We had a good experience with PlushRugs. I like the customer service which I had to contact regarding shipping. The one thing that was confusing is the Maersk tracking that we received which was not u... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
rug was very well packaged/protected. Recently shipped items from various retailers are arriving with ripped boxes and occasionally "filthy" wrappings . This was only slightly dirty and as said very w... Leggi di più
L'azienda ha risposto
Everything went well in ordering and receiving the rug in a timely manner. The quality seemed excellent, although I didn’t unroll it all the way because the pattern color wasn’t as right for my room a... Leggi di più
L'azienda ha risposto
I was quite pleased with the variety of rugs on their website and was able to find exactly what I was looking for. Ordered two and one was not the correct shade. My customer service rep Megan Reetz... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su PlushRugs
Scritti dall'azienda
PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.
We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.
Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.
Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
Informazioni di contatto
644 Locust St, 66044, Lawrence, Stati Uniti
- (800) 239-9892
- info@plushrugs.com
- plushrugs.com
4,4
Eccellente
661 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di PlushRugs
Thank you for taking a moment to leave us a review Linda! We're so glad you love your new rug!
- The PlushRugs Team
Amazing price and fast shipping
Amazing price and fast shipping. Rug is great quality. I google searched and found this rug for half of what I would have paid elsewhere.
23 novembre 2025
Our order was handled smoothly.
Our order was handled as smoothly as it could have been. We had occasion to contact the company and used email. Amber got right back to us, handled our request and was polite and efficient. The rug was shipped by FedEx and arrived in just a couple of days.
We couldn't be more pleased with our experience as ND their customer service.
20 novembre 2025
I love my rug
I love my rug! It was just the color I needed for my room. I was so surprised that I received it as fast as i did. Great customer service!
20 novembre 2025
ON TIME AND WRAPPED WELL
17 novembre 2025
I am thoroughly impressed with my…
I am thoroughly impressed with my purchase! The rug is of excellent quality and matches the description perfectly. Delivery was incredibly fast, and the overall experience exceeded my expectations. I would highly recommend this seller!
15 ottobre 2025
Non scritta su invito
I only received one of two rugs I…
I only received one of two rugs I ordered. It’s been weeks.
14 novembre 2025
Risposta di PlushRugs
Good Morning Jennifer,
I am so sorry about the issues with your order and only receiving 1 of the 2 rugs you ordered. It appears our warehouse mistakenly processed your order for only 1 of the pieces and after you reached out last week we immediately notified them to get the other piece shipped. We will have tracking information for the other piece next week. I will make sure one of our supervisors reaches out to you to ensure everything is handled smoothly here on out.
- The PlushRugs Team
My Best Purchase of 2025
I had purchased a Nourison Jaipur large area from another store and it was very faded and more one color instead of multi. 'Plush Rugs' version, in a different chosen pattern, looks like it was just woven and is so beautiful, I couldn't be more pleased.
28 novembre 2025
Risposta di PlushRugs
Thank you so much for the review David, we're thrilled you love your new rug!
- The PlushRugs Team
Easy when it was necessary to return a rug. Polite, helpful staff.
Staff were friendly and helpful. Easy process when l had to return a rug.
13 novembre 2025
I ordered the rug which was backordered…
I ordered the rug which was backordered until 12/4/25. I later received a message telling me the rug is back ordered for ONE YEAR. Of course I cancelled the order.
15 novembre 2025
Risposta di PlushRugs
Hello Mary,
We understand back-orders can be frustrating and apologize for the inconvenience. As we rely on our vendors for stock levels, when we are notified of updated back-order dates, we notify our customers immediately to allow them to make an informed decision. I see we notified you of the update within 48 hours of placing the order and had your refund issued the same day.
- The PlushRugs Team
Rug was exactly as pictured and of good…
Rug was exactly as pictured and of good quality.
14 novembre 2025
Shipping was fast and the rug I receive…
Shipping was fast and the rug I receive is incredible! This is the 2nd time I have ordered from Plush rugs and I will continue to order from them!
11 novembre 2025
Risposta di PlushRugs
Thank you so much for your review and kind words Sandra! We truly appreciate you coming back to shop with us again and it makes us so happy to know you love your new rug.
- The PlushRugs Team
Our runner rug arrived so quickly
Our runner rug arrived so quickly! We are very pleased with the results.
7 novembre 2025
Risposta di PlushRugs
Thank you for leaving us a review Christina!
- The PlushRugs Team
The rug is advertised beautifully and…
The rug is advertised beautifully and did not disappoint on arrival. I’m very pleased. Good price point. Free shipping. Timely arrival.
31 ottobre 2025
Risposta di PlushRugs
You picked a fabulous rug Dorothy, thank you so much for taking the time to leave us a review.
- The PlushRugs Team
They called me about my order to help…
They called me about my order to help me decide what size I needed, great customer service!
29 ottobre 2025
Risposta di PlushRugs
Thank you for leaving us a review Debra! I'm happy to hear our team was able to assist you with picking the right size. If you ever need anything else, please let us know.
- The PlushRugs Team
The colors and pattern of the rug were…
The colors and pattern of the rug were very pretty but the quality was disappointing. It felt more like a foam pad than a rug and there were a couple of loose threads around the edges. The 10% re-stock fee to return it was unnecessary.
29 ottobre 2025
Risposta di PlushRugs
Hey Stephanie,
Thanks for your honest feedback. I'm sorry the rug did not meet your expectations. We understand that sometimes rugs arrive and may not be a perfect fit. Since the rug wasn't deemed defective it did fall under our standard remorse return policy, which does include complimentary return labels and we only deduct a 10% restocking fee from your refund upon receipt of the return.
If there's any other feedback you'd like to provide, please don't hesitate to reach back out to us. We are always looking for ways to improve our processes.
- The PlushRugs Team
Great Customer Service
Was surprised at how rug was woven, expected rug fibers in all areas, so requested to return rug.
Pleased with the promptness & professionalism of the customer service team! Thank you!
25 ottobre 2025
I recently purchased a rug from…
I recently purchased a rug from PlushRugs and the experience was fantastic from start to finish
19 ottobre 2025
Non scritta su invito
Risposta di PlushRugs
Thank you for leaving us a review Charles! We're happy to hear everything went great. If you ever need anything, don't hesitate to reach out.
- The PlushRugs Team
Risposta di PlushRugs
Thank you for the feedback Diane, we're very thankful you gave us a chance!
- The PlushRugs Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.