In support of my earlier positive review last week was copied into emails this week from Allana who off her own back went over and above contacting the courts to push through my paid off CCJ for delet... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I was in a bad financial situation after a divorce and through my own fault I got into debt pra were always understanding and when I couldn’t make a payment they talked me through my options I also... Leggi di più
L'azienda ha risposto
PRA Group is an absolutely awful company to deal with. We understand a debt is owed, but their complete lack of basic human decency is despicable. My husband is currently very ill with a life-limit... Leggi di più
L'azienda ha risposto
Spoke to Laura tonight to set up a payment plan and her manner completely put me at ease. She was professional yet friendly, explained everything clearly, answered my questions and set everything up q... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Each year millions of people fall behind on their bills for many reasons - things don’t go as planned, and then debt happens. When a person is unable to pay back a loan, credit card or another account, their creditor may sell that debt to a company like ours. If your account was sold to us, we’re here to help make repayment easier. We’re changing the way debt repayment works by treating our customers with the fairness and respect they deserve. PRA Group in the UK has over 20 years of experience and has helped more than 1 million customers resolve their debts Debt happens. So can recovery.
Informazioni di contatto
PRA Group (UK) Limited, Halo Enterprise & Innovation Centre, Hill Street, Kilmarnock. East Ayrshire, KA3 1HA, Kilmarnock, Regno Unito
- 0808 196 5550
- enquiries@pragroup.co.uk
- pragroup.co.uk
3,8
Molto buono
213 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Spoke to Lindsay Bennett about my…
Spoke to Lindsay Bennett about my account and she was very helpful and accommodating.
12 dicembre 2025
Non scritta su invito
Risposta di PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Lyndsay Bennett from customer support…
Lyndsay Bennett from customer support team was absolutely amazing with helping me today with my query. Throughout our conversation made me feel at ease and made a stressful situation better for me with her kind words and careful assistance.
12 dicembre 2025
Non scritta su invito
Risposta di PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
a very rare actually productive and pleasant interaction.
The absolute understanding and immediate action over the phone was extremely satisfying. Im hoping the entire company operates to the level of efficiency of SUE , our phone operative.
thank you Sue.
.
8 dicembre 2025
Non scritta su invito
Risposta di PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
The staff were so lovely with me and…
The staff were so lovely with me and took the time to explain everything to me and were very empathetic, everything is now resolved and in place.
9 dicembre 2025
Non scritta su invito
Risposta di PRA Group UK
Hi Mrs Gill
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Couldn't be more helpful
Couldn't be more helpful. Spoke to several representatives over the phone and have all been helpful but none more than Sue.
Difficult time leading up to Xmas, van breakdowns, boiler packs up, Father passes away. It's really helps to speak to understanding people like Sue and the guys at PRA.
Always come off the phone feeling like at least someone's one my side.
10/10
2 dicembre 2025
Non scritta su invito
Risposta di PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Not a good company
The constant means testing of an OAPs pension
which is only a state pension and they carry on with this even at the end of life (less than 6 Months left)
They bought my Debt for penny's in the pound
from Barclay card very predatory
21 novembre 2025
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Risposta di PRA Group UK
Hi Anthony
Thank you for providing the information to help us locate your account. We will be in touch in due course to discuss the matter further.
Catherine
PRA Group have been very helpful.
PRA Group have been very helpful.
I recently spoke with PRA Group about the account i have with them, i found them to be very helpful, understanding and they showed compassion which was a relief because it can be worrying when speaking with company's such as PRA Group but i found this company helpful and understanding.
The person i spoke with only a few days ago was very helpful (I can't remember her name sorry), polite and understanding. The person i spoke with prior to that a few months ago was also very helpful.(Can't remember her name either.)
Unfortunately, i have a few accounts with similar company's to PRA Group , some of those others were not as helpful or understanding as PRA Group.
From my experience, if you have an account with PRA Group - don't worry as they are there to help which I'm sure that's what they will do. Whatever your situation, explain this politely and calmly and I'm sure they will help.
21 novembre 2025
Non scritta su invito
Risposta di PRA Group UK
Hi Alberto,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Wow sue customer service champion!
Wow! Very refreshing to speak to sue today!
She was polite, friendly and understanding.
Most importantly she took her time to understand my situation.
18 novembre 2025
Non scritta su invito
Risposta di PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
I screwed up. They are fixing it.
I made a mistake on my account for my first payment. I had madea payment on a different card but it cancelled my contract. The lady I spoke to Sarah was really helpful and upon learning my situation And circumstances, gave me a few better options than the one I had chosen. It gave me a bit of peace that I may get through the holidays with the heat on.
14 novembre 2025
Non scritta su invito
Risposta di PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Spoke to advisor Trisha whom was…
Spoke to advisor Trisha whom was extremely helpfull, mad me feel
At ease. With an achievable resolution.
I feel confident and clear to clear my debt.
13 novembre 2025
Non scritta su invito
Risposta di PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Excellent and Friendly Customer Service
Today I received a call from PRA Group for my six monthly review and dealt with a lovely team member - Laura K.
Laura was very professional, empathetic and understanding of my situation. She was also very patient and put me at ease as we went through my changes in employment and health conditions.
We discussed payment options. I have been paying an amount different to the agreement, which wasn’t a problem but we updated the agreement to reflect this.
It was a pleasure to deal with Laura.
12 novembre 2025
Non scritta su invito
Risposta di PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Being able to talk to a real person and…
Being able to talk to a real person and not having to struggle with on-line help was a real bonus. I spoke with Sue, who was kind, caring and helpful. A great ambassador for the company. The duty of care given to clients by PRA Group is refreshing.
8 novembre 2025
Non scritta su invito
Risposta di PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Made things easier
Abbie made everything so simple and clear, was very helpful and kind! Every company should have an Abbie! Thanks again!
5 novembre 2025
Non scritta su invito
Risposta di PRA Group UK
Hi Grace F
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Laura showed empathy listening to my…
Laura showed empathy listening to my situation and provided guidance to my options and any support available, thereby giving a personal touch that I find lacking in many areas of society
28 ottobre 2025
Non scritta su invito
Risposta di PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Very Helpful
Very Helpful, understanding and didn’t pressure me. Made me feel comfortable and the customer service Rep “ Kyle “ was understanding, compassionate and gave great assistance.
27 ottobre 2025
Non scritta su invito
Risposta di PRA Group UK
Hi L Penman,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
I spoke to Sue- Outstanding customer service!
I spoke to Sue- she was extremely kind, courteous and knowledgeable and could not have been more helpfull. This type of customer service is an outstanding asset to PRA Group UK. I can recommend with the highest recommendation.
24 ottobre 2025
Non scritta su invito
Risposta di PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Polite and straight to the point
Had a phone call with sue this morning..she was very helpful ..and gave me a clear answer to my query.
And was super polite ...thank you Sue
24 ottobre 2025
Non scritta su invito
Risposta di PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
Sue the consultant was caring
Sue the consultant was caring, a fantastic listener and out standing level of customer care, Sue was compassionate in her approach and showed a high level of empathy...thank you Sue for your support.
22 ottobre 2025
Non scritta su invito
Risposta di PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
I would like thank Lorra for helping me…
I would like thank Lorra for helping me out with plan review today she has very well pleasant and and very professional and also concerned for my well-being and she is a credit to the company
18 ottobre 2025
Non scritta su invito
Risposta di PRA Group UK
Hi Colin,
It’s great to hear from you and thank you for taking the time to share your feedback. We are pleased to hear you have been satisfied with the level of service you’ve received. If we can be of any service in the future – please don’t hesitate to get in touch. Best wishes! 😊
Catherine
Always so reassuring and calm
I have just finished talking to Sarah who lad a lovely and calm Scottish accent; it was for one of my 6 month reviews and I have to say that each time I have these review calls, this company are alway so understanding and it’s impressive how they put mine and my families well being first in assessing my financial situation. I’m a believer in paying my dues but have never been pressured to do anything that would put my family in a critical position. They seem to genuinely care and are polite and understand that things go wrong in life and that they are there to help get things back on track. Thank you Sarah for the call and for leaving me at ease.
16 ottobre 2025
Non scritta su invito
Risposta di PRA Group UK
Thanks so much for letting us know about your positive experience with PRA Group. It’s always a pleasure to hear that the service expected matches what’s been provided, and we really appreciate you taking time out to let us know.
We’ve already passed this feedback to the team member you worked with (and let their line manager know, too).
Thanks again and have a great day! 😊
Catherine
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