So far, you have given my trade-in zero value in spite of a RealReal invoice from a few months ago showing we paid $660 for the legacy purse. I am expecting an explanation, because without it there wi... Leggi di più

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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The process took toooo long. Getting a hold of an appropriate person to discuss the status was not smooth. Supposedly my SA that texted me for guidance was not always available( hit or miss.) The tra... Leggi di più
This was my first purchase from Rebag, and I'm impressed. The LV tote I purchased was in fabulous condition, almost like new--yet Rebag humbly rated it as "Good." More highly-rated bags must have ne... Leggi di più
I'm very impressed with my Celine bag! This was my first time buying a pre-loved luxury handbag. The description was in "very good" condition, and I would actually have put this handbag in "excellent"... Leggi di più
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 72% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Danilo was very helpful in answering my…
Danilo was very helpful in answering my question in regards to payout for my item. It does take a while however I have had no problems so far!
Fast delivery
Fast delivery, amazing condition, almost new, experience was better than expected. Also amazing customer service. I Will become a recurent client.
The product I purchased was cancelled…
The product I purchased was cancelled and I was informed about it only when I enquired.

Risposta di Rebag
Horrible “customer service” if you can…
Horrible “customer service” if you can call it that. Bought a travel bag that smelled strongly of marijuana and they told me it was a food smell to cover their butts. Disgusting!

Risposta di Rebag

Risposta di Rebag
well firstoff ive had to repurchase the…
well firstoff ive had to repurchase the bag 3 times from your site due to shipping restrictions next ive ordered the bag now 8 days ago still no tracking info and trying to get a live body on the phone to find out whats up with the purchase has not been easy its a robot that at the end tells you to leave a message so yes it has not been the best situation to date

Risposta di Rebag
Poor customer service.
It is absolutely impossible to contact Rebag by phone. I wasn’t able to get through after multiple attempts. I like my bag but customer service stinks.

Risposta di Rebag
The process took toooo long
The process took toooo long. Getting a hold of an appropriate person to discuss the status was not smooth. Supposedly my SA that texted me for guidance was not always available( hit or miss.) The transaction was not process correctly. Then finally Marcus got involved to correspond with me at the last minute to insure merchandise purchase transaction was done correctly.
The packaging can improve
Offer is very low and even worth the…
Offer is very low and even worth the time and effort for me to request for a quote. Very disappointed!

Risposta di Rebag
Not bad if you don’t mind waiting forever!
I loved downloading the app and getting a price for my bags from them instantly. The free shipping was nice too! Once they received my bags, it took them almost 2 weeks before I heard back from them and they lowered the price just a little bit on each bag, which I was really surprised that they didn’t lower it more than they did. The one downfall that I found with them is there are no instructions anywhere on their website as to how long it’s going to take two number one review my bags and then how long in between that before they put the money into my wallet which took over a month. They tell you 30 days when you email them to ask them but nowhere on that website did it say it was gonna take that long. Not only that, but once I did receive the funds in my wallet, it charged $60 to have it put over into my account so yes in the end even though it was convenient I lost money on the two bags that I sent them. Trust me, sell them elsewhere.

Risposta di Rebag
Picture looked nothing like the purse I received
Ordered a $1500 LV purse and didn’t look anything like the picture online. Now I have to pay $50 to return it. So be careful what you buy from this company.

Risposta di Rebag
Great deal on a very nice bag
This was my first purchase from Rebag, and I'm impressed. The LV tote I purchased was in fabulous condition, almost like new--yet Rebag humbly rated it as "Good." More highly-rated bags must have never been used. I couldn't be happier with the quality and the great deal I got.
It arrived quickly and carefully packaged in a custom cover bag, similar to those new designer handbags come in. Overall, a great experience!
Great customer service
Great customer service. Reliable company. Bought from them several times.
Very good quality and even though they…
Very good quality and even though they fit I would say next time I would go up a half or whole size.
Thank you for my bag
Thank you for my bag. The process was quick and easy and I love my purchase
Great shopping experience
I had been searching for a bag for a few months and finally found one that met my qualifications. The bag is beautiful and is in pretty condition than described. I am looking forward to my next purchase with Rebag!
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