refundor.com Recensioni 180

WIth a TUI flight December 2021 we were eligible to get a refund, which I claimed through Refundor. I got an approval from Refundor of the flight compensation claim (Nr 7PR-KNF-SWS) on 1 February 2022. However, we did not get the money yet, despite various reminders. We checked with TUI and they transmitted the money to Refundor on 14 January 2022! Six months later, the money is still in the hands of Refundor. On 14 July 2022, through Trustpilot, I submitted a review, and their response was that TUI hasn't paid, which is not true. We have the confirmation of their bank transmission, and they continue to say that 'they are working on it and will finish the case'... by when...? And will they? Readers of this review: do not claim any valid compensation of a flight delay through Refundor. Go directly to the airline!

Started out well, got a reply saying I would be entitled to compensation. Told it could take 3 months so waited
Now 4 1/2 months not heard anything . Emailed no reply
How do I know they have not kept my compensation money
Poor service 🤬

Claimed for compensation 9 months ago, still nothing but most important is that they do not even reply to my emails. I chased them sending emails to be updated but after over a month of emails I am giving up . Shameful

Nice. If you don't want to contact airline yourself, this is a good option. These guys can do that on your behalf. And yes, it takes time, but still better than fight the airline only by yourself.

5 stars for the service. Chartes airlines, regular airlines, low cost airlines,... Refundor works with all airlines.

Great service. If you don’t want to waste your time on a flight compensation claim dealing with your airline yourself, Refundor is a great option. You need to sign one form, and the rest is done by these guys. It takes time, but if you are eligible to compensation, you’ll get it. It is way faster than dealing with this yourself though. 👍🏻

Very disappointed, I wrote email also left message by messenger and no one ever replied me. I applied the compensation since Jan and received email from Refundor that the compensation has approved mid march but after that received no payment nor information about my compensation at all. I don’t know should I ask for other agent to help or continue to wait for Refundor.

Overall experience is not pleasant. In my whole life, I have never seen a company that ignores my every try to communicate with them via different streams.
Our compensation case started in December 2021. It is now May 2022. Still, the case is not resolved and we are severely not satisfied. No money, no communication, nothing.
At the beginning of January 2021, we received a letter from Refund or saying that the Airline company agreed to compensate us and we gonna get the compensation soon. We filled (and fixed) our bank account details in the beginning of March 2022. Since then, we waited patiently for updates.
Now I've been trying to communicate with them for 3 weeks with no success. They just don't answer letters or Facebook messages.
That is certainly not in the agreement that we signed, where after approval and bank info it takes 10-15 working days to receive the compensation.
Even if in the end after so much time we gonna finally receive the compensation.
In the end, we are hugely disappointed and sad to have to deal with such a messy company that takes a bit more than 1/4 of the whole compensation for not taking into consideration their own rules.
The conclusion is simple if you want to save your time, actually receive your compensation, and don't give a chunk to some weird company, just contact the airline yourself :)

Good job! My flight to Athens was delayed for several hours and the airline's staff told not to worry, because there are some technical problems and I will be able to apply for compensation later, but when I did it, I was rejected and the airline told completely different story. I was very frustrated and started to look for more information online on what to do in such cases and found Refundor's website. I completed their form and received a message that they will take care of all the process from now on. At first I was a bit sceptical, because they did not charge me any money, but to my surprise in about 5 weeks received an email where they said they got EUR 250 from the airline and in a few more days I received the money on my account. They withheld a fair share for their work and when I thought I will get nothing, I actually got back more than I paid for my tickets. Great job!

Wow, thanks, that was quick. I actually didn’t know you can get compensation from Wizzair.

Great service. Very easy to use. I got my refund very quickly

Very easy to make the refund request! Always replying my to update requests and got my refund with no stress definitely worth the fee. It takes a while, but that is on the airlines.

El-Sayed Abou-Zeid (From Egypt)
For me Refundor means:
Trustworthy: Refundor’s team deal with my two cases (Austrian Airline and British Airway) as they are their own cases,
Professionality: Refundor’s team is aware of legal tricks adopted by airlines to avoid paying compensations
Effectiveness: Refundor’s team succeed in getting me compensation from Refundor’s team and working hard to get it from British Airway.
I really appreciate the dedication

Thanks for the help. Professional service and fast communication. Great work and perfect results!

Esmu saskārusies ar Refundor darbu. Varu godīgi teikt - darbs bija grūts un izcils, jo cīnīties ar AirBaltic izrādās ir grūti. Bet Refundor tas izdevās!!! Paldies!!!

We had a flight from Kiev to Riga, and our boarding was denied due to oversales. Thanks to Refundor we recieved our conpensation.
Great service.

Hello from Russia! And sorry for my English 😂
I received the money, thanks to Refundor
It takes time, but I even didn’t know, that I can take refund before refundor gave me their visit card
So, thank you for your job 🖤

I got the money from a flight as they told me.Super satisfied from whole procedure.

Kompensācijas atgūšanas laiks nebija īss, bet veiksmīgs un ar rezultātu. Neticēju līdz brīdim, kamēr saņēmu atlīdzību savā kontā. Paldies par darbu!

Vērsāmies pie Wizz Air aviokompānijas par aizturēto lidojumu uz 9h bet viņi mums atteica kompensāciju. Tad vērsāmies pie Refundor.com ,process bija ilgs,bet darbs ir izdarīts. Paldies par Jūsu darbu.