Used Reckon Accounts Personal for years to manage my finances, only to find that the moment my subscription expired, I was completely locked out of my own data. You don’t just lose access to th... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I had issues that I could not correct myself. The amazing, Shabnam, went through my problems and helped me more to understand my "Hosted" Account. I now am confident to work this Program properly, as... Leggi di più
I love Reckon software have been using it for 20 years plus and I believe it is one of the best tools in the accounting software market. Jason in customer support was absolutely brilliant to deal wit... Leggi di più
L'azienda ha risposto
Extremely patient and helpful chap who assisted me today. Love not having to explain everything to a 'virtual assistant' first. Stayed with me online the whole way through and never showed that he los... Leggi di più
Dettagli dell'azienda
Informazioni su Reckon
Scritti dall'azienda
Online & desktop accounting software for businesses of all sizes, accountants, and bookkeepers.
Reckon is an ASX listed and Australian-owned company with over 30 years’ experience delivering market-leading solutions to small to medium-sized businesses and accountants & bookkeepers.
Informazioni di contatto
Level 2, 100 Pacific Highway NSW, 2060, North Sydney, Australia
- 1800 732 566
- customerservice@reckon.com.au
- reckon.com
4,4
Eccellente
2380 recensioni
Ha risposto al 88% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Easy to get onto and very helpful and…
Easy to get onto and very helpful and patient with communication
12 luglio 2024
very helpful
8 luglio 2024
He was pleasant to talk to and clearly…
He was pleasant to talk to and clearly explained.
7 luglio 2024
Payroll summary EOFY 2024
Struggling a bit with payroll EOFY. My computer knowledge, programs and software below average. I was quite stressed! The consultant was extremely patient, knowledgeable by directing me step by step to correct an error to resolve a discrepancy in my payroll summary total. Thank you so much!
4 luglio 2024
Other than not calling me back until I…
Other than not calling me back until I called back, the help was excelent
2 luglio 2024
The young lady that attended to my…
The young lady that attended to my problem was very helpful and understanding that I am not a computer wiz and was very patient with me.
1 luglio 2024
quick and accurate advice
1 luglio 2024
Customer service was exceptional…
Customer service was exceptional Anushka was so helpful and patient. Solved my problem and nothing was too much for her.
28 giugno 2024
My Reckon accounts was opening the wrong version
My Reckon accounts was opening the wrong version and I was having a panic attack, Shabnam S helped me sort it out and get me going again!
28 giugno 2024
No waiting time on getting through and…
No waiting time on getting through and service is always great and extremely helpful
26 giugno 2024
Fast responce to my request
26 giugno 2024
My Reckon wouldn"t open
My Reckon wouldn"t open. With Rahul"s leading the way we did what was necessary to get Reckon working again,.... hey presto it is. PHEW!!!!!
25 giugno 2024
The worst accounting software available!
The worst accounting software we have ever used! Slow, clunky, poor servers used to hold the daata means slow operating for you which means a huge loss of time and production that this company do not care about as the CEO nis on a beach somewhere collecting your monthly payments they scam out of us wiyh the promise of a decent product - DO NOT USE THIS PRODUCT! Its is not worth the money!
25 giugno 2024
Non scritta su invito
Terrible Experience: Avoid at All Costs!
I couldn't even use my account because I couldn't activate it. Despite this, they went ahead and charged me for 3 months of service that I never even got to use. When I called their customer service, they told me to email for assistance. Well, it's been ages and I still haven't heard a peep from them.
Do yourself a favor and stay far away from this company. There are plenty of other options out there that not only offer better service but also make it easier to get help when things go wrong. Trust me, you'll thank yourself for not wasting your time and money here.
10 giugno 2024
Non scritta su invito
Risposta di Reckon
Hi there Quan
I've spoken with our Customer Service team in regard to the feedback raised in your review for an understanding on what's happened here.
To clarify, much like other services eg. Netflix, Amazon Prime etc, billing for Reckon One will continue until you cancel it. Cancelling a Reckon One subscription can be actioned at any time from within your Reckon One account or by contacting our team.
Unfortunately, in this instance as you haven't chosen to cancel your subscription you've been billed for the period you have had access to the service. We cannot provide a refund in this case.
A member of our Customer Service team will give you a call for a chat and outline this in more detail.
I was very pleased with the help I…
I was very pleased with the help I received because the guy was very patient.
20 giugno 2024
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.