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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Bought a phone from them in 'excellent condition', phone arrived and touchscreen isnt working properly, top row of keyboard pressing random characters. I get in touch and they say send it in, so I di... Leggi di più

Valutata 5 stelle su 5

My Samsung S25 arrived well packaged and without any issues. This is my first refurbished Samsung, and I'm really impressed with the quality. Very happy with my purchase. I was a little unsure about... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I was a little hesitant about buying a refurbished phone at first, but I decided to give it a chance, and I'm really glad I did. The phone arrived in excellent condition and looked practically brand... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I'm very pleased with my order. The phone arrived in excellent condition, the battery health was as expected, and it looked almost brand new. Everything matched the description, and the overall buying... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di telefoni cellulari

Scritti dall'azienda

We are mobile repair experts located in London. We have been successfully operating in the mobile market for over a decade. We are proud to have the satisfaction, trust, and loyalty of all of our customers over the years. Our team uses only OEM and high-quality parts in our repairs. Our customers can also order a repair online and mail-in mobile phones without coming personally to our location! One of the latest additions to our business is the refurbished phone line that offers grade A+ pristine mobile phones with a warranty and monthly payments option. All of our refurbished phones are unlocked for your freedom in switching carriers. We offer high-end OEM refurbished mobile spare parts for all the famous brands with a lifetime warranty!


Informazioni di contatto

3,8

Molto buono

TrustScore 4 su 5

1K recensioni

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Ha risposto al 62% delle recensioni negative ricevute

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,8

Tutte le recensioni

(1117)

49 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I had a good experience with Qwikfone

I had a good experience with Qwikfone. The cosmetic grade matched the description, and my iPhone 16 arrived in great condition and works perfectly. The overall quality and service were impressive, and I would consider ordering from them again in the future.

29 luglio 2026
Non scritta su invito
Valutata 1 stelle su 5

Don't buy from them, Chinese fakes

Bought a phone from them in 'excellent condition', phone arrived and touchscreen isnt working properly, top row of keyboard pressing random characters. I get in touch and they say send it in, so I did and when thry received it they said phone was damaged even though it was in the exact same condition they sent. Refunded 80%, typical Chinese tactics.
Wouldn't recommend them except for firewood

6 agosto 2026
Non scritta su invito
Valutata 5 stelle su 5

I'm very pleased with my order

I'm very pleased with my order. The phone arrived in excellent condition, the battery health was as expected, and it looked almost brand new. Everything matched the description, and the overall buying experience was smooth and straightforward.

30 luglio 2026
Non scritta su invito
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Risposta di QwikFone

Dear Caddie,

Thank you so much for taking the time to share your experience!

We're so pleased to hear everything met your expectations.

There's nothing more rewarding for our team than knowing our customers are happy with their purchase. Thank you for your support, and we hope to serve you again in the future!


Kind regards,
Team Qwikfone

Valutata 5 stelle su 5

My Samsung S25 arrived well packaged…

My Samsung S25 arrived well packaged and without any issues. This is my first refurbished Samsung, and I'm really impressed with the quality. Very happy with my purchase.
I was a little unsure about buying refurbished, but I'M GLAD I DID. The phone looks great, works perfectly and saved me a lot of money

28 luglio 2026
Non scritta su invito
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Risposta di QwikFone

Dear Kathleen,

Thank you so much for taking the time to leave such a thoughtful review!

We know choosing a refurbished phone for the first time can feel like a big decision, so it means a lot to hear we earned your trust.

We're truly grateful for your support and hope to welcome you back again in the future!


Kind regards,
Team Qwikfone

Valutata 5 stelle su 5

Delivery was fast and the packaging…

Delivery was fast and the packaging kept the phone very safe. No damage at all during transport. Thank you..!

23 luglio 2026
Non scritta su invito
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Risposta di QwikFone

Dear Laura,

Thank you so much for taking the time to leave your review!

We're delighted to hear you had a positive experience. Your support means a lot to our team, and we truly appreciate you choosing us.

We hope to serve you again in the future!


Kind regards,
Team Qwikfone

Valutata 5 stelle su 5

I was a little hesitant about buying a…

I was a little hesitant about buying a refurbished phone at first, but I decided to give it a chance, and I'm really glad I did. The phone arrived in excellent condition and looked practically brand new. After using my iPhone 16 for the past nine days, everything has been working perfectly without any issues. The delivery was also impressively fast—I placed my order at around 11 on Monday, and it was delivered by midday on Wednesday. Overall, it has been a very positive experience.

15 luglio 2026
Non scritta su invito
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Risposta di QwikFone

Dear Thomas,

Thank you so much for taking the time to share your experience!

We're delighted we could earn your trust and make your first refurbished phone purchase a positive one.

Your kind words mean a lot to our team, and we're grateful for your support.
We hope to have the pleasure of serving you again in the future!

Kind regards,
Team Qwikfone

Valutata 5 stelle su 5

I’m very pleased with the price I paid…

I’m very pleased with the price I paid for my Galaxy S24 Ultra. It arrived with a complimentary screen protector and charging cable, which was a thoughtful bonus. The phone was packaged with great care, ensuring it arrived in perfect condition without any damage during shipping. Overall, the entire experience was smooth and satisfying.

17 luglio 2026
Non scritta su invito
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Risposta di QwikFone

Dear Ryan,

Thank you so much for taking the time to leave such a wonderful review!

We're delighted to hear you're pleased with your Galaxy S24 Ultra and that you appreciated the complimentary accessories and careful packaging.

Knowing everything arrived in perfect condition and that you had a smooth, satisfying experience means a lot to us.

We truly appreciate your support and hope to serve you again in the future!

Kind regards,
Team Qwikfone

Valutata 5 stelle su 5

Another great phone

Some confusion over which company was delivering the phone, but yet again QwikFone delivered a phone without a scratch and in full working order. This is the second reconditioned phone I have bought from them and would not hesitate to do so again

28 giugno 2026
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Risposta di QwikFone

Dear Debbie,

Thank you so much for taking the time to share your experience and for your continued trust!

We're delighted to hear you're happy with your second phone and that it arrived in excellent condition. We also appreciate your feedback about the delivery communication, as it helps us improve.


We're grateful for your continued confidence in us and can't wait to serve you again in the future!

Kind regards,
Team Qwikfone

Valutata 3 stelle su 5

I took one star off because there was…

I took one star off because there was no phone line available when I wanted to speak directly to you.
I took the second star off because delivery took a fortnight.
I was tempted to delete third star because messages I received were out of sync - eg I received messages from you that my phone had been despatched but Royal Mail mdd ed sages that they had not received it.
Not a happy shopping experience.

28 giugno 2026
Valutata 5 stelle su 5

Really happy with my purchase

Really happy with my purchase! I ordered the iPhone 17 Pro 512GB, and this is the third phone my family has bought from Qwikfone. Each device we've received has arrived in excellent condition and has matched the description. The phone looks almost like new, and it has been working great so far. The free accessories were a nice bonus, and the price offered good value compared with buying a brand-new device. Overall, I've had consistently positive experiences and would happily buy from them again.

8 luglio 2026
Non scritta su invito
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Risposta di QwikFone

Dear Archie,

Thank you so much for your continued trust and support! Knowing your family keeps coming back to us means everything to our team.

Enjoy your new device, and please don't hesitate to reach out if you ever need anything else!

Best regards,
Team Qwikfone

Valutata 5 stelle su 5

Amazing service as always!

Not the 1st time I've bought from QF and once again they didn't disappoint. Every phone I've ordered has been super, arrived quickly and worked perfectly. Always a pleasure.

17 luglio 2026
Non scritta su invito
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Risposta di QwikFone

Dear Maria,

Thank you so much for coming back to us! We are thrilled to know we delivered another great experience for you.

Your continued support and trust truly mean a lot to our team.

We hope you enjoy your new phone, and we look forward to helping you again in the future!


Best regards,
Team Qwikfone

Valutata 5 stelle su 5

phone arrived well packed

phone arrived well packed. Looks new without any defects. Order arrived 3 days.

14 luglio 2026
Non scritta su invito
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Risposta di QwikFone

Dear Nikola,

Thank you so much for the feedback!

We are happy to serve you, and it’s great to know your phone arrived safely and right on time. Enjoy your new device, and we’re always here if you need anything!


Best regards,
Team Qwikfone

Valutata 1 stelle su 5

Avoid this company at all costs.

Avoid this company at all costs.

I made the mistake of ignoring the recent negative reviews, thinking people were exaggerating or that they’d just been unlucky. I couldn’t have been more wrong. Looking back now, I wish I’d listened because my experience has been nothing short of appalling.

The phone I received turned out to be a Chinese-market model with features missing that are available on the UK version, including Apple Intelligence. At no point did I feel this was made clear before I bought it. In my opinion, if a phone is missing major features compared with the UK model, that is something customers deserve to know before handing over hundreds of pounds.

What makes it even worse is that this doesn’t appear to be an isolated incident. There are other recent reviews from people raising the same issue, yet the company still acts as though they have no idea what you’re talking about. I simply don’t believe that’s credible when the same complaint keeps appearing.

Their attempt to resolve the situation was downright insulting. After I’d spent over £600 on a phone that, in my view, lost a huge amount of its value because it wasn’t the UK model I believed I was buying, they offered me a poxy £10 to keep it. £10. That’s not customer service—it’s an attempt to make a serious problem disappear for the price of a takeaway.

Delivery also took far longer than expected, communication was dreadful, and once they had my money they seemed far more interested in avoiding the issue than actually fixing it.

If you’re reading the reviews before buying, don’t make the same mistake I did by dismissing them. The recent reviews paint a picture for a reason. Based on my experience, I wouldn’t trust this company with another penny. There are plenty of reputable sellers out there—buy from one of them instead and save yourself the frustration, wasted time and disappointment.

10 luglio 2026
Non scritta su invito
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Risposta di QwikFone

Dear Akram,

Thank you for taking the time to share your feedback. We're sorry to hear that the device did not meet your expectations.

During our correspondence, we explained the difference in the device version and discussed the best ways to help. As the device wasn't suitable for your preferences, we promptly provided return instructions so we could process a refund upon its return.


If there's anything further we can help with, please don't hesitate to let us know. Thank you again for your feedback. We truly value every review and use it to continually improve our products and customer experience.

Kind regards,
Team Qwikfone

Valutata 5 stelle su 5

Nice product what was a delay in…

Nice product, but there was a delay in delivery. The phone was beautiful okay, What a great app I love it.

29 giugno 2026
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Risposta di QwikFone

Dear Elvis,

We're delighted to hear that you love your phone!

We're sorry about the delay with the delivery. We can assure you that your order was dispatched on time; however, it appears the courier experienced an unexpected delay in completing the delivery. We truly appreciate your patience and understanding throughout the process.

Thank you again for your support, and we hope you continue to enjoy your new phone!


Best regards,
Team Qwikfone

Valutata 4 stelle su 5

Easy to find what you want and order it…

Easy to find what you want and order it (this was the second phone I've bought recently). Same as before, good quality, slow delivery. Frustrating, especially when you consider the name. Not so quick phone but if you don't mind the 10 day wait, then no reason not to consider this outlet.

26 giugno 2026
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Risposta di QwikFone

Dear Clive,

Thank you for choosing Qwikfone again and for sharing your feedback.

We're pleased to hear you're happy with the quality of your phone. We're sorry the delivery took longer than you expected. While your order was delivered within the estimated timeframe shown at checkout, we completely understand that waiting can still be frustrating, and we appreciate your patience.

Thank you again for your continued support. We hope you enjoy your new phone, and we look forward to serving you again.


Best regards,
Team Qwikfone

Valutata 2 stelle su 5

Great Phone, Stressful Experience

Unfortunately my experience with QwikFone was much more stressful than it needed to be.

On the positive side, whenever I contacted customer services I did receive timely responses, and the phone I eventually received is in excellent condition and exactly as described.

However, the overall process was frustrating from start to finish. My original order was cancelled, and I was given conflicting explanations as to why. A replacement order was arranged, and I was promised regular updates, but I repeatedly had to chase for information instead.

The parcel then appeared not to move for a couple of weeks. The delay was attributed to the heatwave, but after contacting Royal Mail directly, they confirmed they had never actually received the parcel and advised that QwikFone would need to submit a lost item claim if it didn’t arrive. When I relayed this back to QwikFone, the phone was dispatched later that same day. That may have been entirely coincidental, but it left me with very little confidence that I had been given accurate information throughout the process.

From placing my original order to finally receiving the phone took around three weeks and several emails to resolve.

I do believe QwikFone is a legitimate company, and the refurbished phone itself is excellent. However, based on my own experience, the communication, inconsistent explanations and overall lack of transparency made the process far more stressful than it should have been. Personally, despite being happy with the phone, I wouldn’t choose to order from them again.

30 giugno 2026
Non scritta su invito
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Risposta di QwikFone

Dear Jenna,

Thank you for taking the time to leave your feedback. We appreciate you sharing your experience.

We were disappointed to read that your experience did not meet your expectations, particularly regarding the delivery and communication. Throughout the process, we did our best to provide updates and support until your replacement device was successfully delivered.

If there's anything further we can assist with, we'd still be happy to help. Our aim is always to ensure every customer is happy with both their purchase and the service they receive.

Thank you again for your feedback.


Kind regards,
Team Qwikfone

Valutata 1 stelle su 5

Quikfone sent me a iPhone 16 from China not the UK

I bought a phone from them to discover it was from China not the U.K.
Do not buy phones from quikfone (Gadet-store on Amazon) they say they are selling UK phones but they are getting their phones from China! The Chinese phones are cheaper and have many less features (no eSIM, missing iMessage features, don’t pick up 5G, no Apple Intelligence, no U.K. warrantee and the list goes on. They know it and they don’t disclose it especially on Amazon. Amazon offered no help at all. Their customer service is awful too. Avoid, avoid!

3 giugno 2026
Non scritta su invito
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Risposta di QwikFone

Dear Customer,

Thank you for taking the time to leave your feedback. We appreciate you sharing your experience.

We were disappointed to read that the device wasn't suitable for your needs. During our correspondence, we explained the difference in the device version and arranged a prepaid return so the matter could be resolved as quickly as possible.

If there's anything further we can assist with, we'd still be happy to help. Our aim is always to ensure every customer is happy with their purchase.

Thank you again for your feedback. We take every review seriously and use it to improve both our products and customer experience.

Kind regards,

Team Qwikfone

Valutata 1 stelle su 5

I do not recommend QwikFone based on my…

I do not recommend QwikFone based on my experience. I ordered an iPhone 12 days ago, but I still have not received it. The tracking information only showed that a shipping label was created, with no evidence that the parcel had been handed over to Royal Mail for several days. Communication has been disappointing, and I have not been given a clear delivery date. If you need your phone quickly or expect regular updates, I would suggest looking elsewhere.

16 giugno 2026
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Risposta di QwikFone

Dear Mahipalsinh,

We're sorry to hear that your experience didn't meet your expectations.

We understand how frustrating it can be when a delivery is delayed. Throughout the process, we did our best to keep you updated, and while your parcel experienced an unexpected delay with the courier, we're pleased that it was ultimately delivered successfully.

We appreciate you taking the time to share your feedback, and we'll continue working to provide the best possible service for our customers.


Best regards,
Team Qwikfone

Valutata 1 stelle su 5

its been more than 10 days since…

its been more than 10 days since purchase was made, still have no updates on shipment or delivery.
do you still expect 5 star???

15 giugno 2026
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Risposta di QwikFone

Dear M,

We're sorry to hear that your experience did not meet your expectations.

We can assure you that your order was dispatched promptly. However, once the parcel is with the courier, the delivery process and timelines are unfortunately outside of our control. Throughout the delay, we actively followed up with the courier and remained in contact with you, providing updates whenever new information became available.

We completely understand how frustrating unexpected delays can be, and we appreciate your patience while the issue was being resolved.

If you need any further help, our team is always here to assist.


Best regards,
Team Qwikfone

Valutata 1 stelle su 5

I ordered a phone and its still not…

I ordered a phone and its still not arrived after almost 2 weeks.

15 giugno 2026
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Risposta di QwikFone

Dear Emily,

I am truly sorry for the delivery delay you experienced. I know how frustrating it is to wait for an order, and I appreciate your patience with the courier hold-up.

Since you requested to return the device, as soon as we received the returned item, we immediately processed your refund to avoid any further inconvenience or delays.


Thank you so much for understanding. If there is anything else you need or if we can help with anything else, please reach out to us directly.

Best regards,
Team Qwikfone

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