Premier Talk Recensioni 

I contacted Premier Talk on behalf of my neighbour who is their customer. I found it initially difficult to get through to Premier, however, when I did talk to Ruby, she quickly assessed the situation and put things in motion for OpenReach to attend the property. The line was damaged from the mast and had to be changed. This was done very efficiently. Ruby called my neighbour the following day to check all was well. Appreciate Premier’s care.

Mae was polite and courteous, listened to my problem and said she would pass it on as she was unable to solve it.

My 88 year old mother has been without a phone line for 11 weeks. EE/BT has now sent a modem which works - something Premier Talk failed to do during the past 11 weeks. What was the problem? We have not been told. Numerous requests for us to send photos 'of the set-up'. A set up that 2 Openreach engineers had either set up or checked. Wasting our time in the guise of doing something. Missed hospital appointments was the worst consequence, along with anxiety, distress, depression. Bills doubled up on charges over the 6 months they sent us. No doubt for the years before too, but they are very reluctant to send bills from further back. Now asking for £365 for early termination of contract. An absolute scandle. Money-grabbing via their cold-calling to the elderly and vulnerable. Oh and since I posted negative reviews of Premier Talk (or whatever their current name is) I have had genuine and positive reviews for a handmade jewellery company from years ago taken down from Trustpilot. Reviews that were not flagged up as being from a bot (I am not a bot) when first posted, but curiously and coincidentally were flagged up now. What a curious state of affairs this review writing is.

On Tuesday last week - nine days ago - my mum's landline was cut off. When she and our neighbour called they were told that this was because of the digital switchover and that she would need a new box. Despite very helpful people on customer services, nothing was resolved and on Friday last week mum was told a new router was being sent as a priority. My mum attempted to call earlier this week but was unable to get through - this cost her alot of money on her mobile phone. My neighbour called again Wednesday and was promised a call back but didn't receive one. I had to come down to mum's earlier today - 140 miles - because she is so upset - I'll explain why shortly. I called today and got through twice - the first to ask what was happening, and a second time after the router had been coincidentally being delivered today, to ask why it wouldn't work - it connects to the modem but says there is no internet service; mum's landline remains unusable. I was told I would receive a call back today from the complaints team but haven't and that tech support would call by tomorrow - I'm not hopeful.

So mum hasn't had a phone line for nine days. She is 85 and leaves the house twice a week. She lives on her own since we lost dad in December. She is elderly and frail. I had to come down because without a landline she has become socially isolated and increasingly depressed. We have been able to stay in contact throughout the week, but because she has used all her credit on her mobile (it's a pay as you go) she doesn't want to use it - it's cost her a lot of money so she's only using it for "emergencies". She had more than £40 credit before last week and now has none - she's had to top up another £30. All she talks about it is how this is going to be fixed. The other reason she's not using it because the reception here in the countryside is poor - it's 2G - so it inevitably cuts off or becomes so distorted she can't here / be heard. I think it's unacceptable that your company could do this to anyone let alone a frail, old, vulnerable woman who lives on her own. Most people don't have her mobile number as it's for "emergencies" so she has been without contact with so many people that she would normally call or hear from.

Customer service always leave you hopeful when you can get through, and they're very nice, but there is no resolution after 9 days - it's not their fault but the company that supports them must leave them despondent as it doesn't back up what they say.

This high rating is down to the service received today from Chloe Penney in the Escalation Team covering a series of historical billing issues. Chloe went above & beyond to find an amicable settlement to the matter which did much to return my faith in the business caring for their customers.

Very helpful due to the matter of dealing with a Bereavement

Chloe was very polite and apologetic and was able to sort out the issues I had. Clear spoken and understanding.

Sinead whom I spoke with was brilliant she sorted my problem out with ease, she was very friendly and kind, good service.

I arranged for an appointment for an engineer to look at my mums telephone. This was done with the help/support of Belle who was very polite and professional in her approach.
Everything she arranged went like clockwork and I couldn't have asked for anything more.

Spoke to Tia, who in my opinion was very helpful and informative. She came across as very professional and hopefully has sorted out my dad’s delivery of the new router.

i spoke to Tiahh today about my nans monthly bill fluctuating to different prices she helped with everything i needed help with. she resolved the problem almost immediately and she was very kind and caring. thank you Tiahh

Despite me missing the original call this morning, Mae was persistent to try and contact me. The information received during the call was clear and was followed up with an email confirming details of the call.

the adviser was responding to a 3 week old complaint, - PT refusal to talk to nominated new service provider - but did not give explanation . She said "apology and could she sign off the complaint". No attempt to engage with me, satisfy or answer my complaint, Gave no answer, Repeated "apology" and 'could she sign off the complaint'. Her agenda, sign off not customer satisfaction.

I wasn’t expecting to get through as it was 16:59. However, Mae was professional and did her job.

I’m just not particularly impressed with Premier Talks billing process and change accounting.

There was a very successful outcome to my situation.

I called today to arrange a new SIM card and spoke to an employee named Mya. She handled everything quickly and efficiently, and was incredibly polite throughout the whole process. I’m really impressed and would definitely recommend Premier Talk LTD.

Disgusting treatment of an elderly couple, awful communications and limited availability. Members of staff have made threatening remarks and comments and after being told to cancel the contract (with the required notice period), have continued to bill and threaten the couple.

Ruby has been an absolute bastion of strength over the last month. Not only has she gone above and beyond the call of duty, she is still in the trenches against Open Reach and their valient attempts to thwart her.

Belle was very helpful, clear and efficient My question was resolved within a short phone call.

Staff on the phone brilliant couldn't do enough some of the systems and procedures behind these great staff I found somewhat challenging