Very happy with the service I received. Couldn’t have asked for better. You never know what your insurance is like until you need to use them. I would recommend the post office.
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I have had Post Office Pet Insurance for my two dogs for several years. My dog Bonnie has lots of health issues and over the last year I have had many claims with the Post Office. They always pay prom... Leggi di più
I’ve been really happy with the service Post Office pet insurance has provided to date. Very good communication and timely with their claim payments.
I switched over to the Post Office from my previous provider as the quote was far better and I had the same benefits with a reduced excess. My cat recently became unwell and the communication from the... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Post Office Pet Insurance
Scritti dall'azienda
About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Informazioni di contatto
2nd Floor One New Change, EC4M 9AF, London, Regno Unito
- 0800 035 5157
- postoffice.co.uk/pet-insurance
4,5
Eccellente
601 recensioni
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Very quick and easy process!
7 gennaio 2026
Risposta di Post Office Pet Insurance
Good morning Alistair,
We're happy to hear that the process was quick and easy for you! We appreciate your positive feedback.
Many thanks,
Post Office Pet Insurance Team
A simple on-line form completed and the…
A simple on-line form completed and the Post Office Pet Insurance made direct contact with the vet without any further involvement from me. Claim was settled within weeks. Very happy.
3 luglio 2025
Risposta di Post Office Pet Insurance
Hi Angela,
We're happy to hear that the online form and direct vet contact made the claim process simple for you. It's great to know the claim was settled quickly. Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Took my money for 10 months and then started asking questions.
Took my money for 10 months and then, when I submitted a claim, started asking important questions in order to find a way out of paying. These should have been asked at the beginning, if they were important, before they took my money and I consider it borderline fraud. They took a month, from the original incident, to pay up so don't believe the 98% 5 day pay out statement.
6 gennaio 2026
Risposta di Post Office Pet Insurance
Good morning Sheila,
We appreciate you bringing this to our attention. We're sorry to hear about the payment delay and the questions raised during your claim. Thanks for your feedback.
Many thanks,
Post Office Pet Insurance Team
Quick and easy to make a claim
I was surprised at how straight forward it was to make an insurance claim with the post office at such a distressing time my puppy needed so much care and medical attention
The communication was great and after paying for all the medical bills I received my insurance payment very quickly
Highly recommend the post office pet insurance
15 ottobre 2025
Risposta di Post Office Pet Insurance
Good morning Johanna,
We're happy to hear that our claims process was straightforward during a difficult time when your puppy needed care. We're glad our communication was great and you received your payment quickly. Thank you for recommending our pet insurance.
Many thanks,
Post Office Pet Insurance Team
Claim for my daschund
Claim for my dog's trea tent was made by my vet after I gave them my Post. Office pet policy number. I paid the bill at the time but soon got an email from Post Office Pet Insurance to say they were crediting my bank account with the sum minus my agreed condition excess. I had to do nothing to chase up. Very pleased.
30 dicembre 2025
Risposta di Post Office Pet Insurance
Good morning,
We're happy to hear that the claim process for your dog's treatment went smoothly. It's great to know that the reimbursement was handled efficiently, and you were pleased with the service. Thank you for sharing your positive experience!
Many thanks,
Post Office Pet Insurance Team
Difficult to get the offer
The initial screen indicated a free £35 pet box. However it was not easy or clear to enter the code. To get this offer.
16 dicembre 2025
Risposta di Post Office Pet Insurance
Good morning Phil,
We appreciate you bringing this to our attention. We're sorry the code entry for the pet box wasn't clear. I'll send this over to our team to review.
Many thanks,
Post Office Pet Insurance Team
So pleased with post office insurance…
So pleased with post office insurance could not believe the quote I received for my 2 cats being a pensioner the price took away my worries so simple to fill out online I would recommend
22 dicembre 2025
Risposta di Post Office Pet Insurance
Good morning Andrew,
We're so pleased our affordable cat insurance brought you peace of mind. It's great to hear the online process was simple for you. Thank you for recommending us!
Many thanks,
Post Office Pet Insurance Team
Our puppy broke his front right leg…
Our puppy broke his front right leg which was very distressing for him and all the family.The insurance responded very promptly and kept us informed all along the way. The vets completed all the paperwork and there was no query from the post office.
27 novembre 2025
Risposta di Post Office Pet Insurance
Good morning Brian,
We're so sorry to hear about your puppy's injury and the distress it caused. We're happy that the insurance responded promptly and kept you informed. It's great to know the paperwork was completed efficiently by the vet. Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Post Office Pet Insurance are the best!!
Our experience with Post Office has been absolutely fantastic since the start. We’ve been with them for a few years now. Unfortunately, recently we had to make a big claim for our poorly dog. They’ve paid out instantly with no questions asked. With what has been the most stressful and extremely upsetting time, they have made us feel at ease when it’s come to the finance side of things. There’s been no hassle at all (which is very unusual for a pet insurance company - we have experienced this with our previous dog and another insurance company).
We’ve recommended Post Office to our family and friends as they have been the best.
We’ve renewed our policy with them again for next year and will continue to do so throughout the remaining years of our dog’s life.
If you are thinking of a pet insurance company - Post Office is the one! We also highly recommend everyone has pet insurance as you honestly never know when something bad might happen.
Thank you so so much once again!
16 dicembre 2025
Non scritta su invito
Risposta di Post Office Pet Insurance
Good morning,
We're so glad to hear about your fantastic experience and that we could provide support during a difficult time with your dog. It's great to know our service eased the financial stress. Thank you for recommending us, we appreciate your kind words and loyalty.
Many thanks,
Post Office Pet Insurance Team
Extremely easy to find the cover &…
Extremely easy to find the cover & price I required, easy to arrange payment. The whole process was very customer friendly
4 dicembre 2025
Risposta di Post Office Pet Insurance
Good morning,
We're happy to hear that you found exactly what you needed at a great price and that the payment process was simple. Thank you for your positive feedback, we appreciate it!
Many thanks,
Post Office Pet Insurance Team
Pet Insurance
Easy to use website, price is great for the cover provided hope i don't have to use to soon.
9 dicembre 2025
Risposta di Post Office Pet Insurance
Good morning,
We're happy to hear that our website is easy to use and our prices are great for the provided coverage. Thank you for your positive feedback, we appreciate it!
Many thanks,
Post Office Pet Insurance Team
I have always trusted the Post Office…
I have always trusted the Post Office with my House Insurance so I was pleased to see they did Pet Insurance. It was so quick and easy to get it online & was a good deal for two cats 🐈.
2 dicembre 2025
Risposta di Post Office Pet Insurance
Good morning Cynthia,
We're happy to hear that you found our online pet insurance quick and easy to obtain for your cats. Thank you for trusting us with your insurance needs and for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Have had Post Office pet insurance for…
Have had Post Office pet insurance for my collie cross for 4 years, and was so pleased with their company, I insured a second edition ( a little terrier) with them. The annual fees are at reasonable. The claims form is very easy and straightforward to fill in, and the payments back to me are super fast. Perfect for my needs.
1 dicembre 2025
Risposta di Post Office Pet Insurance
Good morning Gillian,
We're happy to hear that you've had a positive experience with our pet insurance for your dogs over the past four years. It's great to know that you find our claims process easy and our payments fast. Thank you for your feedback.
Many thanks,
Post Office Pet Insurance Team
They treat pet insurance customers…
They treat pet insurance customers exactly the same as those poor sub post office managers.
An absolutely disgusting company and I have cancelled my policy after the first month because of the terrible service I received.
DO NOT USE THESE BUNCH OF CRIMINALS!
4 dicembre 2025
Non scritta su invito
Risposta di Post Office Pet Insurance
Afternoon Manney,
We're very sorry to hear about the poor service you received and the frustration you experienced. We appreciate you bringing this to our attention. Could you please provide me your details so I can investigate further for you.
Many thanks,
Post Office Pet Insurance Team
The claim process is so efficient
The claim process is so efficient - All completed online
28 novembre 2025
Risposta di Post Office Pet Insurance
Good morning Lisa,
We're happy to hear that our online claim process was efficient for you. Thank you for sharing your positive experience with us!
Many thanks,
Post Office Pet Insurance Team
Simple and fast from start to finish
Simple and fast from start to finish. Clear instructions and kept up to date at every step. I cant fault them.
14 novembre 2025
Risposta di Post Office Pet Insurance
Good morning Hazell,
We're happy to hear that your experience was simple and fast! It's great to know that you found the instructions clear and appreciated the updates. Thank you for your feedback.
Many thanks,
Post Office Pet Insurance Team
Risposta di Post Office Pet Insurance
Good morning James,
We're happy to hear that our service met your expectations! Thank you for your positive feedback and for recognizing our commitment to a hassle free process.
Many thanks,
Post Office Pet Insurance Team
Why does everyone want a review?!
I input my details. You took my money. I have luckily had no reason to contact you since.
I’ve been asked twice now for a review of me filling in simple forms with no input or actual help from you. 3 stars is no more and no less than I am willing to give you. You did your job you didn’t go above and beyond what is required.
You can ask me again if I ever have to use your services and actually speak to a person. That’s when an actual experience review would be valid on how well you dealt with my claim.
20 ottobre 2025
Risposta di Post Office Pet Insurance
Good morning Mr Butler,
Thank you for sharing your feedback. We completely understand your point and appreciate your honesty. At this stage, we’re seeking feedback on the application process to help us improve that experience for our customers.
If you ever need to use our services again, such as making a claim, we would absolutely ask for your thoughts again on how well we supported you during that process. That’s when we can truly demonstrate the level of service we aim to provide.
Thank you again for taking the time to leave a review.
Many thanks,
Post Office Pet Insurance Team
Very good service great price
13 novembre 2025
Risposta di Post Office Pet Insurance
Good morning Gary,
We appreciate your positive feedback and we're glad you were satisfied with our excellent service and pricing. Thanks!
Many thanks,
Post Office Pet Insurance Team
The claim was dealt with efficiently
The claim for treatment was dealt with quickly and hassle free
7 novembre 2025
Risposta di Post Office Pet Insurance
Hi Lorraine,
We're happy to hear that your treatment claim was processed quickly and without any difficulty. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
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