I had my eye on this for ages whilst looking at other pieces. I am so pleased I decided on this company. The sideboard is fantastic quality, beautiful to look at was delivered within days. I will d... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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When I opened the box my sideboard was shattered into pieces and beyond repair. Rush in customer services was very apologetic, polite and very kind. The problem was quickly resolved and I received a... Leggi di più
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Very poor quality. Literally falling apart. Luckily I have a very kind neighbour who enjoys ‘fixing ‘ things - he had to take it apart,replace all the splintered pieces and put it back together again.... Leggi di più
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Customer service is exceptional!! If i could give 10 stars i would. Placed an order on sat but subsequently realised I had ordered the wrong thing. The team couldbt have been more helpful gett... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
The Reclaim Nation hand-pick the best eco friendly reclaimed furniture for you and your home, only buying from suppliers who work with fully recycled or natural wood and materials from around the world.
Informazioni di contatto
Regno Unito
- info@reclaimnation.co.uk
- reclaimnation.co.uk
4,2
Molto buono
2K recensioni
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After placing order with a 2-3 delivery…
After placing order with a 2-3 delivery timeframe there was no communication what so ever about the progress of the order after 3 weeks I contacted reclaim national to be told delivery would be another 2 weeks chased again when this date came to be told it would be another week. All communication had to be led by myself. I would have expected to be kept up to date with my order. When advised I order due to stated delivery window and plans to be out of the country after that they left me to manage the delivery with the courier as they dispatched without advising me when this was going to happen
8 settembre 2026
Risposta di Reclaim Nation
Dear Hannah,
We’re very sorry for the delay with your order and for the lack of proactive communication throughout.
You should not have had to chase us for updates, especially after ordering based on the 2–3 week delivery timeframe. We completely understand how frustrating it must have been to then be told of further delays each time you contacted us.
We’re also sorry that your order was dispatched without clearer communication, leaving you to manage the delivery with the courier while you had plans to be out of the country. That should have been handled better from our side.
We apologise again for the poor communication and for the inconvenience caused. Your feedback will be taken on board as we work to improve how we update customers during the delivery process.
Kind regards,
Reclaim Nation
A lovely table and chairs for a good…
A lovely table and chairs for a good price. Took a while to arrive but worth the wait
15 settembre 2026
Risposta di Reclaim Nation
Thank you so much for your lovely feedback. We’re really pleased to hear you’re happy with the table and chairs and feel they offer great quality for the price. We appreciate your patience while waiting for delivery, so it’s wonderful to know you feel the finished set was worth the wait. We hope you enjoy many happy meals around your new dining set. Team RN
What a great selection
What a great selection. Spoilt for choice. I was not disappointed. The quality of the wood is unreal and so beautifully done. I purchased a bed and bedroom furniture and wow I was blown away with the quality. I will never have to replace it. It feels like it will last for ever. Great delivery every time. Dining table next. Thank you to all involved making my dream furniture
8 settembre 2026
Risposta di Reclaim Nation
Thank you so much for such wonderful feedback. We’re absolutely delighted to hear how impressed you are with the quality of your new bed and bedroom furniture, and that the craftsmanship has made such a lasting impression. It’s fantastic to know your deliveries have gone smoothly too, and we love hearing that you’re already thinking about coming back for your dining table! Thank you for choosing FW and for letting us be part of creating your dream home. Team RN
Beautiful table that will last for years!
Very prompt and attentive customer service. Lovely (brown Dallas) chairs and 6-8 seater Mode table. Easy to put up (table needs 2 people to lift into position due to weight). Love it!
8 settembre 2026
Risposta di Reclaim Nation
It’s wonderful to hear how happy you are with your new brown Dallas chairs and Mode table. We’re really pleased our team provided prompt and attentive service throughout your purchase. Great to know the table was straightforward to put together too, and that you’re loving the finished look. Thank you for choosing FW — we hope you enjoy your new dining set for many years to come. Team RN
Bad customer service
The product is lovely albeit the table had a raised piece of wood that I am going to have to sand down. My issue with the company is the lack of customer service. I’ve emailed multiple times about issues and had no response.
8 settembre 2026
Risposta di Reclaim Nation
Dear Victoria,
Thank you for your review. We’re pleased to hear that you think the product is lovely, but we’re sorry to hear there is a raised piece of wood on the table that needs attention.
We’re also very sorry that you have not received a response from us. We have now located your emails, which had unfortunately gone into our spam folder and were not picked up as they should have been.
This is not the level of service we want to provide, and we completely understand your frustration. Our team will reply to you directly today so we can review the issue with the table and help get this resolved.
Kind regards,
Reclaim Nation
Swift arrival
Swift arrival, beautiful item, sturdy, well made, so tactile,easy to assemble, sits 6 with ease......no negatives! Love it
14 settembre 2026
Risposta di Reclaim Nation
It’s lovely to hear how much you’re enjoying your new table. We’re so pleased it arrived swiftly and that you’re impressed with the sturdy build, beautiful finish and tactile feel. Knowing it was easy to assemble and comfortably seats six makes it even better. Thank you for sharing such positive feedback — we’re delighted there are no negatives and that you love it. Team RN
On 3rd table - order still not correct
Even after a few issues I would have given positive feedback but now my patience has been pushed to limits. I’m on the delivery of 3rd table which is damaged. The bench and table I have do not have matching legs as this was incorrectly changed by them. What frustrates me the most is when you actually speak to someone they promise to call you back but never do. I am left constantly chasing for updates which is beyond frustrating. Now I waiting for an undamaged table with a matching bench not feeling confident
19 settembre 2026
Non scritta su invito
Risposta di Reclaim Nation
Dear Cathy,
We’re very sorry to read your review and for the ongoing issues you have had with your order.
Receiving multiple damaged tables is completely unacceptable, and we understand how frustrating it must be to still be waiting for an undamaged table and a matching bench. We’re also sorry that the legs were changed incorrectly, meaning the table and bench no longer match as expected.
We fully appreciate that the lack of follow-up has made this worse. If we say we are going to call you back, that should happen, and you should not be left constantly chasing us for updates.
Our team will review your order and contact you directly to confirm the replacement table and bench.
Kind regards,
Reclaim Nation
I chose the Provence table and 2…
I chose the Provence table and 2 chairs. Very pleased with my table and chairs it’s chunky and looks good. Delivery on time and great delivery lads. I’d buy again from Reclaim Nation
4 settembre 2026
Risposta di Reclaim Nation
We’re so pleased to hear how happy you are with your Provence table and two chairs. It’s great to know you love the chunky look and feel of the set, and that everything arrived right on time. We’ll be sure to pass your kind words on to the delivery team too. Thank you for choosing Reclaim Nation — we’d love to welcome you back when you’re ready for your next purchase. Team RN
Delivery was supposed to be on a Friday…
Delivery was supposed to be on a Friday before it was cancelled, blaming the courier. I asked for it to be delivered the following Friday, it arrived on the Wednesday. Great product but abysmal service and shame the company blamed a third party.
9 settembre 2026
Risposta di Reclaim Nation
Dear Barry,
Thank you for your review. We’re pleased to hear that you are happy with the product, but we’re very sorry that the delivery experience let things down.
We understand how frustrating it must have been for the original Friday delivery to be cancelled, and then for the rearranged delivery to arrive earlier than the date you had requested. That should have been handled more clearly.
While delivery is carried out by a third-party courier, we appreciate that this is still part of your overall experience with us, and we’re sorry if it felt like responsibility was being passed on rather than properly addressed.
We apologise again for the poor service and for the inconvenience caused.
Kind regards,
Reclaim Nation
Eventually received order very pleased…
Eventually received order very pleased with it, but it took longer to deliver than advertised, no communication until I contacted twice, would have been nice to have been updated on late delivery. Did think it was a scam, but product is excellent and was well worth waiting for.
10 settembre 2026
Risposta di Reclaim Nation
Thank you for sharing your honest feedback. We’re really pleased to hear that, despite the wait, you’re delighted with the quality of your order and feel it was worth waiting for. We’re sorry that the delivery took longer than advertised and that you had to contact us twice before receiving an update — we completely understand how frustrating and concerning that must have been. Your comments are appreciated and will be shared with the relevant team so we can improve the communication around delays. Team RN
The dining set has added a refreshing…
The dining set has added a refreshing ambience to my living space. The products are of good quality. The The delivery took a while it was worth the wait.
3 settembre 2026
Risposta di Reclaim Nation
Thank you so much for your lovely feedback. We’re delighted to hear your new dining set has brought a fresh feel to your living space and that you’re happy with the quality. We appreciate your patience with the delivery and are really pleased to know you feel it was worth the wait. We hope you enjoy many lovely moments around your new dining set. Team RN
Table is damaged
Table is damaged, sent email and pictures, messaged on LinkedIn and called a dozen times just to get the answerphone and no call back?
10 settembre 2026
Risposta di Reclaim Nation
Dear Daniel,
We’re very sorry to hear that your table has arrived damaged and that you have struggled to get a response from us.
We have had an issue with some incoming emails not being picked up as quickly as they should have been, which is why your message was unfortunately missed. This is not an excuse, and we completely understand how frustrating it must have been to chase by email, LinkedIn and phone.
Your email and photos have now been located and our team is responding to you directly to get this resolved.
We apologise again for the lack of communication and for the inconvenience caused.
Kind regards,
Reclaim Nation
We love our new table!
We love our table, benches and chairs. They were easy to put together with great packaging and good communication from the delivery driver. We are very pleased with our purchase.
3 settembre 2026
Risposta di Reclaim Nation
Thank you so much for your lovely feedback. It’s great to hear you’re enjoying your new table, benches and chairs, and that everything was straightforward to assemble. We’re also pleased the packaging kept everything well protected and that the delivery driver kept you informed along the way. We hope you enjoy many happy meals and gatherings around your new dining set. Team RN
Great comms and a lovely product
3 settembre 2026
Risposta di Reclaim Nation
Thank you so much for your feedback. We’re delighted to hear you’re happy with the product and found the communication clear and helpful. It’s lovely to know everything came together smoothly for you. We hope you enjoy your new furniture. Team RN
Delayed again
We ordered a London Extendable Dining table on 1 June, with an expected delivery date of mid July.
Come that time we were told, after chasing them twice for a date, that there had been an error and the delivery to Reclaim Nation contained only larger tables and not the size we had ordered. We were offered the larger size for the same price but we could not accommodate that size. Instead we accepted a 10% discount and an assurance that delivery would be by mid September.
Well here we are in mid September and no table. We have chased them again several times and, while they are always polite and prompt in their replies, we still have no table. What we have just had is a reply to yet another email saying that Reclaim Nation expects to receive the table into their warehouse on 22 October and that they will pass it on to the courier within a week. So we are now looking at early November before we get the table.
Given that this is a 5 month timescale against the 6-7 week timescale we were expecting, I have to wonder what sort of company this is.
15 settembre 2026
Non scritta su invito
Risposta di Reclaim Nation
Dear Mr C,
We’re genuinely sorry for how long you have been left waiting for your London Extendable Dining Table.
You placed your order back on 1st June expecting delivery within weeks, not months, and we completely understand how disappointing and frustrating this has become. We also appreciate that you have already been patient after the first delay, accepted the 10% discount and waited again on the understanding that your table would arrive by mid September.
To now be advised that the table is expected into our warehouse on 22nd October is understandably very upsetting. Although our team has tried to respond to your emails promptly, we know that polite replies do not make up for the fact that you still do not have the table you ordered.
We’re really sorry that we have let you down. This is not the experience we wanted you to have, and we fully understand why you feel so disappointed.
As soon as the table arrives with us, we will pass it to the courier as quickly as possible and continue to keep you updated.
Kind regards,
Reclaim Nation
Extremely frustrating delivery experience – Order #23975
UPDATE: 17 Sept - given delivery window of 1248-1448. It's now 1509 and the table is nowhere to be seen. This is not just inconsistent logistics - it's a complete failure of fulfilment on multiple levels, and complete disrespect of customers' time, attention and patronage.
We ordered a Brooklyn 10-person extendable dining table (180–240cm) and bench from Reclaim Nation, costing almost £800.
On Thursday evening, we were told the order would arrive Friday morning. We stayed home and waited, but the delivery never arrived.
I contacted customer service and received a reply on Saturday saying they would investigate and get back to me. Nobody did.
On Monday, I then received an email saying the order had been delivered. Shortly afterwards, another email arrived apologising for the error and providing a tracking link instead. The tracking showed the order was out for delivery that day, so once again we stayed home waiting.
At around 4:30pm, after tracking it all day, the status suddenly changed to “refused; not booked in.” Nobody had attempted delivery, nobody contacted us, and we certainly did not refuse anything.
So we have now wasted two separate days waiting at home for this delivery, received contradictory information about whether it had been delivered, and still do not know when our almost £800 order will actually arrive.
Mistakes happen, but the combination of two failed delivery days, inaccurate status updates and a lack of proactive communication is unacceptable.
I would like Reclaim Nation to explain what has happened, locate our order and provide a firm delivery date.
I will update this review if and when the matter is resolved.
10 settembre 2026
Non scritta su invito
Risposta di Reclaim Nation
Dear Meanne,
We’re very sorry for the frustrating delivery experience you have had with your order.
We completely understand how disappointing it has been to wait in on more than one occasion, receive conflicting delivery updates, and still be left without a clear answer at the time of your review. This is not the level of service we want our customers to experience.
Our team has now spoken with DX and reviewed the issues around the failed delivery attempts and incorrect tracking updates. We have confirmed with the courier that your delivery is booked for 17th September, and they are due to send you a time window directly.
We are continuing to monitor this closely from our side to make sure the delivery goes ahead as planned. We sincerely apologise again for the inconvenience and poor communication you have experienced.
Kind regards,
Reclaim Nation
After a mix up over delivery Kenny…
After a mix up over delivery Kenny sorted out a redelivery and everything went smoothly.
9 settembre 2026
Risposta di Reclaim Nation
Thank you for taking the time to share your feedback. We’re pleased to hear Kenny stepped in to sort out the delivery mix-up and made sure the redelivery went smoothly. It’s great to know everything was resolved and your furniture reached you without any further hassle. We’ll be sure to pass your kind words on to Kenny. Team RN
A beautiful table that looks great in…
A beautiful table that looks great in my home. It was delivered promptly, within 10 days of ordering it, would highly recommend.
1 settembre 2026
Risposta di Reclaim Nation
Thank you for sharing your lovely feedback. We’re so pleased to hear the table looks beautiful in your home and has worked out just as you hoped. It’s great to know it reached you promptly, just 10 days after ordering. We really appreciate the recommendation and hope you enjoy your new table. Team RN
Quality furniture and service
I love our dining room table and chairs, feels sturdy and solid. Great customer service regarding updates on delivery.
8 settembre 2026
Risposta di Reclaim Nation
Thank you so much for your lovely feedback. We’re delighted to hear you’re enjoying your new dining table and chairs and that they feel sturdy and solid in your home. It’s especially good to know our delivery updates kept you informed and made the process easy. We hope you enjoy many happy meals around your new dining set. Team RN
Sad times
I would love to be able to review the product but unfortunately I have someone else's furniture sat in my house. Emailed, rang and still not heard anything back. Was hoping I wasn't another one with wrong furniture delivered but unfortunately I am. Please can someone get back to me. I just want what I ordered, as i was really looking forward to having it and it seemed perfect. Thanks
8 settembre 2026
Risposta di Reclaim Nation
Dear Faz,
We’re very sorry that the wrong furniture has been delivered to you and that you have not yet had a clear response from us.
We completely understand how frustrating and disappointing this must be, especially when you were looking forward to receiving the item you had chosen.
This should not have happened, and our customer service team will review this urgently and contact you directly to arrange the correct next steps, including resolving the incorrect item currently with you and getting your order sorted.
We apologise again for the inconvenience and for the lack of communication so far.
Kind regards,
Reclaim Nation
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