Service is Excellent Recently (April) had to call RAC out to my car, service was excellent. Decided to try an... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I was pleased (this time) that my car insurance was renewed automatically. I have been hospitalised for two months after surviving a tragedy which took the life of my partner Theresa Wheelhouse, we ma... Leggi di più
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Apathy and laziness retained me as a customer. Much better policies available elsewhere but the savings weren't worth the hassle of moving. Aviva offered me total zero excess for about a tenner less -... Leggi di più
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The process went smoothly and quickly as usual. I didn't need to contact anyone, it was all managed online via emails and the service centre. All information and documents related to my car insurance... Leggi di più
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The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Informazioni di contatto
Regno Unito
- rac.co.uk/insurance
4,4
Eccellente
18K recensioni
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Worst service as keep changing time of service
I have breakdown at about 11 pm and reported about 11:30 , first given time 11:30 to 12:30 am some will come to repair, just about 12 am it changed the time it will be 3 am, I did called and agents said the will not be changed, but again changed 6:20 am to 8:20 am , and about 3 am RAC called me to served paid taxi to home and I did asked how can I will weak up at 6 am and how will I back to car when I will receive call from technician, so refunded to go home, over the night waiting and able to sleep due to keep time changed, again now time updated 7: 40 am to 9:40 am. I did called and agents said she escalated the issue. But my understanding is due to keep changing the time af attendance I was not able to sleep not a sngle sec for full night. Now also not able to sleep as they may call anytime and if missed it definitely be more late. So much unpractical system which given more then car breakdown. If not able to repair within the time should tell specific tome by taking long time. But continued changed time is fully stressed. Worst service ever. Break down reported at about 11 am and till morning now 6:15 no one come to repair.
1 agosto 2026
Non scritta su invito
Potrebbe usare l'IA per rispondereMostra di più
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Risposta di RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Constructive prompt manner I was dealt…
Constructive prompt manner I was dealt with from start to finish.
6 marzo 2026
Risposta di RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Very helpful and quick didnt try to…
Very helpful and quick didnt try to sell me add ons
23 luglio 2026
Risposta di RAC Car Insurance
Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.
This company offered me good cover at a…
This company offered me good cover at a very competitive price and i took confidence from the well known Name.Thank you for your excellent service.
29 luglio 2026
Risposta di RAC Car Insurance
Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.
Good efficient online service received
Good efficient online service received. Decent price for good car insurance cover compared to other companies.
29 luglio 2026
Risposta di RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
My car insurance was due for renewal.
My car insurance was due for renewal.
RAC had all my bank card details fir payment and they made out my card was no good and charged me £20 for late payment.
There was nothing wrong with my card details they just wanted to gain an extra fee for no reason at all.
When I spoke to a customer service representative they argued with me after many times I tried to tell them the payment card was ok.they took payment so I know they was just scamming me fir extra money.
Poor customer service and totally
Aragant .
Last time I'll ever use this company .
My advice to anyone seeking insurance is to avoid this RAC n move on to a more respectful one
Also you can't call them.
So they use overseas call centres.
That winds me up because they can't speak or understand plain ENGLISH
31 luglio 2026
Non scritta su invito
Risposta di RAC Car Insurance
Hi,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and that you were left feeling frustrated by the renewal process and the service you received.
We'd like the opportunity to look into what happened with your payment and the late payment fee. If you still need assistance, please email your policy details to socialresponders@bglgroup.co.uk, and our team will be happy to investigate this for you.
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Many thanks,
Kirsty
Risposta di RAC Car Insurance
Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.
the process was simple and straight…
the process was simple and straight forward. A good quote and easy to alter for my needs.
29 luglio 2026
Risposta di RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Very easy to negotiate the Web site .
29 luglio 2026
Risposta di RAC Car Insurance
It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend
Great deal from RAC I had always…
Great deal from RAC I had always thought they were one of the expensive ones, but was surprised with the deal I got, with all the addons worked out cheaper than what I had been quoted from the cheaper companies
16 giugno 2026
Risposta di RAC Car Insurance
Thanks for taking the time to leave such a lovely review. We’re glad you’ve had a good experience with us.
Ive had appalling customer service from…
Ive had appalling customer service from the RAC recently in their failings. Not a happy customer, but they aren't bothered. Sadly.
25 maggio 2026
Risposta di RAC Car Insurance
Hi Nina,
Thank you for taking the time to share your feedback. We're sorry to hear that you've had such a disappointing experience and understand how frustrating it must be to feel let down. We appreciate you bringing this to our attention and would like the opportunity to discuss your concerns further. A member of our team will be in touch with you to look into this and see how we can assist.
Many thanks,
Kirsty
renewal is always quick and…
renewal is always quick and easy,excellent service and competitive pricing!
29 luglio 2026
Risposta di RAC Car Insurance
Thanks for taking the time to leave us such a positive review! If you want to recommend us, you can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend
Easy to use site and value for money.
24 luglio 2026
Risposta di RAC Car Insurance
We really appreciate your positive feedback. It’s great to hear you had a good experience with us.
First time with the RAC
Easy to get a good priced car insurance through confused.com. RAC came up with the cheapest price, and I do believe they are a trusted company.
My first time with the RAC.
29 luglio 2026
Risposta di RAC Car Insurance
Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend
Doubled the premium and I had the max NCB
I cancelled my policy as I changed car. I wanted to transfer it from a sporty convertible to a little Fiat 500 and they doubled it.
I get to pay extra because of their irrational underwriting decision!
31 luglio 2026
Non scritta su invito
Risposta di RAC Car Insurance
Hi Colin,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with the cost of transferring your policy after changing your vehicle. We understand how frustrating this must have been.
If you'd like to discuss your experience further, please email your policy details to socialresponders@bglgroup.co.uk and a member of our team will be happy to look into your concerns and review the circumstances with you.
Your case will be dealt with by BISL Limited, who arrange and administer your car insurance policy on behalf of RAC.
Many thanks,
Kirsty
Great service!
29 giugno 2026
Risposta di RAC Car Insurance
Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.
On the one hand I am glad that RAC…
On the one hand I am glad that RAC renewed my policy. Ibut on the other hand I have not been able to access it to check details ! I have asked by email. Juliet Lamb
22 luglio 2026
Risposta di RAC Car Insurance
Hi Juliet,
Thank you for your review and feedback. We're pleased to hear you've renewed your policy with us, but we're sorry to learn you've had trouble accessing your policy details. This isn't the experience we want for our customers. We'll be in touch shortly to better understand the issues you're experiencing and to help get everything resolved as quickly as possible. Thank you for bringing this to our attention.
Many thanks,
Kirsty
Unfortunately very uncompetitive at renewal
Unfortunately very uncompetitive renewal price. RAC are now 100% webchat based which is really clumsy and off-putting.
31 luglio 2026
Non scritta su invito
Risposta di RAC Car Insurance
Thank you for taking the time to leave your review. We're sorry to hear that you found your renewal price uncompetitive and that our online service did not meet your expectations.
We would like to clarify that we offer both RAC Online and RAC Standard policies. RAC Online is designed as a webchat-based service, while RAC Standard includes access to our telephone support team. We appreciate that customers have different preferences, and we aim to offer options that suit a range of needs.
Thank you for your feedback regarding your renewal and our service. We value your comments as they help us continue to improve the experience we provide.
Vicky
Risposta di RAC Car Insurance
Thank you so much for your wonderful review - we really appreciate you taking the time to share your experience.
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