My experience was very delightful. Ethan was able to answer all of my questions immediately and I can tell he is very knowledgeable with your products as well as your system. You could not ask for a... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
This was one of the best and easiest over the phone customer service interactions I’ve ever had. The lady that I spoke to Ashly Clark was kind and very easy to understand. She didn’t send me to anyone... Leggi di più
L'azienda ha risposto
My Raisin customer service agent, Ethan, was kind, thoughtful, knowledgeable, professional and efficient in helping me reach my solution! I’m very grateful for the ability to select the best no pena... Leggi di più
L'azienda ha risposto
I recently experienced identity theft and possible compromise of my account. The team at Raisin has been outstanding in their willingness to help sort everything out. Their two top priorities were to... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Informazioni di contatto
New York, Stati Uniti
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4,6
Eccellente
1K recensioni
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Le persone hanno visualizzato anche
My experience was very delightful
My experience was very delightful. Ethan was able to answer all of my questions immediately and I can tell he is very knowledgeable with your products as well as your system. You could not ask for a better representative for your company. What a pleasure in todays market.
5 agosto 2026
Non scritta su invito
Risposta di Raisin U.S.
We are so pleased to hear about your delightful experience! It's wonderful to know that Ethan was able to answer all your questions and demonstrate such extensive knowledge. We truly appreciate your kind words about the quality of service received.
Great Highyeild savings platform with great employees
The reps are always helpful and know exactly how to help me. I appreciate Raisin U.S. and their well trained reps.
5 agosto 2026
Non scritta su invito
Risposta di Raisin U.S.
We are so happy to hear that our representatives have been helpful and knowledgeable. We truly appreciate your kind words!
My Raisin customer service agent
My Raisin customer service agent, Ethan, was kind, thoughtful, knowledgeable, professional and efficient in helping me reach my solution! I’m very grateful for the ability to select the best no penalty CDs in minutes! Thank you!
3 agosto 2026
Non scritta su invito
Risposta di Raisin U.S.
We're so pleased to hear about your positive experience with Ethan! It's wonderful to know that you found our platform helpful in finding the best no-penalty CDs quickly. Thank you for sharing your feedback.
System off-line.
While I had some concern I was unable to access my account, the problem was repaired and I quickly received a message from Raisin support informing the problem was resolved. I've experienced as a Raisin customer for four years a continued improvement in the quality of product support. You're doing it right.
4 agosto 2026
Non scritta su invito
Risposta di Raisin U.S.
We're so glad we could quickly resolve your account access issue and keep you informed. It's truly rewarding to hear that you've noticed a continuous improvement in our product support over your four years as a customer. Thank you for your kind words!
Friendly and professional service.
31 luglio 2026
Non scritta su invito
Risposta di Raisin U.S.
We're so happy to hear you received friendly and professional service. We appreciate your kind words!
Ethan knew exactly what I wanted
Ethan knew exactly what I wanted - and helped to process my finds to the correct place.
Thanks!
4 agosto 2026
Non scritta su invito
Risposta di Raisin U.S.
We are so happy to hear that Ethan was able to understand your needs and assist you so effectively. We appreciate your kind words!
Happy customer
So far, Raisin has done everything as promised and expected. No surprises. Customer service has been helpful and responsive.
31 luglio 2026
Non scritta su invito
Risposta di Raisin U.S.
We're so happy to hear that our service has met your expectations and that our customer support team has been helpful. We appreciate your positive feedback!
Raisin is Great
The Raisin platform & customer service support was fantastic.
30 luglio 2026
Non scritta su invito
Risposta di Raisin U.S.
We're so happy to hear you had such a fantastic experience with our platform and support! We appreciate your kind words.
Risposta di Raisin U.S.
Thank you for sharing your experience with us!
Request account closure
I have requested to close one of my savings accounts thru email. This request is completed promptly within hours not days, and without any back and forth. I am very impressed of their efficiency.
28 luglio 2026
Non scritta su invito
Risposta di Raisin U.S.
We're so happy to hear that our efficiency impressed you! We always strive to provide prompt and seamless service for all our customers. Thank you for your kind words.
Tylan was patient and knowledgeable
Tylan was patient and knowledgeable. Very articulate in asking and answering pertinent questions. He was able to solve my issue after I had called 3 previous times.
29 luglio 2026
Non scritta su invito
Risposta di Raisin U.S.
We are so glad to hear that we were able to resolve your issue effectively. It's wonderful to know that Tylan was patient, knowledgeable, and articulate in assisting you.
Dylanni was so patient and clear in her…
Dylanni was so patient and clear in her instructions to guide me to the help I needed. As an older person, I appreciated the confidence she gave me and never did I feel belittled. Actually, over the years I have never felt that way with any of the agents that have helped me. They speak clearly and slowly. From their voice, I feel they love their job and genuinely want to help others.
29 luglio 2026
Non scritta su invito
Risposta di Raisin U.S.
We are so pleased to hear about your positive experience with Dylanni. It's wonderful to know that our agents have consistently provided clear, patient, and respectful assistance, making you feel confident and valued. We truly appreciate your kind words and are glad we could help.
RAISON PEOPLE ARE GREAT! THE NEW WEBSITE IS A BIT CUMBERSOME AND NOT 100% ACCURATE. NEEDS WORK!
Wendy was great!
The new website is not accurate with the maturity dates of CD's. This should be fixed.
15 luglio 2026
Non scritta su invito
Risposta di Raisin U.S.
We're glad to hear you had a positive experience with Wendy. We appreciate you bringing the website's CD maturity date inaccuracy to our attention; we are working to fix this.
Risposta di Raisin U.S.
We're delighted to hear that you found our service helpful and friendly, and that you appreciated our quick response. Thank you for your kind words!
PRESTO! Everything made clear
I was helped to understand dates, amounts, and transactions which had me baffled. Everything was made crystal clear. I really appreciate being able to talk with a LIVE, knowledgeable person!
28 luglio 2026
Non scritta su invito
Risposta di Raisin U.S.
We are so glad to hear that our team was able to clarify everything for you and that you had such a positive experience speaking with a knowledgeable person. Thank you for your kind feedback!
I had a great experiance with customer…
I had a great experiance with customer service!
She was very friendly and answered all my questions!
28 luglio 2026
Non scritta su invito
Risposta di Raisin U.S.
We are so pleased to hear that you had such a positive experience with our customer service team! It's wonderful to know that your questions were answered thoroughly and that you found our representative friendly.
I'M HONESTLY VERY IMPRESSED WITH YOUR…
I'M HONESTLY VERY IMPRESSED WITH YOUR REPRESENTATIVES!! ALWAYS VERY PROFESSIONAL AND HELPFUL!! I DO BANKING WITH A FEW OTHER INSTITUTIONS ON ONE OF THEM THAT I AM A PRIVATE CLIENT AND HAVE NEVER GOTTEN SUCH PLEASANT REPS LIKE I HAVE GOTTEN WITH YOUR COMPANY. THANK YOU!!!
28 luglio 2026
Non scritta su invito
Risposta di Raisin U.S.
We are so thrilled to hear about your positive experience with our representatives! It's wonderful to know that their professionalism and helpfulness have made such a strong impression. We truly appreciate you sharing this feedback.
I appreciated the fact the…
I appreciated the fact the representative was understanding my question and that she was able to answer and give me a better overall on the new customer bonus.
28 luglio 2026
Non scritta su invito
Risposta di Raisin U.S.
We are delighted to hear that our representative was able to understand your question and provide a clear explanation regarding the new customer bonus. Thank you for sharing your positive experience!
Buggy Interface and No Access to Account
Buggy interface blocking me from accessing my money.
Raisin's interface is buggy and I can't access the money in my account. I've tried calling and troubleshooting the entire thing and I'm hitting dead ends. At some point this is just stealing, right?
28 luglio 2026
Non scritta su invito
Risposta di Raisin U.S.
We are truly sorry to hear about the difficulties you've experienced with our interface and accessing your funds. We understand how frustrating this situation must be, and we want to assure you that we are taking your feedback seriously. We are actively investigating the reported bugs and working to improve the reliability of our system to prevent such issues in the future. We appreciate you bringing this to our attention.
Confusing Advertisement and Denied Advertised Bonus
I received a mailing from RaisinUS offering a bonus when setting up a new savings account. The bonus was dependent upon the amount deposited. Two different bonus codes were presented which was confusing. I chose one code and received a bonus substantially lower than what was advertised. I contacted the company and complained about the confusing codes and requested the amount that I should have received. My request was denied. This smacks of bait and switch. Be careful, this does not seem to be a reliable organization.
3 giugno 2026
Non scritta su invito
Risposta di Raisin U.S.
Dr. Schwartz,
Thank you for sharing your feedback with us, and we sincerely apologize for the frustration and confusion surrounding our promotional offers. We strive to make our bonus terms and promotional codes as clear and transparent as possible, so it is deeply disappointing to hear that your experience felt misleading or unsatisfactory.
While promotional terms require specific code applications based on the offer criteria, we completely understand your disappointment regarding the difference in bonus tiers and the impact this has had on your trust in our platform. We hold our service to high standards and take concerns about transparency very seriously.
Although we are unable to adjust the applied bonus or reopen this promotion, our team remains available if you have any other questions or need assistance with your existing account. Please feel free to reach out to us at support.us@raisin.com or (844) 994-3276.
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