Bought a phone from them in 'excellent condition', phone arrived and touchscreen isnt working properly, top row of keyboard pressing random characters. I get in touch and they say send it in, so I di... Leggi di più
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Scopri cosa dicono le persone
My Samsung S25 arrived well packaged and without any issues. This is my first refurbished Samsung, and I'm really impressed with the quality. Very happy with my purchase. I was a little unsure about... Leggi di più
L'azienda ha risposto
I was a little hesitant about buying a refurbished phone at first, but I decided to give it a chance, and I'm really glad I did. The phone arrived in excellent condition and looked practically brand... Leggi di più
L'azienda ha risposto
I'm very pleased with my order. The phone arrived in excellent condition, the battery health was as expected, and it looked almost brand new. Everything matched the description, and the overall buying... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
We are mobile repair experts located in London. We have been successfully operating in the mobile market for over a decade. We are proud to have the satisfaction, trust, and loyalty of all of our customers over the years. Our team uses only OEM and high-quality parts in our repairs. Our customers can also order a repair online and mail-in mobile phones without coming personally to our location! One of the latest additions to our business is the refurbished phone line that offers grade A+ pristine mobile phones with a warranty and monthly payments option. All of our refurbished phones are unlocked for your freedom in switching carriers. We offer high-end OEM refurbished mobile spare parts for all the famous brands with a lifetime warranty!
Informazioni di contatto
Unit 4, Woodward Buildings, 1 Victoria Rd, North Acton, W3 6FA, LONDON, Regno Unito
- +44 (0) 208 992 5735
- info@qwikfone.com
- qwikfone.com
3,8
Molto buono
1K recensioni
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Ha risposto al 62% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The company was quick and reliable
The company was quick and reliable; the phone is in excellent condition - appears as new and functions well, but the battery life is not that great.
5 marzo 2025
Risposta di QwikFone
Dear Michaela,
Thank you for your feedback!
We're glad you're pleased with the phone's condition and performance. Battery life can vary with usage, but if you have any concerns or need assistance, feel free to contact us.
Enjoy your new device!
Best regards,
Team QwikFone
Great phone at a competitive price with…
Great phone at a competitive price with fast and secure delivery.
24 febbraio 2025
Risposta di QwikFone
Dear Happy Customer,
Thank you for your feedback!
We're delighted to know you’re happy with the phone, pricing, and delivery. We strive to provide the best experience for our customers, and your review means a lot to us. Let us know if you need anything and we’re here to help! 😊
Best regards,
Team QwikFone
Delivers Again – Reliable, High-Quality Phones!
I have been a loyal customer of QwikFone for the past 5 years, and they have never disappointed me! I recently purchased a refurbished phone, and just like my previous purchases, it was in amazing condition—practically like new! The quality of their refurbished devices is top-notch, and I can always trust them to deliver reliable products.
Their customer service is fantastic—always helpful, professional, and responsive. Every time I’ve had a query, they’ve handled it efficiently. QwikFone truly stands out in the refurbished phone market!
The only small downside is that, despite my long-term loyalty, I’ve never received a discount or voucher from them. It would be nice to see some appreciation for repeat customers. However, the quality of their phones and service more than makes up for it!
Overall, highly recommended! If you’re looking for a trustworthy place to buy a refurbished phone, QwikFone is the best choice. Will definitely continue shopping with them!
⭐⭐⭐⭐⭐ 5/5 Stars!
10 febbraio 2025
Risposta di QwikFone
Dear Muhammad,
Thank you for your loyalty and for taking the time to share your experience!
We're delighted to hear that you've been satisfied with our refurbished phones and customer service over the years. Your trust and support mean everything to us!
We truly appreciate your feedback regarding loyalty rewards. Recognizing our repeat customers is important, and we’ll definitely take your suggestion into consideration for the future. Your satisfaction is our priority, and we’re grateful for your continued support.
Looking forward to serving you again soon!
Best regards,
Team QwikFone
Excellent service and speedy delivery
Excellent service and speedy delivery. Great Thanks
7 febbraio 2025
Risposta di QwikFone
Dear John,
Thank you for your positive feedback!
We're delighted to know that you were happy with both our service and delivery.
We truly appreciate your support and look forward to serving you again soon!
Best regards,
Team QwikFone
Avoid them poor customer service
I had a very disappointing experience with QwikFone. The staff at the counter were incredibly rude and unprofessional, making me feel unwelcome and undervalued as a customer. To make matters worse, their email communication was frustrating—responses were vague and did not address my questions about the repair. It felt as though they were either completely incompetent or intentionally avoiding giving a clear answer. I expected better service and transparency, but this experience has left me thoroughly unimpressed. I would not recommend their services.
5 febbraio 2025
Non scritta su invito
Risposta di QwikFone
Dear Dawid,
I’m truly sorry to hear about your negative experience with QwikFone. It's frustrating when you don’t receive the level of service you expect, especially when it comes to communication and professionalism. This certainly doesn’t reflect the standard we strive for, and we deeply regret that you were left feeling undervalued and frustrated.
Your feedback is incredibly important, and we’ll be looking into the issues you’ve raised to make necessary improvements.
Please feel free to reach out if you'd like further assistance. We truly appreciate your feedback and hope to regain your trust in the future.
Best regards,
Team QwikFone
I ordered a phone from QwikFone and it…
I ordered a phone from QwikFone and it arrived quickly, matching the description and functioning well. However, the packaging was basic and not as expected compared to previous purchases. Overall, an okay experience with some room for improvement. 🌟🌟🌟
25 dicembre 2024
Non scritta su invito
Risposta di QwikFone
Dear Jediah,
Thank you for your feedback!
We’re thrilled to hear that your phone arrived quickly and meets your expectations in terms of description and functionality. We apologize for the basic packaging. In line with our commitment to sustainability, we use minimal, recycled packaging for our refurbished products. While it may not always be the most glamorous, it’s an important step toward reducing waste and protecting the environment.
Your experience is important to us, and we truly appreciate your honest input. If there’s anything else you’d like to share or need assistance with, don’t hesitate to reach out.
Thank you again for your understanding and support!
Kind regards,
Team QwikFone
bought a macbook from back market and…
bought a macbook from back market and it was locked. domain locked to the USA the orginal owner was from a school in texas im guessing as thats what the access settings were locked as. sent the item back and they’re not giving me my money back. im waiting to be refunded. i would not like the item returned to me as your complaint is that the find me is on icloud but i never even got to the settings when setting up the macbook so it cant be my icloud. i dont want a newer item i want my money and if it isn’t resolved in 2 bussiness days as per backmarkets policy i will be going into the shop in north acton in person and contacted the small claims court for my £485 pounds
16 gennaio 2025
Non scritta su invito
Risposta di QwikFone
Dear Cloud Sinclair,
Thank you for sharing your concerns with us.
We understand how frustrating this situation must have been. We wanted to let you know that your refund has already been processed by Back Market. We apologize for any inconvenience caused and appreciate your patience throughout this process.
If you have any further questions or need additional assistance, feel free to reach out. We're here to help!
Best regards,
Team QwikFone
Excellent service
Excellent service, quick delivery this is the 3rd time buying from qwikfone now and have not had any faults and all phones have been in top condition.
5 dicembre 2024
Risposta di QwikFone
Dear Channy!
Thank you so much for your kind words and for being a loyal customer!
We're thrilled to hear that you've had a positive experience with our service, and we greatly appreciate your continued trust in Qwikfone. It's wonderful to know that all of your purchases have met your expectations, and we're committed to maintaining that high standard of quality and service for you.
We look forward to serving you again soon!
Kind regards,
Team QwikFone
Excellent service all round
Third phone I have purchased and as usual and excellent service, super quick delivery and perfect phone. They did send the wrong charger for it but a new charger arrived the very next day. No hesitation in recommending.
21 novembre 2024
Risposta di QwikFone
Dear J. Ashton,
Thank you so much for your kind feedback!
We're thrilled to hear that you're happy with your phone and our service. We apologize for the initial mix-up with the charger, but we're glad to know it was resolved quickly. Your recommendation is greatly appreciated, and we truly appreciate your continued trust in our products.
If you need any further assistance, don't hesitate to reach out. We're always here to help!
Kind regards,
Team QwikFone
Need a phone etc look no further than…
Need a phone etc look no further than Qwikfone,excellent company,Quality products,fastest delivery i have had.
5 stars all ay long.
28 ottobre 2024
Risposta di QwikFone
Dear Stanley,
Thank you for sharing your positive experience!
We're so glad to hear that we exceeded your expectations with the quality of the product and speedy delivery. Your 5-star feedback is much appreciated.
We look forward to serving you again!
Kind regards,
Team QwikFone
Samsung S20 Plus
Excellent service. Phone delivered promptly. Phone was in excellent condition,as advertised. Second Phone O have bought from this company. Would highly recommend.
25 ottobre 2024
Risposta di QwikFone
Dear Paul,
Thank you for your positive feedback!
We're so glad to hear that the phone arrived promptly and in excellent condition, just as advertised. We truly appreciate your continued trust in us for your second purchase and are grateful for your recommendation.
We look forward to serving you again!
Kind regards,
Team QwikFone
Risposta di QwikFone
Dear David,
Thank you for your feedback!
We’re glad to hear that the phone met your expectations and was delivered on time.
If there's anything more we can assist you with, please don't hesitate to ask!
Kind regards,
Team QwikFone
Great choice
Great choice, fab price plus phone as described not forgetting the super quick delivery. Would recommend and wouldn't hesitate to use again! Thank you 🌟🌟🌟🌟🌟
3 ottobre 2024
Risposta di QwikFone
Dear Karen,
Thank you for your fantastic review!
We’re so glad you loved your purchase and that the delivery was quick. Your recommendation is greatly appreciated! We look forward to serving you again soon.
If you need anything, just let us know!
Kind regards,
Team QwikFone
Phone is immaculate
Phone is immaculate. Delivered on time, I missed the first visit but re-deliver was instantly arranged. This is my third phone from them and all have been lime buying new, but at a much better price point. It is great for the environment so I feel I am doing my part.
16 settembre 2024
Risposta di QwikFone
Dear Dean,
Thank you for your amazing feedback!
We're thrilled that your phone arrived in immaculate condition and that the delivery process went smoothly. It’s great to hear you’ve chosen us multiple times—your support for refurbished phones truly makes a difference for the environment!
We’re here for any future needs, so feel free to reach out anytime. We appreciate your support!
Kind regards,
Team QwikFone
Phone arrived quickly
Phone arrived quickly, looks brand new, superb quality, wouldn't go anywhere else. Thank you qwik fone.
13 settembre 2024
Risposta di QwikFone
Dear David,
Thank you so much for your fantastic review!
We're delighted that you're happy with your phone and our service. Your support inspires us to keep delivering ultimate quality.
If you need anything else in the future, we’re here to help.
Kind regards,
Team QwikFone
Excellent customer service and phones
Excellent customer service and
Products like new. This is the second iPhone I bought.
3 settembre 2024
Risposta di QwikFone
Dear Alfredo,
Thank you for your feedback!
We’re delighted to hear that you're satisfied with our customer service and the quality of your new iPhone. It’s wonderful to have you as a returning customer, and we look forward to assisting you again in the future.
If there’s anything else you need or if you have questions, feel free to ask. We’re here to help!
Kind regards,
Team QwikFone
Excellent product previously
Excellent product previously, new one just as good and delivery was rapid too
23 agosto 2024
Risposta di QwikFone
Dear Geoff,
Thank you for your great feedback!
We’re delighted to hear that you’re happy with both your previous and new product, as well as the fast delivery. Your satisfaction is our priority, and we appreciate your trust in us.
If you need anything else, feel free to reach out anytime!
Kind regards,
Team QwikFone
Perfect experience !
This is the second iPhone I have bought from this firm - this time for a daughter.
Again, I can't tell it from a brand new phone and the battery capacity is 100%.
Absolutely no problems at all and I would recommend them.
6 settembre 2024
Risposta di QwikFone
Dear Robert,
Thank you so much for your kind words and for choosing us again for your iPhone purchase!
We’re thrilled to hear that the phone is performing just like new and that you're satisfied with the battery capacity and overall condition. Your recommendation means a lot to us.
If you or your daughter need any assistance or have any questions in the future, please don’t hesitate to reach out. Thanks again for your support!
Kind regards,
Team QwikFone
This is my second phone purchased from…
This is my second phone purchased from Quick Fone, both in top condition when received. Phone well packed. Only a small point but the presentation is not as good as last phone as didn’t come in a Quick Fone box as last time, just a brown cardboard box and bubble wrap
2 settembre 2024
Risposta di QwikFone
Dear Allan,
Thank you for your feedback and for being a returning customer.
We're glad to hear that both phones arrived in top condition and that you found the packaging secure. We appreciate your input regarding the presentation and will take it into consideration to improve our service.
If you have any other concerns or need further assistance, please let us know!
Kind regards,
Team QwikFone
Risposta di QwikFone
Dear Kevin,
Thank you for the positive feedback!
We’re delighted to hear that you received the phone quickly and that you're satisfied with it.
If there's anything else we can assist you with, please don't hesitate to let us know!
Kind regards,
Team QwikFone
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