I had a CCJ against someone and paid £126 for this company to recover the money. All they did was make a few calls and tell me the person offered monthly payments. I already had plenty of evide... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Oscar Kane was an absolute Godsend! I had some issues getting my deposit from my ex landlord and rather than attempting to deal With him, decided to just go the legal route. Oscar facilitated th... Leggi di più
L'azienda ha risposto
Used Redwood Collections for the second time recently after a customer had failed to pay and the account became 4 months over due . Within a month they had collected £10,000 owed plus they int... Leggi di più
L'azienda ha risposto
One of our clients decided to with hold our fee, because he wanted to reduce costs rather than comply with building regulations. We therefore contacted Redwood to collect these funds on our behalf. Wh... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Respected, dedicated and highly effective Debt Collection Agency. Helping our clients grow stronger, we bring respect, understanding and focused mediation to every case. Handling the most challenging of debt collection situations with absolute professionalism and care.
Informazioni di contatto
Purley Way, CR0 0XZ, Croydon, Regno Unito
- 020 8080 4841
- complaints@redwoodcollections.com
- redwoodcollections.com
4,0
Molto buono
365 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 44% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Would recommend
Ewan helped us throughout the process. He was responsive and helpful. I would use Redwood again.
13 novembre 2024
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Risposta di Redwood Collections Ltd
Dear Vi, thank you for your valuable feedback!
We’re thrilled to hear that our services met your expectations. We appreciate you taking the time to share your experience.
We are dedicated to upholding high standards. If you encounter any further issues with your accounts, please feel free to reach out to me directly.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4934
quality@redwoodcollections.com
Callum Lee
Callum Lee was my accounts manager and from the time I contacted him has been nothing but professional, knowledgable and kind. I am surprised that within 10 days my debt has been sorted, a plan made for the debtor to pay me when I had been chasing for 3-4 months and getting no where. Redwood will keep an eye on the payments coming in in case the debtor defaults and will then chase up. I would strongly Redwood if you have debtors that you have chased and got nowhere. Thank you again Callum for all you hard work. Its much appreciated.
7 novembre 2024
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Risposta di Redwood Collections Ltd
Dear Charlene, many thanks for the kind words.
Your review is much appreciated.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4934
quality@redwoodcollections.com
My dealings with Redwood have been very good
My dealings with Redwood have been very easy and pleasant, their staff are courteous and appear to be very through. Both debts I put with them finally got cleared, one within 24 hours the other took a little longer.
Will be using them again!
14 novembre 2024
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Risposta di Redwood Collections Ltd
Dear Liz, many thanks for this review.
We pride ourselves in supplying the best possible service and pleased that we've met your high expectations.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4934
quality@redwoodcollections.com
Helped recover missing amount
Redwood helped us to recover over £50k from one client. They were knowledgeable in terms of escalating the matter and resolved out problem.
12 novembre 2024
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Risposta di Redwood Collections Ltd
Dear Matt, thank you so much for your kind words!
We’re thrilled to hear that you had a positive experience with our services.
Our team works hard to provide the best possible service, and it’s always rewarding to receive feedback like yours.
If you encounter any further issues with your accounts, please feel free to reach out to me directly.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4934
quality@redwoodcollections.com
Client refusing to pay our fees.
One of our clients decided to with hold our fee, because he wanted to reduce costs rather than comply with building regulations. We therefore contacted Redwood to collect these funds on our behalf. Whilst the process was a little frustrating at times, mainly due to our lack of knowledge of the legal processes and hurdles. The entire case was handled very well and very professionally by redwood and especially Billy our account manager. Explanations were given to what was going on for each stage of the process. Once everything started to come together, then we started to see the light at the end of the tunnel. My first point of call in future should this happen again.
11 novembre 2024
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Risposta di Redwood Collections Ltd
Dear Lee, thank you for your valuable feedback!
We’re thrilled to hear that our services met your expectations. We appreciate you taking the time to share your experience.
We are dedicated to upholding high standards. If you encounter any further issues with your accounts, please feel free to reach out to me directly.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4934
quality@redwoodcollections.com
5 Stars from me...
I have started working with Redwood Collections to assist with their Recruitment Advertising and CV Sourcing. I have had the pleasure of meeting with Redwood at their offices, and I couldn't be more impressed with their service and great company ethos. Specifically, Zoe Wink who has been an outstanding point of contact.
In the future, we will be collaborating on some new campaigns and I look forward to working on these upcoming recruitment projects!
Thanks Zoe!
6 novembre 2024
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Risposta di Redwood Collections Ltd
Dear Harry, many thanks for this review.
We pride ourselves in supplying the best possible service and pleased that we've met your high expectations.
We look forward to working with you.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4934
quality@redwoodcollections.com
Great company to work with
Regular updates were provided and debt was collected with a success. I would highly recommend Redwood Collections Ltd
7 novembre 2024
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Risposta di Redwood Collections Ltd
Dear Idrees,thank you so much for your kind words!
We’re thrilled to hear that you had a positive experience with our services.
Our team works hard to provide the best possible service, and it’s always rewarding to receive feedback like yours.
If you encounter any further issues with your accounts, please feel free to reach out to me directly.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4934
quality@redwoodcollections.com
I wished I had read all these reviews…
I wished I had read all these reviews before finally giving in to Redwood Collections. After countless sales calls and promises (for over a year), they did not do anything I had not done before passing on the debit to them. Furthermore, their sales e-mails are very misleading, with some items stating whether they exclude VAT; for example, letters are clear that VAT is excluded, but the handling fee is very deceptive.
I'm so with the other person, I would have rated them a ZERO if that was an option.
1 novembre 2024
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Risposta di Redwood Collections Ltd
Thank you for your feedback.
We're committed to providing the best possible service, and we take your concerns seriously. However, we’re unable to locate your account in our system based on the information provided.
To help us address this matter promptly, could you please reach out to us directly at quality@redwoodcollections.com with any additional details?
Our team will be more than happy to assist you and work toward a resolution.
Thank you again for helping us improve our service.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4934
quality@redwoodcollections.com
Brilliant professional service
Brilliant, professional and extremely good service.
Would recommend
7 agosto 2024
Non scritta su invito
Risposta di Redwood Collections Ltd
Many thanks for this review.
We pride ourselves in supplying the best possible service and
pleased that we've met your high expectations.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4934
quality@redwoodcollections.com
Don't waste your money and time…
Don't waste your money and time ,absolutely ridiculous service.
13 agosto 2024
Non scritta su invito
Risposta di Redwood Collections Ltd
Dear Adelina, thank you for your feedback.
We're committed to providing the best possible service, and we take your concerns seriously.
However, we’re unable to locate your account in our system based on the information provided.
To help us address this matter promptly, could you please reach out to us directly at quality@redwoodcollections.com with any additional details?
Our team will be more than happy to assist you and work toward a resolution.
Thank you again for helping us improve our service.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4934
quality@redwoodcollections.com
Good company to have when chasing bad debts
We sent all client details across to this company and Jack has been very helpful throughout. Jack has stayed on all the outstanding debts until we have got them to a reasonable conclusion.
22 ottobre 2024
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Risposta di Redwood Collections Ltd
Dear James, many thanks for this review.
We pride ourselves in supplying the best possible service and pleased that we've met your high expectations.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4934
quality@redwoodcollections.com
Working with Redwood has been a great…
Working with Redwood has been a great experience so far. Louis has kept me up to date with any updates on my case and swiftly provided any answers I needed.
16 ottobre 2024
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Risposta di Redwood Collections Ltd
Dear Olivia, many thanks for the kind words.
Your review is much appreciated.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4934
quality@redwoodcollections.com
Awful Company
Awful Company. Went to them to recover a debt. Charged me almost half of what the debt was anyway and then continued to add on charges. Incorrectly advised me from the start then when I complained spend 2 months not replying to emails and calls. Only threats of the ombudsman eventually got a response and that was just to tell me they think i've had good service and to basically go away! Absolutely shocking
15 ottobre 2024
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Multiple failure report!
Based on the first success, we passed them multiple cases.
Charges thousands just to give information, which is freely available online.
Billed us £4,321.45 for a case saying that the company will pay our £10,140.00 as they have over £0.157 million asset.
We did not want to waste more money for this bad debt understanding the client repaying capability but Redwood insisted us to do it or they said they will charge us £2200 for the assesment!!
All that I say, Redwood is good to give you more burden!
10 agosto 2024
Non scritta su invito
Risposta di Redwood Collections Ltd
Dear Mohammad, thank you for your feedback.
Since receiving it, we have been in touch with you to address your concerns.
We trust that this resolves the matter.
If you feel that we missed anything, please reach out to us at quality@redwoodcollections.com.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4934
quality@redwoodcollections.com
If I could give a zero rating I would…
If I could give a zero rating I would do. After paying my bill to Tax sense accountants back on 14th September. These guys at Redwood Collections have not stopped hassling me, bullying me even when they've been told not too by me and Taxsense accountants. After telling them numerous times that the account has been paid. They continue to harass me with letters and emails. I will now go legal as this is now causing me stress and equals to bullying!! Wayne Jackson
25 settembre 2024
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Risposta di Redwood Collections Ltd
Dear Wayne, thank you for taking the time to share your feedback.
After carefully reviewing the details of this matter, we believe there may be some differences in our perspectives, but we’re committed to understanding your concerns.
Please feel free to reach out to us directly at quality@redwoodcollections.com so we can address any unresolved issues.
We’d be glad to help and hope to find a solution that leaves you feeling fully supported.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4934
quality@redwoodcollections.com
This is the second time I've used…
This is the second time I've used Redwood with success.
During the process, they kept me updated every month and were easily contactable if I needed any advice.
The whole process was seamless from start to finish.
13 settembre 2024
Non scritta su invito
Risposta di Redwood Collections Ltd
Dear Tracey, many thanks for this review.
We pride ourselves in supplying the best possible service and pleased that we've met your high expectations.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4934
quality@redwoodcollections.com
Amazing service and support
Billy and Redwoods was very helpful in helping me recover what was owed. Fully recommended 10/10 Great service kept us informed and supported ever step of the process.
14 agosto 2024
Non scritta su invito
Risposta di Redwood Collections Ltd
Many thanks for this review.
We pride ourselves in supplying the best possible service and pleased that we've met your high expectations.
Please contact me direct should you have further troublesome accounts.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4934
quality@redwoodcollections.com
DONT WASTE YOUR TIME AND MONEY HERE
I used these guys as others did to get money owed.
Well, they never chased my debt but their costs to me were chased. I had relentless calls and threatening emails to make matters worse.
I wish they chased my debtor like they chased me.
I ended up paying more than the debt I was chasing!
5 agosto 2024
Non scritta su invito
Risposta di Redwood Collections Ltd
Dear Eddie, thank you for your feedback.
We're committed to providing the best possible service, and we take your concerns seriously.
However, we’re unable to locate your account in our system based on the information provided.
To help us address this matter promptly, could you please reach out to us directly at quality@redwoodcollections.com with any additional details?
Our team will be more than happy to assist you and work toward a resolution.
Thank you again for helping us improve our service.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4934
quality@redwoodcollections.com
STAY AWAY
I run a small business and turned to Redwood Debt Collection Agency with high hopes of recovering money owed to us by several clients. Unfortunately, my experience with Redwood has been nothing short of disappointing. Despite their promises, they failed to recover any of the debts. To make matters worse, we ended up paying them more in fees than the amount owed to us. Their services were ineffective and costly, and I would not recommend Redwood to anyone looking to recover outstanding debts. Save yourself the frustration and find a more reliable agency.
STAY AWAY FROM THIS COMPANY THEY TAKE YOUR MONEY
3 giugno 2024
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Risposta di Redwood Collections Ltd
Dear Lisa, thank you for sharing your feedback.
We are sorry to hear about your experience and appreciate you bringing this to our attention.
Please know that we're currently investigating this matter to understand what happened and how we can improve.
To help us further, could you please contact us directly at quality@redwoodcollections.com with any additional details?
Your input will be invaluable in ensuring we address this thoroughly.
Thank you for giving us the opportunity to make things right.
Kind regards,
Kimberley Feltham
Quality Controller
0204 519 4934
quality@redwoodcollections.com
Redwood Collection Agency AVOID
Redwood Collection Agency. They take your money, they say they will work on your behalf, they say they will find and recover, they then ask for more money, they then ask for more money then they say we cant do any more and they say do you want to sue the client through the courts. Why am i going to give you more money to go to court for someone you say you cant find?? how are you miracoulsy going to find to take this person to court.
This company were recommended to me and i will say this out loud now. AVOID REDWOOD COLLECTIONS. They do not do what they say on the tin.
Final straw, while on the phone to end our relationship, the operator Ewan put the phone down on me. I class that as rude after i said, thank you for your help, the phone went dead before i finished the sentence. disgusting.
Asking for more relevant information and ensuring I am Genuine is not going to happen. This is a review of your atrocious service not a let us reply and see if we can help. you have had your chance to help since March of this year without anything back.
You have the gentleman's name so you can work it out from that.
This review is 100% genuine based on 6 months of nothing virtually from yourselves.
i re-iterate to people to AVOID.
1 agosto 2024
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