Premier Talk Recensioni 

Mae was friendly and did her best to help. I will not know if the issue was settled until Wednesday, when my Broadband service is discontinued.

Excellent professional manner and friendly. Explained everything and was able to deal with the query regarding the account so everything resolved. Excellent service.

I called premier Talk today on behalf of my Mum to find out if there was a fault on her line, a lovely young lady named Belle help me check my mothers line & put a request out to Open Reach to mend a fault on her land line which was done extremely quickly to request an engineer to find the fault which may take a few days but so far I’m happy with being assisted by Belle. Thank you.

My call was answered very quickly with no waiting in a queue. The lady who dealt with my enquiry, Belle, was very helpful and reassuring. It was an efficient and friendly service.

Tiahh was excellent very chatty professional and new what she was doing and by kept me informed of everything

One of Premier Talk’s greatest assets is it customer service staff. One of the best of these individuals is Belle who went the extra mile to assist me recently with a tricky query

Thanks Bella.

The assistant-i think her name was Tia- was very friendly and thorough in her dealing of the matter.She reiterated what was spoken about at the end of the call.

An efficient and knowledgeable person answering my query and problem. MAE has a very good phone manner,clear speaking voice and a personable manner.

The lady I spoke with today was excellent but my overall experience with yourselves is disastrous.
I have been in constant contact with you since February trying to get my landline up and running without success!
When will I get some satisfaction?

Mea was very helpful and sorted the issue out and polite.

Belle was a really lovely helpful person. She resolved our issues almost immediately

Tiahh was very helpful and informative on my call to Premier

Polite informative and new what she was doing

Belle has been very helpful over the last 6 weeks as my router & land line will not connect to each other, she has been polite & passed messages on to others who have been helpful to, but i still have no landline.

I gave my score because how great Tia was with helping me with my question I have spoken a few times this year and she definitely is very helpful many thanks Colin

I have never known a company like this one, I think it is run by a bunch muppets they never do what they say and I have had no landline to ring out on since December 2025 and still no phone in July and still being charged got charged twice this month one payment of £40 and now another one for £53.99 not bad for a month avoid this company at all costs. total rubbish

Don't know where to start. My 77-year-old Dad (and I) have had nothing short of a nightmare with this company. Changing the tariff without warning, not listening to my Dad on the phone, causing him untold stress. Eventually, I intervened and cancelled the contract. They wanted MORE money and then advised me that my Dad had been charged for line rental twice, and this would be sorted. It wasn't, and there was no record of our call. I have an email saying the account was closed about two months ago, and now my Dad is receiving letters asking for £81 despite being told the fee was settled. It is borderline harassment, and we are thinking of taking legal action. My Dad suffers from ill health, and this has caused him no end of stress. Shocked and Exhausted with them.

Wait time for the call to be answered was not long
The lady was very courtious and solved 3 queries in no time. She sent a email confirming our conversation as per my request, and actioned sending out a phone connector that I had been previously promised

Thank-you it was a good experience
From Dave adams

Excellent customer service from a Lady called Tiahh. She was most helpful and provided straightforward solutions for both of the issues that I needed assistance with.