We had a good experience with PlushRugs. I like the customer service which I had to contact regarding shipping. The one thing that was confusing is the Maersk tracking that we received which was not u... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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rug was very well packaged/protected. Recently shipped items from various retailers are arriving with ripped boxes and occasionally "filthy" wrappings . This was only slightly dirty and as said very w... Leggi di più
L'azienda ha risposto
Everything went well in ordering and receiving the rug in a timely manner. The quality seemed excellent, although I didn’t unroll it all the way because the pattern color wasn’t as right for my room a... Leggi di più
L'azienda ha risposto
I was quite pleased with the variety of rugs on their website and was able to find exactly what I was looking for. Ordered two and one was not the correct shade. My customer service rep Megan Reetz... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su PlushRugs
Scritti dall'azienda
PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.
We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.
Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.
Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
Informazioni di contatto
644 Locust St, 66044, Lawrence, Stati Uniti
- (800) 239-9892
- info@plushrugs.com
- plushrugs.com
4,4
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661 recensioni
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Quality and affordability
The rug is just as described and the colors online were accurate. With the premium rug pad, our new rug is a luxury to walk on. We are very pleased with the way it warms up our living room and the price was very reasonable.
22 ottobre 2025
Risposta di PlushRugs
We're so thrilled to hear you love your new rug, Kelly! Thank you for leaving us a review and sharing your experience.
- The PlushRugs Team
Risposta di PlushRugs
Thank you for your review Art!
- The PlushRugs Team
Great price fast service
9 ottobre 2025
Risposta di PlushRugs
Thanks for your review Dale!
- The PlushRugs Team
I received my rug within a week
I received my rug within a week. Great service. Thank you.
10 ottobre 2025
Risposta di PlushRugs
Thank you for leaving us a review Susan, hope you love your new rug!
- The PlushRugs Team
Risposta di PlushRugs
Thank you so much for taking the time to leave us a review Susan! We hope you love your new rug!
- The PlushRugs Team
Doing some renovations so I haven’t…
Doing some renovations so I haven’t “unpacked” my rug yet so only giving 4 stars. But I’m loving what I can see. Will up date once my bedroom is all done and everything is in place.
28 agosto 2025
Risposta di PlushRugs
Thanks for leaving us a review Faith. We hope you love your new rug once the reno is done and you're able to open it!
- The PlushRugs Team
Best customer service experience ever!
I had an initial experience when contacting Plush Rugs about my purchase, which did not meet my expectations. However, after connecting with Kyle A. (thank you!!), he turned what could have been a poor experience into a fabulous one! Also, Amber T. (thank you!) was quick to reach out with solutions for another rug.
Plush Rugs is exceptional (10 stars!) in their customer service and customer satisfaction. This is a company I look forward to doing further business with, and I think you will too. Give them a try and you won't be disappointed!
24 settembre 2025
Risposta di PlushRugs
Good Afternoon Darliene,
I'm very sorry to hear about your experience with the rug you received not meeting your expectations. I know our team did review the photos you provided and while our findings did confirm that the rug received was in-line with the photos we have online, we understand that you are unhappy with the product and we want to make things right.
I'll have a supervisor reach out to you tomorrow regarding the restocking fee and see what else we can do in an effort to make this right.
- The PlushRugs Team
Beautiful rug. Great price.
Beautiful rug. Photo and description were accurate so it was a perfect fit for my space. Rug came quickly and was well wrapped.
20 settembre 2025
Risposta di PlushRugs
Thank you for your review!
- The PlushRugs Team
The rug is very soft
The rug is very soft, enough cushion to not need a pad if you don’t want one. Color is exactly as pictured.
14 settembre 2025
Risposta di PlushRugs
Thanks for taking the time to leave us a review Shelly!
- The PlushRugs Team
Impressive Service A+++
Very impressed with the service! I felt like I had my rug in hours and with FREE SHIPPING! Couldn't beat the price either. Better than 5 stars!
10 settembre 2025
Risposta di PlushRugs
Thank you so much for leaving us a review Thomas! We love it when shipping moves as fast as it did here, and we're glad it worked out so well for you. Please come back and shop with us anytime you're on the look out for another rug.
- The PlushRugs Team
Rug out of stock, did not say that when I ordered it.
I ordered a rug. Then they sent me an email that it was out of stock. That’s so annoying. Why can’t they keep track of stock and publish it on their website.
11 settembre 2025
Risposta di PlushRugs
Good Morning Carrie,
I’m very sorry for the frustration this has caused. When your order was placed, our site reflected one piece available, but when we submitted the order to the Nourison warehouse, they informed us that unfortunately the item was already out of stock.
I know explaining how we manage inventory doesn’t change the situation, but I want you to know we work hard to update stock levels from all of our warehouses every day. When quantities get down to a single piece, we always recommend reaching out before placing an order so we can physically confirm availability on your behalf.
- The PlushRugs Team
Great price & very fast delivery
9 settembre 2025
Risposta di PlushRugs
Thank you for your review! We hope you love your new rug!
- The PlushRugs Team
You sent the wrong color rug
You sent the wrong color rug. I had ordered the rug in advance as I was having company.
I called customer service and Amber ordered the correct one. I asked for the riug to be expedited due to wanting in time for company, but that did not happen from your end.
A return label was sent, but I was told that I had to bring the 10 ft rug to a FedEx drop off. I asked for it to be picked up at my home since you made the error. I was told I would have to pay the extra fee for it to be picked up which I choose not to pay extra.
So I am very disappointed.
4 settembre 2025
Risposta di PlushRugs
Hey Donna,
I'm sorry about the issues with the incorrect rug being shipped to you. After our team worked with the manufacturer, it looks like there was an issue with the SKU's we had assigned to the rug you ordered. With that said, it absolutely is on us and we are working to get this fixed as quickly as possible for you.
With regards to us scheduling a pick-up for the rug, we can offer this at no charge given the circumstances. I don't see any communication in our system showing we received this request from you that you referenced, but I will alert our CS team and have them contact you with the offer for no cost pick-up.
- The PlushRugs Team
Rug came rolled and laid perfectly flat…
Rug came rolled and laid perfectly flat when opened. Have previously ordered rugs from other vendors that were delivered folded. Creases faintly visible forever.
29 agosto 2025
The company offers a variety of rugs
The company offers a variety of rugs. I chose and lower price rug and that’s what I got (you get what you pay for). However, I will say the rug color and dimensions are great! It looks quality but it’s very low pile and somewhat corse texture. I’m definitely no rug connoisseur but I believe it will be a fine rug for the price. And they made shopping, purchase and delivery very easy. I’ll definitely look for better quality rugs on their website.
30 agosto 2025
Risposta di PlushRugs
Thank you so much for your honest feedback Myron, it is greatly appreciated! Anytime you have questions about a future purchase, don't hesitate to give us a call, we'd be happy to walk you through the different qualities a rug may have depending on the materials, pile height , etc.
- The PlushRugs Team
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