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Valutata 5 stelle su 5

Always helpful staff, always delivered timely, if anything not available options are given. Good quality items - have been using for several years now

L'azienda ha risposto

Valutata 5 stelle su 5

It was easy to find things I wanted on the website and then to complete the order. Real Foods kept me updated as they waited for stock of one item and then during the shipping process and then voila!... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I don't have a good health food store near me so I always order from Real Foods. Their own brand nuts, seeds, flours etc. are great quality and reasonably priced, and they've a good range of organic p... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Order ref 472819 I purchase 2 x 1 kg of Le Paludier brand , these guys send me Le Natursel brand and tried to convince me both are same. In fact the answer I got was ridiculous " "I have received... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Servizio per il fitness e l'alimentazione
  2. Servizio di ordini alimentari online
  3. Farmacia
  4. Supermercato

Informazioni fornite da varie fonti esterne

For 50 years Real Foods has been at the forefront of natural food retailing and is the largest Scottish retailer of vegetarian, Fairtrade, organic, gluten-free, vegan, wheat-free and special diet food.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

5K recensioni

5 stelle
4 stelle
3 stelle
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Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(4825)

82 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

First time using this company

First time using this company. I made an order 6th march via website showing items in stock. On 13th March I was emailed and refunded saying item was not in stock. I would have expected to have been told a lot sooner if the season was over and stock not available so I could have gone somewhere else and not waiting for it.

13 marzo 2025
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Risposta di Real Foods

We are sorry it took us so long to let you know that the items were not available – we waited until we had received a new fresh food delivery, but do see that this was inconvenient for you. Please accept our apologies.

Valutata 5 stelle su 5

I was able to buy what I wanted from…

I was able to buy what I wanted from Real Foods that hadn't been available elsewhere. Good service and will buy from them again.

11 marzo 2025
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Risposta di Real Foods

We really appreciate you taking the time to leave this review for us, thank you.

Valutata 5 stelle su 5

Real Service at RealFoods

Good range of quality produce at very competitive prices. Website orders are processed fast with updates provided. Well packaged and quick delivery. All in all an outstanding shop and service, would highly recommend

15 febbraio 2025
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Valutata 5 stelle su 5

It is always a please to shop at…

It is always a please to shop at Realfoods online; it is fast and professional. Thanks

18 febbraio 2025
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Risposta di Real Foods

Thank you for the amazing feedback, it is greatly appreciated and we cant wait to have yourself back.

Valutata 3 stelle su 5

Disappointed with use by date

Disappointed with use by date, ordered a case of alpro growing up milk for my granddaughter during her visits here and all 8 cartons had a 3 week date which we will never use. The ones I bought in supermarkets have a use by date of Sept to Oct 2025 (around 6mths)

5 febbraio 2025
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Risposta di Real Foods

Thank you for taking the time to leave a review with us. If you contact us via our email, we will happily arrange a refund for any unused cartons that are out of date for yourself. We do ensure that we do our best to make sure all items are within the Best Before Date window as stated in our policy, however these have managed to slip through and for that we do apologise.

Valutata 1 stelle su 5

They don't have stock and no reply to…

They don't have stock and no reply to mail

26 gennaio 2025
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Risposta di Real Foods

We do apologise for the item not being in stock at the time of order. We did send update regarding this order on the 27th January, 29th January and the 3rd February, we do have occasions where our email go into customers spam folders, this may be the case here.

Valutata 5 stelle su 5

Great ethical minded business

Great ethical minded selection, quick delivery, so reliable. Please don't be tempted to start selling more products grown in China. It is becoming more and more difficult to find reliably ethically produced health food. You are currently the only store able to deliver nationwide bulk order French grown soya milk, so thank you so much for staying the line in this challenging trade climate.

24 gennaio 2025
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Valutata 5 stelle su 5

The product arrived soon than expected

The product arrived soon than expected. The use-by date was next year. I wish there were some cooking instructions with my beans.

21 gennaio 2025
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Risposta di Real Foods

Thank you for taking the time to leave this review, we really appreciate it. Please see the link this has advice on how to cook these, https://www.realfoods.co.uk/article/the-real-foods-guide-to-pulses.

Valutata 5 stelle su 5

Excellent!

Easy to order. Good price. Prompt delivery, excellent packaging. Excellent product!

19 gennaio 2025
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Risposta di Real Foods

Thank you for taking the time to leave this review for us, we really appreciate this.

Valutata 1 stelle su 5

Mouldy oranges, delayed delivery

I ordered oranges on the 26th December, which the website said were in stock, with a 3-6 working day delivery. I finally received them on the 10th January. I called twice only to be waiting for over 45 minutes with no one responding. I sent an email and was told the delay was due to Christmas holidays. 4 of the oranges are mouldy and cannot be used. Very very frustrating not being able to contact anyone, when you have a problem.

10 gennaio 2025
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Risposta di Real Foods

We do apologise for this experience with us, this is not the standard of service we strive to provide. In regards to the oranges being mouldy, please email us the details and we will be happy to issue a refund on these for you. Unfortunately the ones showing in stock were sold through our physical shop before we could allocate these to your order and due to how the Scottish public holidays fell, we did not receive a new delivery of Seville oranges until our next delivery containing fresh fruit and vegetables on the 8th January.

Valutata 5 stelle su 5

Always use Real Foods!

Efficient service, great products and really good communication/customer service. thanks

11 gennaio 2025
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Risposta di Real Foods

Thank you for taking the time to leave this review for us. We are glad to hear you are happy with the products and service we provide.

Valutata 5 stelle su 5

Many thanks for the beautiful fresh…

Many thanks for the beautiful fresh citrus fruits and vegetables. All organic and packed with care and received very quickly. Thank you again. Best wishes to you all.

10 gennaio 2025
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Risposta di Real Foods

We are really glad to hear you are happy with the products we supply. We really appreciate you taking the time to leave this review for us.

Valutata 1 stelle su 5

I made one payment

I made one payment - my account showed 2 as pending - 1 of which was on paypal repeat. Contacted real foods and their explanation was - this is how it is. I had to identify the second pending payment - contact them to highlight it and then they had to cancel it. I asked whether this would happen again - question ignored. Real Foods this is not good enough - this is how you lose customers.

2 gennaio 2025
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Risposta di Real Foods

We do apologise for this misunderstanding. We did confirm with yourself that only one payment was taken and how our payment system works. Since we take payment at the time of dispatch and not at the point of order, when you place your order PayPal takes an authorisation for the order amount. Once the order is ready for dispatch then payment is taken and the authorisation is cancelled. In certain situations there is a short delay on PayPal between the authorisation being cancelled and it actually disappearing from accounts.

Valutata 2 stelle su 5

I placed my first order 448031 for…

I placed my first order 448031 for tumeric yesterday, now I am being told it is out of stock. It should have told me this was the case before I placed my order so I could have ordered somewhere else. Very underhand and dishonest.

Have now had an email saying the order has been processed. This morning the website said it was out of stock. Confusing and conflicting information.

8 gennaio 2025
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