Thank you for having Alistair Wood, Saransk Bansid & Michael Blum share their knowledge with us. They each did an excellent job I am tech challenged but I was able to join the meeting and learn how... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Easy to use platform with a great selection of banks and terms. You establish your credentials once and are ready to go with options that include high yield savings accounts and CDs as well as no pena... Leggi di più
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I had to contact Raisin twice. The second time because I couldn't remember what the representative the first time told me. Both representatives were very helpful and knowledgeable. They were very pat... Leggi di più
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The experience was smooth. I did receive a bonus code in an email after I initiated my transfer, I sent an email request to ask whether I could still receive the bonus. I was advised that I will be pl... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Informazioni di contatto
New York, Stati Uniti
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4,4
Eccellente
895 recensioni
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Le persone hanno visualizzato anche
I have one external account listed for…
I have one external account listed for transferring cash in and out; was told that that choice can never change? It belongs to my credit union and I would prefer to change to another bank so I could move larger amounts at one time
6 febbraio 2026
Non scritta su invito
Risposta di Raisin U.S.
Thank you for your feedback. We understand why flexibility with linked external accounts is important, especially when transfer limits affect how you manage larger amounts.
For security and regulatory reasons, there may be restrictions around changing a previously linked external account. That said, being told it can “never” be changed certainly warrants clarification, and we’re sorry for any confusion or frustration this may have caused.
We’d like the opportunity to review your account and provide clear guidance on what options may be available. In some cases, there may be alternative solutions depending on your specific situation.
Please reach out to us directly at (844) 994-3276 and our team will be happy to take a closer look and walk you through the available next steps.
We appreciate you bringing this to our attention.
Raisin seems to be very user friendly…
Raisin seems to be very user friendly and connects us with top banks, thanks Raisin
10 febbraio 2026
Non scritta su invito
Risposta di Raisin U.S.
Thank you so much for the kind words!
We’re glad to hear that you find Raisin user-friendly and that connecting you with competitive offers from top banks is making a difference. That’s exactly what we aim to do, make it simple to access great savings options in one place.
We truly appreciate your support. Thanks for choosing Raisin!
It was fine
It was fine. The person who handled the call was prompt and courteous, knowledgeable and helpful.
6 febbraio 2026
Non scritta su invito
Risposta di Raisin U.S.
Thank you for your feedback!
We’re pleased to hear that your experience was a positive one and that our team member was prompt, courteous, and helpful. Providing knowledgeable and respectful support is very important to us, and it’s great to know that came through during your call.
We appreciate you taking the time to share your experience and thank you for choosing Raisin.
The rate was just what we were looking…
The rate was just what we were looking for. Wish we had set up for a longer term.
6 febbraio 2026
Non scritta su invito
Risposta di Raisin U.S.
Thank you for sharing your feedback. We’re so glad to hear the rate was just what you were looking for. We understand the feeling of wishing you’d locked in a longer term, especially when you’re happy with the rate. The good news is that we regularly offer a variety of competitive terms, so there may be future opportunities to find a longer-term option that fits your goals. We appreciate you choosing Raisin and look forward to helping you make the most of your savings.
I really like doing busines with Raisin and their partner Banks!
I really like doing business with Raisin. They are always supplying us with Banks that are willing to offer us reasonable savings rates to help us earn interest on our money. No matter how much or little you have, you can feel confident that your money will work for you.
10 febbraio 2026
Non scritta su invito
Risposta di Raisin U.S.
Thank you so much for your kind words and for choosing Raisin. We’re glad to hear that you value the range of competitive savings options available through our platform. Our goal is to make it easy for customers to access strong rates from trusted banking partners, regardless of balance size, so it’s wonderful to know that you feel confident putting your money to work with us. We truly appreciate your support and look forward to continuing to serve you.
Attempted to open an account
Attempted to open an account, but their system claims it can't verify my identity. I called and they reset it, so I tried again and it still couldn't verify it. I have my license, social security card, and birth certificate and haven't moved in 7 years, so seems very bizarre.
9 febbraio 2026
Non scritta su invito
Risposta di Raisin U.S.
Thank you for sharing your experience. We’re sorry to hear about the difficulty you encountered while attempting to open an account.
Identity verification is an important part of protecting our customers and complying with regulatory requirements, but we understand how frustrating it can be when the process doesn’t work as expected, especially when your information is accurate and up to date. In some cases, verification systems rely on third-party data sources, and even small discrepancies or limited reporting history can cause an application to be flagged.
We appreciate that you took the time to call and try again. That said, we understand how discouraging it must have been to receive the same result.
We’d welcome the opportunity to take a closer look at what happened and see if there’s a way to help move things forward. Please reach out to us directly at (844) 994-3276 so our team can review your application in more detail.
Thank you again for your feedback as it helps us continue improving our processes and customer experience.
Abysmally poor customer service
We had a high yield savings account at Raisin. A couple of weeks ago we tried to have the contact telephone number changed. We both called Raisin and tried to change it online. No luck with either strategy. On several occasions we spoke with a man named Josh O. He had us go through several cumbersome procedures and told us that the contact number would be changed. It never was. So, we withdrew the funds that were deposited at Raisin. We will never do business with them again. They have abysmally poor customer service and their agents are unkind and incompetent. Overall, dealing with them has been a nightmare.
2 febbraio 2026
Non scritta su invito
Risposta di Raisin U.S.
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you encountered while trying to update your contact information.
Updating account details should be straightforward, and we regret that the process felt cumbersome and that your issue was not resolved as expected. We also take your comments about customer service very seriously. Providing clear guidance and respectful support is extremely important to us, and we’re disappointed to hear that we did not meet that standard in your case.
While certain security procedures are required when making changes to account information, especially for high-yield savings accounts, we understand that these steps should be handled efficiently and communicated clearly. Your feedback will be shared with our team so we can review what happened and identify opportunities to improve both our processes and our service experience.
If you’re open to it, we would appreciate the opportunity to look into this further. Please reach out to us directly at (844) 994-3276 so we can review your experience in detail.
We’re sorry again that this was your experience and appreciate you bringing it to our attention.
Representative clearly explained
Representative clearly explained why I received the notice, and also admitted I shouldn’t have gotten it.
2 febbraio 2026
Non scritta su invito
Risposta di Raisin U.S.
Thank you for the five-star review! We’re glad our representative was able to clearly explain the situation and acknowledge the error. Transparency and accountability are important to us, and we appreciate you taking the time to share your experience. Please don’t hesitate to reach out if we can help with anything else.
Your Cutomer Service rep
Your Cutomer Service rep, Nate, was excellent. But your policy, which he explained, is terrible -- when Raisin's promotional offer language is ambiguous, Raisin will not make good on the customer's valid interpretation. The burden should be on Raisin to clearly explain their rules, and pay promo rewards when Raisin's language causes customer misunderstanding. No more Raisin for me!
2 febbraio 2026
Non scritta su invito
Risposta di Raisin U.S.
Thank you for taking the time to share your feedback. We’re glad to hear that Nate provided excellent service and will be sure to recognize him for his efforts.
That said, we’re truly sorry for the frustration you experienced with our promotional offer terms. Your point is well taken and clear communication is essential. When our language causes confusion, that’s something we take seriously. While our representatives are required to follow established policies, we understand how disappointing it can feel when expectations don’t align with the outcome. Your feedback has been shared with our team as we continue working to improve how our promotions and terms are communicated.
Great person there I talked friendly…
Great person there I talked friendly voice & knowledgeable.
Thank you
28 gennaio 2026
Non scritta su invito
Risposta di Raisin U.S.
Thank you for your kind words! We’re thrilled to hear that you had a friendly and knowledgeable interaction with our team. Providing professional and approachable service is very important to us, and we truly appreciate you sharing your experience.
Everything went the way explain.
29 gennaio 2026
Non scritta su invito
Risposta di Raisin U.S.
Thank you for your feedback! We’re glad to hear that everything went as explained. Providing clear guidance and ensuring a smooth experience for our clients is very important to us, and we appreciate you sharing your experience.
KNOLEGABLE AND SPOKE ENGLISH.
23 gennaio 2026
Non scritta su invito
Risposta di Raisin U.S.
Thank you for your feedback! We’re glad to hear that our team was knowledgeable and able to communicate clearly in English. Providing clear, helpful, and professional service is always our goal, and we appreciate you taking the time to share your experience.
Rapid Response
My request was addressed extremely fast, which made me very pleased.
23 gennaio 2026
Non scritta su invito
Risposta di Raisin U.S.
Thank you for your feedback! We’re delighted to hear that your request was handled quickly and that you were pleased with our service. Providing timely and efficient support is very important to us, and your kind words are greatly appreciated.
Risposta di Raisin U.S.
Thank you for sharing your experience! We’re glad to hear that adding a beneficiary to your accounts was easy and seamless. Making our processes simple and convenient for our clients is always a top priority.
Great Customer Service
I have had nothing but great experiences when contacting your office, the staff is professional, friendly and courteous.
26 gennaio 2026
Non scritta su invito
Risposta di Raisin U.S.
Thank you so much for your kind words! We’re thrilled to hear that your experiences with our team have been positive. Providing professional, friendly, and courteous service is our top priority, and your feedback truly means a lot to us. We look forward to continuing to serve you!
Bizarre process to update checking account
Decent marketplace for high yield savings and CDs. However. If you want to change the checking account you’re using to transfer funds, you have to submit a service request and they require you to provide a bank statement of the account to prove you own it (something that is not needed at the initial setup). I find this bizarre. The only “proof” a bank statement provides is that a pdf has been created that matches the requested account. It’s easier to just open an account at another online bank.
23 gennaio 2026
Non scritta su invito
Risposta di Raisin U.S.
Thank you for your feedback and for sharing your experience. We’re glad to hear that you find the marketplace valuable for high-yield savings and CDs.
We understand your concern regarding the process for changing a linked checking account. While it may feel unexpected compared to the initial setup, the additional verification step is in place to help protect customers and prevent unauthorized changes or fraudulent activity. Requiring documentation when updating sensitive account information is part of our security and compliance standards.
That said, we appreciate you taking the time to point this out, and we’ll be sure to share your feedback with our team as we continue to look for ways to make the process as smooth and transparent as possible. If you need assistance with a service request, our support team is always happy to help.
Great Company to Facilitate Investing funds…
I became aware of Raisin while browsing and was very suspicious of scamming possibilities because the offers seemed too good to be true. I researched more, spoke to their Reps and decided to take a chance. The Reps are very knowledgable (Leon--all of those that I had spoken to) and my bonus was deposited into my account without a hitch. What a great experience that was--so far-- I have yet to transfer funds out so am hoping that experience will be satisfying as well.
26 gennaio 2026
Non scritta su invito
Risposta di Raisin U.S.
Thank you for taking the time to share your experience and for your thoughtful 5-star review. We truly appreciate your diligence in researching Raisin and are glad our representatives, especially Leon, were able to answer your questions and earn your trust. It’s great to hear that the account setup and bonus deposit process went smoothly. We’re committed to providing a positive experience at every step, including fund transfers, and our team is always here to help if you need any assistance along the way. Thank you for choosing Raisin, we’re glad to have you with us!
Maravilloso muy agradecido muy buena…
Maravilloso muy agradecido muy buena compañía
24 gennaio 2026
Non scritta su invito
Risposta di Raisin U.S.
¡Muchas gracias por su comentario! Nos alegra saber que tuvo una experiencia tan positiva y que se siente satisfecho con nuestro servicio. Agradecemos su confianza y preferencia. Estamos a su disposición para lo que necesite y esperamos seguir cumpliendo con sus expectativas.
Risposta di Raisin U.S.
Thank you for the five-star review! We appreciate your kind words and are happy to hear you had a great customer service experience. We look forward to serving you again.
This is the worst experience I have…
This is the worst experience I have ever had. I am 85 years old and would not recommend Raisin to any older individual. Everything was fine until I transferred hundreds of thousands of dollars to Raisin. As soon as they got my funds they locked my account January 12 of 2026. First they asked for front and back of my driver's license which I provided. Then wanted a selfie which I provided. Then wanted a copy of my bank statement. I provided that and even provided a screenshot of my bank account. Then they said they needed a digital copy of my bank account which I provided. Last communication from support was January 16 saying the earliest they could provide update was Tuesday January 20 because of holiday. Well this is Tuesday and I have emailed support with absolutely no answer....
UPDATE: My account was unlocked 01/23/26. I can appreciate making sure information is correct. The delay was just concerning but everything is ok now.
19 gennaio 2026
Non scritta su invito
Risposta di Raisin U.S.
Thank you for sharing your experience. We are truly sorry for the frustration and concern this situation has caused, especially given the length of time involved and the impact of having your account restricted.
We understand how upsetting it can be to have access to your funds delayed, and we take concerns like this very seriously. Account security reviews can sometimes require multiple verification steps to protect customers, but we recognize that the lack of timely communication you described is not the experience we aim to provide.
We sincerely apologize for the delay in follow-up after January 16 and for any stress this has caused. We encourage you to contact our support team again through our official support channel or escalation process so your case can be reviewed promptly and updates can be provided as soon as possible.
Your feedback is important to us, and we appreciate you bringing this to our attention. We are committed to improving both our communication and support experience.
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