Very happy with the service I received. Couldn’t have asked for better. You never know what your insurance is like until you need to use them. I would recommend the post office.
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I have had Post Office Pet Insurance for my two dogs for several years. My dog Bonnie has lots of health issues and over the last year I have had many claims with the Post Office. They always pay prom... Leggi di più
I’ve been really happy with the service Post Office pet insurance has provided to date. Very good communication and timely with their claim payments.
I switched over to the Post Office from my previous provider as the quote was far better and I had the same benefits with a reduced excess. My cat recently became unwell and the communication from the... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Post Office Pet Insurance
Scritti dall'azienda
About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Informazioni di contatto
2nd Floor One New Change, EC4M 9AF, London, Regno Unito
- 0800 035 5157
- postoffice.co.uk/pet-insurance
4,5
Eccellente
601 recensioni
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Settled within 5 days
I have a 7 year old Labrador who required a scan to determine the cause of her intermittent lameness. We our insured with Post Office Pet Insurance. The claim was settled within 5 days and our vet paid. I couldn't ask for a more prompt and efficient service. Thank you.
11 novembre 2025
Non scritta su invito
Risposta di Post Office Pet Insurance
Good afternoon,
We're happy to hear that the claim process for your Labrador's scan was prompt and efficient. It's great to know that the payment to your vet was handled quickly. Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
So far so good!
So far so good!Have only just setup my plan but it was very easy to do
9 novembre 2025
Risposta di Post Office Pet Insurance
Good morning Louise,
We're happy to hear that the plan setup was easy for you! Thank you for your positive feedback, we appreciate you taking the time to share.
Many thanks,
Post Office Pet Insurance Team
Easy to negotiate
14 ottobre 2025
Risposta di Post Office Pet Insurance
Good morning Avis,
We appreciate you taking the time to share your positive experience.
Many thanks,
Post Office Pet Insurance Team
Easy to set up.
31 ottobre 2025
Risposta di Post Office Pet Insurance
Good morning,
We're glad the setup was easy! Thanks for your feedback, we appreciate you taking the time to share.
Many thanks,
Post Office Pet Insurance Team
Arranged eveEasy to purchase competitive pricesrything ,very easy to…
Arranged everything ,very easy to follow instructions all completed on-line. I already had my Cat Mittens with them then added my Dog Boo. I was given an extra discount off my policy cost because I had covered a second pet.
Excellent overall service.
23 ottobre 2025
Risposta di Post Office Pet Insurance
Good morning Michael,
We're happy to hear that the process of arranging your pets' policies was easy and straightforward. It's great to know you received a discount for covering multiple pets. Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Risposta di Post Office Pet Insurance
Good morning Julie,
We're happy to hear that our product was easy to apply and a great value! We appreciate your positive feedback regarding our communication and the gift.
Many thanks,
Post Office Pet Insurance Team
Really quick to set up and not to…
Really quick to set up and not to expensive every month fir reasonable cover
20 ottobre 2025
Risposta di Post Office Pet Insurance
Good morning Joan,
We're happy to hear that the setup was quick and the monthly cost suits your coverage needs. Thank you for your positive feedback; we appreciate it.
Many thanks,
Post Office Pet Insurance Team
My dog was really poorly
My dog was really poorly, and putting claims in was so easy. Prompt payment straight to my vet.
I am so glad I chose The Post Office for my pet insurance.
16 ottobre 2025
Non scritta su invito
Risposta di Post Office Pet Insurance
Good morning Joy,
We're so glad to hear that our claims process was easy to use during a difficult time for your dog. It's great to know we could provide prompt payment directly to your vet. Thank you for choosing us!
Many thanks,
Post Office Pet Insurance Team
Fantastic service in every area
Fantastic service when I made a claim after my dog sustained injuries from a dog attack. Quick efficient service on line followed up by written confirmation. Claim was settled within 2 weeks. Couldn't recommend post office pet insurance highly enough.
3 novembre 2025
Risposta di Post Office Pet Insurance
Good morning Julie,
We're happy to hear that our service met your needs during a difficult time. We appreciate your kind words and are glad the claim was settled quickly and efficiently. Thank you for recommending our pet insurance.
Many thanks,
Post Office Pet Insurance Team
Good benefits.
The price is good and the benefits are also good,don't know about the claim part luckily I haven't had to do that yet .
1 novembre 2025
Risposta di Post Office Pet Insurance
Good morning Brenda,
We're happy to hear that you find the price and benefits good. We appreciate your feedback and hope you won't need to file a claim!
Many thanks,
Post Office Pet Insurance
Risposta di Post Office Pet Insurance
Morning Barbara,
We're happy to hear that the setup was easy and our team was helpful! We appreciate you recommending us and thank you for your feedback.
Many thanks,
Post Office Pet Insurance
Very good service with my claim
Very good service with my claim, fast and with no problems.
27 aprile 2025
Risposta di Post Office Pet Insurance
Good morning,
We are happy to hear that your claim was handled quickly and efficiently. Thank you for sharing your positive experience with us.
Many thanks,
Post Office Pet Insurance
Disappointed
Shocked that they will not cover my spaniel for grass seeds because he had a previous grass seed removed. This was not made clear on purchase of the insurance, only when my standing order was set up and they looked at past medical history. This is not a chronic condition so he shouldn't be at any greater risk than the next dog who walks on grass!
16 settembre 2025
Risposta di Post Office Pet Insurance
Good morning Faye,
We appreciate you sharing your experience. We're sorry to hear about the grass seed exclusion for your spaniel. We aim to be transparent, and we'll review how this information is communicated during policy purchase and setup to ensure clarity for our customers.
Many thanks,
Post Office Pet Insurance
The claim was dealt with immediately…
The claim was dealt with immediately and I was kept informed of its progress. Very quickly dealt with and paid in a short time
15 gennaio 2025
Risposta di Post Office Pet Insurance
Good morning,
We're happy to hear that your claim was handled promptly and efficiently. We appreciate your feedback and are glad we could provide a quick resolution and keep you informed.
Many thanks,
Post Office Pet Insurance
Everything was clear and thorough and…
Everything was clear and thorough and good communication. Quick response
14 dicembre 2024
Risposta di Post Office Pet Insurance
Good morning Annie,
We're happy to hear that our clear, thorough communication and quick response met your needs. Thank you for your positive feedback, we appreciate it!
Many thanks,
Post Office Pet Insurance Team
Risposta di Post Office Pet Insurance
Good morning Danielle,
We're happy to hear that you were impressed with the value you received for your pet insurance. Thank you for sharing your positive experience!
Many thanks,
Post Office Pet Insurance Team
Fast efficient and easy no forms to…
Fast efficient and easy no forms to complete and no phones calls all online
27 ottobre 2025
Risposta di Post Office Pet Insurance
Good morning Shirley,
We're happy to hear that our streamlined online process was fast, efficient, and easy for you. Thank you for your positive feedback, we appreciate it!
Many thanks,
Post Office Pet Insurance Team
Perfect for.4 puppies not many multi…
Perfect for.4 puppies not many multi plans around
13 ottobre 2025
Risposta di Post Office Pet Insurance
Good morning,
We're happy to hear our multi-pet plans suit your four puppies needs! We appreciate you pointing out the availability of such plans.
Many thanks,
Post Office Pet Insurance Team
Comprehensive cover at a fair price
Comprehensive cover at a fair price. Instant response.
21 ottobre 2025
Risposta di Post Office Pet Insurance
Good morning Sylvia,
We're happy to hear that you found our coverage comprehensive and fairly priced and that you received an instant response. Thank you for your feedback.
Many thanks,
Post Office Pet Insurance Team
Very helpful and friendly staff
Very helpful and friendly staff, they were very reassuring about my claim, which was initially refused, but following an appeal they paid it.
23 ottobre 2025
Non scritta su invito
Risposta di Post Office Pet Insurance
Good morning Julie,
We appreciate you sharing your experience. We're happy to hear that our staff was helpful and reassuring during the claims process and that the appeal was successful. Thank you for your feedback.
Many thanks,
Post Office Pet Insurance Team
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