Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 4 stelle su 5

What I saw when I ordered the part, on your web site, was a genuine Aqualisa part with the Aqualisa name clearly printed on the body of the part, matching the original one I had. The part that came wa... Leggi di più

Valutata 5 stelle su 5

I was weary after reading mixed reviews....I shouldn't have been. Ordered Monday 19th August,asked why still showing as ordered being processed next day.Emailed Tuesday asking when it will be despatc... Leggi di più

Valutata 5 stelle su 5

What a refreshing experience. I e-mailed in the evening to ask two rather detailed questions about model numbers and stock availability. First thing next day I got a clear, accurate and concise reply... Leggi di più

Valutata 5 stelle su 5

Excellent service, ordered an item from the website unfortunately the part No. didn’t match the photo. Call explained they understood, sent a prepaid returns label while they sorted out the website... Leggi di più

Dettagli dell'azienda

  1. Negozio di forniture idrauliche
  2. Negozio di forniture per il bagno
  3. Negozio di articoli per il rinnovamento della casa

Scritti dall'azienda

We are plumbing and heating merchants. We supply a wide range of products such as shower pumps, water heaters, bathroom taps, electric and thermostatic showers, towel rails, heating controllers, thermostats, macerators and more. We offer an extensive collection of premier brands, including Salamander, Salus, Hyco, Polypipe, Bristan, Triton, Tapworks, Geberit, Insinkerator, Wirquin and Roca.


Informazioni di contatto

4,5

Eccellente

TrustScore 4.5 su 5

471 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,5

Tutte le recensioni

(471)

54 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 2 stelle su 5

go elsewhere

Order a toilet seat from them which broke during installation. Despite following instructions, they didn’t care. This seat cost >£100 so simply wasn’t of the quality expected.

Wish I’d ordered from a different company with a more forgiving returns policy.

13 ottobre 2023
Non scritta su invito
Logo di Plumb2u

Risposta di Plumb2u

Hello Dan,

Thank you for your feedback.

We are very sorry to hear your toilet broke when it was being installed however unfortunately our returns policy does not cover damages during installation.

We hope you managed to get this resolved in the end.

Kind Regards
Plumb2u

Valutata 5 stelle su 5

Great service, great value for money.

I emailed first to check and make sure the product I wanted was in stock as I wanted 6.
I received an answer almost immediately.
I confirmed my order and I received it within a couple of days. All perfect and I saved a total of £13 versus my usual supplier of the same product.
Highly recommended.
I shall return!

20 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Dreadful Experience, Avoid at All Costs

I can't express how utterly disappointed I am with the abysmal service from this company. We ordered a boiler, and from the get-go, it was a nightmare. First, they sent us the wrong package, resulting in an agonizing additional week of waiting for the correct item to arrive.

When the long-awaited boiler finally showed up, our hopes for warmth and comfort were dashed. To our dismay, the boiler they sent was faulty. Our attempts to contact their customer service were met with nothing but frustration. For a whole day, we were left in the cold, both figuratively and literally, as they failed to answer our calls.

Desperate for a solution, we requested a replacement for the defective boiler. Shockingly, their response was to flat-out refuse and insist that we handle the issue by seeking repairs directly from the manufacturer. This left us in a precarious situation, enduring another week without heat or hot water.

To add insult to injury, we had to pay a gas engineer not once, but twice, to rectify the problems with our supposedly brand new and expensive boiler. The lack of accountability and customer care displayed by this company is nothing short of infuriating.

In conclusion, save yourself the hassle and steer clear of this company. Their incompetence and indifference to customer satisfaction have made this entire experience a regrettable and costly ordeal. I wouldn't wish this level of frustration and inconvenience on anyone.

16 ottobre 2023
Non scritta su invito
Valutata 1 stelle su 5

Would give zero if could

Would give zero if could - part supposedly sent never received.

24 ottobre 2023
Logo di Plumb2u

Risposta di Plumb2u

Hello Peter,

I am very sorry to hear your parcel has not been received. I can confirm your order was dispatched from us on the date of order and unfortunately its likely that the courier lost the parcel.
Subsequently, we dispatched another parcel to you following your email to us to advise your order hadn't arrived.

Kind Regards
Plumb2u

Valutata 5 stelle su 5

What a refreshing experience

What a refreshing experience. I e-mailed in the evening to ask two rather detailed questions about model numbers and stock availability. First thing next day I got a clear, accurate and concise reply, from Shaun Cooke. Excellent customer service, so I ordered the item via their website and it's now arrived correctly. Good price, very pleased.

20 ottobre 2023
Non scritta su invito

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