Very happy with the service I received. Couldn’t have asked for better. You never know what your insurance is like until you need to use them. I would recommend the post office.
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I have had Post Office Pet Insurance for my two dogs for several years. My dog Bonnie has lots of health issues and over the last year I have had many claims with the Post Office. They always pay prom... Leggi di più
I’ve been really happy with the service Post Office pet insurance has provided to date. Very good communication and timely with their claim payments.
I switched over to the Post Office from my previous provider as the quote was far better and I had the same benefits with a reduced excess. My cat recently became unwell and the communication from the... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su Post Office Pet Insurance
Scritti dall'azienda
About Post Office Pet Insurance
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Post Office has supported communities across the UK for generations, and today we’re proud to help pet owners protect who matter most. Our pet insurance is designed to give customers confidence, flexibility, and support through life’s unexpected moments.
🐾 What we offer
Flexible cover options
Choose from a range of policy levels and types to help manage ongoing vet treatment and long term conditions.
Simple online claims
Customers can submit claims online quickly and track progress through an easy to use digital portal. Direct vet payments Where possible, we can settle approved claims directly with your vet.
24/7 veterinary advice
Access expert guidance through round the clock digital vet support, offering reassurance whenever you need it.
🧡 Why customers come to us
Post Office is a trusted UK brand with a long heritage in looking after customers. Together with our insurance partners, we aim to offer straightforward cover and a clear, supportive experience when customers make a claim or need help.
Informazioni di contatto
2nd Floor One New Change, EC4M 9AF, London, Regno Unito
- 0800 035 5157
- postoffice.co.uk/pet-insurance
4,5
Eccellente
601 recensioni
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Risposta di Post Office Pet Insurance
Good morning,
We're happy to hear that you had excellent service. We appreciate your feedback.
Many thanks,
Post Office Pet Insurance Team
I purchased this insurance.
I purchased this insurance much cheaper than with my previous insurance company. I recommend it.
19 gennaio 2026
Risposta di Post Office Pet Insurance
Good morning Kasia,
We're happy to hear that you found our insurance more affordable than your previous provider. We appreciate your recommendation and are glad we could save you money.
Many thanks,
Post Office Pet Insurance Team
I gave you two stars as I find it…
I gave you two stars as I find it stupid that I had to not renew my dog insurance with you because I wanted to increase the value from 2 to 7 thousand and was told that was allowed and that I had to start a new policy on line
19 gennaio 2026
Risposta di Post Office Pet Insurance
Good morning Kenneth,
We appreciate you bringing this to our attention. We regret that you had to start a new policy to increase your coverage. We'll review this process to see how we can improve. Thanks for your feedback.
Many thanks,
Post Office Pet Insurance Team
Risposta di Post Office Pet Insurance
Good morning Judith,
We're happy to hear that our website is clear and easy to understand. Thank you for your positive feedback, we appreciate it.
Many thanks,
Post Office Pet Insurance Team
Very easy to navigate and satisfied…
Very easy to navigate and satisfied with the contents
28 dicembre 2025
Risposta di Post Office Pet Insurance
Good morning Rose,
We're happy to hear that you found our platform easy to navigate and were satisfied with the content. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Very easy to make a claim
9 novembre 2025
Risposta di Post Office Pet Insurance
Good morning Robert,
We're happy to hear that you found the claim process easy. Thank you for your feedback!
Many thanks,
Post Office Pet Insurance Team
We searched for pet insurance and the…
We searched for pet insurance and the post office was easy to set up and a reasonable price
15 gennaio 2026
Risposta di Post Office Pet Insurance
Good morning Mrs Smith,
We're happy to hear that you found our pet insurance easy to set up and reasonably priced. Thank you for sharing your positive experience with us!
Many thanks,
Post Office Pet Insurance Team
Piece of mind
No hassle straight forward.
Good monthly payments for a good insurance cover
13 gennaio 2026
Risposta di Post Office Pet Insurance
Good morning Karen,
We're happy to hear that you had a straightforward experience and are pleased with our insurance coverage and monthly payments. Thank you for your feedback.
Many thanks,
Post Office Pet Insurance Team
Risposta di Post Office Pet Insurance
Good morning Rita,
We appreciate your recommendation and are glad you had a great experience with our service. Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
Risposta di Post Office Pet Insurance
Good morning Kevin,
We're happy to hear that submitting your claim was easy and that it was paid quickly. Thank you for your positive feedback.
Many thanks,
Post Office Pet Insurance Team
New policy
Price was competitive and the process to purchase the insurance was straight forward. Haven't used the insurance yet so can't comment on that.
18 dicembre 2025
Risposta di Post Office Pet Insurance
Good morning Neil,
We're happy to hear that the purchase process was straightforward and the price was competitive. Thank you for your feedback, and we hope our insurance meets your needs should you require it.
Many thanks,
Post Office Pet Insurance Team
Everything That You Need
Easy to sign up too , Good Price , Everything you need to cover from the start , Easy to Understand
8 gennaio 2026
Risposta di Post Office Pet Insurance
Good morning Steven,
We're happy to hear that the sign up process was easy, the price was good, and that you found our coverage comprehensive and easy to understand from the beginning. Thanks for your feedback.
Many thanks,
Post Office Pet Insurance Team
Absolutely brilliant service.
Had to make THREE claims last year for one of our naughty cats that kept picking fights with the neighbours cat. Unfortunately had to rehome him.
Post office insurance paid out each time, no hassle. And quickly.
Would definitely recommend. Other cats policy is due for renewal soon, will see on the quote, but would like to stay with Post office.
17 giugno 2025
Non scritta su invito
Risposta di Post Office Pet Insurance
Good morning Caroline,
We appreciate you sharing your experience. We're happy to hear our insurance provided prompt payouts for your claims. We acknowledge rehoming your cat must have been difficult. We hope to continue providing excellent service for your other cat's policy.
Many thanks,
Post Office Pet Insurance Team
I submitted a claim and basically did…
I submitted a claim and basically did the enquiries myself. Enquiry officers would send the same email a week apart to my vet chasing information without checking they were actually receiving the email and then they would threaten to close the claim. I then had the hassle of ringing my vet practise to be told they hadn’t received any request. After contacting the insurance they resent the request and the information was received. They then moved onto my dogs previous vet and it was the same again. I was on the verge of submitting a complaint, due to their inability or resistance to try and problem solve when receiving no response from their request. Not a great service when I had to conduct the enquiries myself!
2 febbraio 2025
Risposta di Post Office Pet Insurance
Good morning Tracy,
We appreciate you bringing this to our attention. We're sorry to hear about the difficulties you experienced with your claim and the repeated requests for information. We'll review our processes to improve communication with veterinary practices and prevent similar issues in the future. Thank you for your feedback.
Many thanks,
Post Office Pet Insurance Team
Simple and quick.
The online procedure for starting a claim was very simple and the information required was minimal.
Post Office Pet insurance contacted my vet directly for the details of Holly's condition and kept me updated regularly by email.
The process could not have been easier and the claim was paid in full into my account within 3weeks despite it being Christmas!
19 dicembre 2025
Risposta di Post Office Pet Insurance
Hi Vivienne,
We're happy to hear that the online claim process was simple and straightforward for you. We appreciate your feedback regarding our communication with your vet and the regular updates you received. We're glad the claim was paid promptly, even during the Christmas period.
Many thanks,
Post Office Pet Insurance Team
Risposta di Post Office Pet Insurance
Good morning Jacqueline,
We're happy to hear that your claim was easy and hassle free. Thank you for your positive feedback, we appreciate it.
Many thanks,
Post Office Pet Insurance Team
Exceptional service
Had to make an unexpected claim for my 11 month old kitten. Vet gave him swift treatment, he made a full recovery in 6 days and the claim was paid in full within the same time. Pleasure to deal with. Incredibly easy and reassuring.
6 gennaio 2026
Risposta di Post Office Pet Insurance
Good morning Nathalie,
We're so glad your kitten recovered quickly! It's great to hear the claim process was easy and reassuring during this unexpected event. Thank you for sharing your positive experience.
Many thanks,
Post Office Pet Insurance Team
Very easy to book and good product at a…
Very easy to book and good product at a good price
9 gennaio 2026
Risposta di Post Office Pet Insurance
Good morning Carol,
We're happy to hear that you found our booking process easy and appreciated the good value. Thank you for your positive feedback!
Many thanks,
Post Office Pet Insurance Team
Fabulous company for pet insurance
Fabulous company for pet insurance , in such a stressful time , it was so simple to claim and really helped make on less thing better .
My friends are now using too .
27 dicembre 2025
Risposta di Post Office Pet Insurance
Good morning Laura,
We're happy to hear that our claim process was simple during a stressful time, and that it provided some relief. We appreciate you recommending us to your friends!
Many thanks,
Post Office Pet Insurance Team
Ins application
All done online, plenty of written advice, signed up in less than 20 minutes - the proof will be in the eating when it comes to pay out! So far so good.
2 gennaio 2026
Risposta di Post Office Pet Insurance
Good morning Lindsay,
We appreciate you taking the time to share your experience. We're glad the sign-up process was quick and easy. We'll be here to support you throughout your journey.
Many thanks,
Post Office Pet Insurance Team
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