Used Reckon Accounts Personal for years to manage my finances, only to find that the moment my subscription expired, I was completely locked out of my own data. You don’t just lose access to th... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as... Leggi di più
I love Reckon software have been using it for 20 years plus and I believe it is one of the best tools in the accounting software market. Jason in customer support was absolutely brilliant to deal wit... Leggi di più
L'azienda ha risposto
Extremely patient and helpful chap who assisted me today. Love not having to explain everything to a 'virtual assistant' first. Stayed with me online the whole way through and never showed that he los... Leggi di più
Dettagli dell'azienda
Informazioni su Reckon
Scritti dall'azienda
Online & desktop accounting software for businesses of all sizes, accountants, and bookkeepers.
Reckon is an ASX listed and Australian-owned company with over 30 years’ experience delivering market-leading solutions to small to medium-sized businesses and accountants & bookkeepers.
Informazioni di contatto
Level 2, 100 Pacific Highway NSW, 2060, North Sydney, Australia
- 1800 732 566
- customerservice@reckon.com.au
- reckon.com
4,4
Eccellente
2380 recensioni
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Comments on both contacts I have had.
Both contacts I have had were very helpful. My only negative point was that the phone connection was not very clear, with regular short cutouts and clicking happening. This makes things a little difficult when trying hard to understand an English dialect you are not familiae with, while also trying to understand a system one is not familiar with. But your personnel are very aware of speaking too fast and patiently tried to speak as clearly as possible to this computer tech novice. I thank them for their patience with me. Marie Peard.
17 giugno 2024
Karen
Karen, Was excellent. Good clear easily understood English. I could understand every word. She was very thorough and patient. She was a great help and deserves a pay rise.
17 giugno 2024
Dealing with Gaurav was very easy from…
Dealing with Gaurav was very easy from start to finish in a professional and courteous manner.
7 giugno 2024
Assistant was very patient
Assistant was very patient, helpful and courteous in my dealings with him.
6 giugno 2024
💯💯💯💯
Fairly priced, real customer service and a great product. I'm so happy to have left xero.
5 giugno 2024
Happy customer
My issue was resolved quickly and the help I received was efficient and they were patient and polite.
5 giugno 2024
Great language skills
It was wonderful to talk to someone who had very clear english skills. He was very patient and concise when giving instruction. He was excellent to deal with
3 giugno 2024
Very pleasant operator Robin was great
31 maggio 2024
hey rekon don't sell me a product and…
hey rekon don't sell me a product and mid game move the goal posts. so my wife and accountant have to each pay 900 dollars because you introduce an MFA .and also don't give the ability to revoke the MFA when i tried 3 times by clicking on the revoke tab and it doesn't work. your attempts at extorsion will be met with losing a customer as i hope many others do.
28 maggio 2024
Non scritta su invito
Risposta di Reckon
Hi Peter
The introduction of mandatory MFA to Hosted is a compliance requirement however its important to note, this hasn't changed anything around the terms of licences.
A Reckon Accounts Hosted licence is specific to the individual and isn't designed to be shared among multiple people much like other online accounts you may have.
Typically an accountant has their own Hosted account/licence (separate from any client accounts) as opposed to logging into a client's account using their user name/password. A client can then share their files to the accountant's own Hosted account, (which will have its own individual MFA) which they can use to open and work on the file.
There's more info around this in our FAQ for MFA with Reckon Accounts Hosted here - https://community.reckon.com/discussion/8035425
Bank data feeeds.
Need to improve Bank data feed transactions linking on receive money it is not good to be receiving in journal format.
24 maggio 2024
Very helpful :)
23 maggio 2024
Extremely short phone wait time.
Extremely short phone wait time.
Knowlegable support staff.
Effective help.
22 maggio 2024
The waiting time is not too long
The waiting time is not too long, the system (reckon) is easy to use. The staff helpful, ready to help.
21 maggio 2024
Answers their calls straight away and…
Answers their calls straight away and solves the problem
17 maggio 2024
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