I have been a customer of Quit Clinics for some time. They always process my orders efficiently and professionally. Recently, I had some problems with some of my Vape devices. Quit Clinics responded p... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Such a great service. Dr Tom Bracewell is fantastic and personally calls to make sure you understand everything. Purchasing online from their Quit Chemist is easy too. I'm using the solo Max rec... Leggi di più
Rip off, 100% scammers. Charge for script, 300.00 on vape gear, that is non working, cheap and “nasty”. Many emails to get refunded. My expense to return all goods, then you get ghosted. Currently fil... Leggi di più
L'azienda ha risposto
I am getting fantastic products at a very reasonable price considering the way Australia is spinning at the moment. I love the feeling knowing i will never smoke a cigarette ever again - I take a lo... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Quit Clinics is your trusted, fast, and affordable partner to quit smoking for good. All Quit Clinics, our Australian doctors are all Authorised Prescribers of nicotine, and are passionate about helping smokers quit. Access judgement-free, tailored medical support within 24 hours from anywhere in Australia. Your lungs will thank you, your wallet will too!
Informazioni di contatto
Suite 1A Level 2, 2072, Gordon, Australia
- support@quitclinics.com
- quitclinics.com
4,4
Eccellente
147 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Good service
Good service, good product. Any questions are dealt with promptly and efficiently
Definitely recommend this operation
12 settembre 2024
Non scritta su invito
Great team and service
Great team and service. Very helpful when I had some issues with a device and was resolved promptly.
10 settembre 2024
Non scritta su invito
No refunds, or replacements and no customer service
In short, terrible customer service....no number to call and you can only email and if you lucky might get a response 2-3 business days later....usually an unhelpful response when do finally get one, so a simple conversation to sort out any issue can take weeks if not longer in my experience 2 months..... Oh and they will keep your money if there is any issue with getting your package. Avoid if you can.
***in reply to below. I'm glad you bought up the 'speaking over the phone' subject up. I have gone through your entire website numerous times trying to find a customer service number to call. There isn't one. Just an email which takes a couple of days each time for any response. I just checked again now and there is still only the email you have stated below on your website, even the 'quit clinics support chat box' says they will reply to your email in 24hours... Please add a number on here for all to see and to prove what you say is correct.
5 luglio 2024
Non scritta su invito
Risposta di Quit Clinics
Hi Giselle,
Thanks for getting in touch.
Our team are always happy to speak over the phone if needed, and in all cases we provide a full refund/replacement if there are any delivery issues.
A lot of what you've said doesn't sound right, and isn't the typical patient experience at all.
Please get in touch at support@quitclinics.com and we'll happily look in to this for you, or give you a call if needed.
Only fixed their issue after I wrote a review on trust pilot
Edit 2: Since writing this review, I have been issued a refund by quitclinics, hence changing my stars from 1 to 3. They stated that my emails had gone to spam, which doesn't make a lot of sense because I had also utilised their help request on their website and received no response. Evidently, their website design isn't reliable or they are not. And without trustpilot I doubt I would have had this response, hence staying at 3 stars.
Edit: They only reply on trust pilot, I have emailed at least 6 times and written to their help request 6 times. There are better suppliers.
Ordered a script, they sent me through a written script which did not work when buying any products from anywhere. I emailed them, sent help requests, tried to call but couldn't find any number trying to get an escript and got no response. They essentially take your money and if there is one problem with your order they go radio silent.
17 giugno 2024
Non scritta su invito
Risposta di Quit Clinics
Hi James! Sorry to hear you haven't had a great experience.
We don't appear to have received any help requests from you, please email through to support@quitclinics.com - we always get back to help requests within 24 hours.
If you have a prescription, you have access to chemist.quitclinics.com, or if you'd prefer to use another pharmacy, our team will gladly assist with facilitating this (there's just some extra information we'll need from you).
Many thanks!
Awesome wuick easy response
10 giugno 2024
Non scritta su invito
OUTSTANDING CUSTOMER SERVICE
I joined Quit Clinic today. The response was super fast. I spoke to a very understanding and polite Doctor, Doctor Bracewell. He answered all my questions and provided exactly what I needed.
Outstanding!
20 marzo 2024
Non scritta su invito
Quit clinic were great!
Quit clinic were great. Quick response with prescription and weaning schedule within a week. I have been a pack a day smoker for 50yrs and managed to quit cigarettes completely straight away and have stayed off them for 10 months now. I’ve been ordering the 50mg nicotine salts disposable vape pods through Vapo NZ and have been very happy with their service too. The prescribing Dr recommended dropping to 40mg after a month, but that strength was unavailable at the time so i tried 30mg unsuccessfully and am back to the 50s. I see Vapo now offer a 40mg disposable so I will get those next time and try to wean down if I can. Prescription lasts for 12mths only so hopefully no issues getting renewal to keep working towards giving up the vapes too.
17 gennaio 2023
Non scritta su invito
Great support
I have been a heavy smoker for years and am now cigarette free for almost a year. After trying gum and patches this has worked for me and I appreciate all the advice and information I have gotten with the weaning schedule etc.
all enquiries have been prompt and helpful. . Thank you!
8 novembre 2023
Non scritta su invito
There happy to take your money and then…
There happy to take your money and then don't get back to you, stressed me out so much I had to go buy cigarettes, absolutely disgusting service
13 settembre 2022
Non scritta su invito
Risposta di Quit Clinics
Hi Craig,
We're sorry to hear that you haven't had the best experience.
Unfortunately because we use secure medical software, sometimes our communications get caught in spam filters. We always get back to our patients within 24 hours, including weekends, and normally much quicker than this, so please don't ever feel like you need to wait if you haven't heard from us.
You can reach us anytime at support@quitclinics.com, and we'd encourage you to check your spam or promotions folder in your email.
Many thanks.
Good service and care your health.
27 luglio 2022
Non scritta su invito
Good for nothing
Paid the $85 for the prescription and never received any emails back. Waste of time and money.
24 luglio 2022
Non scritta su invito
Risposta di Quit Clinics
Hi there, sorry to hear you haven't had the best experience.
We always get back to our clients within 24 hours (and we're also weekends and public holidays), but unfortunately sometimes due to our secure medical software, emails can go to spam/promotions folders.
As always, if we're unable to help, we always provide a full refund.
Given that your review is anonymous, it's difficult for us to help without more information, but please contact support@quitclinics.com and we'll be happy to get this resolved for you.
Many thanks!
Quick and professional response.
13 luglio 2022
Non scritta su invito
Awsome help
Awsome help, very much appreciate the prescription
Via email so easy & fast, thank you!
16 giugno 2022
Non scritta su invito
Great service
15 giugno 2022
Non scritta su invito
Very professional Dr Sam Murray
Very professional Dr Sam Murray. Super happy with how quick the response was,great information. THANKYOU 😀🙂
29 maggio 2022
Non scritta su invito
These guys are great
These guys are great. As a migrant from NZ i was really concerned that i would end up buying cigarettes again but Quit Clinics were easy and fast to deal with. There was no hassle and no judgment.
A+++++ process and service.
24 marzo 2022
Non scritta su invito
Great Service
Applied early morning and had my script and plan sent the same afternoon. Amazing service, highly recommend.
24 marzo 2022
Non scritta su invito
Very professional
Very professional, legit and quick. Besides the prescription, Dr. also sent a letter for my GP and a plan how to gradually quit smoking.
10 marzo 2022
Non scritta su invito
Excellent service
What is described is exactly how it happens. Super fast service - exactly what I needed for tha peace of mind. Thank you very much!
7 marzo 2022
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.