So far, you have given my trade-in zero value in spite of a RealReal invoice from a few months ago showing we paid $660 for the legacy purse. I am expecting an explanation, because without it there wi... Leggi di più

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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The process took toooo long. Getting a hold of an appropriate person to discuss the status was not smooth. Supposedly my SA that texted me for guidance was not always available( hit or miss.) The tra... Leggi di più
This was my first purchase from Rebag, and I'm impressed. The LV tote I purchased was in fabulous condition, almost like new--yet Rebag humbly rated it as "Good." More highly-rated bags must have ne... Leggi di più
I'm very impressed with my Celine bag! This was my first time buying a pre-loved luxury handbag. The description was in "very good" condition, and I would actually have put this handbag in "excellent"... Leggi di più
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 72% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I LOVE MY BAG!!!
I LOVE MY BAG!!!!
I only wish that REBAG would allow fedex to leave it with a signed slip. I had to cut my trip short to get home to be there all day to sign for this package. Or it they offered a choice to pick up at fedex location.
Overall I did love the process, the fast shipping and my bag!!!!
The earrings I purchased are in great…
The earrings I purchased are in great shape, however the backs do not stay on. They slide right off and one of the earrings fell off twice within a couple hours. Luckily i noticed so didn't lose either piece but it's real frustrating as they were listed as in great shape, but no mention the backs don't stay on. They were final sale so can't even return. Such a bummer 😞

Risposta di Rebag
I just wish the turnaround time for…
I just wish the turnaround time for trade purchases was faster.

Risposta di Rebag
I got my bag during the 15% off sale…
I got my bag during the 15% off sale for Memorial Day weekend. The delivery was fast. I ordered on Monday and got my bag by Friday. I signed for the package and my babe was just like the picture.
You keep sending me text messages about…
You keep sending me text messages about 300$ coupon on my first order but when I tried to apply it it didn’t let me
You just promise for nothing

Risposta di Rebag
Product was described accurately
Product was described accurately, shipping was fast, bag is gorgeous and a great value!
Love my bag
Love my bag ! It looks exactly like the picture…it’s big tho i wish i would’ve got the speedy 25
I requested my bag to be returned
I requested my bag to be returned. There was concerns regarding your description of my bag. I ask to show me pictures of the wear you described. You refused. In an email you stated that you would send me back my bag with all the original accessories. You did not. You kept my original box, and tags. I am very disappointed with your company.

Risposta di Rebag
good quality
Join was extremely helpful on the…
Join was extremely helpful on the phone. He answered all my questions and gives me confidence in Rebag!
Carolina assisted me today and was very…
Carolina assisted me today and was very attentive; she helped me with exactly what I needed. Thank you for your promptness.
Thanks for the excellent customer…
Knas provided outstanding customer service. Very patient, responsive, and helpful throughout the entire process. All questions were addressed promptly, and the support was greatly appreciated. ⭐⭐⭐⭐⭐
They didn't return my bag
They didn't return my bag. I will pursue legal action against you. Your customer service is extremely poor.

Risposta di Rebag
Danilo is always so helpful!
Great customer service!
Each person, Cleo, Carolina, and Oluewn were pleasant, so helpful, and each one was making sure my issue had been taken. Great customer service, and attention to detail. Will always shop @ReBag.
Latoya was GREAT!
Latoya was GREAT! Very friendly and FAST. Thanks Latoya!
I ordered a wristlet from Rebag and…
I ordered a wristlet from Rebag and when it arrived I discovered it was much larger than what I needed. I emailed customer service and they took care of everthing. They responded in less than 24 hours and I had a return tag to send it back with no questions asked. Latoya followed up to the initial email response with additional details and was very helpful. Will absolutely order from Rebag again.
Rebag is fantastic
Rebag is a fantastic concept to help reduce fashion waste. You can trust the product's authenticity and the fair evaluation they give of each product, so you know exactly what you are getting. Jaun (Desert Hills, CA storefront) and Latoya (Customer Service) were very helpful in handling my account. 10/10 would recommend. Thank you!!
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