Raisin U.S. Recensioni 

Worst platform ever! I don’t recommend
Its a nightmare to deal with the customer service,especially if you need to update your banking information. What should be a simple process becomes unnecessary extremely complicated and time consuming. They are not helpful or easy to deal with like other platforms or banks in US.

The representative was knowledgeable and friendly.

Dylanni provided me with excellent customer service. She responded quickly and followed-up as promised. Thanks for being great to work with and being a great platform.

After several failed attempts at a phone call (my fault, I had two numbers transposed) I emailed and within an hour or so I got a very detailed response to my question from Rayvnn. She was the one that also suggested. I checked my contact number to make sure I had the right one! Very happy with the service!

The ease of completing the task and the kindness and patience afforded me made my experience enjoyable. Thank you for your support!

I have spoken with raisin employees 3 or 4 times in the past 4 months for clarification. They are always stellar: no wait time, personable, genuine, informed, intelligent. My question is clarified within minutes- they don’t hurry you off incase you have a follow-up.

The agent I spoke with was very polite and helpful and handle my issue really fast. Would be more than happy to work with him again.

All my questions were answered. Person was very kind and helpful. I am new to Raisin, and am very impressed that a call could put my questions to rest.

Ashley was extremely professional, friendly and courteous despite me having a lot of unusual problems and she stayed with me past 8 to make sure my problems were solved. Five out of five stars!

The customer service representative was thorough in assisting me with my transaction. He also was helpful with other questions I had. Very pleasant.

The representative I spoke to was by far the most helpful customer service representative I have ever dealt with from any company. I actually had to ask her if she was real and not AI.

Great 👍 very helpful and let me know when I can get my funds

Starting the account and transferring funds was super easy with just a couple minor hiccups which were addressed by a very responsive customer service.

They took my $250K when I opened the account, then immediately locked me out of my account for “security reasons”. Said I had to verify my identity using some face scanning thing that wouldn’t work. They said there was no other option, and would not give me access to my money! So now I’m trying to get my money back. They won’t sent it back to my bank. They said I have to have my bank pull it back. It is ridiculous that they can just take my money and then lock my account. If they couldn’t verify me, why did they take my money?
They keep telling me to call their customer service, which I’ve done repeatedly, but they are no help at all! All they do is read from a script. If you give them a problem that’s not on the script, they won’t do anything to help you.

Using the website was not intuitive enough for me to complete this transaction without calling, unfortunately. Knowing that I needed to click on the bank currently holding the CD was not intuitive. Fortunately, the call was straightforward and short.
Carole

First of all, Eric was able to resolve my issue quickly and efficiently even putting up with my limit computer knowledge. Secondly, he was very pleasant and a pleasure to work with. Great job Eric!!!!

Rayvnn(Raisin support)

She was professional,sweet and answered 3 questions in a clear understandable manner that helped me make my decisions in a timely manner. She should be a trainer for your support staff.

Very nice. Knowledgeable!