy holiday season.

However, we need to clarify some misconceptions in your review. Firstly, we sent shipping notifications to the email address provided during checkout (s***********65@verizon.net), a standard procedure that may have landed in your spam or promotions folder.

Regarding your claim about the missing crown, we never received such a request. Your specific instruction was to adjust the placement of the lacey collar and cat head, a revision promptly executed in the proofs. This is your request verbatim: "Can you move the lacey collar and cat head farther down onto the top of the purple dress? It looks like the cats head and collar are floating off the dress.The cat in the orange dress is perfect. Thank you!"

As for questioning our legitimacy, we provided you with proofs, revised proofs, and ultimately delivered your canvas within the timeframe for your selected shipping option. This highlights our commitment to delivering on our promises.

We take pride in our brand's integrity, and such accusations are unfounded and damaging. We're dedicated to ensuring customer satisfaction and maintaining our reputation.

Should you have further concerns or require assistance, please don't hesitate to reach out to us directly.

Thank you for your understanding.

Valutata 1 stelle su 5

I’m so disappointed with this company

I’m so disappointed with this company. The day after I had approved the proof, I realized my picture was missing the crown. It is a Queen picture. I emailed, I called, I texted over and over and NO ONE EVER RESPONDED.
I was willing to pay more to add the crown, but again NO ONE CONTACTED ME.
This “was” a very special gift, and I’m truly heartbroken this company made no attempt to help me.

12 dicembre 2023
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Risposta di Regal Pawtraits

Klee,

We understand your disappointment, and we want to address your concerns while maintaining transparency about our policies.

After you approved the proof, it was promptly sent for production and shipping, as clearly stated in our website and proof emails. Unfortunately, changes are not possible once the proof is approved, regardless of any additional payment.

Moreover, we offer unlimited revisions to ensure customer satisfaction. If you had requested the crown addition during the proofing stage, we would have gladly accommodated your request. However, once the portrait has shipped, modifications are no longer feasible.

We regret any misunderstanding but stand by our policies, which are communicated clearly to all our customers. Despite this, we understand your frustration and are open to discussing potential solutions.

Please reach out to us directly so we can address your concerns and find a resolution.

Thank you for bringing this to our attention.

Valutata 5 stelle su 5

Ordered one of these pawtraits of…

Ordered one of these pawtraits of myself and my partner for our Anniversary, soon as it arrived my partner was just totally speechless we both fell in love with it and it was soon hung on the wall in our home great value for money, we absolutely love Scotland so I felt the Scottish couple pawtrait was very fitting for us.

12 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

Exceptional experience

Excellent responsiveness and customer service! I have made over a dozen purchases from Regal Pawtraits and have always been very satisfied.

8 giugno 2023
Non scritta su invito
Valutata 5 stelle su 5

A satisfied customer !

I finally received all of my seven pictures that i have ordered. I a fully satisfied with them and i have no problem to recommend this company for anyone who want to keep a good souvenir of their precious ones.

Five stars !
PEP

28 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

Worthy Keepsakes for the Price

I ordered 3 Pawtraits in a span of 3 months leading to Christmas 2022. The prices are a bit high, but as they say, "you get what you pay for", and what I got was worthy of full display, front and center in our home. I've read some of the reviews and found some of them to be quite unfair. Not everyone has a similar experience and I understand that, but in my case, the little contact I had with the company was quite satisfactory. I would even say excellent. A couple of months after my first order, I realized I did not have or got the digital for posting on social media. I messaged then and in no time, I was sent it. I was so grateful for that. I love my Pawtraits. Our Fur babies are not in these, just my spouse and I. One Pawtrait is us as a couple and the other two individuals of each of us. I am hoping to get more in the future, possibly one of my mom. What a beautiful memory keepsake it would be to have a Pawtrait of The Queen in my life.

25 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Excellent Gift, great experience

I would definitely order again and would recommend Regal Pawtraits to anyone looking for a unique personal gift.

I ordered a portrait of our family dog as a gift for my mom. Molly was a member of the family for 14 years, and being able to celebrate her in royal portrait style makes us smile every time we see it.

Ordering was easy and the portrait looks great. It really looks like it belongs in a fine art museum, rather than on our wall.

20 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Happy with the results

after receiving my wife's and I pawtraits, we order 2 more for son and daughter-in-law. Even Sister ordered one. happy with the results

28 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

I ordered 2 portraits and they are…

I ordered 2 portraits and they are lovely so much fun and wonderful gifts I will be giving one to my son and his wife tomorrow night can’t wait for their reaction. I will be ordering more for my other sons anniversaries

5 aprile 2023
Non scritta su invito
Valutata 4 stelle su 5

Went beyond to correct issue

I had trouble contacting them, but the owner realized my emails went to spam, it was then immediately fixed and Regal Pawtraits went beyond to make us a happy customer. Thank you, RP

31 gennaio 2023
Non scritta su invito
Valutata 1 stelle su 5

No Pawtrait & No Response

I ordered a portrait in September as a gift and it has never arrived and my email queries have never been answered so I would definitely not recommend. Super disappointing.

25 gennaio 2023
Non scritta su invito
Valutata 1 stelle su 5

Took 5 weeks to not get for Xmas was…

Took 5 weeks to not get for Xmas was returned to them had to get another company to do it in week perfect !! No response from them at all dreadful customer service do not use

30 novembre 2022
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Risposta di Regal Pawtraits

Thank you for your review Deborah. It leaves out a lot of details.

We've been in constant touch with you via email and messenger. As we informed you, your order was lost in transit by Evri.

A free reprint was offered to you but you declined and asked for a full refund instead which was provided to you immediately on December 17. We also sent you free digital copies of your portraits in December. The case was resolved then to your satisfaction.

You started contacting us out of the blue couple of days ago and demanded free physical prints be sent to you or else you will post defamatory reviews online.

When a representative explained that this is not possible since we have refunded your full order you were rude, condescending, and made even more threats. Unfortunately, you acted on the threat, went ahead, and posted that fake defamatory review here.

We do apologize on behalf of the shipping carrier, and we have already done the best we could to resolve your issue (full refund on Dec 17 per your request plus complimentary digital copies of your refunded order).

Valutata 5 stelle su 5

Smiles all around!

What a hit! I saw an ad for your portraits and immediately knew my friend would love it for her much loved pet. From order, to delivery, to gifting - smooth and professional. Your team made the process easy. Great communication throughout. I was right. She LOVED it. One of the bigger “hits” on Christmas this year.

25 novembre 2022
Non scritta su invito

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