I called premier Talk today on behalf of my Mum to find out if there was a fault on her line, a lovely young lady named Belle help me check my mothers line & put a request out to Open Reach to mend a... Leggi di più
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Scopri cosa dicono le persone
I have spoken to Tiahh on a few occasions when phoning Premier Talk. She is always very helpful and clearly explains how she will proceed with remedying my BB problems. At times I am quite frustrated... Leggi di più
I have never known a company like this one, I think it is run by a bunch muppets they never do what they say and I have had no landline to ring out on since December 2025 and still no phone in July an... Leggi di più
Tiahh helped reduce my Mum's Broadband package by more than £40 a month, explained why it was higher than others, gave me good advice on next steps to help keep the charge as low as possible. She lis... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Informazioni di contatto
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Regno Unito
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,1
Molto buono
4K recensioni
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Ha risposto al 71% delle recensioni negative ricevute
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Le persone hanno visualizzato anche
I will be grateful if you can get my…
I will be grateful if you can get my landline connected as soon as possible many thanks 01733810328
13 maggio 2026
Risposta di Premier Talk
Your request has been noted and we recommend contacting our support team directly so they can urgently review your account and provide an update on the restoration of your service.
Chloe was very helpful and pleasant…
Chloe was very helpful and pleasant confirming my broadband package and commence date.
She answered my questions patiently explaining everything.
Such grea customer service.
8 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your kind feedback. We’re delighted to hear that Chloe was helpful and pleasant while confirming your broadband package and start date.
Helpful customer service
Belle was very helpful, polite and answered my questions. The customer service in this instance was very good. However I am very disappointed with the huge recent price hikes.
13 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your feedback. We’re pleased to hear that Belle was helpful, polite, and able to answer your questions, and that you received good customer service on this occasion.
We’re sorry to hear your concerns regarding recent price increases. We understand that changes in pricing can be disappointing, and we appreciate you sharing your thoughts on this.
Second time lucky
The first request for call back by dialing 1 received no response , second attempt I received a call back from Mya who was most helpful and quickly sorted the issue with my account. Mya was both helpful and patient with my enquiry I hope going forward this level of service continues.
27 aprile 2026
Non scritta su invito
Risposta di Premier Talk
We’re really pleased to hear that Mya was able to call you back and quickly resolve the issue with your account. It’s great to know she was helpful and patient throughout your enquiry, and we’ll be sure to pass on your kind comments to her.
Digital phone line eventually sorted…
Digital phone line eventually sorted out after 9 weeks without a landline also lost WiFi for a short time. Response from customer services varied from 1-4 hours. I found James to be very helpful about my concerns. He reassured me that he would get it fixed which he did.
12 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your feedback, and we’re sorry to hear about the disruption you experienced over the past 9 weeks without a landline and the temporary loss of WiFi. We understand how frustrating and inconvenient this must have been.
Very polite helpful and patient with…
Very polite helpful and patient with added humour as a bonus.
12 maggio 2026
Non scritta su invito
Risposta di Premier Talk
We’re pleased to hear that you found our team member clear to understand and appreciated the personal, conversational approach to helping resolve your issue. We understand how important good communication is, especially when discussing technical matters and we truly value your comments and support.
The lady Chloe on the phone was very…
The lady Chloe on the phone was very helpful and polite. Helped me a lot to solve things out thanks again.
12 maggio 2026
Non scritta su invito
Risposta di Premier Talk
We’re delighted to hear that Chloe was so helpful and polite and that she was able to assist you in resolving everything. We’ll make sure your kind comments are passed on to her. Thank you again for your support!
Ruby was amazing
Ruby was amazing! So helpful, so knowledgeable! I could not fault the service and support she gave me!
12 maggio 2026
Non scritta su invito
Risposta di Premier Talk
We’re thrilled to hear that Ruby provided such helpful and knowledgeable support and that you were so pleased with the service you received. We’ll be sure to pass your kind comments on to her. Thanks again for your support!
Thank you Cloe
Thank you cloe for your patience! Answered all my 100 questions. So very polite
11 maggio 2026
Non scritta su invito
Risposta di Premier Talk
We’re so pleased to hear that Chloe was patient, polite, and able to answer all of your questions. We’ll be sure to pass your kind feedback on to her. Thanks again for your support!
I have been trying to sort a receipt…
I have been trying to sort a receipt out for a payment l made in February. On calling for the 5th time about this Tiahh has finally sent me my confirmation I requested. Thanks to Tiahh l have given her 5 stars.
7 maggio 2026
Risposta di Premier Talk
Thank you for your feedback and for taking the time to leave a review. We’re really pleased to hear that Tiahh was able to finally get your payment confirmation sent over and resolve this for you. We appreciate your patience throughout the process and will make sure your kind comments and 5-star rating are passed on to her.
James was very good at contacting and…
James was very good at contacting and keeping me informed. Was particularly impressed by the way he leased with Open Reach to facilitate the engineer attending when he was in the area.
11 maggio 2026
Non scritta su invito
Risposta di Premier Talk
We’re really pleased to hear that James kept you well informed and provided such a positive experience. It’s great to know he was able to liaise effectively with Openreach to help arrange the engineer visit at a convenient time. We’ll be sure to pass your comments on to him. Thanks again for your support!
Customer Service
The company does not do well with customer service. In fact, it is very bad. Leanna is a breath of fresh air and demonstrates all the qualities you need from a good customer service agent.
11 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for taking the time to share your feedback. We’re sorry to hear that your overall experience of our customer service has not met your expectations.
We’re really pleased, however to hear your positive comments about Leanna. It’s great to know she made a positive difference and demonstrated the qualities you expect from a good customer service experience. We’ll be sure to pass your kind words on to her.
We appreciate your honesty and your feedback, as it helps us identify where improvements are needed.
Tiahh was very helpful today in her…
Tiahh was very helpful today in her calm and polite manner
11 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your kind feedback! We’re really pleased to hear that Tiahh was helpful and that you appreciated her calm and polite manner
I was delighted
I was delighted - and more than a little surprised given that I usually have to wait a long time - to get through so quickly to Premier's customer agent. Trudy was efficient, polite and extremely helpful. She genuinely seemed to be acting in my own best interests.
8 maggio 2026
Risposta di Premier Talk
We’re delighted to hear you were able to get through quickly and that Trudy provided such efficient, polite, and helpful support. It’s great to know she made the experience a positive one and took care to act in your best interests. We’ll be sure to pass your kind comments on to her.
I found Mae at Premier Talk helpful and…
I found Mae at Premier Talk helpful and polite. Not very pleased with being on hold for 30 mins.
8 maggio 2026
Risposta di Premier Talk
We’re sorry to hear about the 30-minute wait time you experienced. We understand how frustrating being on hold can be, and we appreciate you bringing this to our attention. Your comments will be shared with the team as we continue working to improve our response times.
after taking a week to get a response…
after taking a week to get a response was left hanging by the engeneer who was going to ring back still waiting have tried again today phoned at 11 pressed for ring back still waiting
7 maggio 2026
I have recently cancelled my contract…
I have recently cancelled my contract with premier talk , I requested a final itemised breakdown of termination fees and I was told that my request would be sent to the closure team that was 9 days ago and still no call , absolute dreadful customer service
8 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your feedback, and we’re sorry to hear about your experience following the cancellation of your contract.
We understand how frustrating it must be to have requested a final itemised breakdown of termination fees and not yet received a response, especially after being advised that the matter had been passed to the closure team. This is not the level of service we aim to provide.
We appreciate you bringing this to our attention. Your comments will be escalated to the relevant team for review, and we encourage you to follow up with customer services so this can be resolved as quickly as possible.
Risposta di Premier Talk
We’re pleased to hear you found the service very helpful and we appreciate you taking the time to share your experience.
Risposta di Premier Talk
We’re pleased to hear you found our team member helpful and appreciate you taking the time to leave a review.
Payment discrepancies
After many phone calls to resolve issues with payments, finally after several discussions over a period of time there was a result.
5 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your feedback. We appreciate your patience while the payment issues were being resolved and are pleased that a resolution was finally reached after your discussions with the team. We apologise for the inconvenience caused and thank you for working with us throughout the process.
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