I had a CCJ against someone and paid £126 for this company to recover the money. All they did was make a few calls and tell me the person offered monthly payments. I already had plenty of evide... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Oscar Kane was an absolute Godsend! I had some issues getting my deposit from my ex landlord and rather than attempting to deal With him, decided to just go the legal route. Oscar facilitated th... Leggi di più
L'azienda ha risposto
Used Redwood Collections for the second time recently after a customer had failed to pay and the account became 4 months over due . Within a month they had collected £10,000 owed plus they int... Leggi di più
L'azienda ha risposto
One of our clients decided to with hold our fee, because he wanted to reduce costs rather than comply with building regulations. We therefore contacted Redwood to collect these funds on our behalf. Wh... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Respected, dedicated and highly effective Debt Collection Agency. Helping our clients grow stronger, we bring respect, understanding and focused mediation to every case. Handling the most challenging of debt collection situations with absolute professionalism and care.
Informazioni di contatto
Purley Way, CR0 0XZ, Croydon, Regno Unito
- 020 8080 4841
- complaints@redwoodcollections.com
- redwoodcollections.com
4,0
Molto buono
365 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 44% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Kept us updated throughout would use…
Kept us updated throughout would use Redwood again in the future
21 marzo 2024
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Risposta di Redwood Collections Ltd
Dear Ellen, many thanks for this review.
We pride ourselves in supplying the best possible service and pleased that we've met your high expectations.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4943
quality@redwoodcollections.com
We would not use Redwood again
We would not use Redwood again - they have billed us twice for commission at 15% and then a £99 administration fee - and now another bill for 15% as the customer paid us directly twice
as we kept chasing and communicating with them.
we were told that there was no fee unless they collected the whole debt. Disappointed
20 marzo 2024
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Risposta di Redwood Collections Ltd
Dear Eileen, thank you for your review.
Since receiving your feedback, we have communicated with you to resolve your query.
We trust that you now consider this matter settled.
Please contact me on the below details if you would like to discuss this further.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4943
quality@redwoodcollections.com
Professional, thorough and collected the debt with minimal hassle.
We used Redwood Collections just before Christmas to collect an overdue invoice where a customer of ours was refusing to pay. we are a small family run roofing business and very rarely get people refusing to pay, however on this occasion we did. Redwood were thorough, professional and very easy to communicate with. They settled the debt pretty much straight away with minimal hassle. We will definitely be using them again in the future (if needed), and would highly recommend.
18 dicembre 2023
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Risposta di Redwood Collections Ltd
Many thanks for this review.
We pride ourselves in supplying the best possible service and pleased that we've met your high expectations.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4943
quality@redwoodcollections.com
Always had a good experience and result…
Always had a good experience and result when dealing with Redwood, would highly recommend.
22 aprile 2023
Non scritta su invito
Risposta di Redwood Collections Ltd
Dear Anthony, many thanks for the kind words.
Your review is much appreciated.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4943
quality@redwoodcollections.com
Risposta di Redwood Collections Ltd
Dear Peter, many thanks for the review.
We are glad to hear that you are happy with the quick result on your case.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4943
quality@redwoodcollections.com
Good service, with prompt communication and clear advice
Very good service, with prompt communication and clear advice at every step. They did require some guidance from me on legislation and terms specific to my case, but in the end we got to a settlement for invoices that were over 18 months late for payment.
13 marzo 2024
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Risposta di Redwood Collections Ltd
Dear Phil, many thanks for your review.
We pride ourselves in supplying the best possible service.
Please contact me direct should you have further troublesome accounts.
We would like the opportunity to make your next experience 5 Star.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4943
quality@redwoodcollections.com
Good Service
Very happy with Redwood Collections dealing with our debtor, kept me up to date with all progress and concluded the business petty quickly in the circumstances.
We will definately use this company again should the need arise.
Thanks to Jordan and the team.
19 dicembre 2023
Non scritta su invito
Risposta di Redwood Collections Ltd
Dear Susan, many thanks for this review.
We pride ourselves in supplying the best possible service and pleased that we've met your high expectations.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4943
quality@redwoodcollections.com
Would absolutley recommend,
Jack and the team at Redwood Collections have helped me out on more than one occasion now. They have resolved debtor issues with the highest level of professionalism throughout, keeping me fully up to speed with case progression. Would highly recommend if you find yourself struggling to get debts paid.
12 marzo 2024
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Risposta di Redwood Collections Ltd
Dear Kerry, many thanks for this review.
We pride ourselves in supplying the best possible service and pleased that we've met your high expectations.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4943
quality@redwoodcollections.com
These guys did a great job
These guys did a great job, initially Roan and then Jack. A substantial debt that had been owed to us for several months was recovered in a matter of days and at no cost to our business.
Very slick, wouldn't hesitate to instruct these guys again.
5 marzo 2024
Non scritta su invito
Risposta di Redwood Collections Ltd
Dear Ian, many thanks for the review.
We are glad to hear that you are happy with the quick result on your case.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4943
quality@redwoodcollections.com
Customer service is outstanding
Customer service is outstanding
we were informed throughout the process
Will be using them again if needed
27 febbraio 2024
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Risposta di Redwood Collections Ltd
Dear Hassim, Many thanks for this review.
We pride ourselves in supplying the best possible service and pleased that we've met your high expectations.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4943
quality@redwoodcollections.com
Great service good communication and…
Great service good communication and good out come
4 marzo 2024
Non scritta su invito
Risposta di Redwood Collections Ltd
Dear Clive, many thanks for the kind words.
Your review is much appreciated.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4943
quality@redwoodcollections.com
Highly Recommended
The company are professional, accommodating and also reasonable, and most importantly, they generate results. A pleasure to deal with all round. The process is simple and straightforward, you will be given an account manager who will keep you informed, and is always there to call or email. I would highly recommend this company.
29 febbraio 2024
Non scritta su invito
Risposta di Redwood Collections Ltd
Dear George, many thanks for this review.
We pride ourselves in supplying the best possible service and pleased that we've met your high expectations.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4943
quality@redwoodcollections.com
Amazing Service from start to finish!
Amazing Service from start to finish!
From the moment we placed an inquiry we were communicated with and informed about the actions being taken quickly and professionally. Callum was very helpful. We will be using again if needs be.
21 febbraio 2024
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Risposta di Redwood Collections Ltd
Dear Alice, many thanks for the review.
We are glad to hear that you are happy with the quick result on your case.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Tom Cheshire
Operations Manager
0204 519 4713
quality@redwoodcollections.com
Excellent service
Excellent service. Reece at Redwood helped me secure payment from a debtor who initially said they would not pay anything. He made a difficult and stressful situation much easier with his patience and advice. Highly recommend.
19 febbraio 2024
Non scritta su invito
Risposta di Redwood Collections Ltd
Dear Lucy, thank you for the 5-star review!
Please contact me direct should any further cases arise.
Kind regards,
Tom Cheshire
Operations Manager
0204 519 4713
quality@redwoodcollections.com
It feels like a scam
It feels like a scam, unprofessional and disrespectful
10 febbraio 2024
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Risposta di Redwood Collections Ltd
Dear Helen, thank you for your feedback.
I am sorry that you have felt the need to leave a negative review.
Having investigated this matter I don't believe that your review is an accurate reflection of the events in this case.
I would be happy to have a discussion with you about this matter and explain our terms and processes to you in more detail.
Please feel free to contact me on my details below.
I look forward to hearing from you.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4943
quality@redwoodcollections.com
Well, your mileage may vary, but I had a good experience
Redwood Collections made a good start, and got my debtor starting to repay his debt, but my experience is that after the first couple of payments, things often start to go pear-shaped.
I am writing this after the final payment is being made. Obviously, my experience may not be representative, but at least it should make you confident that this company is capable of persuading at least one debtor to pay what he owes.
17 febbraio 2024
Non scritta su invito
Risposta di Redwood Collections Ltd
Dear Stephen, Many thanks for the kind words.
Your review is much appreciated.
Please contact me direct should you have further troublesome
accounts.
Kind regards,
Tom Cheshire
Operations Manager
0204 519 4713
quality@redwoodcollections.com
Fast, Friendly & Affordable
User friendly service with expedient results!
12 febbraio 2024
Non scritta su invito
Risposta di Redwood Collections Ltd
Thank you for the 5-star review!
Please contact me direct should any further cases arise.
Kind regards,
Tom Cheshire
Operations Manager
0204 519 4713
quality@redwoodcollections.com
Excellent Service
We have used Redwood on a few occasions now to collect from our "very" late paying or customers who chose to ignore (we always try the softly approach first but after numerous attempts to collect ourselves, this route is last resort) but Redwood have always provided a great service and have a 100% collection record for us to date.
9 febbraio 2024
Non scritta su invito
Risposta di Redwood Collections Ltd
Dear Steve, many thanks for this review.
We pride ourselves in supplying the best possible service and pleased that we've met your high expectations.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Tom Cheshire
Operations Manager
0204 519 4713
quality@redwoodcollections.com
Excellent service
Very professional and efficient from start to finish. Dean was great all the way through. Managed to recover the full debt owed. Thanks Redwood!
5 febbraio 2024
Non scritta su invito
Risposta di Redwood Collections Ltd
Thank you for the 5-star review!
Please contact me direct should any further cases arise.
Kind regards,
Tom Cheshire
Operations Manager
0204 519 4713
quality@redwoodcollections.com
Brilliant Result!!
Redwood were very prompt at recovering the debt in full.
5 febbraio 2024
Non scritta su invito
Risposta di Redwood Collections Ltd
Thank you for the 5-star review!
Please contact me direct should any further cases arise.
Kind regards,
Tom Cheshire
Operations Manager
0204 519 4713
quality@redwoodcollections.com
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