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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Bought a phone from them in 'excellent condition', phone arrived and touchscreen isnt working properly, top row of keyboard pressing random characters. I get in touch and they say send it in, so I di... Leggi di più

Valutata 5 stelle su 5

My Samsung S25 arrived well packaged and without any issues. This is my first refurbished Samsung, and I'm really impressed with the quality. Very happy with my purchase. I was a little unsure about... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was a little hesitant about buying a refurbished phone at first, but I decided to give it a chance, and I'm really glad I did. The phone arrived in excellent condition and looked practically brand... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I'm very pleased with my order. The phone arrived in excellent condition, the battery health was as expected, and it looked almost brand new. Everything matched the description, and the overall buying... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di telefoni cellulari

Scritti dall'azienda

We are mobile repair experts located in London. We have been successfully operating in the mobile market for over a decade. We are proud to have the satisfaction, trust, and loyalty of all of our customers over the years. Our team uses only OEM and high-quality parts in our repairs. Our customers can also order a repair online and mail-in mobile phones without coming personally to our location! One of the latest additions to our business is the refurbished phone line that offers grade A+ pristine mobile phones with a warranty and monthly payments option. All of our refurbished phones are unlocked for your freedom in switching carriers. We offer high-end OEM refurbished mobile spare parts for all the famous brands with a lifetime warranty!


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

1K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 62% delle recensioni negative ricevute

Solitamente risponde entro 1 mese

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,8

Tutte le recensioni

(1117)

49 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The phone arrived sooner than…

The phone arrived sooner than predicted. It is like new but at a much better price. 4th time ive used QwikFone for myself and family and as previously, just great service. What's not to love about that!

7 giugno 2026
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Risposta di QwikFone

Dear Stuart,

Thank you so much for the trust and for choosing us for the 4th time! We're glad the phone arrived early and met your expectations.

Enjoy your new phone!

Best regards,
Team QwikFone

Valutata 5 stelle su 5

Excellent service

Excellent service. Bought a refurbished IPhone 8 a few years ago from QwikFone and never had any issues. I wanted to update so I bought a refurbished IPhone 16 from them. It was in excellent condition. Came with a charging cable, case and scratch cover. I would thoroughly recommend QwikFone they offer great quality, great service and reliable phones.

21 maggio 2026
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Risposta di QwikFone

Dear Venetia,

Thanks for being such a loyal customer!
We always aim to provide great quality and reliable service, so reading your feedback really made our day. Enjoy the iPhone 16 and all the accessories, and thank you again for recommending us!

Best regards,
Team Qwikfone

Valutata 5 stelle su 5

Fantastic quality

Fantastic quality, i was so surprised with the 100% battery health, free screen protector, phone case and fast charger! absolutely amazing and speedy delivery too. 10/10

10 maggio 2026
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Risposta di QwikFone

Dear Lily,

Thank you for the fantastic feedback!
We’re so glad we could exceed your expectations with the battery health and accessories. Your recommendation means a lot to our team. Enjoy your new device!

Best regards,
Team Qwikfone

Valutata 4 stelle su 5

The phone arrived in good condition…

The phone arrived in good condition after 6 days

5 maggio 2026
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Risposta di QwikFone

Dear Nick,

Thanks for your feedback!
It’s great to know the device reached you in good shape. We hope you enjoy using it, and thanks again for buying from us!

Best regards,
Team Qwikfone

Valutata 5 stelle su 5

Prompt delivery

Prompt delivery - excellent value

27 aprile 2026
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Risposta di QwikFone

Dear Tim,

Thank you so much for the feedback!
We're glad to hear your order arrived quickly and that you’re happy with the value. We really appreciate the support!

Best regards,
Team Qwikfone

Valutata 5 stelle su 5

iphone 16 was well packed and looks…

iphone 16 was well packed and looks like a brand new. great

15 aprile 2026
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Risposta di QwikFone

Dear Thon,

Thank you so much for your kind feedback! We’re thrilled to hear your iPhone 16 arrived safely.

We appreciate your support and hope you enjoy your new device to the fullest!

Best regards,
Team Qwikfone

Valutata 5 stelle su 5

Exelant fast service …

Ordered the phone quite late but the phone arrived next day was everything they decried Exelant condition so would use this company again in the future

3 marzo 2026
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Risposta di QwikFone

Dear Raymond,

Thank you so much for your kind feedback. We’re really glad to hear the phone arrived quickly and in excellent condition.

We truly appreciate your support and we look forward to serving you again in the future!

Kind regards,
Team Qwikfone

Valutata 5 stelle su 5

2nd time I've used QwikFone

2nd time I've used QwikFone, I upgraded my uk fone to a S23 Ultra, must admit the S23 is pretty good, I then used my Note 20 ultra as my back up european fone, had it 3 years also purchased from QuikFone, never let me down, spent half a day sorting out the apps on both units, realy like the Samsung smart switch system, works well in doing the transfer between both units, Quikfone people are pretty helpfull, I did have a small issue with the origanal phone I booked an S22 ultra, but QuikFone very quickly took it back and returned my cash immediately, I would have no problem in buying another unit from them or recommending to friends

16 marzo 2026
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Risposta di QwikFone

Dear Alberto,

Thank you so much for choosing QwikFone again!

We are thrilled to hear that your S23 Ultra and Note 20 Ultra are serving you well. It is also great to know that Samsung Smart Switch made the transition easy for you!

We always strive to make things right quickly, so we are glad we could assist with your previous return smoothly.

Your recommendation means a lot to the team. Enjoy your new units!


Kind regards,
Team Qwikfone

Valutata 1 stelle su 5

Careful don't buy in this shop

Careful don't buy in this shop! Apparently, my order was sent but after 10 days I hadn't received it. I contacted them several times but never received a reply. I had to open a dispute with Revolut in order to get a refund as apparently my parcel was never sent

29 marzo 2026
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Risposta di QwikFone

Dear Customer,

Thank you for your feedback. We are so sorry for the headache caused by this lost shipment.

Your order was handed over to the courier right away, but having a package lost in transit is incredibly frustrating. As soon as we saw there was a problem, we stepped in to investigate with the carrier so we could get you refunded as quickly as possible.

Because a chargeback was opened with your bank during that time, our system was automatically blocked from issuing the refund directly on our end. We are really glad to hear the refund has already been completed.

Thank you for your patience while this was being sorted out.

Best regards,
Team Qwikfone

Valutata 5 stelle su 5

Great phone in excellent condition

Great phone in excellent condition. Not 1 mark on it

11 marzo 2026
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Risposta di QwikFone

Dear Lorrie,

Thank you so much for the wonderful feedback.

We are glad to hear that you are happy with the quality and condition of your phone.

Your satisfaction is our priority, and we appreciate you choosing QwikFone!


Kind regards,
Team Qwikfone

Valutata 5 stelle su 5

I bought iPhone 17 256GB Black

I bought iPhone 17 256GB Black. Very happy with the quality of the device. Very high level refurbishment.

23 marzo 2026
Non scritta su invito
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Risposta di QwikFone

Dear Nikola,

Thank you so much for the wonderful feedback!

We are happy to hear that you are satisfied with your order. Your trust in QwikFone means a lot to us.

Enjoy your new device and we look forward to seeing you again!

Kind regards,
Team Qwikfone

Valutata 1 stelle su 5

Warning ⚠️ ⚠️⚠️ Thief and a liar. Disgusting horrendous experience


Warning ⚠️ ⚠️⚠️
Please don't ever buy from this seller. She sell phones saying they are new when in fact they are factory seconds and refurbished with faults and come with no warranty, no user manual and just in a brown packing box. The phone arrived with a fault warning on the screen and had constant issues with charging. She is really nice in her emails about returns and refunds etc, until you return the item and then she keeps the phone, loads of my money and says I've invalidated the warranty it apparently had. She sent eBay and PayPal fake images of a damaged phone saying this is the one that I returned which eBay initially believed it so she was allowed to keep 1/3rd of my money, when the one I returned was immaculate and clean. It had been protected the whole time and wiped with screen wipe before packing so it really was immaculate. I then take it through PayPal which she dragged out for over a month. She only replied to PayPal in the final minutes to purposely drag it out.
It's clear to anyone that the phone images she sent couldn't have possibly been done even if the phone wasn't looked after well in such a short time. I think even if a toddler had played with it for years and been thrown in a toy box every day it wouldn't have looked as bad as the images she sent into eBay and PayPal pretending it was the phone which I returned.. she's a dishonest thief but PayPal decided in my favour as her lies were inconsistent throughout and the extremes she went to are nothing less than narcissistic behaviour. She lied and used gaslighting throughout the whole process. Her final gaslighting email I had to warn her that if she sends anymore I will be reporting for harassment as she continued to try and manipulate me even when in the hands of PayPal.
Please know that you have rights through PayPal to claim long after eBay and also you can contact your bank to explain and report this person to trading standards if she's done this to you too. It's clear she's done this to others from her feedback on eBay but most people don't know they can still claim long after eBays time has ran out. Dishonest Thief and the worst person I've ever had to deal with in my life.
She also goes by other names with her business such as Kwik-screen on eBay. You can check on the government website with her registered business name and number and her address that this is the same business.

14 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

I'm gutted that I have to write this…

I'm gutted that I have to write this about another business. The phone that I ordered 1.10.25 was not delivered by Royal Mail. I initiated an investigation by the local sorting office and they confirmed that it was not delivered. I am unable to get further involved in this dispute as the contract is between Royal Mail and Quikfone. 5 months on, still no phone or refund, and Qwikfone are refusing further action as Royal Mail have said to them the item was delivered(?!). I have had a very poor customer experience and cannot recommend. Next stop small claims court. Hopefully I will be able to update with positive news...

3 marzo 2026
Non scritta su invito
Valutata 5 stelle su 5

Phone really good no marks

Phone really good no marks

3 febbraio 2026
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Risposta di QwikFone

Dear Douglas,

Thank you so much for your feedback!

We’re really happy to hear that you’re enjoying your phone and that it arrived in great condition.

We truly appreciate you taking the time to share your experience.

Please don’t hesitate to contact us if you have any further questions or need assistance.


Best regards,
Team QwikFone

Valutata 1 stelle su 5

Very unprofessional

I am not saying they are scam, but certainly very unprofessional and flakey. I placed my order that got canceled next day with the reason: customer canceled the order (I did not!). When I questioned it I was told that the phone was not up standards and no longer in stock. I of course checked their website and same phone was up there for a higher price. As I was seeking advice from the Trading Standards, suddenly I was presented with third reason- error in listing pricing. Basically BIG NO!

20 gennaio 2026
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Risposta di QwikFone

Dear Paule,

Thank you for your feedback. We completely understand your frustration and appreciate the opportunity to clarify.

The cancellation of your order was due to a genuine pricing error on the listing. Under UK consumer law, when a genuine pricing mistake occurs, a seller may cancel the order before dispatch and issue a full refund. There was no intention to mislead. While we cannot sell the device below its actual cost, we offered a £35 additional discount on top of the BESTDEAL5 code to resolve the matter fairly. This represents the maximum adjustment we can provide.

We sincerely apologize for the inconvenience and appreciate your understanding. Please don’t hesitate to contact us if you have any further questions or need assistance.


Best regards,
Team QwikFone

Valutata 1 stelle su 5

Absolutely awful customer service told…

Absolutely awful customer service told me it was dispatched Evri had no idea about it asked for a refund wouldnt let me just kept telling me wait longer wait longer do not recommend

2 dicembre 2025
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Risposta di QwikFone

Dear Matt,

We’re very sorry to hear about your experience and understand how frustrating delivery delays can be, especially when you’re expecting clear updates. We sincerely apologize for the inconvenience this has caused.

During the holiday period, shipping couriers experience significantly higher volumes, which can unfortunately lead to delays that are outside of our direct control. While we always dispatch orders within our stated handling timeframe, exact delivery dates are managed by the courier.

After reviewing the tracking information, we can confirm that your order was successfully delivered on 11 December 2025. We truly appreciate your patience and thank you for taking the time to share your feedback, as it helps us continue improving our service.

If you need any further assistance, please don’t hesitate to contact our support team directly, we’re always happy to help.


Kind Regards,
Team Qwikfone

Valutata 1 stelle su 5

Iphone 15 chinois

J'ai commandé un iPhone 15 reconditionné. Lorsque je l'ai reçu le facetime vocale ne fonctionnait pas et impossible de désactiver le son de déclenchement appareil photo car c'est une version chinoise.

11 dicembre 2025
Non scritta su invito

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