So far, you have given my trade-in zero value in spite of a RealReal invoice from a few months ago showing we paid $660 for the legacy purse. I am expecting an explanation, because without it there wi... Leggi di più

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The process took toooo long. Getting a hold of an appropriate person to discuss the status was not smooth. Supposedly my SA that texted me for guidance was not always available( hit or miss.) The tra... Leggi di più
This was my first purchase from Rebag, and I'm impressed. The LV tote I purchased was in fabulous condition, almost like new--yet Rebag humbly rated it as "Good." More highly-rated bags must have ne... Leggi di più
I'm very impressed with my Celine bag! This was my first time buying a pre-loved luxury handbag. The description was in "very good" condition, and I would actually have put this handbag in "excellent"... Leggi di più
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 72% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent Experience
The bag was beautiful, as advertised, and came sooner than expected. Whole process was smooth start to finish.
Customer service is a serious business…
Customer service is a serious business at ReBag!!
They were so gracious to help me get my return and new order straightened out.
Y'all are the best!
Excellent Seevice!!!
I was very pleased with my purchase. The quality of the shoes were excellent. And I received the package in a timely manner. Excellent service.!!!!
LOVE my bag!
BAD!
BAD!! THEY DEMAND YOU GO IN THERE, ANNOYING AFFILIATE PROGRAM CHARGING, YOU $50 FOR MONTHS, IF YOU WANT TO DO PAYMENTS - WTF?!?!?!
THE WEBSITE IS NOT WORKING.HALF THE TIME, SIMPLY BAD, BAD, BAD SERVICE IN EVERY WAY.AVOID
The color of the item I purchased is…
The color of the item I purchased is not what was pictured or described; it is more brown than red. Although I am disappointed in this reality, the item is very good quality so I do not want the hassle of returning it.
They actually accepted the bag from …
They actually accepted the bag from rebag.com and then rejected not given me second chance;(
Quise comprar una bolsa LV además de la…
Quise comprar una bolsa LV además de la Chanel y no pude. No aceptan efectivo y tampoco se pudo con tarjeta de débito no con mi tarjeta de crédito digital. No tienen terminal para poner el nip. Y yo solo llevaba tarjetas que necesitan nip por lo cual no pude comprarla. Me parece que deben tener un tipo de terminal donde se ponga el nip.
So far your actions are totally unreasonable
So far, you have given my trade-in zero value in spite of a RealReal invoice from a few months ago showing we paid $660 for the legacy purse. I am expecting an explanation, because without it there will be a Google Review revealing your totally unreasonable actions. I’m trying to trade in a small purse because my wife wants a bigger purse.
Rebag is not what you think
This is my honest review. I have been purchasing from Rebag for a few years now. In the beginning it was great but lately the items purchased do not match the description on the website.
Bags have been poorly packed and conditions not as expected.
The more popular Louis Vuitton items are being sold higher than the Louis Vuitton store and they’re used. I feel like Rebag is taking advantage with pricing. If you buy a bag from them and want to trade it in, be careful because you can loose a lot of money down the line.
Rebag takes so long to inspect and release your funds and credit, when you are not pleased with the bag that was sent you. It all a bit frustrated. So I think I will not purchase from Rebag anymore.
Everything
Everything. From canceling my order to delivery. I never got my order. Plus every two (2) days someone trying to use my account to order and getting denied.
Kimoney was a great personal assistant…
Kimoney was a great personal assistant in answering my questions about my refund
The bag with pochette was incorrectly…
The bag with pochette was incorrectly advertised on the listing, and when the pichette didn’t arrive in my order I reached out and was only offered a $50 credit/refund for the lack of it being available. I find that disappointing given the fact that those on their own are often resold for $500+… and while I wouldn’t expect that much refunded, I’d hope for a bit more heartfelt effort given it was their error in the listing. The handbag itself was as listed thankfully, but definitely disappointed that I have no pochette through no fault of my own.
Excellent
Experience was great. Simple, direct and bag arrived in a matter of days. Authentic just as described. Very pleased for using Rebag for the first time.
Product was exactly as described
Product was exactly as described, fast shipping, great price
Unbelievable disappointed !
The bag I got this time was labeled “very good” there was significant scratches on every corner . I tried to chat with a stylist at first but never worked every time I clicked chat it redirects me to a different page . I had to pay $66 to ship bag back to have the package insured . Now I’m still waiting on a check to be reimbursed. Needless to say I probably won’t be buying from here again !

Risposta di Rebag
Delivery service
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.