Reclaim Nation Recensioni 

1590
•
TrustScore 4 su 5

4,2

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Valutata 5 stelle su 5

I had my eye on this for ages whilst looking at other pieces. I am so pleased I decided on this company. The sideboard is fantastic quality, beautiful to look at was delivered within days. I will d... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

When I opened the box my sideboard was shattered into pieces and beyond repair. Rush in customer services was very apologetic, polite and very kind. The problem was quickly resolved and I received a... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Very poor quality. Literally falling apart. Luckily I have a very kind neighbour who enjoys ‘fixing ‘ things - he had to take it apart,replace all the splintered pieces and put it back together again.... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Customer service is exceptional!! If i could give 10 stars i would. Placed an order on sat but subsequently realised I had ordered the wrong thing. The team couldbt have been more helpful gett... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di mobili

Scritti dall'azienda

The Reclaim Nation hand-pick the best eco friendly reclaimed furniture for you and your home, only buying from suppliers who work with fully recycled or natural wood and materials from around the world.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

2K recensioni

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4,2

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(1590)

568 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Bought the como

Bought the como. Didn’t take the hubby long to put together almost single handed. Looks perfect with the bench. Would recommend especially as it makes me feel I’ve done something to help the environment

25 settembre 2026
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Risposta di Reclaim Nation

We’re so pleased to hear you’re loving your Como and how well it looks with the bench. It sounds like your hubby made light work of putting it together too! We’re especially glad you love the reclaimed feel and that choosing it gives you that little extra satisfaction of making a more conscious choice. Thanks so much for recommending Reclaim Nation, Natasha. Team RN

Valutata 5 stelle su 5

I would highly recommend Reclaim…

I would highly recommend Reclaim Nation. The bedroom furniture is beautiful. I did however have delays on delivery and unfortunately one damaged item but the level of customer service was fantastic and I always received a very prompt reply which I really do value. Well done to the team on this.

1 ottobre 2026
Non scritta su invito
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Risposta di Reclaim Nation

Thank you so much for recommending Reclaim Nation and for your honest feedback. We’re sorry about the delivery delays and the damaged item, but we’re really pleased to hear our customer service team kept things moving and responded promptly whenever you contacted us. It means a lot to know that the level of care and communication made a positive difference. We’ll be sure to share your kind words with the team. Team RN

Valutata 5 stelle su 5

Fantastic table looks a lot more…

Fantastic table looks a lot more expensive than it was really good comunication and swift delivery would highly recomend this company.

25 settembre 2026
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Risposta di Reclaim Nation

It’s fantastic to hear you’re so pleased with your new table and feel it looks even more expensive than it was. We’re also glad the communication was good and the delivery was nice and quick. Thank you for recommending Reclaim Nation and for taking the time to share your feedback. Team RN

Valutata 5 stelle su 5
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Risposta di Reclaim Nation

It’s lovely to hear you’ve always been happy with our products and service. We really appreciate your continued support and are so pleased you keep coming back to FW. Thanks for taking the time to share your feedback with us. Team RN

Valutata 1 stelle su 5

Want a big big nightmare open the box

Want a big big nightmare open the box, one handle one handle none existent not even drill holes!!! Sending out things not quality checked highly annoying!! Call up told me to email no email it won’t send tried multiple times and won’t send. But this is the only way apparently! No help! Maybe here you can sort this out! And get this collected for my refund! It’s poor poor quality and workmanship cut my hand on the sharp flakes of wood! Please get it collected asap!!!

30 settembre 2026
Non scritta su invito
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Risposta di Reclaim Nation

Dear Mrs S,

We’re very sorry to hear that your item arrived in this condition and that you have had difficulty getting the issue reported to us.

This is not the standard we expect, and we completely understand your frustration, especially where there are missing fittings, no pre-drilled holes and sharp areas of wood. We’re also sorry that you were unable to get the email through and felt you were not helped properly when you called.

We have now raised the collection of the damaged item, and the courier will be in touch with you to arrange this. Once collected, our team will continue with the next steps regarding your refund.

We apologise again for the inconvenience and for the poor experience you have had.

Kind regards,
Reclaim Nation

Valutata 5 stelle su 5

Be patient on delivery, it's worth the wait

I ordered the Brooklyn extendable table, matching bench and the grey leather look chairs. The lead time on the website said 15 days but it was a month before the items arrived. I did drop customer service an email and they came back to me quickly but didn't offer a delivery estimate, just said they would let me know.
However absolutely worth the wait! Heavy well built and I love the knots, spots and marks within the wood. Very sturdy with the bonus of having adjustable "knobs" to ensure the table and bench legs sit evenly. Everything arrived well packed, instructions for building were easy to follow and the whole set was built within the hour. So pleased with the quality.

24 settembre 2026
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Risposta di Reclaim Nation

Thank you for taking the time to share such detailed feedback on your Brooklyn table, matching bench and grey leather-look chairs. We’re sorry the delivery took longer than the 15-day lead time shown, although we’re pleased our customer service team responded quickly when you got in touch. It’s fantastic to hear the set was worth the wait and that you love the natural knots, marks and character in the wood. We’re also glad everything arrived well packed, was easy to assemble and that the adjustable feet helped you get everything sitting evenly. Thank you for choosing Reclaim Nation and for your lovely feedback! Team RN

Valutata 5 stelle su 5

Excellent service and quality

Easy to order, good quality furniture. And boys on delivery very cheerful and helpful

24 settembre 2026
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Risposta di Reclaim Nation

We’re really pleased to hear you found the ordering process easy and were happy with the quality of your furniture. It’s great to know our delivery team were cheerful and helpful too, making the whole experience even better. We’ll be sure to pass your kind words on to the team. Thank you for choosing FW and for sharing your feedback. Team RN

Valutata 5 stelle su 5

Good after delivery care

Good afternoon delivery care

17 settembre 2026
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Risposta di Reclaim Nation

It’s lovely to hear you were well looked after by our delivery team. We’re really pleased they made the whole delivery experience a good one. Thanks so much for choosing FW and for taking the time to leave us a review. Team RN

Valutata 1 stelle su 5

TABLE BEING HELD HOSTAGE

What an extremely disappointing experience. When looking for a new dining room table, I kept coming back to the Como from Reclaim Nation, and after watching videos and looking at reviews, I decided to bite the bullet and go for it. When I ordered I was told 4-6 weeks for delivery. After 6 weeks, I reached out to reclaim Nation as I hadn't had a single update about my order, and they said it was due into their warehouse on 19th September. This date came and went and I didn't hear anything so I followed up and was told it would be in their warehouse by 22nd September. Finally then I was told it was ready and had been despatched to the delivery company. That's where the trouble really started. Reclaim Nation have decided to use a delivery company called P2P deliveries, who quite frankly, should not be in business. I've NEVER heard a more shockingly stupid business model in my entire life. On 23rd September I received an automated text from P2P delivery, stating that my table was going to be delivered on Friday 25th September, and if this date doesn't work for me, I should reply to the text with "NO". As I was away that weekend, I replied no, expecting to be offered another date. After 2 days of radio silence, I called P2P directly and was informed that I simply have to wait for another text within 5 working days, offering another arbitrary date. Flash forward to Tuesday 29th September, and I have received another automated message from them, advising me my table will be delivered on - you guessed it - another day I am not home.
This delivery process is unworkable. I am now in an endless cycle of rejections. I have never known such an incredibly stupid business model in my life. I should be able to specify a date that works for my schedule, rather than playing delivery roulette.
When I expressed all this to Reclaim Nation, they just told me to speak to P2P. When I spoke to P2P, they were beyond useless.
I don't know where to go from here, my £500 table is being held hostage, and I can't seem to get anyone to take a complaint.
Please just read the reviews before considering an expensive purchase from here.

29 settembre 2026
Non scritta su invito
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Risposta di Reclaim Nation

Dear Claire,

We’re very sorry for the experience you have had and completely understand your frustration.

We appreciate how disappointing it was to wait longer than the original delivery estimate, only to then encounter further issues once your order reached the courier. We also understand your concerns about the delivery booking process. We recognise that repeatedly being offered delivery dates that you were unavailable for, without the ability to choose a suitable date, is frustrating and not the experience we want our customers to have.

While the final delivery is handled by one of our courier partners, we fully appreciate that this remains our responsibility. We’re sorry that you felt you were being passed between ourselves and the courier rather than having the issue resolved.

We are going to speak with the courier directly to help get this resolved and to see what can be done to arrange a suitable delivery date for you. We will also review the communication around your order and the delivery process with the courier to understand how this experience can be improved going forward.

We sincerely apologise for the inconvenience and disappointment caused.

Kind regards,
Reclaim Nation

Valutata 5 stelle su 5

Excellent 😊

My house move was postponed twice. Reclaim Nation were so understanding and patient. Changing the delivery dates each time.

Delivery was on time, we were kept informed.

The furniture is stunning.

24 settembre 2026
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Risposta di Reclaim Nation

We’re really pleased we could be flexible with the delivery while your house move was postponed. We completely understand how stressful moving home can be, so it’s great to hear you were kept informed and everything arrived on time once you were ready. Most importantly, we’re delighted you think the furniture is stunning! Thank you for choosing Reclaim Nation and for your lovely feedback.
Team RN

Valutata 4 stelle su 5

Excellent customer service and prompt…

Excellent customer service and prompt email responses. Our order was delayed by around 4 weeks on the initial estimated delivery which was 6weeks (ordered end of June delivered end of Sept). However Reclaim Nation kept us informed and offered an alternative table that could be delivered more quickly. We ordered the Brooklyn extending table, which was definitely worth the wait. Delivery was efficient and clearly communicated.

28 settembre 2026
Non scritta su invito
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Risposta di Reclaim Nation

We’re really pleased to hear you were happy with the customer service and prompt communication throughout your order. We understand the extended wait was frustrating, so we’re glad our updates and alternative option helped while you were waiting. It’s wonderful to know the Brooklyn extending table was worth the wait and that the delivery was efficient and clearly communicated. Thank you for your patience and for choosing Reclaim Nation. Team RN

Valutata 5 stelle su 5
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Risposta di Reclaim Nation

We’re really pleased to hear you were happy with the service and the quality of your table. It’s great to know both the furniture and your experience with us met your expectations. Thank you for choosing Reclaim Nation and for taking the time to share your feedback. Team RN

Valutata 5 stelle su 5

High-quality

High-quality. Looks stylish. Well-constructed.

22 settembre 2026
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Risposta di Reclaim Nation

We’re really pleased to hear you’re happy with the quality, stylish look and solid construction of your new furniture. It’s great to know it has lived up to expectations and looks just as good in your home. Thank you for choosing FW and for taking the time to share your feedback. Team RN

Valutata 4 stelle su 5

They company promotes on tv ( customer…

They company promotes on tv ( customer assumption they build direct ) they don’t just buy in but the product I bought was well built ( it came from Vietnam ) . I wanted to buy actual UK reclaimed wood products . My 4 star is based on end product not on what on assumptions on what I thought they made .

4 settembre 2026
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Risposta di Reclaim Nation

Thank you for sharing such honest and detailed feedback. We’re pleased to hear that, despite the expectations around where the furniture was made, you were happy with the quality and build of your purchase. We completely understand that sourcing and the origin of reclaimed wood can be important when choosing furniture. We appreciate your feedback and are glad the finished product met your expectations. Team RN

Valutata 5 stelle su 5

Fabulous table and matching bench.

Fabulous table and matching bench.

14 settembre 2026
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Risposta di Reclaim Nation

It’s wonderful to hear you’re loving your new table and matching bench. We’re so pleased the set has made such a great impression and that you’re happy with your choice. Thank you for choosing FW and for sharing your lovely feedback with us. Team RN

Valutata 5 stelle su 5

Incredibly happy with the tulsa…

Incredibly happy with the tulsa extendable table and bench we ordered! Looks amazing and was easy to assemble. Delivery was well within the estimated delivery time.Delivery guys were professional and friendly. Can’t wish for a better service from front to end. Ordered a couple of matching chairs as a follow up order as a result.

14 settembre 2026
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Risposta di Reclaim Nation

We’re absolutely delighted to hear how happy you are with your Tulsa extendable table and bench. It’s great to know they look fantastic, were easy to assemble and arrived ahead of the estimated delivery time, with our delivery team making such a good impression too. The fact that you came back to order matching chairs is a wonderful compliment to the whole team. Thank you for choosing FW and for your fantastic feedback. Team RN

Valutata 5 stelle su 5

Fantastic table

Fantastic table. Very sturdy and heavy. Super easy to put together and lovely in my house. Quick delivery and the delivery guys were great.

8 settembre 2026
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Risposta di Reclaim Nation

We’re so pleased to hear you’re loving your new table and that its sturdy, substantial build has made such a great impression. It’s lovely to know it was straightforward to assemble and looks so good in your home. We’re also glad the quick delivery and friendly delivery team added to the experience. Thank you for choosing FW and for sharing your feedback. Team RN

Valutata 5 stelle su 5

Fantastic !!!

Fantastic table , bench and chairs, well made !! Delivered on time !

10 settembre 2026
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Risposta di Reclaim Nation

We’re delighted to hear you’re so pleased with your new table, bench and chairs. It’s great to know the quality and solid workmanship have made such a good impression. We’re also pleased everything arrived on time and as expected. Thank you for choosing FW and for taking the time to share your lovely feedback. Team RN

Valutata 5 stelle su 5

Beautiful piece of furniture

Beautiful piece of furniture, absolutely over the moon with it. Very well made and it looks amazing! The delivery was fast and well informed. The delivery drivers were excellent and kept us up to date of their arrival. 5 stars all round!

10 settembre 2026
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Risposta di Reclaim Nation

We’re absolutely delighted to hear you’re over the moon with your new piece of furniture. It’s fantastic to know the quality and finish have made such a great impression, and that the delivery was quick and well communicated. We’ll also be sure to pass your lovely comments on to the delivery team for keeping you updated throughout. Thank you for the wonderful 5-star feedback — it means a lot to us. Team RN

Valutata 5 stelle su 5

Extending dining table

Great product, reasonably priced with fast delivery. 5* all round

16 settembre 2026
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Risposta di Reclaim Nation

We’re delighted to hear you’re so pleased with your purchase. It’s great to know you found the product well priced and were happy with how quickly it arrived. A 5-star experience all round is fantastic to hear! Thank you for choosing FW and for sharing your feedback with us. Team RN

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