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Valutata 5 stelle su 5

Always helpful staff, always delivered timely, if anything not available options are given. Good quality items - have been using for several years now

L'azienda ha risposto

Valutata 5 stelle su 5

It was easy to find things I wanted on the website and then to complete the order. Real Foods kept me updated as they waited for stock of one item and then during the shipping process and then voila!... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I don't have a good health food store near me so I always order from Real Foods. Their own brand nuts, seeds, flours etc. are great quality and reasonably priced, and they've a good range of organic p... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Order ref 472819 I purchase 2 x 1 kg of Le Paludier brand , these guys send me Le Natursel brand and tried to convince me both are same. In fact the answer I got was ridiculous " "I have received... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio per il fitness e l'alimentazione
  2. Servizio di ordini alimentari online
  3. Farmacia
  4. Supermercato

Informazioni fornite da varie fonti esterne

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

5K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

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4,5

Tutte le recensioni

(4825)

82 recensioni negli ultimi 12 mesi

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Valutata 4 stelle su 5

I liked what I received which was two…

I liked what I received which was two squashes and a bulb of garlic but I don’t think the cost of it was worth it when you also include p&p.
The two pumpkins were small ones, a Hungarian blue and Crown Prince and the garlic was the size of the larger type you get in the supermarkets.

Unless it was for something I couldn’t get at a supermarket I don’t think I would get this again

In response, what I ordered I liked and if I needed something specifically special I wouldn’t hesitate to buy as the produce was good quality

18 dicembre 2024
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Risposta di Real Foods

As a small independent business we cannot match the buying power of the supermarkets, however, we do believe that the quality of all our fresh produce is generally second to none. All of our fresh produce is sourced from organic suppliers as we are Soil Association Certified. This ensures that all of our goods are 100% organic, however size and weight can vary due to this factor. Post and Packaging is charged up until £49, then orders over £49 receive free delivery.

Valutata 1 stelle su 5

The service is too slow for me

The service is too slow for me. I ordered on the 28th November and it will be here on 7th December. This item is coming by courier, I would expect that via Royal Mail. I buy everything online and courier service is 3-5 days. I appreciate this is a small company but I buy many items from small companies and sole traders.
I would not normally engage like this, everyone is trying to make a living. I always try to be fair and honest. However. I actually contacted this organisation to ask where the order was as it was taking so long. I had paid for courier service. I was informed Yodel was very busy and behind with deliveries. When the item arrived I opened the package, pulled out the packet of beans and they flew all over the kitchen. There was a huge hole in the eco packaging. They were all over the table and floor. I took pictures of the mess and the huge rip in the packaging. I complained and was given a refund. I would never have added to the original three star review I gave. However, the reply has made me look like I have lied about the length of time of delivery. So here is the full experience I had and have changed the three star to one.

28 novembre 2024
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Risposta di Real Foods

We are sorry you felt the service is too slow, but, since your order contained fruit & vegetables, as explained on our web site, it was held until we received our fresh delivery of produce to ensure the goods arrived with you in the best possible condition. Your order was placed on Thursday 28th November after the fruit & veg dispatch cut off for that week, and so was held until the following Wednesday when our next fresh delivery arrived. You received on Thursday 5th December, as it was dispatched on Wednesday 4th December. We dispatch all of our orders on a 24-hour delivery service.

Valutata 5 stelle su 5

I have been ordering from real foods…

I have been ordering from real foods for a while. I have ordered various items and I have never been disappointed. Would definitely recommend

23 novembre 2024
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Risposta di Real Foods

Thank you for taking the time to leave this review for us, we really appreciate hearing from our regular customers.

Valutata 5 stelle su 5

realfoods.co.uk are a great company

realfoods.co.uk are a great company, they always deliver .Great selection of edible and delicious grub .

22 novembre 2024
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Risposta di Real Foods

Thank you for leaving this review for us. We appreciate this greatly.

Valutata 5 stelle su 5

Such a wonderful range of produce

Such a wonderful range of produce. As a child my mum grew spaghetti squash and to see it on offer was just amazing. Also yellow beets and Spartan apples! Really excited. Easy to order and prompt delivery expertly packaged. Thank you so much.

15 novembre 2024
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Risposta di Real Foods

We are really glad to hear you are happy with the range of products we supply. Thank you for taking the time to leave us this review, we appreciate this greatly.

Valutata 4 stelle su 5

Quick and easy

Quick and easy. Well-designed menus are easy to navigate. Also, organic food should be priced reasonably and not imported from China, which is highly recommended.

It would be great to see a chilled food delivery in the future.

14 novembre 2024
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Risposta di Real Foods

Thank you for leaving this review, we really appreciate it.

Valutata 1 stelle su 5

their price for pistachio nuts is…

their price for pistachio nuts is Double that of their competitors Grapetree and Whole Foods so don't buy from this company.I thought I was getting 1kg bags as their competitors but they delivered 500g for the same price.I asked them to help me but they basically told me tough luck be more carefull in future we don't pricematch

14 novembre 2024
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Risposta di Real Foods

It is unfortunate that you made an error reading the sizes and pricing on our website, but unfortunately as a small independent business we are not always able to price match with our competitors. We always strive to offer the best quality products we can at the best prices we are able to relative to our purchase prices.

Valutata 5 stelle su 5

Lovely Porridge

Another order for 25 kg bag of organic jumbo oats. Easy to order, arrived in a few days, well packaged and makes lovely porridge. It takes me several months to eat the whole bag, and it tastes just as good at the end of the bag.

3 novembre 2024
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Risposta di Real Foods

Thank you for taking the time to leave this review for us. We appreciate this greatly. We are glad to hear you are happy with the products and service we provide.

Valutata 5 stelle su 5

Fantastic range, fantastic service

Fantastic range of wholefood and natural household products. We use them regularly for deliveries as we live in a remote place with limited access to these things. It's always well packaged, using cardboard that we can then compost.

29 ottobre 2024
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Risposta di Real Foods

Thank you for leaving a review, we really appreciate you taking the time to do this.

Valutata 5 stelle su 5

Great service

Ordering process was very easy and delivery on time. Will definitely order again.

28 ottobre 2024
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Risposta di Real Foods

Thank you!

Valutata 5 stelle su 5

Excellent service and range of foods etc.

Have been using Realfoods for a few years now. I love the range of items, particularly the organics, the ease of ordering and the quick delivery. I'm particularly keen on the compostable packing they use for many items they sell. Everything is always well packed too. Great independent company to support. Thanks very much.

19 settembre 2024
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Valutata 5 stelle su 5

Easy to order via website

Easy to order via website. Good updates and info as to when shipping and delivery take place. Excellent product.

23 ottobre 2024
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Risposta di Real Foods

Thank you for taking the time to leave a review with us and for the kind words!

Valutata 5 stelle su 5

Good first experience

First time I've used Real Foods company, a friend recommended the pomegranate juice for quality and value for money. Best quality I've tasted and cheaper than Amazon for 6 x 946mls even with delivery charge!!! Will be ordering again in due course. Ordering was easy and delivery came within 3 days, very acceptable.

22 ottobre 2024
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Risposta di Real Foods

Thank you for taking the time to leave a review!

Valutata 1 stelle su 5

Terrible customer service

First order delayed as items out of stock. 2nd order had one item out of stock so received an email "held for 7 days". 2 weeks later still no order or further correspondence.
I contacted them and was informed they were holding as " I hadn't paid as the paypal payment hadn't 'been successful 'when I ordered ". Could they not have informed me instead of waiting 3 weeks for me to contact them asking where my order was.
I have cancelled the order and won't be shopping with Real Foods again.

21 ottobre 2024
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Risposta di Real Foods

We do apologise for this mistake and for not contacting you sooner. There was a technical error with your order which caused it to escape our normal processing systems. That has been rectified and hope you might try us again.

Valutata 5 stelle su 5

Had the products i like at a good…

Had the products i like at a good price, they were short of stock but communicated well and gave me delivery options and now I've got everything i need. Will order again.

20 ottobre 2024
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Risposta di Real Foods

Thank you for taking the time to leave a review with us.

Valutata 5 stelle su 5

Real Food company is great.

Real Food company is very reliable and high quality of products. Customer service is very friendly, helpful and professional. I highly recommend this company.

18 ottobre 2024
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Risposta di Real Foods

Thank you for taking the time to leave a review for us, it is greatly appreciated.

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