refundor.com Recensioni 180

On 17th April I recieved from Refundor the following message: Y1W-SFB-HPC ''We have great news, the compensation payment from the airline has been received! We have also sent you a separate email with a link through which you can provide your bank details for the transfer. Please do not put Paypal information, we cannot issue payments to Paypal accounts.

After receiving the bank details, our accounting department will proceed with the transfer within one month of the date of receival. If the payment is not received within the given time limit, please let us know so we can investigate the issue.
Due to extraordinary high workload the timeframes for responses and payments may differ, thus, we kindly ask for your understanding.

Your patience is greatly appreciated!

Best regards,
Phillip T.
Refundor Team''

FIVE MONTHS LATER STILL NO MONEY AND NOW NO REPLY TO EMAILS - BE WARNED

Not even worth 1 star, poor customer service. I contacted Jet2 to find out whether There's any delays on their behalf, and there wasn't yet a refundor advised that they would be taking 50% of my claim as they had to go via court to get my money from Jet2 LIE!.. Then they told me they had already transferred my money to my girlfriend's account. Another lie! Now they are saying they have money for one passenger only and won't transfer my money to me until they receive money for the second passenger. It's been a year now.NEVER EVER USE THEM FOR ANYTHING!!!!

Told me over two months ago that my claim from last October had been settled and requested bank details. Since then I’ve messaged on numerous platforms and had promises of a response within 2 working days but nothing. I’m really suspicious that they are fraudulent! Do not use!!!!

A year ago I contacted this company for support. In May, the airline reported that everything had been settled and they transferred the amount to Refundor. On August 25, Refundor, after my letters, wrote that yes, LOT confirmed the payment, asked for bank details and replied that everything would be transferred within a month. And they disappeared. No matter how many times I wrote to them, there was no answer. I don’t even know how much they will transfer to us for 3 passengers and a canceled flight. Why nobody doesn’t respond?

Would not use again. Still waiting on refund from July 2022. Was told nearly 3 months ago transaction would take place but nothing. Chased several times with no update. Not worth the stress or time for the supposed 'convenience'

It’s been more than 6 months and they told me that the airline didn’t give them any money. If I ask them to give me some evidence, they don’t have it. They tried to fo me. They send a response from the company, but didn’t have any of my details. My husband made the claim with another company and got the money back in 2 weeks. I won’t use refundor again!!!

It seems as Refundor is a fraud. I’ve filed a claim a year ago and didn’t receive any money. There is no way to communicate with them except messenger when they never reply to.
I received an email to update my bank information as they can not refund the money to PayPal even though there was an option however there is no link for me to update the information and original link has expired.

Edit (13 SEP 23): Compensation eventually arrived, satisfied that the company is still running a legitimate business. However, much can be done to improve the email responsiveness and customer service, so we are aware of the status of our payments and approximately when they will arrive.

(9 SEP 23) Emailed them six times. On the third email they told me that Etihad had approved my compensation claim and they would transfer me the money shortly. It has been a year and the payment hasn't been made. Completely unresponsive to my emails since the start of 2023. This is an untrustworthy company that is either operating a scam or has extremely poor customer service.

They’re real crooks, haven’t responded to a text in six months, took all the data, told me not to go to the airline and went missing

I thought it was a scam after I didn’t receive my money for a long time.

But they are super busy and airlines play hard ball. After 11 months , finally got my compensation.

The effort on my part was minimal but you have to be patient.

Long story short . They are legit , you will get your compensation, just be willing to be patient.

As I say , took me nearly 1 year after I filed the claim but I got it which is the main thing.

I would recommend these guys as they do the job.

Following on from my previous experiences with the sham company Refundor I received the following email after I wrote to them stating KLM had already paid my compensation.

Dear Gary Ede
Thank you for contacting us!
We have not forgotten about you and our team is doing their upmost to provide you with updates and payments in a timely manner, however, due to extraordinary workloads, our responses and transfers will be delayed. We sincerely apologise for the long waiting period but you can be rest assured that our team is working to minimise your inconvenience arised from these circumstances . Your patience is greatly appreciated and we thank you for your understanding.
First of all you are not providing me with updates. You have my money according to KLM. I have waited 15 months. What do you mean my patience is appreciated . Stop scamming me and pay what you owe. You have all my bank details. You told me 4 months ago that my money was processed incorrectly. You deliberately mislead people. That’s how you make your money by being dishonest . If you want me to stop my negative reviews then pay me now. I have waited long enough.
Q6T-KR9-GEA

Update 17/8/23

After complaining intensely about them on here and on Facebook this shambles of a company has finally paid me £250 in to my bank account. It should be £450 so they have taken 50%. They only paid me because I was showering them negative publicity. They didn’t even email me to say the money had been debited to my account. *************So my ordeal is over with the worst ever company I have ever dealt with REFUNDOR. Please do not do any business with them. You will regret it!!!!

Scammers!
Scammers!!
After 11 months, the airline confirmed they resolve the case and they keep sending BS emails such as the one below! Big Big Big Scammers! Its what they are! For doubts contact me and I can share my full experience with the worse company I have ever had the displeasure to engage in my life!

While our team has been diligently working on your case, I regret to inform you that we have not yet received any significant updates to share. Please understand that your case is a priority for us, and we are devoting our full attention to ensuring a thorough and comprehensive resolution.

We recognize the importance of timely communication and want to assure you that we are committed to keeping you informed every step of the way. Rest assured, we are actively pursuing all necessary avenues to progress your case forward and achieve the best possible outcome for you.

Please know that your satisfaction is of the utmost importance to us, and we appreciate your patience during this time. Should you have any questions or concerns, please do not hesitate to reach out to us.

Thank you for entrusting us with your case. We remain dedicated to achieving a favorable resolution for you and will continue to provide updates as soon as there are any developments to share.

Best regards,

After more than 2 years of lying and decieving from Refundor's side, they sent me an e-mail that they're giving up on my case. Just like that and the slam dubk case, where the airline itself confirmed twice that they already resolved the issue, went to nothing. Trust your case to the company that actually shows proofs that they're winning cases at courts, cause the only thing that refundor does is that from time to time they send a polite e-mail to the airline, if they're willing to pay the compensation. If their conscience was clean, they would heave shown me the timeline of actions they've made on my case with written proofs, but they're just ignoring such requests for more than a year. Bunch of incompetent liars that have wasted 600€

Following on from my previous reviews of the scammer business Refundor I emailed KLM to find out wether they had received my claim completed by Refundor. I got a reply today and I am not surprised.
Dear Mr Ede
Thank you for your communication dated 26 June 2023, regarding your request for cancelled flight. We would like to inform you that your claim has already been handled and compensation given under file ref ****** Despite this unfortunate experience we hope to see you on one of our flights again.
Regards
********
KLM
So as I thought Refundor have my money. I am due £600 less 25% their cut. They have kept all of the money as I suspected. I wish I had claimed myself now and not used this scammer company. I know Refundor read the reviews on here and will probably ask me to email them and when I do they just ignore.
Most of the 5 star reviews are fake so please readers read the 1 star ones as they are genuine. I have read them all and every poster posts similar experience. Refundor are based in Latvia and the company holder is a millionaire. We now no why.
Ref no of my claim Q6T-K9R-GEA
Will Refundor now give me what’s owed to me? I will update you. Meanwhile avoid, avoid, avoid

A total scam. I have started a claim on November 2021 towards Lufthansa. I still haven't heard from them. I have contacted them several times by emails and they keep telling me the same thing " it has been escalated to the next stage". I have never received any update anything at all.

Zero communication. Only when I was sending them emails requesting any kind of information, I was getting very vague replies. After over 3 months from submitting the claim to refundor, I emailed again asking what was going on. I received a reply that the airline was not cooperative and they had decided to close the claim! So, if I hadn't emailed, I would still be waiting till now thinking the claim was being processed! A total disgrace. Funny enough, after that I made a claim directly with the airline and received the statutory 250 EUR refund (refused boarding due to the flight being overbooked) after less than a week! I was worried that after such a long time since the actual flight (March 2023), the airline might say the time for me to make the claim has already passed! But no- they processed it straightaway! I could have got that money months ago! Don't waste your time like I did, refundor has either no legal authority to deal with an airline in your name, or they don't know how to do their job- probably both!

Case with wizzair was completed about a year ago the flight was june 2021 but I am still waiting and no response at all

From the very beginning there was zero communication unless me, always kind and respectful, would chase.

They haven't done a single thing, they kept me always in the dark, and almost a year after, they only sent an email saying that actually the case is closed and they aren't answering my emails anymore... They are either not competent or they are actually working with the airlines, making big claims like mine useless or invalid... I should never trust in these guys, the bad reviews were the real ones!

It’s been 3month I received emails that airline approved compensation and I sent all my bank details unfortunately I still haven’t received my money. There is no way I can contact this company. I applied through this website last October and it was my biggest mistake. My friends got money back from airline last March and I still don’t know where my money is . I will never use this company

I have applied for compensation with Refundor from September last year. Todate there is no progress whatsoever to our case, and what's really bothering me is there is no communication either. Not impressed with the level of service