Always helpful staff, always delivered timely, if anything not available options are given. Good quality items - have been using for several years now
L'azienda ha risposto
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Scopri cosa dicono le persone
It was easy to find things I wanted on the website and then to complete the order. Real Foods kept me updated as they waited for stock of one item and then during the shipping process and then voila!... Leggi di più
L'azienda ha risposto
I don't have a good health food store near me so I always order from Real Foods. Their own brand nuts, seeds, flours etc. are great quality and reasonably priced, and they've a good range of organic p... Leggi di più
L'azienda ha risposto
Order ref 472819 I purchase 2 x 1 kg of Le Paludier brand , these guys send me Le Natursel brand and tried to convince me both are same. In fact the answer I got was ridiculous " "I have received... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.
Informazioni di contatto
37 Broughton Street, EH1 3JU, Edinburgh
- 0131 556 1772
- webshop@realfoods.co.uk
- realfoods.co.uk
4,5
Eccellente
5K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Real Foods
Thank you!
Exceptional Choice and Quality
Their recipes are great and it’s really easy to put the required ingredients in your basket, and only the quantity you require. Cutting down on waste in your cupboards.
Excellent range of products, that aren’t found in the major supermarkets.
Products arrive well packed, with good ‘use by’ dates.
18 ottobre 2024
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Mixed bag
They had what I wanted, fresh, organic turmeric. Sadly a lot of what turned up was very small pieces, a nightmare to peel and pretty much guaranteed to rot if planted sadly. Some bits were great, it's just 50% of the weight wasn't great.
15 ottobre 2024
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Good service
It always arrives promptly and is very well packaged
10 ottobre 2024
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Risposta di Real Foods
Thank you for taking the time to leave a review!
RealFoods are always communicative and…
RealFoods are always communicative and friendly. They keep me informed at all stages from my ordering to my delivery.
8 ottobre 2024
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Risposta di Real Foods
Thank you for leaving a review, we greatly appreciated this.
Very efficient service
The items I ordered were dispatched within a couple of days and were delivered without any issues to my home. I place orders intermittently with Real Foods because they stock items that I would have difficulty finding elsewhere and I appreciate the level of service they offer.
5 ottobre 2024
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Risposta di Real Foods
Thank you for taking the time to leave a review, we really appreciated this. We are glad to hear you are happy with the service we provide.
Not happy
Not received my order after it being placed a week ago on Monday. I have tried to ring you, filled in a form on your website and emailed you with no response. The last order my ginger was mouldy. You did refund me but this is now my 3rd order and you send me an email to review you yet I haven’t even received my order!!!!!! Bb
5 ottobre 2024
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Risposta di Real Foods
We do apologise for no response, unfortunately at the time of you contacting us we were closed for the weekend, we did speak to you on the Monday and arranged a redispatches of the missing order as requested.
Easy to use website
Easy to use website, great product that arrived on time
3 ottobre 2024
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Risposta di Real Foods
Thank you.
Great range, easy ordering
Real Foods has a great range of produce. The ordering process is easy given the number of items there are in stock. The staff are friendly and helpful. They are excellent about advising about stock levels and provide choice of waiting to complete the order. Items arrive quickly and well-packed. Ther
20 settembre 2024
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Risposta di Real Foods
We are always happy to hear that customers enjoy the range of produce we offer and the service we provide. Thank you for taking the time to leave a review, we really appreciated it.
Great products, great prices, great service
Have always delivered excellent products at excellent prices. Top service that's been consistent for years. Keep it up!
25 settembre 2024
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Risposta di Real Foods
Thank you for leave a review, we really appreciate you taking the time to do this. We are glad to hear you are happy with the service we provided.
Would recommend
Would recommend
Top notch wines, good range of quality herbs and spices. The lemongrass and lychee kamboucha is delicious!
Everything is very well packed.
21 settembre 2024
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Risposta di Real Foods
Thank you for taking the time to leave a review, it is always appreciated. We are glad to hear you are happy with the products and service we provided.
Good customer service
My PayPal payment did not go through for some reason and I was emailed and asked to contact customer services to complete the order. It was very difficult getting through to them by phone but I eventually emailed and they called me back a couple of days later. In order to pay through PayPal I had to cancel and then resubmit my order but once payment was taken the goods were sent out the same day.
Despite there being a problem, customer service were friendly, helpful and dealt with things quickly and efficiently.
16 settembre 2024
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Risposta di Real Foods
Thank you for taking the time to leave a review with us, we really do appreciate it.
Good web site, good purchase
Good web site, easy to use, products clearly displayed and itemised.
10 settembre 2024
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Risposta di Real Foods
Thank you for taking the time to leave such a wonderful review, it is greatly appreciated.
First order and definitely not the last
First order and definitely not the last. Great communication from the team and items arrived in good condition. Hasta la vista!!
3 settembre 2024
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Risposta di Real Foods
Thank you for taking the time to leave a review, it is really appreciated. We are really glad to hear you are happy with the service we provided.
Not as great fruit and vegetables what…
Not as great fruit and vegetables what I was hoped to see. Some fruit old and not nice looking. Not going to order again from them. No apologie after receiving badly packaged parcel and with old and not nice looking fruit. I did get small refund but still not happy with the product at all.
30 agosto 2024
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Risposta di Real Foods
We do apologise that the packaging wasnt to our usual standards, we have passed this information onto our packing team for future reference. We can see we did issue a full refund on the damaged items for you.
So pleased I've found another independent source for my staple groceries!
A great choice of products, easy to buy and arrived promptly. So pleased I've found another independent source for my staple groceries.
21 agosto 2024
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Risposta di Real Foods
Thank you for taking the time to leave a review, it is always appreciated. We are really glad to hear you are happy with the service we provided.
The company were swift to reply and…
The company were swift to reply and send the goods,
The black mark is their delivery people. Box got thrown over the gate ,NOT delivered to my parcel box by front door.
18 agosto 2024
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Risposta di Real Foods
Thank you for leaving this review, this is greatly appreciated.
The best out there
I have tried 7 different meal prep companies and I can save you the bother and tell this is by far the best out there. No one comes close I promise you so just take my advice
13 agosto 2024
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Risposta di Real Foods
Thank you for taking the time to leave such a wonderful review, it is greatly appreciated.
Real Foods great quality, reliable mail order
Real Foods are a great company. I use them for my own goodies and for sending yummy food parcels to my three daughters.
Great range of products, highly recommend the quality and range of organic and non organic items and food. Deliveries are always accurate, on time and free postage if you are main land U.K. and spend over £49. Easy to do! I love their easy to use web site.
Love them!
10 agosto 2024
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Risposta di Real Foods
Thank you very much for taking the time to leave a review! We are happy to hear that yourself and your daughters love our products!
I am a 57YEAR OLD aspergers man and was…
I am a 57YEAR OLD aspergers man and was very
badly treated by specific members of there staff
on 03/08/24.
After explaining my circumstances they could not
accommodate my request for instore collection of my repeat prior order which they stopped without email
or any kind of explanation.don't use realfoods
3 agosto 2024
Non scritta su invito
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