I called premier Talk today on behalf of my Mum to find out if there was a fault on her line, a lovely young lady named Belle help me check my mothers line & put a request out to Open Reach to mend a... Leggi di più
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I have spoken to Tiahh on a few occasions when phoning Premier Talk. She is always very helpful and clearly explains how she will proceed with remedying my BB problems. At times I am quite frustrated... Leggi di più
I have never known a company like this one, I think it is run by a bunch muppets they never do what they say and I have had no landline to ring out on since December 2025 and still no phone in July an... Leggi di più
Tiahh helped reduce my Mum's Broadband package by more than £40 a month, explained why it was higher than others, gave me good advice on next steps to help keep the charge as low as possible. She lis... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Informazioni di contatto
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Regno Unito
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,1
Molto buono
4K recensioni
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Le persone hanno visualizzato anche
Absolutely useless company
Absolutely useless company. My mother-in-laws bill (landline only) has increased from £46 to £71 since Dec with no warning. Absolutely impossible to get through on the phone; yesterday I hung on for 60 minutes without getting through. I’d then selected the option to be called back when I reached the front of the queue; guess what? No one called back! This morning I thought I’d try early to beat the queue, but the phone went dead after a few rings instead. I quickly dialled and this time found myself back in the queue. Half an hour later and I’m still hanging on. They either have lots of unhappy customers or they just don’t answer the phone. Furthermore. I still await a reply to my email request following a similarly unexpected price increase 6 months ago.
I will await their response to this with interest, but not holding my breath.
I note the response below and their promised intent. Rings rather hollow I’m afraid. We finally had a response to the email address linked to my mother in law’s account on 27 May promising “urgent action”. Guess what? Yep, still waiting. We will be changing provider
19 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for taking the time to share your feedback.
We’re sorry to hear about the difficulties you’ve experienced trying to reach us and the frustration caused by the recent bill increase. We understand how concerning unexpected changes in charges can be, especially when you’ve also had trouble getting through to speak to someone.
We also apologise for the missed callback and the issues you’ve encountered with the phone line when attempting to contact us. This is not the level of service we aim to provide.
Your concerns regarding billing, communication delays, and contact availability have been escalated for urgent review. A member of our team will look into your mother-in-law’s account and respond to your previous correspondence as part of this process.
Thank you again for bringing this to our attention.
To Chloe and all the team,a big thank…
To Chloe and all the team,a big thank you for your assistance and professional help,Michael.
13 maggio 2026
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Risposta di Premier Talk
Thank you, Michael, for your kind message. We’re really pleased to hear that Chloe and the team were able to assist you and provide professional support.
Risposta di Premier Talk
Thank you for your kind feedback. We’re pleased to hear you received good customer service from Mae.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to her.
5nearly 6 weeks ago i got a phonecall…
5nearly 6 weeks ago i got a phonecall to tell me i was going to get new router i am STILL WAITING i have phoned nearly every day on monday 11th i eventually got was told it was in the post today i still dont have it i phoned and todaywas told by leanna that there has been i hold up with it i WILL NOT BE PAYING MT NEXT BILL THE SERVICE HAS BEEN TERRIBLE I WOULD NOT ADVICE ANYONE TO GO TO YOU MY PHONE NUMBER 01202480236
15 maggio 2026
Risposta di Premier Talk
Thank you for taking the time to leave your feedback.
We’re very sorry to hear about the delay in receiving your new router and the frustration this has caused. We understand how important it is to have reliable equipment and clear updates, and it’s disappointing to hear that this has not been your experience.
We also apologise for any confusion or inconsistent updates you’ve received when contacting our team. This is not the level of service we aim to provide.
Please be assured that your comments have been escalated for urgent review so we can investigate what has happened with your order and ensure it is resolved as quickly as possible.
A member of our team will look into this further and provide an update directly. We appreciate your patience while this is being addressed.
Good service from James over technical…
Good service from James over technical issue, just wish there was a few more telephone operators to answer our call quicker.
15 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your feedback. We’re pleased to hear that James provided good service and was able to help you with your technical issue.
We also appreciate your comments regarding call wait times. We understand how important it is to get through to an adviser quickly, and we’re sorry for any delay you experienced. Your feedback will be shared with the relevant team as we continue to look at ways to improve our availability and response times.
Mae was every helpful for sorting out…
Mae was every helpful for sorting out my telephone bill
15 maggio 2026
Non scritta su invito
Risposta di Premier Talk
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to them.
Scandalous treatment of vulnerable clients
My 95 year mother has had an account t for 5 years...she has now gone into residential care...trying to terminate the contract...annual line rental from April 2026 to 2027 £187 taken and deemed nonrefundable, also trying to charge
£146 for termination of contract and overcharged 3 months line rental....need I go on.....scandalous treatment of elderly.vulnerable customers.
14 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for taking the time to share your concerns.
We’re sorry to hear about your situation and understand how upsetting this must be.
Unfortunately, we were unable to progress this matter further as we did not receive the requested account verification details needed to locate and discuss the account in question. Without these, we are unable to access or review specific billing or contractual information.
If you are still experiencing issues, please contact our team directly so we can verify your details and assist you as quickly as possible. We remain ready to help and resolve this for you as soon as we are able to proceed with account identification.
Thank you again for your message.
Account query
Tiah (what a lovely name) was very polite and explained my query very well
14 maggio 2026
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Risposta di Premier Talk
Thank you for your kind feedback. We’re so pleased to hear that Tiah was polite and able to explain your query clearly and effectively.
Leanne was very helpful and I could…
Leanne was very helpful and I could understand everything she said. I sometimes struggle with peoples' accents.
14 maggio 2026
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Risposta di Premier Talk
Thank you for your kind feedback. We’re really pleased to hear that Leanne was helpful and that she explained everything clearly and in a way that was easy to understand.
The last three months there were some…
The last three months there were some errors in my bill. I called the support line several times which was frustrating.
However, last time I spoke with Tia and she sorted it all out.
Well done Tia.
12 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your feedback. We’re sorry to hear about the errors in your bill over the past few months and the frustration this caused with repeated calls to our support line.
We’re really pleased to hear that Tia was able to resolve everything for you during your most recent contact. It’s great to know she got things sorted out and we’ll be sure to pass on your “well done” to her.
Absolutely disgusting company now…
Absolutely disgusting company now trying to charge me for a digital package that I haven't even got!!!! Almost double what I have been paying,no notice of changes which they are meant to give.Have sent numerous emails telling them I don't want to enter into any new contracts with them I want to leave. Even though I have paid a years line rental up front which I have sent them proof of im still expected to pay monthly for it, didn't think they could change contracts without giving customers the option to leave?.
extra £14.99 on bill 3 different reasons for it...monthly line rental I've already paid a year upfront so won't be paying that!!!
Digital service charge im not digital and won't be with them as I won't be put into another contract with this disgusting company!!!
The latest reason was it's for analogue signal absolute load of rubbish they make it up as they go along don't believe a word they say. !!!!
14 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for taking the time to share your feedback.
We’re sorry to hear about your concerns regarding recent billing charges, contract terms, and the information you’ve received. We understand how frustrating it is to feel that charges are unclear or have not been properly explained.
Your comments regarding the digital service charge, line rental, and the explanations provided have been noted. We also acknowledge your concern about communication and your intention to leave the service.
Please be assured that your account details and concerns have been escalated for urgent internal review. A member of our team will be in contact with you directly to go through your billing and contract in detail, clarify the charges applied, and discuss your options.
Thank you again for bringing this to our attention.
Awful customer service.
Awful customer service.
One query, 2 different replies.
Tried emailing numerous times but no response.
They increased the monthly charge without prior notice .
They gave some rubbish information that the increase was due to old network cables, it's a load of rubbish.
We are in the process of moving.
Premier talk have now asked for verification, through trust pilot that I'm a genuine customer, if they had responded to my 2 previous emails I wouldn't be writing this review.
There is such a huge change over of staff within the company, I'm not surprised that I'm getting conflicting information.
This does not excuse their appalling customer services.
My sister is the account holder but I'm the 3rd party named on the account due her vulnerability but this makes no difference to this company.
Avoid at all costs.
Premier talk have eventually replied to my email only after i advised i woukd be escalating to Ombudsman.
This company has a huge turnover of frontline staff whuch may explain the conflicting advise i got.
My sisters monthly internet cost went up to £55, due to old wiring, absolute nonsense.
Go to one of the main providers you get better customer service for lesser cost, she is now only paying £21 per month, no mention of old wiring, strange??
14 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for taking the time to leave your feedback.
We’re sorry to hear about your experience and the concerns you’ve raised regarding communication, billing, and the information provided. We understand how frustrating this must have been.
Please be assured that your comments have been escalated and are being reviewed internally. A member of our team will be in touch with you to look into this further and discuss your account in more detail.
Thank you again for bringing this to our attention.
Helpful approach
Helpful approach. Had read my email so didn’t ask me to explain from the start. Promptly offered to investigate a solution. Came back promptly with a proposed course of action
14 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your positive feedback. We’re pleased to hear that the approach was helpful and efficient, and that your email had been reviewed in advance so you didn’t need to repeat your query.
Very poor customer service
Very poor customer service. Overcharge every month without notification. Renewing tied contract without notification & then expect you to pay charges to come out. Never known a company like it.
14 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your feedback.
We’re sorry to hear about your concerns regarding billing and contract renewal. We understand how frustrating unexpected charges or a lack of clear communication can be.
Please be assured that we take these matters seriously. Your comments have been escalated, and a member of our escalation team will be in contact with you to review your account in detail and help resolve your concerns.
Premier Talk contact
Spoke to Mae today who was very helpful explaining the procedure regarding upgrading to digital and what steps would follow. Easy to understand and well spoken.
14 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your kind feedback. We’re pleased to hear that Mae was very helpful in explaining the upgrade to digital process and the next steps clearly.
It’s great to know the information was easy to understand and well explained. We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to her
The person I spoke was very polite and…
The person I spoke was very polite and helpful thank you.
14 maggio 2026
Non scritta su invito
Risposta di Premier Talk
We’re pleased to hear that the person you spoke with was polite and helpful and was able to assist you effectively.
We really appreciate you taking the time to share your experience, and your comments will be passed on to the team.
Belle was very polite and helpful.
13 maggio 2026
Risposta di Premier Talk
Thank you for your kind feedback. We’re pleased to hear that Belle was polite and helpful.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on to her.
Tiahh excellent and human customer…
Tiahh excellent and human customer service is a credit to your company. So good to speak to a real person and not a call centre or button pressing on my phone . Weldone Tiahh
13 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your wonderful feedback. We’re delighted to hear that Tiahh provided excellent and personable customer service and made your experience a positive one.
It’s great to know she was able to support you in a way that felt straightforward and reassuring. We really appreciate you taking the time to share your comments, and we’ll be sure to pass them on to her.
Mae was fantastic and easy to…
Mae was fantastic and easy to understand, hopefully she can solve the problem with my landline soon. Such a shame i have had no phone line for a week now as I’m awaiting the new phone and internet hub that is held up in delivery.
13 maggio 2026
Non scritta su invito
Risposta di Premier Talk
Thank you for your feedback. We’re pleased to hear that Mae was fantastic and easy to understand, and that she has been supporting you with your query.
We’re sorry to hear that you’ve been without your landline for a week and that there have been delays with the delivery of your new phone and internet hub. We understand how inconvenient this must be and appreciate your patience while this is being resolved.
I will be grateful if you can get my…
I will be grateful if you can get my landline connected as soon as possible many thanks 01733810328
13 maggio 2026
Risposta di Premier Talk
Your request has been noted and we recommend contacting our support team directly so they can urgently review your account and provide an update on the restoration of your service.
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