I called premier Talk today on behalf of my Mum to find out if there was a fault on her line, a lovely young lady named Belle help me check my mothers line & put a request out to Open Reach to mend a... Leggi di più
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I have spoken to Tiahh on a few occasions when phoning Premier Talk. She is always very helpful and clearly explains how she will proceed with remedying my BB problems. At times I am quite frustrated... Leggi di più
I have never known a company like this one, I think it is run by a bunch muppets they never do what they say and I have had no landline to ring out on since December 2025 and still no phone in July an... Leggi di più
Tiahh helped reduce my Mum's Broadband package by more than £40 a month, explained why it was higher than others, gave me good advice on next steps to help keep the charge as low as possible. She lis... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Informazioni di contatto
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Regno Unito
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,1
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Risposta di Premier Talk
We’re pleased to hear that Mae was helpful and provided the information you needed. We’ll make sure your comments are passed on to her.
Spoke to Tiahh....Excellent service and…
Spoke to Tiahh....Excellent service and extremely helpful thank you.
7 maggio 2026
Risposta di Premier Talk
We’re delighted to hear that Tiahh provided excellent service and was extremely helpful. We’ll be sure to pass your comments on.
Frustration to relief . . .
Although we thought we had ceased the service for our terminally ill 88 yr old father we were still getting chased for payments and the line still had dial tone 2 weeks later.
It is very hard to get through to Premier Talk unless you ring at 9am sharp. I needed to find out what was going on so tried to get through to an agent. The young lady in the call centre seemed unaware that we had agreed a figure to close the account in full and argued that we still owed money for a March bill even though we had settled the account on 24th April?
The conversation was very frustrating and after going around in circles for several minutes and refusing to pass me on to her manager, she said she would get somebody from the accounts department to ring me.
I was pleasantly surprised that the call came after just 5 minutes. I spoke to Mae who told me that the account had indeed been terminated and paid up in full, much to our relief.
She would also try to find out why it was taking so long for Openreach to cut off the dial tone on the line. She sent me a text to confirm we had settled the account in full and to ignore any future payment requests, and also said she would send a confirmation letter to the end user address.
I asked Mae to pass on my apologies to the agent I had spoken to earlier.
Maybe Premier Talk needs to give their call centre staff access to all of the customers records/conversations so they can see the whole picture allowing all of the staff across all departments to sing from the same hymn sheet?
Being chased for payments on an already closed account is the last thing families need at an emotional, trying time.
Mae has hopefully been able to help us and eased the stress just a little bit. Thank you Mae.
7 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for taking the time to leave such detailed feedback and firstly, we are very sorry to hear about your father’s situation during what is clearly a very difficult time for your family.
We sincerely apologise for the confusion and frustration caused regarding the account closure, continued payment requests and the delay in the line fully disconnecting. We understand how distressing this must have been.
We are pleased to hear that Mae was able to provide clarification, confirm the account had been settled in full and help ease some of the stress surrounding the matter. Your kind comments will certainly be passed on to her.
We also appreciate your constructive feedback regarding communication between departments and account visibility for advisors. Comments such as yours are extremely valuable and help us identify where improvements can be made to provide a more consistent customer experience.
Excellent customers service
After a frustratingly long wait in a telephone queue, the young lady who dealt with my quiery was extemely pleasant and helpfull. She was able to resolve my problem. The wait aside, excellent customer service.
6 maggio 2026
Risposta di Premier Talk
We’re sorry to hear about the long wait you experienced getting through to us, but we’re really pleased that once connected, our team member was able to assist you in a helpful and friendly manner and resolve your issue.
We truly appreciate your patience and your kind comments about the service you received and we’ll continue working to reduce wait times while maintaining the level of support you experienced.
Ruby was very polite and understood…
Ruby was very polite and understood what my problem was.It was resolved quickly and i was very pleased that i was put at ease and understood every thing Thank you again.
P Baxter
1 maggio 2026
Non scritta su invito
Risposta di Premier Talk
We’re delighted to hear that Ruby was able to assist you so effectively and put you at ease. Providing clear, understanding, and efficient support is exactly what we strive for and it’s great to know Ruby delivered that experience.
We’ll be sure to pass on your lovely comments to her!
Tiahh was very professional and…
Tiahh was very professional and friendly helping me solve a problem in five minutes that has been taking weeks for me to sort out with the rest of the team. Very helpful and seemed very willing to sort problems in a confident manner.
30 aprile 2026
Non scritta su invito
Risposta di Premier Talk
We’re really pleased to hear that Tiahh was able to resolve your issue quickly and provide a professional, friendly experience. It’s great to know she took ownership of the situation and handled it with confidence.
We do apologise that it took longer than expected to get this resolved previously, and we appreciate your patience. Your comments will be shared with Tiahh and the wider team so we can continue improving our service.
I telephoned to complain that the…
I telephoned to complain that the company had left me with no phone because no router had arrived before the digital tx by BT. It took three days to get through on a mobile phone - and still no router.
None of this was Tiahh's fault and she handled the call with empathy, diplomatically and helpfully - taking time to do so whilst also amending my account to correct an over-charge last month. Well done, and I advised that company management should be made fully aware of the very poor service which the company had delivered, causing my (avoidable) complaint.
1 maggio 2026
Non scritta su invito
Risposta di Premier Talk
We’re very sorry to hear about the difficulties you faced , being left without a phone service and struggling to get through is not the level of service we expect to provide, and we understand how frustrating and inconvenient this must have been.
That said, we’re really pleased to hear that Tiahh was able to support you with empathy and professionalism once you got through, and that she helped resolve the issue and correct the billing on your account. We’ll make sure your kind words are passed on to her.
We also take your wider feedback seriously regarding the delays, router delivery, and communication issues. This will be shared with management so we can address the shortcomings you’ve highlighted and work to prevent similar situations in future.
Thank you again for your patience and for bringing this to our attention. If there’s anything further we can assist with, please don’t hesitate to contact us.
Premiere talk were absolutely…
Premiere talk were absolutely brilliant. I had 4 queries and Chloe dealt with them very efficiently, patiently and genuinely took time to listen to me and made sure I agreed with and understood what was happening. The way Chloe spoke to me and handled everything took a huge weight off my shoulders. I am really grateful for the care and professionalism she showed. I highly recommend
30 aprile 2026
Non scritta su invito
Risposta di Premier Talk
We’re delighted to hear that Chloe was able to support you so effectively across all your queries. Taking the time to listen, explain clearly, and ensure everything is fully understood is exactly the level of care we aim to provide, so it’s great to know Chloe made such a positive difference and helped put your mind at ease.
Good customer service
Good customer service , communication in calling g back with updates.
1 maggio 2026
Non scritta su invito
Risposta di Premier Talk
We’re pleased to hear you were happy with our customer service and the communication, especially keeping you updated with call-backs. We know how important it is to stay informed so it’s great to know this made a difference to your experience.
Not easy to contact
Ally was very good at sorting problem. Complaints phone number on web site doesn’t connect , fee to leave expensive .Emails to support not always answered . Return callback hit and miss. When connected staff helpful
27 aprile 2026
Non scritta su invito
Risposta di Premier Talk
We’re really pleased to hear that Ally was able to help resolve your issue and that you found our team helpful once you were able to get through.
That said, we’re sorry to hear about the difficulties you experienced trying to contact us including issues with the complaints number, delays in email responses and inconsistent call-backs. We also understand your concerns regarding leaving fees, and we appreciate you bringing this to our attention.
Ally rang my mother and talked me…
Ally rang my mother and talked me through what she was having to have installed, ( we haven’t asked for this, but it’s a national update) she was very clear about it all and has my number to keep me updated.
28 aprile 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your feedback. We’re glad to hear that Ally was able to clearly explain the installation process and keep you informed throughout.
We understand this wasn’t something you specifically requested, but it is part of a wider national update, and we appreciate your patience while it’s carried out. It’s also good to hear that Ally has your contact details and will keep you updated going forward.
Leanna, great support 👍
Leanna sorted out an issue with the landline, via the technical support team, before the call had finished. Great 👍
28 aprile 2026
Risposta di Premier Talk
Thank you for your kind feedback! We're really pleased to hear that Leanna was able to resolve the issue with your landline so quickly and efficiently during the call.
We'll be sure to pass on your comments to her and the technical support team. If you ever need assistance again, we're here to help!
Leanna was very polite and listened…
Leanna was very polite and listened well to my concerns.
She showed empathy and took her time to look into my complaint.
I would have given her 5 stars, however I would like to wait to see if she resolved the issue, if she has then she would get 5 stars.
I have previously spoken to another member of the team who promised me that the issue was resolved, however this was not the case.
28 aprile 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your thoughtful feedback, Amanda. We're really pleased to hear that Leanna made a positive impression by listening carefully and showing empathy while looking into your concerns.
We completely understand your hesitation given your previous experience, and we’re sorry that the issue wasn’t resolved as promised before. Your feedback is important, and we hope Leanna is able to follow through and deliver the outcome you expect.
Total incompetence
Total incompetence, blaming sickness for delays, over charging, not returning over payments. Total rip off, do not sign up to this scam.
10 aprile 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Preying on vulnerable elderly people
My vulnerable elderly neighbour has been cut off and I've been trying to assist her. She has already had another neighbour press 1 for call back without this happening. You wait for 30-60 mins to get through on the help line and they disconnect you straight away. Terrible terrible service. And the price my neighbour is paying for her service is extortionate. I fear she's been scammed with this company.
29 aprile 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
The agent Tiahh was great
The agent Tiahh was great, brilliantly helpful customer service. The experience from Premier Talk in regards to response to my email and waiting for call has been poor.
28 aprile 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your feedback. We’re really glad to hear that Tiahh provided such helpful service and made a positive impression.
We’re sorry, however, that your overall experience with our email response times and call wait has not met expectations. This isn’t the level of service we aim to provide, and your comments have been noted so we can improve in these areas.
Tiahh was absolutely brilliant with me…
Tiahh was absolutely brilliant with me to day, she was so professional and got me a great deal, I can't thank her enough, thanks for everything
28 aprile 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your wonderful feedback! We’re delighted to hear that Tiahh provided such a professional service and helped you secure a great deal.
Risposta di Premier Talk
Thank you for your feedback! We’re glad to hear that Leanne was able to help and provide a positive experience. We’ll be sure to share your kind comments with her.
Individuals have been lovely, company is terrible. Go with a different provider
I have been begging Premier Talk to sort out my WiFi and broundband for over 2 months. I moved, contacted them ahead of time, and was assured I'd have a new router and the phone connector would also be provided.
I am still receiving bill for the property I vacated at the end of February, and no router has arrived.
I've repeated the issue over and over to different people, but nothing has been done at all.
They were quick enough to send me the sim card to change my mobile over to their package when I moved, so they have my name, new address etc....
But no service, little to no communication, and zero concern about the fact I am vulnerable, disabled, and in need of working cameras on my property to ensure my safety after an issue which involved the police.
If I could give zero stars, I would
28 aprile 2026
Non scritta su invito
Risposta di Premier Talk
We’re very sorry to hear about your experience, Viki. This is clearly not the level of service we aim to provide, and we understand how frustrating and concerning this situation must be ,especially given the circumstances you’ve described.
We’d really like to investigate this urgently and get things resolved for you as quickly as possible. Please could you contact us directly with your account details so we can locate your account and take immediate action.
For a start
For a start , answer calls instead of hanging up , don't charge elderly people far too much because they don't understand about digital switchover ..shall I continue ?
27 aprile 2026
Risposta di Premier Talk
Thank you for your feedback. We’re sorry to hear about your experience, and we understand your concerns regarding call handling and billing clarity.
We take all feedback seriously and would like the opportunity to review what has happened in your case. Please contact our support team with your account details so we can investigate and address your concerns properly.
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