Bought a phone from them in 'excellent condition', phone arrived and touchscreen isnt working properly, top row of keyboard pressing random characters. I get in touch and they say send it in, so I di... Leggi di più
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Scopri cosa dicono le persone
My Samsung S25 arrived well packaged and without any issues. This is my first refurbished Samsung, and I'm really impressed with the quality. Very happy with my purchase. I was a little unsure about... Leggi di più
L'azienda ha risposto
I was a little hesitant about buying a refurbished phone at first, but I decided to give it a chance, and I'm really glad I did. The phone arrived in excellent condition and looked practically brand... Leggi di più
L'azienda ha risposto
I'm very pleased with my order. The phone arrived in excellent condition, the battery health was as expected, and it looked almost brand new. Everything matched the description, and the overall buying... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We are mobile repair experts located in London. We have been successfully operating in the mobile market for over a decade. We are proud to have the satisfaction, trust, and loyalty of all of our customers over the years. Our team uses only OEM and high-quality parts in our repairs. Our customers can also order a repair online and mail-in mobile phones without coming personally to our location! One of the latest additions to our business is the refurbished phone line that offers grade A+ pristine mobile phones with a warranty and monthly payments option. All of our refurbished phones are unlocked for your freedom in switching carriers. We offer high-end OEM refurbished mobile spare parts for all the famous brands with a lifetime warranty!
Informazioni di contatto
Unit 4, Woodward Buildings, 1 Victoria Rd, North Acton, W3 6FA, LONDON, Regno Unito
- +44 (0) 208 992 5735
- info@qwikfone.com
- qwikfone.com
3,8
Molto buono
1K recensioni
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No Communication
Order a mobile 10 days ago, am yet to receive an update on the device despite it saying the order was on its way a day after i purchased it, I contacted the company via several different means and they were unreachable, cant understand how you aren't able to contact a company that you've bought from. They state next day shipping/delivery, but clearly i was misinformed
9 dicembre 2025
Non scritta su invito
Risposta di QwikFone
Dear Andrew,
We’re very sorry to hear about your experience and understand how frustrating delivery delays can be, especially when you’re expecting clear updates. We sincerely apologize for the inconvenience this has caused.
During the holiday period, shipping couriers experience significantly higher volumes, which can unfortunately lead to delays that are outside of our direct control. While we always dispatch orders within our stated handling timeframe, exact delivery dates are managed by the courier.
After reviewing the tracking information, we can confirm that your order was successfully delivered on 12 December 2025. The tracking link has been shared in our previous email to you. We truly appreciate your patience and thank you for taking the time to share your feedback, as it helps us continue improving our service.
If you need any further assistance, please don’t hesitate to contact our support team directly, we’re always happy to help.
Kind Regards,
Team Qwikfone
Risposta di QwikFone
Dear Anthony,
Thank you for your feedback. We’re glad to hear that you’re happy with the phone.
We’re sorry that the delivery took longer than expected. While we always aim to dispatch orders within the stated timeframe, courier delays can occasionally occur and are outside of our control, particularly during busy holiday periods. We appreciate your patience and understanding.
If you need any further assistance, please don’t hesitate to contact us. We’re always happy to help.
Kind Regards,
Team Qwikfone
Order took longer than stated to arrive and was a different colour than what I ordered
The order took longer than stated to arrive. On the website it said next day delivery but it took 10 days to arrive. It was also a different colour than what I had ordered but as the rest of the specification was correct (correct model, storage and condition) the colour was not a big deal to me.
7 novembre 2025
Risposta di QwikFone
Dear Bella,
Thank you for taking the time to share your feedback. We’re sorry to hear that your order took longer than expected to arrive, and we sincerely apologize for the inconvenience caused by the delivery delay. While we always aim to dispatch orders within the stated timeframe, courier delays can occasionally occur, particularly during busy periods.
We also apologize for the colour discrepancy. This was due to a human error during fulfilment and was not intentional. We appreciate your understanding.
We can confirm that your returned device has been received, and the refund has already been issued. Your feedback has been noted and will be used to further improvement.
If there’s anything further we can assist you with or if you have any concerns at all, don’t hesitate to get in touch and we’ll be happy to support you.
Kind Regards,
Team Qwikfone
Horrendous experience will never buy…
Horrendous experience will never buy from them again. Item arrived fine and was only in a Jiffy bag with a sticker on with a clear plastic cover on the back. I charged it up and left it at home and used my friends phone until i had time to get used to what it did. After a week the torch on the back came on and wouldnt go off, I tried to re set the phone, rang Samsung and still no joy. Then the following day the fingerprint ID stopped working and so I asked for a refund and the website said they would offer me £67 refund??? Where in any other realm would you not receive a FULL refund within a week of it going wrong. Then the phone stopped working altogether and i couldn't switch it on. Quickfone said wipe my data off and send it back in the same packaging, but I told them i couldn't wipe the date off as i cant switch it on, in the end i put on Google to wipe off my data when they managed to get it going and sent it back with the clear cover on and in 3 Jiffy bags, the only thing missing was the sticker on the jiffy bag they sent, but they had all the details off the website. They then offered me £157 refund and i paid £220 as they said it was damaged and there is no way it could have been damaged as it never left my house all i did was put in my contacts and play a game and i never dropped it. Awful service and rubbish phone - don't use them. I took photos of the phone before i sent it back and they have never sent me any to say what the so called damage is????
3 settembre 2025
Non scritta su invito
I ordered the phone and it was a fast…
I ordered the phone and it was a fast delivery. Good job!
2 settembre 2025
Risposta di QwikFone
Dear Customer,
Thank you for your feedback!
We’re thrilled to hear that your phone arrived quickly and that you’re happy with our delivery service.
We appreciate your support and hope you enjoy your new device!
Kind regards,
Team Qwikfone
Very reliable
3 months ago I bought (through Amazon) a Galaxy S22+ that was in perfect conditions as declared. Unfortunately few days ago the display started to display a vertical line. The customer support asked some photo then send a shipping label for returning the phone.
On september first they received it and the day after I've received a full refund.
Highly recommended
23 maggio 2025
Non scritta su invito
Risposta di QwikFone
Dear Paolo,
Thank you for sharing your experience!
We're sorry to hear about the issue with your device but glad our support team could resolve it quickly and smoothly. We’re committed to making things right when problems arise, and we appreciate your recommendation.
Thanks again for choosing us!
Kind regards,
Team Qwikfone
Amazing phone
Bought a refurbished phone from Qwikfone Via Backmarket. I am gob smacked at the quality of the phone, it was like new. Came with film on front and rear to protect it, Sim pin and cable. Packaged very well. All I can say thank you so much, I am more than happy & would definitely recommend these guys.
28 agosto 2025
Non scritta su invito
Risposta di QwikFone
Dear Mr. Bump,
Thank you for your fantastic feedback!
We're so pleased to hear you were impressed with the quality and presentation of your refurbished phone. It’s great to know everything from the condition of the device to the packaging and met your expectations.
We truly appreciate your recommendation and hope you enjoy your phone for a long time to come!
Kind regards,
Qwikfone Team
As always perfect service perfect price…
As always perfect service perfect price thanks
25 agosto 2025
Risposta di QwikFone
Dear Lhea,
Thank you for your continued support!
We're thrilled to hear everything was perfect again — both service and price. We truly appreciate your loyalty!
Best Regards,
Qwikfone Team
Quick delivery & good quality of phone
Quick delivery. Quality of phone matched what I opted for. A reliable and trustworthy refurbished phone retailer.
17 agosto 2025
Risposta di QwikFone
Dear Steven,
Thank you for your great feedback!
We're glad to hear your phone arrived quickly and met your expectations. It's our goal to provide reliable service and quality refurbished devices, so your trust means a lot.
We look forward to serving you again!
Best Regards,
Qwikfone Team
Risposta di QwikFone
Dear Анатолий,
We truly appreciate your positive feedback.
It's great to know you’re pleased with the quality, and we look forward to working with you again.
Best Regards,
Team Qwikfone
Risposta di QwikFone
Dear Ian,
Thank you for the kind words.
We're really pleased to hear everything was to your satisfaction. We appreciate your feedback and look forward to continuing the great work together.
Kind Regards,
Team Qwikfone.
This is the second phone I have bought…
This is the second phone I have bought from QwikFone.
I was impressed with the quality of my first purchase which was 5 years ago. That I have just purchased another reconditioned phone.
The service was brilliant and I received my phone the very next day without extra cost.
And the phone is like brand new and more than happy with my purchase.
I recommend this company for service and reliability.
7 luglio 2025
Risposta di QwikFone
Dear Karen,
Thank you so much for your wonderful feedback. We’re truly grateful for your continued trust in QwikFone and for choosing us again after five years. It means a great deal to know that you’re happy with the quality of your phone and the service you received.
Your kind words and recommendation really motivate our team to keep delivering the best experience possible. Thank you again and we’re so glad to have you as a loyal customer and look forward to serving you again in the future!
Warm regards,
Team QwikFone
Très très mauvaise expérience avec…
Très très mauvaise expérience avec plusieurs problèmes. Sur le produit : 1) non conforma à la description 2) Batterie qui se décharge aléatoirement donc non vérifié 3) reconditionné avec des composants bas de gamme. Sur le SAV, 1) ne resoud pas les problèmes en se cachant derrière de formulations polies qui à force deviennent moqueuses .... 2) Impossible d'avoir une facture conforme à la législation (pour éviter d'éventuels poursuites)
Bon courage aux acheteurs
Au total
15 maggio 2025
Non scritta su invito
A very disappointing and frustrating…
A very disappointing and frustrating experience.
We purchased a phone and received a faulty device right out of the box. To make matters worse, Amazon refused to offer any real support. They told us to return the phone and wait up to 14 days for a response.
After doing some research, I discovered that this business operates under two different names: QwikFone and Gadget Store. That immediately raised red flags. Many other customers have shared similar negative experiences — including not receiving refunds because the seller either claimed the phone was never returned or accused customers of damaging the device, leading to large deductions from the refund.
The entire process feels shady and untrustworthy. I strongly recommend avoiding this seller.
6 giugno 2025
Non scritta su invito
Risposta di QwikFone
Dear SlieCentepede AG,
We're truly sorry to hear about your recent experience and understand how frustrating and disappointing this situation must have been. Please accept our sincere apologies for any inconvenience caused.
We take all customer concerns very seriously and are committed to resolving any issues as quickly and fairly as possible. We would never intentionally delay support or deny a rightful refund, and we appreciate you bringing this matter to our attention.
To help us investigate and assist you further, we kindly ask that you reach out to us directly. Please include your order number and any relevant details so we can look into this immediately and work toward a satisfactory resolution.
Your feedback is important, and we’d like the opportunity to make things right.
Kind Regards,
Team Qwikfone
Great service again.
26 maggio 2025
Risposta di QwikFone
Dear Condrad,
Thanks so much for your kind feedback!
We truly appreciate your continued support and are glad to hear our service met your expectations again. Thank you for your trust in us.
Kind Regards,
Team Qwikfone
Like Brand New - Excellent
This is the 3rd phone I have purchased for different people from QuikFone. The service is 2nd to none. Efficient, accurate description and speedy.
28 marzo 2025
Risposta di QwikFone
Dear Wilma,
Thank you for being a loyal customer!
We're truly grateful that you've chosen QwikFone for multiple purchases. It's fantastic to hear that you've consistently experienced efficient service, accurate product descriptions, and speedy delivery.
We look forward to serving you again in the future!
Kind Regards,
Team Qwikfone
Risposta di QwikFone
Dear Andrew,
We appreciate your positive feedback!
It's great to know you're satisfied with the fast delivery and the quality of the refurbished phone.
If there's anything else we can do for you, don’t hesitate to let us know.
Kind Regards,
Team Qwikfone
Rotten company
Rotten company, avoid like the plague please. The phone they sent had a battery that would drain rapidly. When I returned the item, they claimed it was scratched. They sent a photo showing a scratch that could not have happened in transit. It was securely packed and I checked over both sides of the phone before sending back. Highly unscrupulous and good at fabricating a story to back up their claims.
It would have been impossible for the phone to be scratched as it was put in the cardboard box holder that was tight.
This a highly fraudulent company, please avoid as it will lead to frustration and having to deal with liars.
31 marzo 2025
Non scritta su invito
Risposta di QwikFone
Dear Laeeq,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your concerns. This is certainly not the kind of experience we want any of our customers to have, and we completely understand how upsetting this must have been for you.
Please know that we carefully check all devices before they’re shipped, and the phone was sent in good condition. While it’s our policy to refuse returns that come back damaged, we wanted to show some understanding of your situation. That’s why, as a gesture of goodwill, we applied a partial deduction rather than rejecting the return outright.
We genuinely regret any frustration this has caused and hope for your understanding. If there's anything further we can do to support you, please don’t hesitate to reach out.
Best regards,
Team QwikFone
Good communication and support during return process
The phone came very quickly but wireless charging function wasn't working. I returned the phone and the replacement had different issues in that it periodically crashed and became very warm. The second phone was also returned and a refund has been issued. The returns process and communication was always good and I would use them again if they had the phone I wanted in stock.
3 febbraio 2025
Risposta di QwikFone
Dear Joanne,
Thank you for sharing your experience with us.
We’re sorry to hear that the first two phones didn’t meet your expectations. We understand how frustrating it must have been to deal with technical issues, and we appreciate your patience throughout the returns process.
We’re glad to hear that you found our communication and returns service efficient, and we truly value your willingness to shop with us again in the future. Should you need any assistance or if the phone you’re looking for becomes available, feel free to reach out. We’d be happy to help.
Thank you once again for your feedback and for giving us the opportunity to make things right.
Kind Regards,
Team Qwikfone
I ordered a phone from this company…
I ordered a phone from this company thru backmarket I had it 2 weeks and the touchscreen stopped working so I sent it back straight away they tried denied my warranty which backmarket dis agreed with I'm nw waiting to even see if I get a refund last Wednesday .. 2 weeks the phone stops working and they have no remorse disgusting company. And people I have seen many reviews on this company bad ones which state the same so I would definitely stay well clear I still have no phone and I am down 220 pounds but this is how these people make money sell dodgy phones get u to send it back to not refund you and keep the phone
12 marzo 2025
Non scritta su invito
Risposta di QwikFone
Dear Liam,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you have experienced. It is never our intention for any customer to feel dissatisfied with our service.
Please be advised that a full refund has already been processed to your account. If you do not see it reflected, we recommend reaching out directly to Back Market for further assistance.
Kind Regards,
Team Qwikfone
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