Premier Talk Recensioni 

My interactions with Tia (not certain on spelling) were very positive and in fact she called me back almost straight away with an additional update. She was polite, engaging and professional and was great to talk to. Unfortunately the service behind her between Premier Talk and BT Openreach (which I'm sure plenty of people dealing with resellers with and all the buck passing between them) have last my father in law without phone service for 3 weeks since an Openreach engineer visited to do the digital swap over but failed to actually test the service before leaving. And I have been chasing this to be resolved for the past 2 weeks...

I spoke to Mae today with a query on my telephone bill. I found her to be professional, understanding and caring, providing a high level of customer service. Thank you Mae for rectifying my issue !!

Very helpfull and pleasant, no complaints. Sorted my query out straight away.

Ruby was very helpful in sorting an ongoing issue. Her explanation was clear and helpful with regards to a digital switch over and resolved all our queries.

I needed to close my elderly mother’s account. I spoke to a lovely lady called Mae, she was incredibly helpful as I needed to close the account before I go on holiday, she put me on hold and arranged account closure amount so I was able to complete this today. Many thanks.

Tiahh helped reduce my Mum's Broadband package by more than £40 a month, explained why it was higher than others, gave me good advice on next steps to help keep the charge as low as possible. She listened well, was friendly and did not rush the call. Thank you Tiahh - my Mum is grateful for your assistance today.

Sinead managed to reduce my bill, or rather 2 bills for reasons that are still unclear. She apologised profusely for Premiers error and explained how this will be dealt with. I will be monitoring my bills going forward.

I really appreciate how Mae has dealt with the situation, as we have been receiving mail for a company for the past year. We were both worried that something bad had happened and someone has got my nans address and is scamming her somehow. Mae resolved the situation within 10 minutes of my phone call and we both couldn't be more thankful.

Abbie

The call was handled with efficiency and grace.
My mother's account is now finalised and monies paid.

I frequently have to ring the company about one thing or another, hopefully it will soon end. One thing I will say is whenever I am lucky enough to speak with Tiahh Price, she is super friendly, helpful and professional. I’m hoping that what I’m waiting for will come any day soon. Thank you Tiahh

Mae was very helpful in helping me to find out what I needed to know. She like a young girl but was very professional in doing her job..

Belle was able to provide me with really helpful support. She is a credit to Premier Talk.

😀😃😄👍👍

Spoke to Chloe this afternoon reference a mistake on my billing.
Chloe acknowledged immediately that an error had occurred when my package was upgraded. Now it's sorted and adjusted to reflect the new billing. 1st class service from Chloe many thanks. Glad I switched to Premier talk a few years ago.

Mae took my call and answered all my questions very well thank you

Mea was extremely helpful and is dealing with my request

When people have no choice but to go digital it would make a massive difference if you checked that they have the right connection between phone and Modem instead of having to be without a landline for 2 weeks while waiting for an adaptor to be sent out. To say that I am NOT impressed is an understatement.

Tiahh was able to help me with my query. She was very polite and helpful.
Also, very unusually , I got through strait away.

She was very kind and helpful. Sorted all my problems for me straight away.
Very nice lady.

I have had a problem with getting my digital phone line.Mae assisted me with her customary thoroughness, efficiency and dedication. She was very quick to grasp the problem and to obtain more help, and I am very happy with her positive service. Thank you.