Premier Talk Recensioni 

Very positive attitude,very informative, plus telephone answered extremely quickly. Overall speaking to Mae 100%

Belle has often serviced my calls and queries well including today.

The person I spoke to was very efficient and hopefully what was agreed will be carried out.

Sinead was very engaging and polite. She explained all options and tried to help with renewing a cheaper contract for my mother. Unfortunately to extricate from her current contract would have cost £150 minimum and £350 if wishing to terminate altogether, which had not been anticipated.

The assistant I spoke to was amazing. She sorted out my direct debits and my charges. So grateful

Tia was very helpful on my call today and assisted in reducing an invoice that we had received

Worst company I have ever had the misfortune to deal with. Overcharge. Do not reply to emails. Do not return telephone calls

After being connected to fibre NO ROUTER. Promised one not received week later, as he works from home got my son in law to ring he was able to be in for the several hours wait for ring back, promised router sent, NO ROUTER. After two weeks wait decided to switch providers, guess what well known provider could not switch, they referred to their tech department they could not switch, Suggested only alternative was to start afresh and notify Premier that I was changing, after signing up I immediately stopped DD with Premier. After Premier breaking their contract with me they now have the audacity to charge me a a termination fee. So that's why a well known telecoms company could not switch directly. Premier want to get even more money.
BE WARNED GET YOUR INTERNET ETC FROM DEL TROTTER rather than this lot.

Very proffessional lady called Tiahh, sorted the problem out immediately. Was very polite. Wish all phone operators were as good. Well done.

Tiahh was very polite and helpful, changed my contact so I was no longer paying more than necessary.
She also spoke clearly which as an elderly person whose hearing is a little impaired is important.

Leanna was very helpful and understanding when I phoned to lodge a complaint.

Sinead is a star, and an excellent ambassador for your operation. It must be difficult for people in her role, often having to deal with people who are calling with ‘issues’, but Sinead was knowledgeable, approachable, engaging and most importantly, pro-active in bringing a timely and satisfactory resolution/solution to my problem. She should be commended on her lovely manner, and exquisite customer service and mustn’t change a thing. Please continue to let her personality and natural good humour shine through.
She has been persistent in chasing my problem to a successful conclusion.
Thanks Sinead,
Thanks, njp

My dissatisfaction with Premier Talk’s handling of my digital upgrade and with our 4 months’ loss of telephone service is documented in my reviews Hardly a Matter for Congratulation and 4 Months Without the Telephone Service I have Been Paying For posted on 20 January and 1 April respectively.
Further dissatisfaction was documented in my review No Apology and Inadequate Reimbursement posted on 10 April.
Eventually, on 16 April, I received a telephone call from the same ‘Escalation Manager’ as in my 10 April review blaming the inadequate reimbursement figure on 'the system’ although I still found myself having to argue for the full figure of £155.60, which was subsequently agreed.
On 18 May, I found myself emailing that a month had gone by without receiving the £155.60 reimbursement due and also drawing attention to the fact that emails of 9 and 16 April concerning digital upgrade fees had gone unanswered.
I had received a monthly invoice dated 14 April with a credit of just £9 as well as a previously unannounced increase of £5.57 in monthly fees for a new, unspecified ‘bundle’ of services. It took three attempts to phone on three separate days before eventually, on 19 May, receiving the promised call back that would ‘keep my place in the queue’.
The representative I first spoke with was unable to provide a satisfactory explanation of the billing, and I was eventually passed to the same ‘Escalation Manager’ as before. At times, the conversation became discourteous with the first answering representative and the ‘Escalation Manager’ both at times trying to talk me down rather than wanting to hear what I had to say namely that I found it unacceptable to have been charged monthly fees for a service not received four months in a row and then to have to wait for the reimbursement to be dripped into my account over a period of 18 months. The latter tried to argue that the agreed repayment of fees was a ‘credit’ rather than a refund and, so, would indeed be credited in monthly instalments to my account as provided for in my contract – had I not read my contract? Unaware of ever having received a written contract, I was informed that it was ‘on the website’. Given to understand that the contract had 12 months to run, I pointed out that monthly instalments of £9 would not even complete the reimbursement due before the end of the contract! I further demurred that, if my contract really disadvantaged the customer in this way, it was, in my view, legally speaking an unfair contract, and I asked whether it would become necessary to bring the matter before an appropriate ombudsman for a ruling. It was at this point things suddenly changed, and I was passed back to the first representative to discuss the change in monthly billing whilst the ‘Escalations Manager’ consulted her superiors. It was soon agreed that the balance of the £155.60 reimbursement due would be paid immediately and, further, that the monthly billing fee would be restored to its previous level. The balance of £146.60 was duly received into my bank account on 22 May.
On 5 June, in a conciliatory follow up to these disagreeable events, I received a telephone call from a different member of the Escalations Department in eventual response to my email of 18 May and to confirm whether I had now received the reimbursement due. Willing to listen to what I had to say, she was apologetic about the saga of poor service I had received from Premier Talk and wanted to reassure me that the various issues I raised would be addressed. She, further, dealt appropriately with the unanswered matters in my emails of 9 and 16 April.

Mae has, as always, been extremely helpful and reassuring. Although my problem, which is that I require an invoice or receipt for the early termination fee which I paid, has not yet been resolved. This is through no fault of hers as she informs me the relevant department has recently been very busy I trust it will be resolved soon.

Was having incoming calls issues and Sinead was helpful and now all is resolved thanks again

I cancelled my contract with Premier Talk some two weeks ago and Mia phoned me a week later saying i believe you want to end your contract. I pointed out that they were charging us over £80 pounds for the internet and a phone line which was never used as my wife is disabled. She suggested an extension to the contract to reduce the bills and some compensation. I commented that i thought the treatment of a disabled person in this way could not be excused as my Wife had never been notified of any increases. Mia told me a letter from Premier Talk had been sent with an exit Penalty. The letter at that point had not been sent and we receive it a week later.
The letter has now been received with a cease charge of £265

We have been duped and robbed by a company i will continue to make people aware of.

Ally was extremely pleasant and helpful - an asset to your Company

It is now 9 weeks since change to digital and I have been without an external phone line since then. Despite repeated phone calls and an engineers visit I have had no indication of how this is to be resolved. Nor have I received a detailed breakdown of my bills which have increased substantially since the change to digital with a poorer service.