Used Reckon Accounts Personal for years to manage my finances, only to find that the moment my subscription expired, I was completely locked out of my own data. You don’t just lose access to th... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as... Leggi di più
I love Reckon software have been using it for 20 years plus and I believe it is one of the best tools in the accounting software market. Jason in customer support was absolutely brilliant to deal wit... Leggi di più
L'azienda ha risposto
Extremely patient and helpful chap who assisted me today. Love not having to explain everything to a 'virtual assistant' first. Stayed with me online the whole way through and never showed that he los... Leggi di più
Dettagli dell'azienda
Informazioni su Reckon
Scritti dall'azienda
Online & desktop accounting software for businesses of all sizes, accountants, and bookkeepers.
Reckon is an ASX listed and Australian-owned company with over 30 years’ experience delivering market-leading solutions to small to medium-sized businesses and accountants & bookkeepers.
Informazioni di contatto
Level 2, 100 Pacific Highway NSW, 2060, North Sydney, Australia
- 1800 732 566
- customerservice@reckon.com.au
- reckon.com
4,4
Eccellente
2380 recensioni
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The technical support was excellent…
The technical support was excellent when I had an issue today
23 aprile 2026
Risposta di Reckon
Great to hear our technical support team were able to help out and thank you so much for sharing your feedback & review Jeannine!
Risposta di Reckon
Thanks so much for sharing your feedback Kevin, we really appreciate it!
Cheers!
Staff commication and listening skills.
The listening, helpfulness and communication skills of Arpit!!
17 aprile 2026
Your staff was very polite
Your staff was very polite, helpful, understanding of the problem I was having and went out of her way to ensure the problem was rectified.
14 aprile 2026
quick and efficient support response
2 aprile 2026
excellent service and my guy well…
excellent service and my guy well versed and very pleasant
1 aprile 2026
Locked Out of My Own Financial Data Unless I Keep Paying
Used Reckon Accounts Personal for years to manage my finances, only to find that the moment my subscription expired, I was completely locked out of my own data.
You don’t just lose access to the software — you lose the ability to even view or export your own financial records unless you keep paying. There’s no read-only mode, no grace period, and no way to retrieve your data without renewing.
They claim you “own your data,” but in reality, you can’t access it without an active subscription. That’s not ownership — that’s dependency.
Would not recommend to anyone who values control over their own information.
27 marzo 2026
Non scritta su invito
Risposta di Reckon
Thanks for taking the time to share your feedback Josh.
We’d like to clarify how Reckon Accounts Personal works in this regard. Access to the software, including the ability to open, view, and export your data is tied to an active subscription. This has always been the case and is outlined in our product information and terms for the Reckon Personal range. At this time, a read-only mode is not available in the Personal range software.
That said, you absolutely do retain ownership of your data. Renewing your subscription will restore full access to your existing file, allowing you to view or export your records at any time.
We understand this setup may not suit everyone, and we genuinely appreciate your feedback.
I had such wonderful support from Jason…
I had such wonderful support from Jason Z, it was great to have my problem solved with such professional help.
12 marzo 2026
Still no fix for cash flow problrm
Still fix for cash flow problem this person says I knew how to fix which is not true setting my computer date back to pre-January is not a fix to the program. Its a program Fault and it is now march and nothing has been done to fix it
Andrew Triplady is not correct
Andrew Tiplady
1 review
AU
Rated 5 out of 5 stars
5 days ago
Verified
Immediately service
You new how to fix the problem immediately
26 gennaio 2026
Non scritta su invito
Risposta di Reckon
Hi there
Thanks for your patience while we worked on addressing this issue. I'm happy to advise the cashflow forecast error in the Reckon Personal v31 software has been fixed and you'll find details of this on our Community here -https://community.reckon.com/discussion/8102411
If you have any questions, feel free to add a comment the Community and we'll do our best to assist.
Cheers!
Great Support
Very fast turnaround time for my support query and excellent, knowledgeable help
24 febbraio 2026
Excellent Service
I received excellent service and assistance from Reckon, despite my lack of knowledge.
22 febbraio 2026
Great Service from Rohit
The advice and service provided to me by Rohit when installing a program update was great. He was very helpful, extremely polite and clear and concise with the instructions that he gave.
2 febbraio 2026
Staff most helpful and polite
Staff most helpful and polite. Willing to help set up Host program
23 gennaio 2026
Risposta di Reckon
Great to hear the team were able to help out Lorraine! Thanks so much for taking the time to share your feedback 🙂
NOT suitable for Australian Businesses
too may tax codes not relevant to australia- too complex for a simple bookkeeping software. not user friendly. cancelled trial within 10 mins. I dont care about USA tax codes or whatever. Why not make it simple like Xero - just need WITH GST and NO GST.
17 gennaio 2026
Non scritta su invito
Risposta di Reckon
Hi Tina
Reckon software is built specifically for Australian businesses and supports Australian GST and tax reporting requirements. The tax codes you’re seeing aren’t US-specific, but are designed to cater for a wide range of Australian business scenarios and compliance needs. We appreciate that, for some users, this can feel confusing or overly complex when you’re just looking for a simple “GST” or “No GST” option.
We’d genuinely value a bit more insight into which tax codes caused the confusion and what you were trying to achieve at the time. That feedback would help us understand where the experience didn’t meet expectations and where we can improve clarity or onboarding. If you’d be open to it, we’d also be happy to arrange a quick chat with our product team to walk through the setup and gather your feedback directly.
We’re sorry we didn’t have the chance to support you during the trial, and we appreciate you taking the time to share your experience.
If you'd be open to a chat, please feel free to shoot us an email at community@reckon.com and we'll set up a call
Cheers!
The problem was difficult to resolve
The problem was difficult to resolve. However, the agents persevered until we were able to solve the underlying issue, preventing bank feeds from working correctly.
20 novembre 2025
Risposta di Reckon
Awesome to hear the team were able to assist to resolve a complex issue and thank you so much for sharing your feedback David!
I had problems and your man did a great…
I had problems and your man did a great job guiding me through the system - well done
13 gennaio 2026
Risposta di Reckon
Excellent to hear! Thank you for taking the time to share your feedback Peter.
My perpetual reviews..Reckon Accounts Plus extortion.
My perpetual reviews..... Been using Quickbooks/Intuite/Reckon software for decades; until I upgraded to Reckon Accounts Plus in 2016 - then my "Perpetual" license was converted to "Extortion" version in 2021 when they refused to re-activate and wanted me to go subscription....
Thankfully, I use small program to by-pass their "activation" check and so far have managed to keep my "perpetual" Reckon Accounts Plus running on Windows 11 PC :)
15 dicembre 2024
Non scritta su invito
Risposta di Reckon
We’ve already responded to this review in 2024, however we want to clarify a few points for anyone reading.
At no point has Reckon engaged in “extortion.” Reckon Accounts Plus transitioned from a perpetual licence to a subscription model as part of a clearly communicated product lifecycle change. This shift was necessary to support ongoing compatibility with modern operating systems, security requirements, and continued product maintenance and compliance. Activation of legacy perpetual licences was retired in line with those policies.
While we understand that this change was frustrating for some long-term customers, it was not targeted, arbitrary, or designed to force users into outcomes unfairly. Subscription pricing and licensing terms have always been transparent and optional, with customers free to choose whether to continue using supported versions of the software.
We also cannot support, endorse, or comment on the use of third-party tools to bypass software activation, as this falls outside our licence terms and supported use of the product.
We genuinely value the many years you used Reckon software and regret that the licensing transition did not meet your expectations. Our team remains available to discuss supported options should you wish to engage with us directly.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.