Company doesn’t honor the warranty. Over the last couple of years I have purchased (2) 200ft hoses with sprayers. Works great until the sprayers begin to leak. The company states they offer a 10 year... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I purchased 3 pocket hoses two have leaks the third is still performing well although I would expect it to fail soon. We live in a mild climate no freezing or extreme heat these hoses have failed to m... Leggi di più
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Quick response, excellent product. My new favorite hose. So much easier to use. This company if very community minded. Sent donation of hoses to our church community vegetable garden group, helpi... Leggi di più
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Purchased a 100 foot pocket hose that started leaking further same season I bought it. I contacted their support email but nothing happened after I provided all my contact information. Not sure if t... Leggi di più
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2,6
Scarso
186 recensioni
Ha risposto al 77% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
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Glad got hose but disappointed sold out…
Glad got hose but disappointed sold out on copper y hose
11 aprile 2025
Non scritta su invito
Risposta di Pockethose
We’re so glad to hear you received your hose! 😊
We understand your disappointment about the Copper Hose being sold out — the good news is that we now have our Copper Bullet units back in stock, along with our new and improved Copper Head models!
We’d love to offer you a special discount as a thank-you for your patience. Just reach out to us directly, and we’ll be happy to take care of you.
-Natalie, Pocket Hose Support
My pocket was shipped to me quickly…
My pocket was shipped to me quickly with all the attachments and everything was intact with no damage. I can't wait to use it.
11 aprile 2025
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Risposta di Pockethose
Thanks so much for your kind review! We're thrilled to hear your Pocket Hose arrived quickly and in perfect condition — just how we like it! 😊
We can't wait for you to start using it too — cheers to easy watering and hassle-free gardening!
-Natalie, Pocket Hose Support
Fabulous
It’s too cold, haven’t used it yet, still in the box
Finally used it! Fabulous! Light, powerful, non kinking, just as promised!
10 aprile 2025
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Risposta di Pockethose
Thanks for leaving a review! We totally understand if it has been cold where you live. When you get a chance to try the hose, we’d love to hear about your experience with it. Hopefully it lives up to your expectations, and if so, we’d really appreciate it if you’d consider updating your review. 😁
-Natalie, Pocket Hose Support
Bought many and all disappointed for several reasons
Have bought many and loved them, 1st ones became holy and could not patch them, the last with the new features bought them and right at the screw on to the spicket area, they fancy lacy area just broke at the lace area and here we go again. Have mine taped with Duck tape. Might have been if no lace just a solid piece, would have been my PRAISE, if it didn't break in that area.
15 aprile 2024
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Risposta di Pockethose
We’re really sorry to hear about your experience and truly appreciate your continued support over the years. We’d love the chance to make this right and help turn things around.
We’ve previously requested your information so we could assist further, but we haven’t yet received your order details. When you get a moment, please reach out to us—we’re here to help and want to ensure you’re fully satisfied.
Thanks again, and we hope to hear from you soon!
-Natalie, Pocket Hose Support
I just visited my local Ace Garden…Don't buy online
I just visited my local Ace Garden Center and found the exact same hose for much lower price. I felt deceived and cheated.
11 aprile 2025
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Risposta di Pockethose
We completely understand your concern and appreciate you bringing this to our attention.
While you may have seen Pocket Hose available at your local Ace Hardware, based on your order details, you purchased our Deluxe UV model. This version includes enhanced features that may not be available in the standard hoses sold at other retailers.
Ace Hardware and similar stores do offer their own pricing and promotions throughout the year, which can vary by location and season. We always aim to offer the best value possible directly through our site! 🙂
-Natalie, Pocket Hose Support
It retracts if you keep spicier open to…
It retracts if you keep spicier open to drain water but I bought mine last year and it was out up for the winter when I used it for the first time this spring it has a leak through all layers? Not worth the money Could have bought 5 other hoses for the price of this one
22 marzo 2025
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Risposta di Pockethose
Hello Carol,
We sincerely apologize for the inconvenience you've experienced with our Pocket Hose Copper Bullet. We appreciate you taking the time to provide us with your feedback as it helps us continually improve. We have issued a replacement which you should receive shortly. If you encounter any further issues or require any assistance, please do not hesitate to contact our customer support team at customersupport@pockethose.com. We are fully committed to providing you with a satisfactory experience.
- Keith, PocketHose Support
bought this as a christmas gift for my…
bought this as a christmas gift for my elderly father, thinking it would be useful in helping pulling/carrying hoses all the time, well what a piece of crap and so not worth the money! It does not not extend or retract like it says as advertised.
10 marzo 2025
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Risposta di Pockethose
Hi Cheryl,
We're really sorry to hear about the issues you've been experiencing with the hose. We understand that it can be quite frustrating when a product doesn't live up to expectations.
The hose is designed to expand and contract in response to the water pressure. If the pressure in your water system is low, it might take a little longer for the hose to fully extend. In order to ensure the best performance, it's recommended to maintain a water pressure of between 60-80 psi. Also, please check the hose's connections for any possible leaks, as this might reduce the effectiveness of the system as a whole.
When it comes to retracting the hose, it's important to keep the nozzle open as you turn off the water. This allows the remaining water to drain out and the hose to naturally shrink back down to its initial size. If it's not retracting as stated, there could be a blockage inside the hose that's causing the issue. Lastly, make sure to check if the hose has any kinks or twists, as these could affect its ability to retract.
If, after checking and trying all of these suggestions, you're still facing issues, please get in touch with our customer support team at customersupport@pockethose.com so that we can further assist you. We're committed to ensuring customer satisfaction and hope to resolve this issue as soon as possible.
- Keith, PocketHose Support
This hose is nothing but aggravating
This hose is nothing but aggravating. When I turn on the faucet it expands. But, as soon as I squeeze the nozzle and water begins spraying out it begins to contract and pull me back to the house.
DON'T WASTE YOUR MONEY!
3 giugno 2024
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Risposta di Pockethose
Hello Keith,
We're sorry to hear about your experience with our Pocket Hose. However, it's important to note that the hose's ability to expand and contract is directly related to water pressure. We recommend a water pressure between 60 and 80 psi for optimal performance. If the water pressure is below this range, the hose may not perform as expected. If you've checked the water pressure and are still experiencing issues, we would encourage you to contact our customer support team at customersupport@pockethose.com. Our team is eager to assist you in resolving this issue and ensuring your satisfaction with our product.
- Keith, PocketHose Support
The copper bullet nozzle is useless
The copper bullet nozzle is useless
Too difficult to turn off or on at the hose end.
I can't connect another nozzle
It was given to us as a Xmas gift, what a useless piece of shit.
6 marzo 2025
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Risposta di Pockethose
Hello Harry,
We truly apologize for the troubles you've been facing with the copper bullet nozzle. Your feedback is essential to us, and we're committed to improving your experience. Our design features a removable nozzle with a simple on/off switch for easy use. We wonder if there has been some misunderstanding or misidentified product becoming a concern for you.
Unfortunately, we haven't received any further details from you to address this issue precisely. We kindly ask you to contact our customer support at customersupport@pockethose.com. Our team is ready and willing to assist you to ensure satisfaction with our products.
- Keith, PocketHose Support
Long ordeal…
Over two years ago I made a review of the then current model of the pocket hose. That one was horrible I tried to get it handled and was blown off. Two years later the company contacted me and offered to send the newest model, copper hose . They did in fact send it and it does work well. I am skeptical as it is ( after about 6 months ) starting to fall apart. BUT I appreciated to efforts especially after two years so I wanted to try to up-date my review. Seems no option for this on trust pilot But I wanted to try. So thank you Pocket hose people. And the options of dates at the bottom here don't allow for accuracy.
30 settembre 2024
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Risposta di Pockethose
Hi An,
Thank you for updating your review and sharing your experience! We truly appreciate your patience and understanding over the past two years. We're glad to hear that our team was able to get in touch and send you the newest model, the Copper Hose, and that it worked well for you initially. Your feedback is invaluable, and we're always working to improve the quality of our products. If you do have any issues with the hose, please reach out to us again as we will be happy to offer a solution. Thank you again for giving us another chance and for sharing your thoughts. We’ll continue to strive for better products and customer service! - Brittany, PocketHose Support
No kinks and so lightweight!
I have had several hoses that "don't kink". Everyone of them has. They were heavy and a real pain. The pocket hose is so lightweight, never kinks, and is a dream to carry around from faucet to faucet. I even have a dedicated one in my greenhouse!
15 febbraio 2025
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Risposta di Pockethose
Hi Liz,
Thank you for the wonderful review! We're so happy to hear that the pocket hose has been a game-changer for you. It's great to know that it’s lightweight, kink-free, and easy to carry around, making your gardening tasks much more enjoyable. Plus, having one in your greenhouse sounds like the perfect use! We really appreciate you taking the time to share your experience. Enjoy your hassle-free gardening, and thanks for choosing our product! - Brittany, PocketHose Support
Great product Pockethose
Great product. I had a leaking sprayer they replaced without any problems. Outstanding customer support!
15 febbraio 2025
Non scritta su invito
Risposta di Pockethose
Hi Michael,
Thank you for the fantastic review! We're so glad to hear that you’re happy with both the product and our customer support. We always strive to make sure our customers are taken care of, and it’s great to know we could resolve the issue with your sprayer quickly. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience. Thanks again for choosing us! -Brittany, PocketHose Support
Risposta di Pockethose
Hi Corby, thank you for taking the time to share about your experience. We are thrilled to hear our team was able to provide great customer service - Brittany, PocketHose Support
Very satisfied with my hose
Very satisfied with my hose. Perfect length and I love it's light weight. Thank you
14 febbraio 2025
Non scritta su invito
Risposta di Pockethose
Hi Josie, thank you for taking the time to share about your experience. We are thrilled to hear your hose is the perfect length and you love that it is light weight! - Brittany, PocketHose Support
The hose leaks.
The hose leaks. I have a washer in it but when I turn it on it leaks water all over me
10 febbraio 2025
Non scritta su invito
Risposta di Pockethose
Hi Ernest, we apologize to hear about any issues with your hose but can assure you that we proudly stand behind our product and will be happy to assist you. We sent a request to get your information so that we could reach out, unfortunately you have not replied so we are unable to. We kindly ask that you contact us so that we can offer you a solution. We look forward to the opportunity to assist you - Brittany, PocketHose Support
I love my pocket hose
I love my pocket hose. I use it in my barn, I can fill my horses water buckets and water tank and it all rolls back up and I can put a 100 foot hose back in a bucket in the tack room when I am done. No frozen hoses to thaw out.
13 febbraio 2025
Non scritta su invito
Risposta di Pockethose
Hi Bobbie,
Thank you for the wonderful review! We're so glad to hear that the pocket hose is working perfectly for your barn needs. It's great to know that it's making tasks like filling water buckets and tanks easier and more convenient. Plus, the ability to roll it back up and store it without worrying about frozen hoses is a big win! We appreciate your feedback and are happy to be a part of making your barn routine a bit smoother. Enjoy your hassle-free watering! - Brittany, PocketHose Support
Mediocre
Doesn’t work as advertised and the connection end stretched out but never retracted. The first 5 feet of the faucet connected end stretched out and never retracted as advertised. It remains stretched out permanently. I have pictures if needed. The response I just received is false and misleading. The hose does not recoil as advertised. I’ll be happy to send you pictures.
29 dicembre 2024
Non scritta su invito
Risposta di Pockethose
Hi Steve,
Thank you for taking the time to share about your experience, we appreciate it. We apologize for any confusion as the hose will not fully retract itself. Once the water is out of the hose, it will shrink back to it's original size, however the water must be emptied. If you have any further questions or need support, please reach out. We are always here to assist - Brittany, PocketHost Support
Bad connector protectorsI purchased two hoses and the ABS…
I purchased two hoses and the ABS connector protectors both failed
20 gennaio 2025
Non scritta su invito
Risposta di Pockethose
Hi William, thank you for taking the time to share about your experience. We proudly stand behind our product and take our customer feedback seriously. I sent you an email to offer a solution. We look forward to the opportunity to assisting you - Brittany, PocketHose Support
ease of use
Quick response, excellent product. My new favorite hose. So much easier to use.
This company if very community minded. Sent donation of hoses to our church community vegetable garden group, helping others to grow a productive garden.
This was exceptionally appreciated by older gardeners as it is so easy to use.
14 febbraio 2025
Non scritta su invito
Risposta di Pockethose
Hi Helen,
Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that our hose has become your new favorite and that it's made gardening easier for you. It's especially heartwarming to know that our donation to your church community garden has made a positive impact, particularly for the older gardeners. We're grateful for your support and proud to be part of such meaningful projects. Thanks again for choosing us, and happy gardening! - Brittany, PocketHose Support
Risposta di Pockethose
Hi Herb, thank you for taking the time to share about your experience. We are thrilled to hear our team was able to provide great customer service - Brittany, PocketHose Support
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